I did an online order with taco bell Cravings box and other items Placed my order and paid thru the Taco Bell App. Drove to the store soon after and went inside to pick up my good. It was clean Inside . And quiet. Was right before dinner rush . My food was ready. The lady greeted me and thanked me nicely. Food was great! read more

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Food was terrible took very long to get any service. All my things were broken but one, but there was no sign to say anything over 30 minutes. We waited for food before someone said something the place is very clean. read more

Taco Bell - Fast Food Near Me - Pigeon Forge, Tennessee

we made a mobile order at 9pm, we had to stop at two other places for everyone in the group before we arrived at this Taco Bell. we go in, confirm our order, they hand us a cup so we are thinking everything is good and just wait. a group of girls come in and order their food, they wait a little bit and then they are handed their order. 30 mins go by and we ask the gentleman about our order and he ignores us. so I explain to the cashier that I'm waiting for my order, she says she can't find it. so manager comes over and says "we're on page three of mobile orders" I'm like there's no way it's now 10:45 and the app has been saying my order is ready for pick up for 45 mins. manager smirks and says "it will be out shortly" and walks away. so I demand to speak to a manager she turns back around and says "I am the manager" so I tell her the disrespect is absolutely insane, the one guy completely ignores us, the cashier says she can't find the order, it's an hour and 45 mins after the order is out in and people ordering after me are getting their food? she was rude and disrespectful so I ask for a refund. she says "do it through the app" so we say how? there's no cancel here because according to the app the order is ready for pick up!!! she says call l"1-800-TACOBELL" literally the worst experience. it's a fast food restaurant.. its not rocket science. if you cannot provide customer service, respect, and common sense than you should not be a manager. Candace, or Kristen, could have been christine, who knows since asking for her name was like pulling teeth!!! but she's the night time manager and she is NOT it. read more

I really like Taco Bell; it's one of my guilty pleasures. This location struggles to provide correct orders. I'd say 80% of the time, things are wrong. This includes forgotten items, items prepared incorrectly (like random items not included in my burritos or things I did not order added to them). My food has also been not grilled enough (cantina chicken tacos) or burnt to blackened. The drive thru service is often slow and not friendly. Once they told me, after I placed an app order, that they were out of refried beans so they were going to just not add them to my items, for which I'd paid extra to add them to. They said they were unable to give a refund for the amount since it was from the app but I could wait 20 minutes for them to make more beans. This is close to me so I keep giving them additional chances! My issues are with this specific location. read more

Taco Bell - Burnt Grilled Cheese Burrito - Fast Food Near Me - Pigeon Forge, Tennessee

Bought the food and brought it home. The most tasteless Taco Bell food. The supreme tacos had a tiny amount of lettuce and it took a microscope to find the tiny bits of tomato. They were cold as were the bean burritos. $30 wasted for tasteless Mexican! I am a local and will order Taco Bell food on a cold day in he11! read more

The food I received was via DoorDash but I thought it was decent. Not the best Taco Bell I have had, but the food was hot, I was just missing one item, but overall it was okay. read more

Did a mobile order and went thru the drive thru to pick it up. The guy on the speaker confirmed the name. Gave me the correct drinks at the drive thru window and then handed me a bag. I stopped after leaving the drive thru window on the parking lot and checked the order. Wasn't my order. Went inside the store and they had my order on the shelf for the Door Dash drivers. Manager didn't offer any apologies for mixing up the order. Pulled my tacos to eat in the car on the way home and they were lukewarm, soggy and completely falling apart. We've been to this location a few times and had significant issues each time. Not worth going back. Also saw an employee come in from his car and could see from the drive thru window that he went back to work handling food without having washed his hands before touching food items. Just nasty. read more

Went to drive through for a quick order. I understand being busy but when they tell you to hold on and there no cars waiting ahead to get their food and you are still waiting to make an order is embarrassing! 4 cars behind wondering what's up and me waiting there like an idiot. Literally waited there to give our order for like 8 minutes. They give no discounts and also didn't even bother to say thank you for stopping in and apologizing. Just hands you the bag and on your way. Rude customer service at this location! I would suggest Taco Bell fixing this. If your staff can't do their job with atleast saying thank you or hate their jobs send them out! read more

Ordered on the app and they said they only had ingredients to make hard tacos, meat and cheese only. They couldn't refund as it was ordered on the app. We've never been to a Taco Bell that was out of most of their food, especially for a Thursday afternoon. read more

