Excellent service from this youngster in the window, the kitchen screwed up my order, and he was quick to jump into action and right the ship. Saving my dining experience. Also new interior looks great fellas. read more

Please tell your workers to do a better job. They are causing me to lose time on my DoorDash orders. Hindering my possible earnings. Thank you! read more

Showing items on there app and let's you order then when you go through the drive through they tell you they are sold out. And the pricing is more at the store than shows online. Then they don't give you everything on your order. read more

worst damn service ever, so upsetting and was in the drive thru for two hours and was told "I don't realty know what hen your order is gonna be ready" by a man with dangly ghost earrings who kept leaning on the drive thru window like he was really doing something read more

Crappy eats and, being a vegetarian, I could never get a straight answer about the ingredients in their food. I stopped going there over 20 years ago when they refused to cut my Mexican Pizza. WHAT??!! Now I make my own. Much better!! read more

The young woman working the window right now(8/28 at 11:30am) is amazing! I don't know if she's working alone but she was talking to me taking my payment and taking another persons order and getting my order ready all at the same time and it was very impressive. I won't lie I've had negative experiences in the past at this Taco Bell. However, it seems like they've been hiring new staff over the past couple months and it's significantly improved. The last few times have been great! read more

I bought $25 worth of food and came home only to find they didn't add any taco sauce to the order! I am so upset and frustrated by this lack of attention to detail, that I am just never coming back to this place. Twice this has happened. read more

Taco Bell - Even when you ask for it, they still forget to give you the hot sauce in your to go order! - Fast Food Near Me - Northampton, Massachusetts

I just presented the most rude atitude of the manager with a employee. So said to see people been treat in a such a bad manner and behavior.

Always slow, rarely accurate, this place needs to get it together or just close. Often the KFC isn't open past a certain hour, they rarely remember to make chicken Nashville hot when requested. read more

How can an advertised $5 Grande Nachos box be over $7 ? There was also like no chicken on it,just some chips in a box with a very small amount of cheese and a smaller amount of sour cream...literally. -This has to be the biggest fast food scam ever,plus misleading advertised prices . read more

I love every taco bell but this is one of my favorites because they are so nice to Doordash drivers!!! Thank you!!

Recently I stopped in at this Taco Bell on a Saturday afternoon and I have to say that the service and food quality here was terrible. When I arrived I was the only person in the drive-thru, I ordered a few soft shell tacos as well as a dollar menu burrito. When I arrived at the window I was asked to pull into their waiting area for my three items... come on. When they asked me about sauces I requested the new Diablo sauce. When I finally went to eat my sloppy tacos that fell apart, I realized that they had never placed any sauces in the bag. In the end, this used to be one of my favorite Taco Bells in the area, but now they are lackluster at best. The Taco Bell in Hadley has better service and their food is always made well. read more

Taco Bell - Waiting for my three soft shell tacos... very slow. - Fast Food Near Me - Northampton, Massachusetts

This past summer I used the drive through for a few veggie taco wraps and was not given my debit card back. I called almost immediately and spoke with the manager on duty, who said they didn't have it. I checked my phone app and I was charged for more than one meal at that Taco Bell. I called again, only to be told to call the Dm/Rm Christina, so I called her and gave her what information I had, she said she would investigate and get back to me. I had to keep calling her to find out what happened to my card. She told me what happened and that my card was not in the building. (I had to cancel that card and get a new one because the girl and guy working the window gave my card to the person behind me AFTER they charged my card for their food, not theirs) took almost 2 weeks to find out what happened to my card. She said she was sorry and asked me what she could do to make this right. I asked for a large gift card ($100) for my time and lack of concern, she offered $50. I was so mad at the whole thing, I said fine and she sent the card, but that also took a few weeks to get. Very disappointed with the whole thing. She was shocked that this took place in the Northampton location, and told me the 2 employees were under investigation. She almost seemed like she knew that card theft was happening in her other stores but not in the Northampton store. Overall a bad experience that showed me that corporations don't care about the customers, just their money. If you go to this location, use cash only and you shouldn't have the same experience I did, but who knows. read more

You're in Northampton and you're eating at Taco Bell... if this doesn't give you pause and trigger some measure of soul searching I don't know what would. One of the many KFC/TB combo builds. Cheap, bland and boring. Head a few feet South to main street which is chock full of amazing and often local offerings. read more

This is one of the worst locations and it's privately owned. We are a family that doesn't eat meat and we don't eat dairy which is a simple fix because Taco Bell allows you to replace beans instead of meat and take the cheese and sour cream out of things...except it's not so simple to the people making the order. Had to go through 3 times. Twice to have them try to make the order right and the third time for a refund. The wait is always incredibly long and people can often times be rude when modifying orders. The one positive is that The manager was kind and refunded the money no question asked. read more

It's only 9:30 and it says they are open till 12 and I was waiting for more than five minutes for someone to take my order and nobody was going to so I left when it was clear that their were people inside working so rude and unacceptable read more

