Are you in the mood for heat? Get over to Albany's Taco Bell! This place is wide open, large and has some funny staff: they all chat, sing and banter, about guests and their jobs etc. Don't take offense, it's fun and makes time fly. Tacos and burritos I ordered, were stuffed full, no mincing with any ingredients. The food was above usual at The Bell. Easy ordering.. Review: 5 read more

Unbelievably terrible service every time i DoorDash. Is it that hard to complete an order I make? Is your job that difficult like seriously? Not only that but every time i get my food delivered, the food is always melted and messy. Terrible and i don't recommend coming here ever. Terrible these people suck. read more

Very slow service! I think there were only 3 of us that ordered. I think the store is new.

I haven't been here in years--just kind of in a weird location for me. Friendly crew, hot food and my order was right. Yes, that's how it *should* be...but it's an increasing rarity. Anyway, your efforts are appreciated! Thanks! read more

Worst Tacobell ever, I ordered my food through the app. Went to pick it up and there was a sign that said we are closed for thirty mins. Never got my food!!!! I had to have my bank refund me my money!!!! What the heck never seen in my life. I want to give no stars but have to give 1 to write review. What is going on with the service???? read more

Put sauce when specifically said no sauce. What if I had allergies? Ruined my night. Never order from here. read more

Taco Bell - Fast Food Near Me - Albany, New York

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this place fucking sucks, why am i waiting over 20 mins for my mobile order, never come here unless u wanna wait forever

Pulled into drive- thru and waited... said hello several times... no answer. Pulled up to window and saw employees who ignored me. Finally I honked my horn. A minute later, a female employee came and barked at me, " Our system is down. You gotta come in and order at the kiosk." Food was decent. Restaurant was empty. read more

I can't come back here anymore. It's either my order gets completely wrong or it's guessing which items I am missing in my order. So, today I pulled up and there's an employee sitting outside by the door and said that it's only drive through. Why? Why is the place closed? It's just not worth it coming back...I just get frustrated each time I come to this location. I'm done. read more

The service here is horrible. The girl in the drive though sounds like we're bothering her when we pulled up to order. We ordered 2 of the new crispy chicken nuggets deluxe meals. Asked for a Baja blast and a regular Mountain Dew and the jalapeño honey mustard for the sauce. I pulled up they gave me two Baja blasts and shut the door I'm waiting there with the other Baja blast and they just keep walking past the window as I wave at them so they can fix it. They finally come to the window I tell them and they fixed it. Then we got our food and it was just the regular meal no tacos. I told them and they said year they're in there. Wow. Showed them the bag and they realized they weren't in there. Made me the tacos gave them to me and we left. We then got home to realize they just gave us two tacos. No chalupa supremes. And oh yea no sauce for the nuggets. I drive back to the store. Wait for someone to finally acknowledge me and tell them we didn't get the sauces or the chalupa supremes. They give me the sauce and then ask what I want on the tacos. Are you kidding me?! I say whatever normally comes on a chalupa supreme. I hear a girl in the back yelling so they want just meat n cheese? My mind is blown. Worst taco experience ever read more

