I was super hungry while doing errands so decided to stop by taco bell for a crunch wrap. I was the only person in the restaurant and it took a little over 10 minutes to get my food. I can understand why people wouldn't want to eat in the restaurant. The music was super loud and it was very bad covers of classic rock songs. The crunch wrap was kind of falling apart but it tasted fine. I'd go back there again. read more

they always take an hour or more to serve your food at a fast food restaurant. every time i order from here on doordash there's a 50% chance it just won't come. when you're in the restaurant you can see the mess going on behind the counter... so disappointing read more

WORST IN MASS. I ordered DoorDash from hear and I've gotten 3-4 calls telling me that the employees have verbally abused and lied to my dasher about. He has been at the restaurant over an hour along with 8 other dashers so I've been told by him. Don't ever order from here. Shame on these employees read more

Place is poorly ran, understaffed, and awful management. You would think after the amount of complaints things would change but this place truly has no hope. If you want to wait a hour for some tacos, This is where you want to go. Food is mid and not made with love as well. Would have gotten zero stars if possible. read more

Every table was dirty. I asked f a cleaning cloth to wipe down our table. I instantly got a nasty attitude and apparently I was bothering her. We didn't get our cups to pour our own cold drinks until our food was called out. the ice part of the filthy drink dispenser was broken. So if you want to eat at a filthy fast food place, and enjoy your soda at above room temperature and have the employees treat you like asking for a clean table is such a bother with attitude. Stop by the Taco Bell on Russell Street in Hadley, MA. read more

Takes too long to make our food and couldnt get it. Waited at least 1.5 hours and ruined our night

I do delivery driving and this is the absolute slowest "fast" food place I've encountered. The drive thru moves at a glacial pace. That would be bad enough, but when I was there a couple weeks ago, the place took more orders than they could handle and then the woman at the window was yelling at all of the customers and delivery drivers. She told us to go away and started sarcastically going BYE-EEEE when we left empty handed. It wasn't just a rude customer or two she was snapping at, it was everyone. Never seen anything like it. read more

I've worked in fast food & appreciate not having help, but if a place can't be bothered to provide counter service there should be a sign. It's not accessible if someone who needs assistance with small print can't get that. read more

Taco Bell - Fast Food Near Me - Hadley, Massachusetts

Seriously, it's Thursday 4:45pm and I ordered 3 Crunchy Taco Supremes (with extra meat) and 2 Chulupas . The Tacos were ICE COLD, Taco Shell was from the afternoon, stale with coagulated fat on the bottom and soaked thru. All 3 fell apart in our hands!! This is unreal, and we tried to call them but, no answer! Total BS, and the Health Department should be called. Hmmm, might be my next step! read more

I have ordered here a few times but unfortunately this time they messed up. I ordered on the taco bell app for delivery at 12. My order arrived at 1:07, 7 minutes after close. When i opened the bag it was a completely different order. I am not able to call them as they closed even before I got my meal. I am expecting a full refund and to contact costumer support tomorrow morning when they open. read more

Horrible Service, We are a Highschool volleyball team and we came in at 8:20 pm when they close at midnight. All of the cashiers refused to serve us and one specific girl with an arm cast and a face piecing I believe her name is stacy was very rude and completely ignored us and swore at us as well. Nobody came to serve us in the entire time we were standing there which was about ten minutes. We ended up leaving without any food. #stacysucks #kfcdobetter #tacobellletmedown read more

Staff repeatedly using loud profanity while in with my son. Table dirty. Floor dirty too. Service is slow and apathetic. I have been in this Taco Bell once before with the same experience but my son really likes it so I agreed to take him there today but we will not be going back to this location. EVER. I get it's a Taco Bell, but still. read more

I've waited in line for nearly an hour before because once you're in line you can't get out and they are so slow. The other day I waited for thirty minutes, got up to the speaker at 8:58 and saw this sign. They refused to take my order...I suggested they put the sign at the beginning of the drive through so people don't waste their time and they ignored me. read more

