The employees could not be any better! My husband loved the Cantina Chicken items. I still loved the original crunchy tacos. The only reason I didn't give them 5 stars is the drive through menu board It is hard to find the sections. I would have spent more if I could have easily found the items I originally wanted. read more

Maybe I'm just old, but I remember the days when Taco Bell was a value menu place to eat. Nearly 6 dollars for a Mexican pizza seems a bit ridiculous! Additionally, at these prices, you think there would be somebody who could take your order! But no to that, you have to either use their app (on your phone) or use the kiosk at the front counter! Though the place is bright and clean, the seating is very uncomfortable... And frankly, there's nothing which we could inviting about the atmosphere. In the short period of time that we were in the store, two different delivery driver showed up to pick up orders. Both were told they were already picked up!? Makes you wonder about how well things are working here! We love the Mexican pizza, but not their prices. We may come back, but it won't be anytime soon. read more

Taco Bell - Fast Food Near Me - Grapevine, Texas

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absolutely horrible we went for 3 mobile orders and the lady said we had to go around 2 different times to get them all like are you guys retarded back there and the manager should be fired immediately for letting ts happen read more

Best among fast food restaurants if you like Mexican food, especially for vegetarians. Almost all menu items can be made to be vegetarian by substituting black beans/baked beans or potatoes for the ground beef that is the standard filling. The vegetarian Mexican Pizza and Black Bean Crunch wrap supreme are particularly noteworthy. The service is fast, especially if you order through the app. In addition, Tuesdays are special with many rolling items being offered for a $1 to customers who claim he reward at 2 pm PST. read more

I don't have high hopes for Taco Bell, but got a wild hair to stop here after a concert. Apparently they can't even handle making tacos anymore. Just ordered two crunchy tacos. They were not even filled halfway, even with lettuce and the three pieces of cheese. My fault. I shouldn't have expected tacos at a taco place? read more

Taco Bell - They call this a taco - Fast Food Near Me - Grapevine, Texas

I will come right out and say it who in the world would want their business to be reliant on no customer interactions, or interfacing? It's strange to me, but in a world that needs more people interacting with each other, why would you risk your business model on a sterile, no human touch blasé experience? The ambiance is pretty basic. Tile floors, wood tables, metal and wood chairs. You don't come here for the warmth. The food is ok. It's pretty much middle of the road Mexican food, made and served to you by someone you never see or interact with. read more

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I stopped by this location just after 8pm, Saturday night (I'm writing this review in the drive-thru of In-n-out just down the street) after getting off work and no one was there. I was the only car at the location. All other fast food places were packed. I guess that's why no one was here. I waited at the speaker for about 4 minutes then, just decided to leave. I've usually had decent service here but, today was not the day, I guess. I didn't see a soul as I drove around. Taco Bell is losing customers and this is a prime example why. read more

This is seriously one of the best Taco Bell's around. Our food always comes out right and is fresh. We will drive out of our way to come to this one. read more

Alexandra V is the best Taco Bell employee in all history if she's single maybe she'll marry me or at least go on a date with me damn so fine and so nice gets my order correct so polite she Even gave me cinnabon delights those shits was fire not sure I even like Taco Bell but hell I'll be back again and again long as she works here if you read the is Alexandra please HMU we can go to outer space maybe help me make that sacred place (817) 812-1569. read more

The last couple times I've come here the drinks all lacked carbonation or they just didn't have certain drinks at all and they don't tell you until you've paid for it. They just give you a flat drink and hope you don't come back to complain. Girl in the drive thru needs to speak up...can't hear anything she says and she just gives you what she wants instead of what you ask for. read more

Ordered a #7 (chicken quesadilla with crunchy taco), 3 crunchy tacos, and a cheesy bean and rice burrito. Quesadilla had 2 pieces of chicken, filled with cheese and a disgusting sauce; part of the tortilla was completely empty. The cheesy bean and rice burrito had overcooked rice, and the cheese and beans were only at one end of the burrito. The tacos were incredibly skimpy also.. I get that it's fast food but this location has lost its credibility. There was a manager on staff that took our card for payment, so the low food quality is inexcusable. Would not recommend read more

Horrible it was horrible. The meat was soggy, Their service was horrible and the floors were just sticky and horrible

Once we got our food and checked to make sure everything was there, we noticed two missing items. No big deal it happens. However, we stood at the counter for a little more than 7-8 minutes just waiting for them to Acknowledge us. During that time, multiple workers looked at us and simply ignored us and acted like we weren't even there. Very disappointed with the service. read more

The crunchwraps used to be really good at this location. Also something as simple as a bean burrito order with extra onions and red sauce are never right. We're probably an easier customer than most, so I don't get it. read more