I have never left a review for any restaurant on this website before; this i relation has genuinely shocked me in terms of how unprofessional, incompetent, and just straight up rude the customer service was at this taco bell. Now my family and I were just talking about how and we feel that these folks have to work on the 4th of the July- we pull up behind a vehicle and wait no joke 20 minutes as we're starving since we drove all the way form PA and made the sour mistake of stopping at Taco Bell for a meal. Never have I waited this long at a drive through behind 1 car!! That customer better have ordered 20 tacos! Regardless we gave the workers the benefit of the doubt but since we were starving and stuck in the drive through lane, I hopped out the car and walked into the store. I informed the worker there that we had just placed and order drive thru but since we were stuck behind the car I would rather just order in person- TO WHICH HE SAID NOTHING and simply took my order of 5 bean burritos with rice and creamy jalepeno sauce our favorite order. Then I hear all the other taco bell orders start freaking out on my mom who had just kindly walked over to the window and informed the workers of the situation so that they don't make double the order to which the works started laughing in her face and asking who would ever think walking in is faster than a drive through? and one worker told my mother to never say that again and started screaming at her along with two other workers. My mom had the maturity and decency they lacked to simply say nothing and i picked up my order and left. We paid for rice and creamy jalepono sauce, let me know if you see it at all in the photo. Such disgusting customer service I am honestly considering never returning to the franchise and will forever discourage all people from coming here! I question what kind of screening process is used to hire such people, I understand being tired and stressed from a long day at work but for the entire taco bell staff to scream at someone who approached them kindly when you could have easily had a simple conversation is so despicable and honestly impressive I have experienced a lot of poor customer service and have always been able to brush it off as I know they deal with a lot of insufferable people all day but there is absolutely no excuse to yell at and make fun of someone about something as silly as a drive through mistake especially when the wait was so long since they were just goofing off inside the store! there was 1 CAR in front of us in line and it took 29 min ofc any customer would have an issue with this- and from reading the reviews it's not just me who has experienced this, the disrespectful and rude staff here is a common experience among most people who come here read more

Taco Bell - Bean Burrito - Fast Food Near Me - Albany, New York

Honestly my fault for going here . I know it's busy but I could hear the workers yelling laughing and but they couldn't bother to put the order in the bag in a manner where the cheese sauce was at least closed and didn't spill over every single thing inside the bag. Also the taco supreme I ordered wasn't wrapped at all, so that was also all over the entire bag as well. It was my lunch break which I couldn't eat at all. I will not be coming back to this location ever again or probably a Taco Bell. Thanks for wasting only 10$ read more

Aug 2021 - Very poor amongst Taco Bell's; more than once 15 minutes slow, plastic debris in food, no response from management. Update: The management company posted a polite reply here on Yelp and offered to follow up and promptly did... nothing. I like Taco Bell. The Crossgates Mall location and the Malta location seem to know what they're doing. read more

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Food was great. Sit down dinner worthy. Thank you to the staff! Cantina chicken cheesy street chalupas are 10 out of 10

Absolutely the worst Taco Bell I've ever been to (and I love Taco Bell). I keep going back hoping things will be different but I'm always disappointed. So boo on me for not learning my lesson. The bean burritos consistently are wrapped in hard tortillas and the cheese within them is never melted and they come lukewarm if even that. They don't seem to follow any of the actual Taco Bell preparation protocols, so it feels like it's a lie to even can themselves a Taco Bell. They also forgot our nachos, taco, and hot sauce and when I went inside (after going through the drive thru) the nachos didn't include the chicken we ordered. I really hope they can get it together to make this an actual Taco Bell experience, but I'm definitely never going to be visiting this one again. read more

Do not go too this toco bell. I order for delivery. My food was burnt but I could deal with that I was missing part of my order. I called the store 3 times with no answer I'm sure corporate will respond with a statement that means nothing. They have my money so they don't care read more

This is the absolute worst Taco Bell location I've ever been to. I had an awful experience a few months ago and I've given it three more tries since then, which were all just as bad if not worse experiences. My first experience: I went inside to order my food, during OPEN business hours, and was told that they were closed inside and I needed to go through the drive thru. There were multiple employees there, all of whom were talking & on their phones so not sure why the inside was closed. I went through the drive thru and proceeded to wait 30 minutes for my food which ended up being wrong but at that point I just wanted to leave. My second experience: I ordered a crunch wrap combo from them and when I opened my food at home, it was not only cold but it looked like someone had just thrown the ingredients into the bag and didn't bother to actually put it together. My third experience: I pre-ordered (through the taco bell app) a mexican pizza, two crunchy tacos & a crunch wrap combo. After waiting 45 minutes, I was informed by the delivery driver that the workers told him our food had been picked up someone else and there was nothing they could do. I called the store and politely asked them to re-make our order and they flat out told me they couldn't do that, but I could re-order through the app. After going back and forth, they finally gave me a refund and I ended up going to a different Taco Bell location. My fourth and FINAL experience: you're probably wondering why the heck I even gave them this many tries but I really wanted to give the benefit of the doubt. I ordered (ONCE AGAIN) a mexican pizza, two crunchy tacos & a crunch wrap combo. Wanna know what they gave me? A bag filled with soggy tacos, soggy crunch wraps that weren't even made correctly (they were all filled with black beans & lettuce, nothing else), a ton of doritos locos taco and a whole other ton of stuff that I can't even name because it was legit just random stuff thrown into a tortilla. I didn't get ANY of the food I actually ordered. It was almost as if they grabbed everything they had sitting out, threw it in a bag and decided not to make our actual order for some reason. So basically if you want Taco Bell, you're sooooo much better off going anywhere but the Central Avenue location. The Wolf Road location has always been a great experience for us! read more