10/10 would recommend. They had very nice staff and they got my order perfect. They even gave us a drink carrier to help us take our three drinks out. The restaurant was also very clean and they had plenty of sauce out. I had a great experience here. I will be looking forward to coming to this Taco Bell again! read more

Service in Pigeon forge on Parkway and the on I. Sevierville on Dolly Parton are terrible. They trip the sensors so corporate thinks they are getting the cars through quickly. Just sat in line for 23 mins, when I started timing it with the truck 3 vehicles in front of me not leaving the speaker or allowed to order. Both these locations trip the sensors every visit. Just called the manager on duty, Rebecca, who said they had a $3,300 order of 33 items then corrected to $300. Asked for owner of this franchise, Chris, but wouldn't share his office number. Which is public record. Corporate needs to fix these stores. 13.3 million + visitors to our city every year. read more

My coworkers and I submitted online orders around 12pm on 12/26/24. We went to pick them up, and they did not have Heathers order at all, but had ours, and checked them in. Since they did not have Heathers order, we ordered hers in person, which they proceeded to Immediately make. Meanwhile, 30 minutes later, they Still did not have our online orders ready... we asked them, and they told us "there is still 5 orders ahead of you online so that's why you're waiting still" .. another 30 minutes and we finally had our food (mine and Jessie's), it was Cold.. even waiting that long! and Heathers was Extremely Cold waiting that long.. and they knew we were all together... We waited for over an hour in total... the place is a mess too.. we both submitted complaints and no one has gotten back to us... we are locals, and we will never come back to this store. Worst experience in fast food, ever. read more

This Taco Bell is located on the Parkway in Pigeon Forge, TN and we never come this way because there's a closer one where we live. However, we had an errand to run, so we decided to stop by at this location. As expected, there's a long line for drive-thru as we waited for our turn to order. We ordered our food and came to the window to pay. The girl at the window repeated our order and said "I'll be right back." She didn't come right away and we were waiting for approximately 30-40 mins and holding up the line--not our fault, but we don't like holding up. At the next window over, we saw one of the employees stick his head out the window and look our way. We weren't in a rush, but we had other things to take care of. I want to assume that they were having their lunch break bc we heard the employees talk giggle and talk, which I found utterly disrespectful while you have whole line of customers waiting. We understand the staff is low to pandemic and employees need lunch break, at least put out a sign saying "closed for lunch between this time to this time" so we aren't waiting our time wondering when the cashier will return. The cashier returned after 40 mins and apologized for the delay, and we drove over to the next window to get our food and drove off. I looked through the bag and noticed that 2 things weren't in the bag. We were already fed up, and didn't want to drive all the way back. Completely dissatisfied with the service at this location and will not be coming back, now I know why we always go to the one near our house. read more

Taco Bell - a man standing in front of a taco bell - Fast Food Near Me - Pigeon Forge, Tennessee

Poor service, with very little fillings in burrito and Mexican pizza. Pintos and cheese bowl was less than half full.

This place and the people who work here a literal trash. We ordered through the app and went inside to check in and they said ok and it was a little busy so we waited no problem. But then several other people got their food before us so we went and asked and that said soooooooo rudely "ugh no! You didn't check in your checking in now" so we wait almost another 20 minutes and I finally go up and say wtf?! And they have the food behind the counter that was COLD and told us they just finished it. I know it's some trash town but the workers here look like they all have bed bugs. Disgusting people. And then as we were all leaving the fat loser behind the counter yelled pick up your trash to my bfs little brother but didn't say anything to any adults walking out. Yeah we left our trash in the table the least these lazy fat losers can do it clean off a table. The place was filthy inside. read more

There was hair in my crunch wrap supreme and there wasn't even baja blast. If anyone needs to lose weight, go here.