Taco Bell - Crunchwrap Supremes used to be good at this location. - Fast Food Near Me - Grapevine, Texas

I go to this taco bell a lot and I'm always amazed at how clean it is. Im a clean freak and I took a photo of the area with the sauces bc it was so satisfying, but I can't find it now. The employees are great, making sure you're good, and so kind. I didn't catch his name, but there was a gentleman the first time we went who's customer service demeanor really stood out. We left thinking "we like him". Prob my fave taco bell I'm the dfw area. read more

nastiest place ever!!!! found lonnggg piece of hair in my food(my hair is short and a different color) and requested full refund. received attitude, and partial refund. manager is highly unprofessional. wouldn't feed this to a dog! read more

Lunch time -- waited in drive thru lane after pulling up was told they aren't taking orders (only pickups). Parked to go inside. Doors locked (NO SIGN on door) this was during regular "open" hours/lunch. Don't bother go across the street to Chick-fil-a. read more

Taco Bell - Yummy chick-fil-a across the street and OPEN - Fast Food Near Me - Grapevine, Texas

The food is NOT real Mexican food. It is just cardboard salt water. The bathrooms smell like how I would imagine composted RAT POOP. And the service, oh don't even get me started. They are all Gen Z kids who are all so boring and don't know conversation. read more

Best Taco Bell I've ever been to . Food was very fresh and hot. They got my order right too.

Absolutely appalled! You offer the taco Tuesday $5 Cantina box on TV, however when you go to the store and attempt to order the "special" they range in cost from $9-14?. When I said the TV says they're $5, I get told "what's advertised on TV and what we charge are different." This is classic bait & switch, deceptive trade practices, and fraud at it's finest! Wasn't going to order anything knowing how deceptive they are to their customers! read more

Taco bell. What the hell are you doing with your quesadillas? I paid 5.00 for a freaking tortilla with 3 pieces of cheese inside. Lost a customer. read more

Taco Bell - Fast Food Near Me - Grapevine, Texas

I asked to purchase extra sauce which she said costs extra. Then this young girl refused. So I said please take back my order of one spicy potato taco and she refused that also. She literally said we can never take returns or refund in any circumstances. I asked to speak to the manager she said there is no manager ever. Ever. I asked her if she would. Please give me her name. She said I don't have to give you my name and I said no you don't usually you have a name tag. I was on an important meeting, phone call, and the lady that was overhearing. It was going what in gods name is wrong with that girl. So incredibly rude and outrageous. I've never had an experience like that at any fast food, nor any Taco Bell. Then I was putting my stuff away in about to drive off and she open the window and said why don't you just leave we don't want you here or something to that effect. There was nobody behind me. I was not doing anything but talking on the phone, and about ready to drive off. So I just jokingly told her no I don't have to drive off. As in I really have a right to speak to a manager, she can take my name and number and have one call me at the very least. I have never seen such a rudeness. Avoid this place like the plague. Ironically, I have a friend and it must be that location. He goes there all the time for these type of breakfast tacos. Every day nearly. He went to this particular one and spent an hour making a complaint over the phone. The management doesn't seem to care or do anything about this problem look at the score. read more

Ordered online for pick up. Had a confirmation code and everything, went to get it and claimed they didn't have it. As we were pulling up the order number they said that we had to pull around because they had customers waiting, even though we were a customer waiting? Went to pull around the line and it was 15 cars deep. ended up not being able to get my order because we didn't have time to wait in line and the inside was closed. Terrible customer service and they were very rude about it. Will not have to contact my card provide to cancel charges since we did not review the order. Do better. read more

By far the wort so-called mexican food. There are so many really good affordable tex-mex or similar places. Seriously, don't waste your money. read more

I went through the drive-thru. It took a while for them to make my order. I ordered 3 layer nachos, a burrito, and a taco. I got three tacos. I told them I got the wrong order and the lady repeated my order to me correctly. I handed the bag back to her and told her it was 3 tacos in there. Took even longer to get my correct order and then it was not worth it. read more

Tried going at 11:30pm and they're closed. They're supposed to be open til 2. I hate this place. Fix your hours.

The worst Taco Bell I have ever been to... This place always effs up my order and the service there is a joke! You've been warned... read more

I placed an order online because I figured since the order was written out, how could they possibly mess it up? Well they did & when I called to tell the restaurant of the error, no one picked up the phone. I ordered a power bowl with chicken & added ground seasoned beef which I paid for but was not added. I stated no black beans & yes they put black beans in. I also requested jalapeno dressing, that did not happen either. All in all I paid more for my order to be customized & I got the ordinary one on menu which should have been cheaper. I have had issues with my order at this place before. I will not give them a 2nd chance to mess up my order & over charge me. read more

The people there are too incompetent to actually get an order right I'm missing 3 items from my order and I've already paid for all of them I hope they see this and realize this is why they work in a fast food restaurant over the age of 30, because they're too stupid to actually listen read more

Reliable in a clinch situation! Food is always great! Service is always on point! Don't miss that "fourthmeal" late at night...

