Service can be spotty and the kiosk system is a disaster. Ordering at drive through means items are missing and trying to get replacements is a disaster. I think you should reimburse us for at least $25 dollars for missed items read more

If you order online, you will wait 30 minutes before they finally give you your food. Rude and incompetent staff. Taco Bell pay your employees more and hire better people read more

The lobby has been rarely open recently due to staffing issues. And it's no wonder really, the place is a hole. I got in there today and there was a gentleman having a very loud zoom meeting on his computer. Turns out he's someone from the management of this restaurant. I asked him if he had earplugs as a subtle hint that he was being too fucking noisy, but he didn't and he really didn't care to turn the volume down. I decided it was a good opportunity to crank classic rock for my iPad. The food is standard Taco Bell. Good for a cheap bite. Given the choice, I would usually go to one of the better restaurants in town, and there are many. read more

Sorry about your 25 minute wait. Enjoy your 4 chips... have a great day. This place is the worst read more

Taco Bell - Fast Food Near Me - Durango, Colorado

For the first time in a long time I haven't gone to this Taco Bell. I got food today and it was fucking crap. They don't know how to build the burrito or the crunchy tacos. The crunchy taco shells were soggy and broken. They forgot to put sour cream in my burrito. All I wanted was some fast food. read more

Doors close at 11 then it's drive through only. That's my review. Trying to get to 85 characters so I can post a review.

i was the only person in the lobby. it took 8 minutes and 33 seconds until someone came to the register. it took 22 minutes to get my food (2 items) and one of the items was not what i ordered. I counted 8 cars that were served before me. mind you, i was the only person in the lobby. I've been here several times in the last month and its always the same. this truly is the worst Taco Bell i have ever been to. hands down. this is a ZERO STAR REVIEW BTW read more

This is the WORST Taco Bell I have ever been to. Gave me substitutions that they didn't run past me so my whole order was pretty much wrong. The employees had bad attitudes and we waited in the drive through for way too long considering the traffic. Don't stop here read more

I love Taco Bell, but this location has got to be the slowest in the planet. I don't think the employees realize they're in the fast food business. Today I ended up giving up on the wait, because it was clearly going to take forever. Sadly, I don't think the employees or the franchise owner cares enough to do anything about it. read more

STAY AWAY!! This Taco Bell is so slow. They locked in three cars at the drive-through for over an hour. Grounds for lawsuit against taco bell for illegal detainment. Emergency services were needed, and they were holding people hostage in the line. This is illegal. read more

I know that this establishment isn't known for their service so this review might be irrelevant BUT when i ordered a large fountain drink, the boy behind the counter scratched the INSIDE of his nose and then handed me my soda cup by placing two fingers inside the cup and handing it to me. it was horrific. life ruining, some would say. i took the cup, but then pretended to drop it on the floor and asked for a new one. it was quite painful mentally. read more

Stopped here for a quick lunch ona road trip. We ordered on the ap on the way in to speed things up. Well that didn't work, we were waiting quite a long time for "fast food". They were pretty busy, but nonetheless ordering ahead did us no good, actually probably did worse. They were also out of a ton of items, which was barely legible on a sign near the door. When we got our food, the tacos or items seemed to be sparingly filled to the point that a crunchy taco barely was half full of fillings. Pretty disappointing...I would stop at another fast food place the next time I'm road tripping through Durango read more

Taco Bell - Taco with almost nothing in it - Fast Food Near Me - Durango, Colorado

The manager has her hands full and in spite of the staff, she's pleasant but regardless of what we order, it's all lacking filling/ingredients. Nothing looks like it does in the Taco Bell website - - in fact, maybe half of what one might expect or that's shown in the photos. Our crunchy shells were all stale and the meal was a huge disappointment. read more

Just rode my bike here in the rain only to find out they're "sometimes open sometimes closed" on the indoor dining... because they're understaffed. Hire more people and actually pay them a real wage and maybe you'd have a functional restaurant. read more

Very disappointed in this place, it was our 2nd attempt to pickup lunch and still being ignored by employees. Oh they seem busy but only for the drive through. They don't take time to clean the place either. The glass door entering is not clean and nether is the floor. Not impressed. read more

The food is so good and spicy I love it I recommend this place and the service is good it is pretty near me. That's the thing that I like that when I'm hungry, I could go get my food or walking or delivered or takeout. read more

they take forever they are rude as can be!!! lobby closes like whenever they feel like it, even when there's 20 cars in the drive-through. Store closes at random hours!! beware buyer!!! read more