I initially went on here to give a 1-star review, I was even halfway through writing a complaint to corporate before I had an epiphany. I went here a week ago with my friend after a wedding (liquor fueled rampage). At first they told me they didn't have ground beef. Well, alright then. They were polite about it so it didn't really matter and even were nice enough to hypothetically ask us what kind of sauces we wanted, despite not giving us any at all, which is always a nice surprise once you arrive home. They also forgot the drinks...as well as the tacos being ice cold, filling and all. Here's the thing though, see my friend blacked out the night before and pissed the bed. Not only did he piss his bed, he laid in his piss, willfully, until almost 4pm. Upon waking up, he seemed unashamed of the incident, detested all my remarks describing the strength of the piss smell and even refused to shower or strip his bed before piling into my car to get taco bell. Something about eating that cold, shitty food on my couch among wafts of stale piss aromas perceptibly dancing on my palate, I realized something. I realized I fucking hate this kid. I hate this kid like I hate Western, MA in general. I hate small minded people who find comfort in being content. Most of all, I hate myself. Taco Bell, you've helped give me a reason to never come back to Western, MA and for that, I thank you. read more

Is this the standard for KFC because if so I am thoroughly disappointed. This is not only the sloppiest sandwich I've ever had but the worst. read more

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Do you enjoy a side of tea party with your chow? Do you find it appropriate for restaurant workers of any type to share their unsolicited political opinions? After some lighthearted joking about the price of 2 burritos and a soda ($7.38) through the drive through speaker, the staff member went THERE and said, "Yeah, Obamacare. Hahahaha!" To which my boyfriend laughed at him not with him, and shouted, "You're an idiot. You're an IDIOT!" and drove off to Burger King for some bipartisan Satisfries. Not for nothing, but isn't this Massachusetts? You know, the state with former Governor Romney's healthcare plan, that strongly resembles Obamacare? I digress. Not appropriate, dude, and not necessary. read more

The food quality at this Taco Bell KFC combo is terrible. We ate in and ordered popcorn chicken bowl, three tacos, the Nashville hot chicken and the new chicken roll ups. Chicken bowl was not filled up like advertised and was pretty much cold and soggy My girlfriend's tacos were also soggy and the meat was lukewarm. Chicken roll ups were the only good thing here apparently. read more

As a former Texan, I was hesitant to go to a Taco Bell - but now I'm hooked. It's not that Taco Bell produces authentic Mexican cuisine - in fact, it's quite the opposite - but there's a little bit of magic that goes into each taco. I think that magic is called crack, because I can't seem to stop eating there after shows. There are a few things that make this Taco Bell in particular quite the joy: 1) The Music: Like Ben was saying, the music at this Taco Bell is pretty phenomenal. I'm not sure who has their Ipod plugged in, but I'm always jamming out to unexpected, not from the radio tunes mixed in with top 100 hits. It really makes the eating experience better if you're going in to dine. 2) The portion sizes at this Bell are a lot bigger than the one in Hadley. 3) The food, while mass produced and cookie cutter, is great after a show and the drive-through is open past midnight. 4) It's pretty cheap. Things to keep in mind: 1) It's Taco Bell. If you're looking for dining at it's finest, you've come to the wrong place. The food is good for a drunk run, "too lazy to cook dinner" weekday, or when you just don't have the time to make food yourself - but there are better options around. 2) This is an "eco-friendly" Taco Bell, which, as far as I can tell, means they tried to do some environmentally friendly things and they've mostly failed. Word on the street is that it also makes them use a different oil to fry their taco shells (because the taco salad shells taste terrrrribbbllllle at this location), but that might just be a myth. 3) At this particular Taco Bell, be sure to check your order. 3 out of 4 times, our order has been incorrect. This doesn't necessarily end up being a bad thing: we've gotten as many extra burritos as we have missing tacos. Still, check before you drive off or be doomed to return. read more

Just went to Taco Bell on Morgan Rd,West Springfield, Ma. I ordered ahead so that when I got there I could just pick-up and not wait in the order line. When I got there, I went to the pickup line. I was ignored as the clerk took 3 orders before asking me. I picked up my order and left for home. When I got home, I realized I did not get my lemonade drink. I went back through the drive-thru and complained. They gave me my drink (1/2/2019 @ 9:0pm) and I complained that everytime I come to Taco Bell, I have a bad experience. The girl at the drive-up winow just laughed, did not say she was sorry for the mixup, and shut the winow on my face. Very bad customer service. read more

Not worth the visit. I ordered a cheese quesadilla and it came out cold with unmelted cheese in it..same thing happened to someone else who ordered a cheese roll up. The guacamole cups were less than half full and the tacos were mostly empty. Really skimpy on the food and what there was wasn't even good. :( It was our first time there and we won't be back. read more

When Moe's opened in Hamp it was great. I dont knowing ownership or management have changed but it is AWFUL now. Tonight we went in around 6pm. Half the items were unavailable, rice was hard, staff was unfriendly and it was generally terrible. Not going back again. read more