Went for the newly added Mexican Pizza. Super slow drive through and the dining room isn't open. After waiting in line for 10 minutes I decided to go to South Lake location instead and even though there was a line there as well I was able order my food and get through the line in less than 10 minutes. read more

Showed up today at 11:15 am. Dining room was locked up. No sign, no nothing. Business hours sign said they opened at 7am. Drive through was operating, but there were 8 cars in line. Thinking back on the other times I'd been here, I remembered how long it usually takes to get food at this Bell. Decided to go elsewhere. It's getting pretty bad here. Time to add this one to my "avoid" list. Just a hint to Management--if you pay people more, you can attract more employees--ones who might have more skill and dedication. Then you'll have customers who come here. Then you might make some money. read more

I really liked coming here for lunch because it was close to work. I always have my order messed up. They use to have free wifi but they stopped broadcasting about a month ago. I asked the manager about it and they only shrugged their shoulders. I will be eating down the street at another business that offers free wifi. Update* Decided to eat here again. This time I ordered a double decker taco and the cashier asked me if I wanted crispy or soft. WTF. it already comes as both. Second problem is that this store charges for extra red sauce. I called a different bell and the manager says that corporate locations don't charge for extra onions or red sauce and that franchises can charge whatever they want. So I guess this is a franchise. So beware. You aren't paying typical prices at this location. I will never return read more

This location is never actually open until 2am. Please change your hours or stay open until the time you advertise

A relatively renovated, standard taco bell. Food has always been fresh and hot (By Taco Bell standards, everyone). My orders have always been correctly made. Wait-staff/front staff are friendly and responsive. Food is relatively cheap. What else can you expect from a Taco Bell...? I can only go to Taco Bell when my wife is out of town, but I make sure to go here at least once when she is! read more

Seriously, just move on, don't eat here. Their prices are marked up $.50-1.00 compared to other Taco Bell's in the region, and they short on meat an egregious amount. Their burritos are all loose and flimsy because of how much they underfill. Order a beefy Fritos burrito and guaranteed you're going to get a fritos and rice burrito with like the essence of a gram of beef in there. This is the absolute worst Taco Bell in the Dfw area. There is a jack and the box, chick-fil-a, Arby's and in-n-out, in this same area so just go to one of them instead and avoid the frustrating disappointment. read more

Worst service ever. It only took 4 times before I realized how badly this place is being run. You think all taco bells are the same, but you deal with bad customer service enough times you realize it all depends on the management telling their employees to be friendly. Or at least interact with the customers. The last time I will ever went there I pulled up after ordering and the guy opens the window and just looks at me. No greeting, doesn't repeat the order, doesn't give me the total. Nothing. Just a staring contest. A blank look. They have that box that has the dollar amount so I just hand him my debit card, he hands it back. I hear him talking to another employee about one of the orders not being right, so I know he isn't a mute. Then he turns to me and hands me my food and closes the window. What if my order was wrong, or I wanted fire sauce, or confirmation everything was in the bag. Hey guy! Sometimes you have to say something. If it were the same employee each time I would just assume its only him, but my other encounters weren't far off from the silent treatment I got this time. They are the worst. A robot could do his job better. read more

Late night Wed. night after Bible study dinner. :D

Just got hung up on when I called up there to confront about a baby cock roach coming out of my box, if I could give 0 stars I would the man on the phone lied to me saying they didn't take my grub hub order even when I had the confirmation code and address there, the young boy wouldn't give me his name when I asked, he then said to contact grub hub and corporate , I am disgusted. Taco Bell is my favorite place but this has absolutely freaked me out read more

While previous experiences at the drive thru have been positive (quick and accurate), I was disappointed by my recent dine in experience. Specifically, the tables and floor were VERY dirty, covered with leftover food bits, straw wrappers and just plain dirty; not to mention the trash can was filled. I was most shocked by the kids' high chairs that not only have recent food, but also a kind of grime that looked like it may have been there a while! There was only another couple in the dining room and no one else came in after us, not even through the drive thru; so they weren't too busy. And, one guy came out and wiped down a couple of tables (that actually looked clean), but ignored the rest. I just don't understand. Makes me wonder what the kitchen is like. :( read more