Taco Bell - Fast Food Near Me - Hadley, Massachusetts

This is hands down the best Taco Bell in the Pioneer Valley. This is the best Taco Bell I've ever been to, actually! I refuse to go to any other branch! Let's all keep in mind this is a TACO BELL and you're not going for the gourmet experience. 9/10 times, though, the food I get here is correct and of the expected quality. All the staff actually care about their jobs and doing it right except for that one kid who gets every order wrong and always sounds very nervous but I think even Brandon is doing his best. (I don't know his name but he looks like a Brandon to me lol.) Greenfield and Northampton mess up every order, the food is cold or soggy or over fried and totally unpredictable. But Hadley Taco Bell is where it's at! Just don't expect the Baja Blast Freeze machine to be working after like 2pm. read more

horrible and rude service. literally got yelled at in the drive thru and have to wait 15+ minutes for our food every time we come. go to a different one! read more

This weekend while in Hadley I was craving a fast food taco, so I decided to stop in at this Taco Bell. I hit up the drive-thru which was must faster that I would have imagined. The staff here was polite and they got me in and out in a flash. The food here was well made and not sloppy like other locations. In the end, it wasn't a terrible experience and it definetly beats the Greenfield location. read more

Taco Bell - Storefront - Fast Food Near Me - Hadley, Massachusetts

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ordered 1 simple thing without tomatoes or sour cream, apparently they don't know what that means and still put sour cream on it. won't be coming back read more

Today Taco Bell gets 2 stars. Food was standard like all restaurants. But the restaurant was filthy. Tons of finger prints greet you at the door as if saying "warning". There are signs taped to the door seeking to hire employees and the inside definitely shows that need. The tables were dirty, food on the floor, the sauce station had crumbs and there were spider webs on the windows(not a Halloween decoration). It was pretty bad. A family of five sat beside us and the mom had to wipe down the table. So sorry, but this location needs help quick or it needs to get its manager to utilize its current staff to maintain the facility so customers can have a great experience. read more

Taco Bell - Brisk Mango. - Fast Food Near Me - Hadley, Massachusetts

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This is the WORST Taco Bell that I have ever been to. First, there was not a single clean table or chair when we went in side. Trying to make the best, we wiped off a table and chairs ourself. The food was more than lacking. Anything with ground beef came with the smallest serving of meat ever. Additionally, the bathrooms were disgusting! While I do understand that COVID is taking its toll, it is not acceptable to have a dirty restaurant and bathrooms, even when there is not a global pandemic! When we tried to express our concerns, the manager was less than helpful and didn't seem to take our concerns seriously. Highly disappointed. read more

I haven't been to this taco bell in a while, forgotten why, but the service was good and the people friendly. The staff worked promptly and where quick to get me a cup of water when I request one after I noticed the drink dispensing machine for walk ins was broken. Nothing negative to report on this visit read more

I've been waiting in the drive thru for about 30 minutes. Having worked in fast food, I honestly don't understand what could be taking this long. Disappointing. read more

They are so slow. made me use the kiosk instead of taking my order. i ordered a drink and when i asked for the cup they ignored me. i went to grab the cup and they gave me dirty looks and asked what i was doing. do not recommend read more

I have been to the United States about 4 weeks every year for the past 5 years and never actually tried a Taco Bell in all that time until this one. The front counter server was not the brightest spark in the shed, however the guy who was trying to assist from the drive-thru counter seemed to know his stuff. I love Mexican. We probably eat it at home & out at restaurants maybe once every fortnight. This is probably the worst load of crap that we have ever eaten before. I know that I will NEVER step foot into one of these stores again. read more

It's nice that there's finally a Taco Bell back in the Hadley shopping zone, and this place is usually pretty busy showing how much Taco Bell was missed. I'd recommend the Taco Bell in Northampton over this particular one as the burritos I get here tend to be noticeably smaller on average the ones served in Northampton. But if you're in Hadley and want some delicious Taco Bell, it definitely works. read more

Food = Just fine. No secrets with Taco Bell. Service? Awful the last couple of times I went through the drive thru. Yesterday (Sunday 2/29), I was fifth in line at the drive thru at about 3PM. Placed my order and proceeded to sit there for the next 13 minutes. No cars in the line moved during that time and nobody came back over the speaker to say anything about what was going on. Ridiculous. read more

