Just got hung up on when I called up there to confront about a baby cock roach coming out of my box, if I could give 0 stars I would the man on the phone lied to me saying they didn't take my grub hub order even when I had the confirmation code and address there, the young boy wouldn't give me his name when I asked, he then said to contact grub hub and corporate , I am disgusted. Taco Bell is my favorite place but this has absolutely freaked me out read more

This is possibly the worst Taco Bell I have been to in this country, when the manager was requested they refused to come out and sent a new customer service rep who tried his best to help but did not know how to explain what was on items so he showed me a picture of a chalupa. We were basically informed of it is not on the menu board they don't make it. Every other taco bell I have been to tries to make an old original item that brings me back the Enchirito. This taco bell made it to where I will go to Del taco or some other competitor if I am in Grapevine. Only gave 1 star cause Yelp does not allow awful read more

I would give this taco bell zero stars if possible and it's clearly not just my opinion when you consider they have 1 star average. Employees are rude and rarely is you order right and this will be my last visit. read more

Don't eat here, we have gotten ill a couple of times, they get your orders wrong and make you wait forever, that's the only problem if you don't mind rude, impatient order takers. read more

Worst Taco Bell I've ever been to. Most of the employees seem to care less about making food that people would actually want to eat. Their loaded Griller is more like the skinniest burrito you'll ever see. I've complained once before and showed a manager what I received, and he asked me what was wrong with it! I'll tell you what was wrong with it. The Griller literally had 5 potatoes on it, a drop of sour cream, had a couple bits of bacon, and wasn't even grilled, nor wrapped up. And to top it off, they completely forgot to give me the second Griller I had ordered. This is all after they forced me to pull up to the front of the store when there was no one behind me. They consistently under portion and under cook their foods. Only reason I ever go to this place is because they're open late and I work nights. The employees are mostly rude and obviously don't care to be working. If you can go to another Taco Bell (or a different restaurant), then go to it. read more

We ordered the new Steak Nacho Box. What a joke. When we first saw the ad on TV it looked really good so we decided to try it. What a mistake. First there is far less steak in the dish as compared to the ad. Second it was very messy with a big glob of refried bean in the middle covered by a large dob of sour cream on top of that and then the chips on top of that so you don't see the beans until you are half done. By that time it is to late. We only ate less that 1/4th of the mess and gave up. Never again. read more

If I could give no stars I would. Who has to wait 28 minutes (yes I watched the time) in the drive thru for nachos?!? Couldn't back up, couldn't go forward. Ridiculous!!! Then once I do get to the speaker I got put on hold for 5 minutes before my order was taken!! Only to get to the window to have to wait an additional 5 minutes for food. Like seriously!! My entire lunch break gone sitting in the drive thru for nachos. Never again!!! How hard is it to throw tacos together? And the the rude chick at the window...let's not even start on her ghetto ass. How you gonna catch attitude because a paying customer asked what the hold up was? This location will never received my business again and I have half a mind to call and talk to a manager but I feel like they probably don't give two flying...never mind...just don't go here..it's literally a waste of time. read more

We came in when there was 1 person in the lobby. We had to wait 20 minutes for our food. One other woman came in while we were waiting. Instead of calling your number they call your name. We saw the cashier go over to the person who had been there 5 minutes, say MY name and give her coupons for her next visit for waiting so long. Each time we have gone to this location the wait is extremely long with bad service. Needless to say we won't be coming back! read more

This place closed at 2pm so don't come here as advertised on yelp!!! We cane here with yelp and it shows online that this place closes at 230 but this is not true; we got here and the guy informed us that they close at 2pm; not cool; Taco Bell needs to update this with yelp!! read more

It is your typical Taco Bell. I have not had it in long while and now I remember why....same bland ingredients used for each item but in a different way. The service is good but slow and they move like they would rather be somewhere else. read more

Just got food and got home and there were bugs in it. How can that be? The drive thru was rude and wouldn't let me have extra sauce not that I need it now. read more

Tried again- should have known better. Waited at the counter for 5 minutes while the employees in the back ignored me. I worked at a Taco Bell when I was in college and we never left the counter unattended. I'm done- not coming back! I had to rate them one star since the app won't allow negative stars! read more