The worst experience. They not only didn't give us half our pickup order that we placed online (so I'm confused how stupid the employees can be when everything's written for them) but also got the other half incorrect. Oh yea...and they CHARGED us for everything they didn't give us. They put beef in a vegetarian mexican pizza. And we called to specifically say we're coming back to get the correct order but when we drive out of our way in the freezing cold to get the right food and what we rightfully paid for, they shut the lights off when we pulled up. Not to mention they were extremely extremely rude when we called to let them know they messed up. Really the worst. Corporate should step in. I know I'll be calling...I'm in business I kinda know how these things work. The worst food, experience, employees. DO NOT GO HERE. read more

Taco Bell - This is what they gave us. Called it a crunchwrap. Pretty sure they just folded tortilla... - Fast Food Near Me - Northampton, Massachusetts

Dirty, Dirty Dirty !!!!!! I drove 38,000 miles in 2017 and travel for my work this is the dirtiest fast food restaurant iv seen in a long time. Last Sunday I made a big mistake eating at this location! After waiting 10 minutes to order and another 15 minutes waiting for my food , I had a huge amount time to notice how dirty and run down this restaurant is. 1... The drink station and wall behind it had a slimy-greasy film on it. 2...AC intake had a dusty /hair incrested / fuzzy...build up on it 3... The windows were so dirty that they impeded light entering the building 4....The entrance way doors had hundreds of dirty fingerprints 5....One of the booths cushions was slashed open the dirty soiled foam exposed ... 6.....I get to my car and my bag had 2 extra tacos in it ,that didn't order or pay for At one time KFC / Taco bell held its franchises to standards.. This place is a train wreck ! I will end this review with a question, If the dining room is so dirty and run down...how clean is the kitchen read more

Absolutely horrible service and extremely rude manager! Taco Bell corporate needs to step in. Too bad I didn't get the managers name, but he was there on the afternoon of February 27, 2015. I highly recommend going anywhere else! read more

In Northhampton visiting family and decided to swing by Taco bell/KFC. We were pleasently surprised at how outstanding the service was. I've never written a review on any website but really felt like this guy deserved a shout out. So thanks Norimar! We will probably never see you again but if we lived there you would have earned our business for sure! read more

I don't know who picks the music at this Taco Bell, but I love it! The combo Taco Bell/KFC is always hopping, and the music just adds to it. The portion sizes tend to be larger than the Taco Bell in Hadley. As the first Taco Bell to open in the Amherst/Hadley/Noho area, this place was fairly busy until the Hadley store opened, and still remains fairly busy. read more

I get my salad at Taco Bell at least once a week, and this place is awesome! They do such a great job with preparing their salad. People that work there are friendly. Great place to eat!!! read more

So this is the second instance that we have gone thru the taco bell drive thru wanting a small quick snack . Grab two Fiesta potatoes and are told to pull aside and wait. We wait 5-7 mins. Get our nice hot bowls pull off and drive a ay only to realize 5min down the road there are no forks . How exactly does one east a Fiesta potatoe bowl with no type of utensils. So we now have to turn around and after all that no we stuck in line again and end up with forks but now cold Fiesta potatoes :( read more

Thank goodness this place is under new management. Super friendly, fast, and, most important of all, my order was right. When I used to check my bag, my food would be wrong and I would have to have them correct it, after learning the hard way and getting home with the wrong order too many times in the past. I love Taco Bell, and this is the only one near me and this place used to be terrible, new managers seem to know what they are doing. read more

Granted, it must be difficult existing in the vast shadow of its far superior sister-franchise, Hadley Taco Bell. but despite this unfortunate yet understandable insecurity, Northampton Taco Bell is truly the worst Taco Bell I have ever had the displeasure of eating at. Consistent only in its ability to disappoint, Northampton Taco Bell has (remarkably) never once gotten my order correct. Not only, have I never received what I ordered, but the "food" that does eventually make it out of the kitchen and into that distinctly shameful "Taco Bell Sack" is comparable only to dog food. Admittedly, the unique cuisine offered at Northampton Taco Bell (truly unlike any other) might simply be too sophisticated for my palette. Alas, I may never know the truth, and yet I return there night after night expecting some definitive answer. This--I know--is my cross to bare and mine alone... read more

This review is for the day manager who worked on 2/27/15. The man insulted and embarrassed my family after we payed for tons of food for a family of six adults. He scolded her for taking too many free sauce packets even though she had taken only 12. Then he said, "next time you're not allowed to take any sauces...you took $40 worth...this is my store..!" He made several more comments embarrassing her in front of other customers. This same man has done this in the past with people. He was getting loud so my mom stood up for herself, saying she has been a long time, frequent customer and we have lived in this city for over 24 yrs! His tone, demeanor, the way he was embarrassing her was uncalled for. My mom told him he's the rudest person she's ever experienced there. I'm shocked myself that someone would do this twice! My mom ended up returning the food and leaving. As she was leaving he said sarcastically "We love you...please come back again." Treating customers this way is horrible. No one should be treated this way. I am appalled at this behavior and will surely take this much higher. read more

The friendliest Taco Bell Staff I have ever encountered. One time they opened the door for me when I entered the building! So nice!