This cleanliness of this place was disgusting! Floor hadn't been swept or mopped. Food crumbs on the floor and window sills. Cobwebs on table/chair legs and windows. Table dirty, had to ask to have it cleaned. read more

When I ordered today i got three soft tacos, a crunchwrap, a dragon fruit freeze and cinnabon 12 pack. When it arrived, the cinnabon pack wasn't in there. this isn't the first problem i've had with this taco bell. Worst place to go for delivery read more

I don't know if it's just bad ingredients or what, but every single time I come here I get the runs like a mutha! I always give it another shot just because I love Taco Bell, but it never pleases. Oh well to north Hampton I'll go when my burrito craving kicks in! I'll never be back! read more

Food is always made fresh and order is always correct! We are a vegan family so this doesn't happen often!

Exquisite dining experience. The attention to detail is really there. Marvelous execution of a quesarito.

I love Taco Bell, when I found out they were building one in the home depot parking lot, I was ecstatic. I was certain that I would be coming here alot. And I have for the most part. Being the only one in the area (I heard there is one in Northampton, never been) I assumed there would be some learning curve. There was, and the wait times in the first 5 months have been excruciating at times. It has gotten slightly better, and has been downright fast the last 2 times I visited, but I'm afraid the problem might still be lingering. I have also had some problems with them forgetting to put food in. On 3 separate occasions, they have forgotten to put an item in. Once during a very large order (understandable I guess, not okay given that they forgot a $3.50 Tostado) and twice forgetting to put a crunchy taco in a routine combo meal. The moral of the story: always check your bag when leaving the drive thru They make up for these shortfalls by being open fucking LATE. Its 3am on weekends, far later than the taco bells in greater boston. Even weekdays, I think its open till 2. In a town with no 24 hour dunkins, its a big plus. Overall, this T-Bell isn't up to snuff with the established eastern MA Taco bells but is slowly getting there. Hopefully over the summer they will get their shit together so I can give them 5 stars. read more

so i tried to order in espanol and i think maybe they didn't understand me because they just gave me a big platter of ground beef and hot sauce. it was good though and i try to be laid back so i ate it. well you know what happens after you eat a platter of taco bell? i'm giving them five starts because the lady at the drive through asked me how my day was and people arent usually that nice to me so it was important. ha luckily Home depot let me use their bathroom which was awesome. gotta review them next! even though they said to never come back read more

The Information Action-Ratio, is the place to go! Four stars out of five! They put a taqueria on the roof!

This is the best Taco Bell. Open late. Food came with two mints and wet naps! You know you need those after hammering down tacos and burritos covered in Diablo sauce. A moist towelette and an after dinner freshening. Winning. read more

When this Taco Bell opened 2 minutes from my apartment, I was the happiest girl around. What a perfect addition to a college town! I tend to stay away from fast food, but when it comes to Taco Bell, I occasionally cave in. Sometimes I just need a chalupa! But in the weeks immediately after it opened, this didn't happen just occasionally. I found myself going on Taco Bell runs a little bit too often... I don't think I need to go into any detail about Taco Bell's menu. It's the same everywhere. However, at this location in particular, the lettuce that they use on their tacos is always, always, always wilted, and it tastes off. But what can I expect, right? I mean, it is Taco Bell after all. If you want some actual Mexican food, drive 15 minutes further to Northampton. read more

The kid working the TBell drive-thru tonight was (seemingly) super high and super friendly. A+ experience.

This Taco Bell is consistently inconsistent. The waiting time in drive-thru is definitely longer than other Taco Bell locations nearby. Another issue I have is that the food is NEVER the same. I can order the same thing everyday for a month and it will be different every time. (This is just an analogy; I don't eat fast food that often.) The inside is very clean but that's about it for positives. With all this being said, I still come here when the craving strikes because the location is much too convenient. read more

Mark mark mark mark mark mark!!!!!!! The most awesome person in the entire world at 2am!!!! Mark saved our life from Denver.

I'm lucky to have a Taco Bell as good as this one near my work. The store is clean and fairly new. Best Taco Bell in the area hands down

If you don't eat meat don't come here, tried to order something that had chicken in it and switch it to bean and they wanted to charge me more for it. Umm I can substitute beans for any beef item for free but I can't substitute chicken to beans for free... beans cost less then chicken... read more