Disrespectful workers and a wait of more than two hours, which I have never seen before

Can't think of enough negative things to say about my experience at this Taco Bell location. It's incredible how rude some people who are working in customer service can be. I get that your job sucks and you just want to get home at the end of the night, but that's no reason to be smug, hateful and rude to random customers. I would not recommend coming to this location if you're planning on visiting any time after 3-4PM read more

I am a store manager for a fast food chain down the road and I have to hand it to the man in the drive through AMAZING CUSTOMER SERVICE !!!! Calm and professional well following the covid Guidelines wish I had that same experience every time through my own store so way to go man by the way My order was 3 double stack tacos and a beefy burrito Which was also amazing and Nicky warped ... Thank you Taco Bell team read more

I went to the taco bell in johnstown and they had terrible customer service. Didn't cut any of my 3 quesadillas, forgot the sour cream that I was charged for, and proceeded to give attitude when asked for the sour cream. Completely unprofessional. read more

The worst Taco Bell location!! The employees seem to hate their job as they ignore you while you wait to place your order so they can chat about their social lives or check their phones. When you finally get your food, it's all thrown together and not well packaged. They ALWAYS either forget an item or get the order wrong. I've given up on ordering from there again for myself. I also Door Dash and often have to pick up from there. It's no better for my customers. They often tell me they are out of something then complain when I call my customers to see what else they may want as a replacement. The employees tell me that they don't get paid for substitutions. If you want Taco Bell choose a different location! read more

I can't find enough good things to say about my visit this evening to Taco Bell located at 1010 Central Ave in Albany. I was greeted right away. My order was taken by Dodge. She was courteous and efficient. The food was served in less than 3 minutes. Everything was great. read more

Typical taco bell food. They tend to be very crowded and slow for lunch. Especially the drive thru. Sometimes I zip over here on my lunch break at work but its tough to make it there and back in half an hour along with all the traffic in that area. read more

Can I just say that the staff were nice the food was hot and so good and my whole order was correct down to the sauce. I was shook. Great experience. Give the people working at 7pm on June 25 2021 a raise read more

I ordered food in the drive thru. They gave me the wrong order which I realized in the parking lot. I went inside to tell them my order was wrong and I was not helped for almost 10 minutes. When I finally was helped I was given a wrong order identical to the first. When I told the staff member my order was wrong again she started screaming at me and told me to get out of the store and threatened to attack me. She even claimed that I had thrown the food at her which I had not. The other staff members managed to pull her into the back. I did eventually get my correct order but I will not be going to this location ever again. read more

This is by FAR the worst Taco Bell I have ever been to. And being a previous employee of Taco Bell, that says something. On 9/24 I was picking up dinner for me and my fiancé after work. I ordered a double steak grilled cheese burrito and she got the grilled cheese burrito box. We were sent around the building to wait and I was greeted by an employee with the incorrect food. I let her know and she took it back. Another employee came out with what was supposed to be the correct food and even asked me, "the grilled cheese burrito?" I said yes and assumed it was correct since they confirmed. I got home and was greeted by the incorrect food. I drove back to the Taco Bell, which was supposed to be open 7-12, and they had said they were closed, but it was 11:30. I was told there was nothing they could do and I would have to drive all the way back in the morning to get a refund or the food remade. Note, I live 10 miles away so it isn't just right next door. This was a terrible experience and it's not the first time it's happened for me at this location. read more