You can't even get a shit taco in Durango without fighting about it. The fryer is down? Let the humans know that before ordering a chalupa. If you were in the Midwest to Texas they'd let ya know. If you want to shot your pants, go to Frieda's across the street. At least you'll get your dollar amount and a margarita. read more

I love Taco Bell...always look forward to going... however Durango location is not healthy. I ordered a burrito supreme. Was enjoying and noticed green fuzz.. clearly moldy product. I brought it to management's attention and he immediately stared yelling at staff that they can't wear "Fuzzy" clothes. I told him I was sure it was moldy food and he assured me it was "Fuzzy clothes" lint. NOPE.. I'm done It's sad, as again.. I LOVE MOST TACO BELLS read more

inside never open. always out of something(out of pepsi right now) customer service stinks! every once in a while you want TBell but not in Durango! ever! read more

The food is okay at best. No one speaks English well enough to understand those of us who do speak it. They refuse to acknowledge their guest in the lobby. It takes 45 minutes or longer for delivery orders. 30 minutes or longer for orders in the lobby. There is absolutely no air conditioning. The smell of the food mixes with a horrible smell. Understaffed. The employees will only speak Spanish.​ read more

Slowest fast food ever! Always short handed, always looong waits! Sometimes the dining rooms open, sometimes it's not.

This place sucks. If you're not in their drive thru for an hour and a half, or even if you are they will forget half your order.

Unfortunately this location has an overall negligent staff. :( my order was messed up 5 times, and every time I went to have it corrected I was left with the order worse than before. I mentioned being vegan and was given chicken twice and then also cheese 3 other times. Once that issue was fixed a whole other plethora of problems came about. I don't think there is effective management on sight right now, as my mother went in earlier as well and waited 10 minutes to have an employee even acknowledge her. This was around 6pm. Multiple times my food has been put together sloppily, or the food has been burnt black to where it appeared inedible. Employees at the front don't seem to understand the Fresco style system Taco Bell has...as I was charged $2 extra per Taco for beans instead of beef and no cheese, but pico de Gallo instead. Maybe it's just this location though! I really wanted to give this location a shot but it isn't going successfully. :( Tip: for order accuracy, go inside to order. Double check your food. Make sure to grab any napkins or utensils (bring your own!) as they're almost always not given to you. read more

By far the worst Taco Bell as far as service, we hit the drive through after a long day of traveling...we were in line for about 24 minutes AFTER ordering, so add an addition 10+\- minutes waiting to even give our order. When making it to the window the girl running the register was fine and pleasant, it's what you could see in the prep line that was bad, 2 girls hanging by the inside registers just BSing 3 more doing the food prep...2 girls were making the tacos and then one boy simply and I mean doing as little as possible by putting the food in a bag. Now I could see the order board through the window, that's how I know how long we were waiting after ordering. There were no orders on the screen before ours, inside or out. Yet they were making 4 big taco boxes for what I assume was an employee but not in uniform he was hanging around the back... It was just awful awful these kids in this Taco Bell could care LESS about this job. read more

Taco Bell - Fast Food Near Me - Durango, Colorado

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5 people working in front. How is it possible they can be soooo ultra slow. Truly took longer than any Taco Bell I've ever been to. But to top it off, they got two of the three things I ordered wrong. read more

The owners haven't had the lobby open for over a year so it is drive-through only. Which makes for a line 10 cars deep, you wait 20 minutes just to place your order. THEN you get your order, its stickered closed so you aren't able to check if they got your order right. Upon coming home, you open the bag and realize they forgot your bean burrito and cinnamon twists for the 3rd time. What the actual frick. Thanks taco bell you suck. read more

Tip for Taco Bell: people getting "to go" food commonly need napkins. And if you ask whether someone wants sauce and they say yes, providing it would be nice. read more

I have time to write this review because the line has gone nowhere gin like 20 minutes, I think the manager is yelling at the drive thru guy, but I have to say that drive thru guy is super rude, I'm not sure if I'm acually gonna get any food at this point, and the drive thru guy disappeared a while ago... I don't know what's going on but it's not good, I feel like my food will also be as awesome.... poor showing Taco Bell, I thought this review would be done by now but still no showing of the tacobell window guy, he did seem super angry so maybe he's taking a minute to calm down and reflect on how things are going, at this point he could be watching a movie, or getting in a quick workout... I don't know if my food will even be warm by the time it gets to me... are they out of food? Oh he's back, still very angry, can't wait to see how thins goes read more