Customer service: 5 stars: came there 3/30/19 around 930p due to food options being extremely limited and food eateries closing in 20-30 mins. Everyone on staff was friendly and prompt as possible even with a crowded drive thru and 2 parties placing orders before us. One caucasian man in his 30s to 40s complimented me on my tattoos and showed me his. Its an ink culture thing, if you dont have tattoos you wont understand. Food: 2 stars: sorry.... its nothing taco bell can do to make their food go above 3 stars. Its a necessary evil. Our food was hot and fresh but come on, its "taco bell". It has nothing to do with the staff just my love/hate for taco bells food. Cleanliness: 5 stars: it was a cute caucasian lady cleaning up and restocking while we were there. Overall: if im in this situation again i would come back. Great job guys... no complaints. You are a hell of a lot better than the taco bells in atlanta! read more

Taco Bell - Soft taco lover - Fast Food Near Me - Pigeon Forge, Tennessee

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i got a cheese roll up and it had barely any cheese it was stuck to the paper half of it was cool. The drinks are watered down. There was only one worker and he was just danceing. Do not recommen. read more

One of the worst fast food experiences I've ever witnessed. The car in front of us sat for 25 min at the pay window before driving off. We went up and sat at the window for an additional 10 min. Then said screw it and went to the pick up window. Once at the pickup window we were greeted by a lady who was clearly high as a kite and she said "you don't pay here you need to go back around". So we advised that we had sat there 30 min with no one coming to the window. She replied "I don't give a shit go back around" So to avoid having our food spit in we drove off and left. Place is a complete shit show and a total disgrace. Also, The inside was closed and they had 0 customers to back up. Avoid this shit house. read more

What kind of Taco Bell closes their lobby at 8:00PM. Manager was a complete jerk about the lobby not being open. Been standing here watching the drive thru for about 15 mins and the cars haven't moved. I'd just go somewhere else with all the other options around. read more

The service was terrible and the person that was taking money / orders was rude and slammed the window because we misheard them then when we were leaving they said next time sit at that window till you get cashed out and slammed the window again read more

I'm from Louisville KY, and let me just say. This place was awesome compared to ALL of the ones by my house It was hot. It was fresh. And the woman was very nice. Big change compared to most taco. Bells I see read more

Terrible person making our orders. Being completely rude through the order and when we came up to women to talk about it she didn't care. She said "I'm sorry about that" three times and didn't take any action. read more

Had a terrible experience on Sunday February 20th 2022 at aprox. 11:15pm. Went to this taco bell, there was a tractor trailer in the entrance. I went around to the drive through line. There was 3 employees outside. Once in the drive through line, a lady approached my window telling me I would have to go all the way around so the TT could move. I couldnt go around due to vehicles in the way. I tried to turn around and move vehicles came in and blocked me further. I then couldnt go anywhere. Employees didnt stop further vehicles from coming in. TT never moved. I tried asking what was going on and the lady just walked off and locked the door. I then attempted to leave again in which the TT positioned directly in the center of the entrance had now put its ramp down so there was virtually no way to leave. I called the establishment and asked to talk to a manager. The man named "Jeff" said he was. I asked him what was going on and why he told the Tt to stay there and not manage the situation. He threw a fit, made excuses, cussed on the phone in which I have recorded and even called me a f***ing r****tard. Im sure you can also see all this on your cameras. Jeff could not do his job, acted with utter unprofessionalism, made excuse after excuse and as a local business owner, Ill never recommended or visit this location again. This is absolutely absurd and I have multiple witnesses. read more

Taco Bell - Fast Food Near Me - Pigeon Forge, Tennessee

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As I the other person reviewing this Taco Bell, the restroom needs cleaning. Someone needs to mop the floors and basically they need to remodel the bathroom. Old worn out stained sink and faucet. The person who waited on me needs to smile and be friendlier. She acts like she don't want to be here. The fountain drink area is "malfunction junction". You walk up and get you drink and fill it. But you have to walk back and get your lid only to find the you wait for the person behind you to move forward. The lids need to be on same wall to the left as the drink machine is to more organized. On the plus side the food was great as always. menu items ordered: 3 soft taco supremes and a drink. The tacos were better than most normal Taco Bells as I was surprised. read more

I don't write many chain reviews and I write even less fast food reviews. Luckily for the purpose of writing this, this is NOT FAST food. It's the slowest F'n food I've ever seen. I ordered 4 chicken soft taco and it took 32 minutes. There were 3 other people in front of me and the drive thru was closed. The lady waiting in front of me asked the cashier what was taking so long and her response was "well we're busy". The lady then said no you are not. The cashier then said " well this is Pigeon Forge, we take our time. Oh and you have a nice smile" Really? Did she think that lame compliment would ease her mind? Do your self a favor, Buy a live chicken, hire an old latin lady to make tortillas, and grow a tomato garden. All of which will be faster than this place! read more