Last night I revisited this location for the first time in over a year. And I have to say that things have changed. Some changes were for the better, some were for the worse. My primary complaint on my last visit was that virtually every item on my order was incorrect every time I ordered past 9 p.m.. The order this time, placed at 10:02 p.m., was very similar to that of my last visit: 2 Bean Burritos, beans and cheese only. 2 Chicken Soft Tacos, chicken and cheese only. 1 Beef Soft Taco, meat and cheese only. 1 side of sour cream. I'm happy to say that everything was correct this time.There were no difficulties in communication, every item was correct, there were no delays, and all items were both hot and fresh. Unfortunately, there were still some problems. First of all, I asked what they had in the way of diet and lemon lime sodas. My glasses were dirty and I just couldn't see the logos on the menu properly. I was told they had Diet Pepsi, which I personally dislike, but they didn't carry any kind of lemon lime soda. Once I drove to the window I saw they had Sierra Mist. Sierra Mist is a lemon lime soda. The girl working the drive thru literally didn't know that Sierra Mist was a lemon lime soda. Second, the food has become incredibly bland. I know Taco Bell isn't the most flavorful Tex-Mex-ish food available, but I don't remember it being this bland. There was very little difference in flavor between the Chicken Soft Tacos and the Beef Soft Taco. For that matter, there was very little difference in flavor between the Bean Burritos and the Chicken Soft Tacos. I've had tofu with more flavor. I have to admit they've improved. But not enough where I can give them more than three stars. read more

We arrived and there was nobody at the counter to help us. We waited and waited and waited as we heard laughter in the kitchen. I finally started to jingle my keys and got the woman's attention. So we placed our order, got our drink cups and sat down, the first thing I said to my wife was "as dead as this place you think they had time to clean it", nasty tables! And worse yet was the food. OMG, I ordered a chicken quesadilla from the dollar menus and OMG was it nasty! I will never eat Taco Bell ever again. It used to be good, 15 years ago. Something's changed, for the worse. read more

Had a great experience at this location. There were a few people in the drive-through line ahead of me, but it went very quickly. They made sure to ask if I wanted sauce, and gave me more than enough! The food was hot, and they even remembered to give me a fork for my Mexican pizza, which most locations usually forget! Best TB experience in a long time! read more

So slow everyone I come. And I use the drive thru. People are a 50/50 shot for customer service. But honestly What do you want for late night Taco Bell. read more

I wouldn't even give this place a single star. In the drive through for 20 mins and only three cars ahead of me. Safe to say that the service sucks here! read more

This taco bell is hit and miss. Most of the time my order is correct, the staff is always friendly, and the food quality is just what I expect of taco bell. But this one has a habit of messing up your order like this last time when they missed the drink. Otherwise this is my preferred taco bell in the grapevine area unless I find a better one. read more

Extremely stratified with a certain male employee. I would pay for a small freeze and he would bring me a large, I would pay for 2 cinnabons and he would bring me 5. Very friendly compared to his coworkers though. I got up to order something else and the girl who took my order had a bad attitude and didn't smile one bit. read more

Why does Taco Bell even claim they offer breakfast? This place is never even open. Not sure how they stay in business.

Do yourself a favor and go to another Taco Bell. Placed an order at 11:15 am on a weekday and had only 3 people in front of me. They took my order fast but it took 25 minuets for the order to be made and for them to call my number. Plus I am not positive but I do believe they have higher prices than the other meat by Taco Bell's. read more

Terrible customer service. Waited at drive thru for 15 minutes and it was just tacos. I will not being going back to this Taco Bell!

I've been to this Taco Bell on many different occasions and it is awful. The food is okay, but the business is terrible. I ordered two things with only one car in front of me and it took 30 mins at at least to get my food, which was already cold. read more

They took the fast out of fast food. Arrived at 11:55AM to beat the lunch hour traffic, second in line and left at 12:35PM with no food. They messed up both orders before me, gave another customer the wrong order. A completely discombobulated crew and a manager struggling to train everyone there. She was very apologetic and offered to pay for my lunch but unfortunately I was already late for an appointment and could not stick around. read more

Went to pick up some food in the drive thru. We needed a minute to decide. Staff was very rude. So we left. I would advise not going to this Taco Bell. read more