I have never heard of a restaurant of any kind having a 24hr policy for replacing a fucked up order. They already have done a bad job at customer service and then they choose to not honor their values and make it right!! Brittney may be a good manager and do her job well, but she has ZERO customer service skills when it comes to how she speaks to people and zero empathy for the customers frustration. We have gone to this location fairly regularly for many years but I can tell you this will probably be the cause to rethink quick meals in the future. Thanks for nothing. read more

I went back today and spent over forty minutes in the drive through. I didn't want to leave because I placed my order through the app well ahead of time and my card had already been charged, but despite this they didn't start the food until after I passed the drive through speaker and I had to wait additional time at the window even though at that point I had put in the order online just over an hour ago. Whoever is in charge of the app needs to allow the store to start the food after the order is placed online so people can pick it up as soon as they arrive and not clog up the line even more, and whoever is in charge of this location needs to pay your workers more so you can 1. Have enough of them and 2. Not be constantly training new people so customers don't have to wait over FORTY MINUTES in line. In the mean time I recommend anyone thinking about Taco Bell to go to Taco Boy just across the street instead. read more

ok i used to refuse to visit this taco bell but i have it another chance a few weeks ago and was super impressed. i've visited two more times since and have had positive experiences each time. the (what i'm assuming are mostly new) employees are so helpful. the line looks long because the parking lot is small but it's been quite fast in my experience. glad they got it together! read more

inside is always closed and line takes forever due incompetence would rather eat dirt than wait 40 mins for soggy tacos

I didn't want to sit in the line of cars, so I went in and ordered via Kiosk. Turns out that one should NOT order via the Kiosk as my order was ignored and three other families that came in and ordered with a real person were served before me. OMG!!!! Went up and asked about my order, and it wasn't even on the board. I left with loss of that money. Never, never, never again! read more

This place catches some hate but they are doing pretty well for a fast food joint. Yes, they might need to hire a few more people but I personally think that their order accuracy has improved greatly. They usually have a very friendly staff and good service. read more

I am giving this location 4 stars as I go here quite often and they are normally short staffed and for how short staffed they are they work quickly. However it irks me when I order a pickup order to go and the lobby is closed with cars out to the road (10-15 cars deep) and I see an employee sitting in the lobby and it turns out he is on break. When the line is that long there shouldn't be anyone on break unless their shift is about done and they hadn't taken a break. read more

I should've read the reviews before I ate here. My guess is that this Taco Bell wouldn't make it if there weren't so few options for fast food drive thrus in Durango. The customer service at this Taco Bell is one of the worst I've ever experienced. I will never eat here again. read more

This Taco Bell is amazing, they were super busy but were really on top of everything!!! Super sweet manager & great food!!! Thanks Taco Bell

This is by far the worst Taco Bell I've ever been to in my life and the worst part about it is it's consistently the worst. Every single visit is unpleasant. I've never seen anything like it the staff is completely complacent sometimes rude. the food is the normal Taco Bell, it just takes three times as long to make. Each visit they are out of multiple items... sticky notes all over the Pepsi machine indicating that for sodas were out, they must had ran out of sticky notes because they missed a soda that was out. So 5 in total. I am sure this is a franchise, Taco Bell would never have allowed this place to coni the. I honestly wonder how it's still a Taco Bell, other corporate franchises have district managers that check in... I can't imagine this one comes here very often. The drive through lines are horrible and you don't save anytime by going inside. The employees do not care. I've lived in Durango for 18 months and it's been like this ever since I've been here. They are lucky that they are in a hungry small town and they put up with it. Please help this place corporate... they need new management and retrained!! I had a 60 taco order today and your staff wouldn't allow me to place the order over the phone, I had to come in and wait forever like everyone else. This large order was for a local business, we unlike you treat our guests wonderfully... please get your crap together. You are the only Taco Bell for over an hour. read more

I've been going to this place for years and have loved it. Over the last few months the amount of food from the night crew is the equivalent to dipping a brush in water and giving one stroke per item... Like what happened to the inside of the burrito? It's just a tortilla.. much more of this rif RAF and I won't be back. Come on taco Bell your the last decent fast food in this town!!! read more