A breath of fresh air. I can't believe I'm saying this about a fast food restaurant, but I just received some of the best service EVER! From the moment I walked in the door, I felt welcome and invited to be here. The restaurant was clean and about half full of customers. Drink station was clean and stocked, as was the salsa area. The lady that took my order was friendly and attentive and the food came fast and fresh. My order was correct and that's a plus! While I was eating, one of the employees came out, called me by name and asked how my food was. That's some great service! Don't worry about the bad reviews folks, because if this is an indication as to how this restaurant is ran, come on in. You won't be disappointed. Great job Taco Bell!! read more

Came here for lunch. The staff is friendly, the service is fast and the food was great! I have been to this place a few times. They are typically really busy in Pigeon Forge, particularly during the summer time. However the environment is very nice and inviting! Will be back! read more

Taco Bell - Fast Food Near Me - Pigeon Forge, Tennessee

the food was ok but great service and it was very a very clean place and wasnt to busy

one of the girls who delivers the orders doesn't like being asked and throws the food at you

Sat in line for 50 minutes with at least 10 cars behind us and at midnight the lights just went out and they ignored everyone. At least the Taco Bell that we went to before that one put a cone in the line to signal that it would be the last car. We went to this one because the owner of the other one said this one was fully staffed and open until 3:00am. All sites say it is officially open until 1:00, but apparently not. Horrible way to conduct business. read more

Seriously!!! Waited 10min to place my order. Took 20min to get to the window to pay. And STILL didn't have my food ready. WTF is wrong with this place.. At least it was all correct.. read more

Date 3/30. Everyplace was closing and we had traveled all day so wanted a quick bite. This was the worst decision every. It took over 20 minutes to get the food, with stale taco shells, nothing that was a special order or deviating from the menu. The tables were filthy! The drive through line was crazy long when we left. We wanted to warn those waiting in line to go elsewhere. read more

I honeslty have already love Taco Bell, but with all of this COVID-19 going on it's hard to trust take out because you're not sure if they are taking e persecutions they need. This Taco Bell did, not only were they very good service and respectful, they all wore gloves, including the bagger, which not a lot of places do, and I saw them change their gloves after touching people's cards and other peoples bag EVERY TIME!! Plus all the food was fresh, but I just really loved how clean and cautious they all were!! read more

I was pretty excited to join the world of yelp, to hand out reviews from the eyes of your average 20 something year old. That said, Taco Bell is my favorite fast food chain, but I couldn't be more displeased. The location is perfect, since it's centrally located in Forge, and on the way to Gatlinburg. I came wanting to get breakfast, but they didn't have eggs. Which was surprising since the place seems like no one goes there. I had 4 friends order before me, and then I was told to wait. The lady had to step up to the drive threw, but there was a younger lady who did nothing but watch. Maybe she could have been from corporate and evaluating the crew, but it didn't make sense that she stood there and watched me wait. the crew didn't seem like they wanted to be there, and my friends got the vibe that they didn't want us there either. For what it's worth, the food actually tasted like Taco Bell and my buddies' cravings were fulfilled. But being the only 5 in the place, It sucked that we had to wait 20 minutes 2 stars because the food was what it was supposed to be read more

I'm giving this place five stars. The food tasted the usual Taco Bell flavor. Nothing extraordinary. But I give it five stars because this place handled a bus load of customers the night I was there. I arrived with my family and there was already a good number of people in line ordering and a good number of people waiting for their food. Then a bus arrived with a large group of people....it got very busy. Although, there was a good wait for the food, my order came out correct and the service staff handled all the people in a timely matter. read more

Slowest, worst Taco Bell in the ever..... would not recommend. Dining closes super early even on the weekends and the drive-thru is slower than molasses.. read more

Worst experience ever... The woman that took my husband's order was extremely rude. He has a speech impediment & she kept cutting him off while he was trying to order. Not onlthat when my child finally got their food everything was thrown into one bag & dumped out. The tacos weren't wrapped correctly. So all of the fillings, the chips & the cheese sauce were all over everything. HORRIBLE read more

Absolutely the slowest place ever With only 6/8 cars in the parking lot it took over 20 minutes to get all of our order that came out in 3 different stages read more

Terribly slow. Probably understaffed but I can't tell. Orders come out about 1 every 7 minutes. Have been waiting for 30 minutes for 2 five dollar boxes. read more