Taco Bell - Receipt - Fast Food Near Me - Albany, New York

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What happened to the quality of Taco Bell's tacos? Ordered 12 pack of tacos for myself and my family with barely NOTHING in them. When I asked for extra sauce the lady appeared to be upset as she rolled her eyes. I'm glad I took some extra sauce since the shells were practically empty!! Extremely disappointed since I loved Taco Bell but his was a terrible experience. If you want decent chain tacos, don't come to this location. read more

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I hate leaving bad reviews but they never get my order right and it's always cold somehow

Went there at 11:15 on a Sunday night and they said they were closed, website said they close at 12. I've worked in the food industry so I understand wanting to get out early but I was there a whole 45 minutes before they closed. I just want some food bruh read more

Went 4 breakfast bacon n egg burrito and it was nasty. It use to be good, but not any longer. Tasted like bacon bits was in it. Elk.... Done with taco bell! read more

Easily one of the nicest person ive encountered at a drive thru. I got a cheesy gordilla crunch and a shredded chicken quesorito and they were both prepared really nicely. Usually tacobell is messy and put together in a rush but his place got it down. Would definitely recommend read more

I love Taco Bell. The rating is solely based on the service & experience for this TB. It's always slow, the food frequently tastes old, and they screw up the order more the half the time. Sadly, I end up going to this TB more often b/c it's right by my job. Ideally, I'd drive out to the Troy Taco Bell. MUCH better service, taste, and accuracy. Also, lately they've been charging me double for the sides of condiments I get -- I questioned this and was just told by the person that she "had" to. I assume it's for portion control/recovery, but WTF? read more

Was scared to try my local drive thru Taco Bell for the first time in Albany but they did pretty good. Went there at 5pm on a Thursday and the drive thru person had great customer service, only complaint I have is my steak Gordita crunch was not portioned right besides that however this would be 5 starts. read more

I made a online order at the speaker Chris(shift leader there's 2) said I can make half your things told me cancel and re do the order I had no problems I said I was gonna cancel and go to another Taco Bell when i made the new online order I see that I had a missing balance I circle around and explain my situation to the same guy Chris expecting him to call the Taco Bell I'm going to give me the money back or give me tacos equivalent to the price but the he pretty much told me to call the app number and acting like it wasn't his problem I call the number they are close he probably knew this and expected me to drive away I walk into the store and spoke to different 2 employees Benebo and desire Benebo actually helped me on another online issue how he handled it was he got his manager I got my money back no issue I explained everything to both they made it in 3 mins chris(shift leader) scammed and lied to me because he was lazy and didn't care enough about my time or hardworking money if you ever come here your in good hands with benebo and desire and run for the hills if you see Chris( shift leader lazy/scammer) read more

The best service I've had in a long time of all taco bells . The Manager in charge Chris did an excellent service fast friendly during this time of Covid . He definitely deserves recognito ln for the way he conducts business. I will always come here and happily go to this location because of this great service. read more

I had a $40 order yesterday for a small get together and the staff was quick, efficient and got the whole order right. I was very impressed.

Wow... wtf? Ordered a Mexican pizza... no meat, just refried beans and a stale shell. Oh and I guess they can't be bothered to put a smothered burrito in the correct packaging with the accompanying sauces or bother to put tomatoes on any of their supreme tacos. Dope. Good job... NOT! read more

Taco Bell - No meat on a Mexican pizza? - Fast Food Near Me - Albany, New York

It seems impossible to find friendly staff in an albany fast food establishment, let alone get the order right AND it's hot food! This one did it right! Yes it's taco bell, but I'm impressed with the service and that matters most! read more

When it comes to Taco Bell, not all are created equal. This particular location has the friendliest staff, cleanest facilities and fast service. If you are looking for some quick Mexican, give this location a shot. read more