So happy that Olympia is supporting Olympia Gear Exchange. Jared is great with customer service…read more He is supporting the environment with his recycling products. I have continuously referred this small business.

Love this place for high quality used gear. Kayaker, hiker, camper who has always found high…read morequality brands at great prices. Super friendly and great service. Highly recommend! 5

I just picked my road bike that I had dropped off for a diagnosis of a crank issue in preparation…read morefor a triathlon I have in about 10 days. They fixed the problem. There was a miscommunication on their team about the work authorized but Ian on their bike team handled the situation beautifully and validated why I remain a loyal REI customer since 1983.

REI is a place of GOOD gear. They sell things that work. I have walked into that store many times,…read morethe scent of new fabric and rubber sharp in the air, and found what I needed to survive. The boots will take you through rain and mud and snow. They're made to take you somewhere. Somewhere rough. Somewhere real. The tents hold up in wind, but you will hear the wind whistle through the seams if the storm is strong enough, because Mother Nature will never bow to man's interventions. You pay a price for that. The press sings songs about REI like it's the holy land for outdoor men and women, and maybe that's true in parts. But you don't go there for ceremony, you go for the tools. They make good tools. You don't want to trust your life to something flimsy when you are out there, far from the roads and the towns, when your survival depends on gear. REI has it, in its clean rows, with its well-meaning salespeople, and its prices that sting a little but still make sense. It is the day-to-day, too. The jacket for the morning walk. The pack for the hike with your daughter. The water bottle that won't quit, no matter how many miles you pour through it. It holds up for the small things and the big. It holds up for life. It isn't perfect, but neither are you. Still, you trust it.

I like this Cabela's. Must larger and SAFER than the Tacoma Bass Pro. Everyone is friendly here…read more Except the cashiers. They are always grouchy.

I've shopped at Bass Pro Shops and Cabela's for many years and spent thousands of dollars with…read morethem, both online and in stores. After repeated poor customer service experiences, I've decided to stop shopping at the Tacoma Bass Pro Shops and will likely take my business elsewhere altogether. At the Tacoma store, asking for help consistently feels like an inconvenience to employees. Checkout interactions have also been cold and dismissive, both in tone and body language. Recently, my wife asked whether she qualified for a military discount. Instead of explaining the requirements, the cashier abruptly asked, "Where's your military ID?" That exchange reflects the way we've been treated there on multiple visits. The one exception to the lack of attention is the credit card pitch. Employees are quick to approach you about signing up as soon as you walk through the door, sometimes so persistently that it feels awkward and intrusive. I wish that same attention went toward helping customers once they're shopping. I had a similar experience at the Cabela's in Lacey while purchasing a firearm. I didn't know I needed to sign in on a touchscreen before approaching the firearms counter. When I went to ask for help, the employee made me feel foolish for not knowing the process. Customers should be treated with basic courtesy whether they're spending $10 or thousands. These repeated interactions have cost Bass Pro Shops and Cabela's my business. I'll be shopping with a competitor.

Employees always go above and beyond! Always have what I need in stock and Always have great…read moreclearance stuff!

Brought the pups the PET VET vaccinations they have in the back. Do yourselves a favor and RSVP…read morefor it online because if you want to do a walk in, you may not get in since there will be a lot of people in line. I've done it twice and even though I was first in line the last time, it took 20 mins for me to get through and it just got slower for everyone behind. What they'll do is they'll send you a text to let you know when to get in line, so feel free to wait in your car until you get that text. It costs about $150 for the vaccinationsor each dog and even though that sounds like a lot, I priced it out with a vet and it was going to be $300 to $500, so this is really a bargain. The staff is nice and very gentle with the dogs.

Today, on this Monday, March 03, 2025, I stumbled upon a truly exceptional afternoon at this store…read morein Oly that exceeded my expectations. From the moment we stepped inside, we were warmly welcomed with genuine smiles and greetings. Every person we encountered seemed to spred a sense of joy and happiness. When we were searching for free weights, a helpful staff member guided us to the right section. Another young man proactively offered his assistance, going above and beyond to find the perfect weights and even a weight stand. This store's commitment to outstanding customer service and friendliness is truly inspiring. Kudos to the best customer service down to the cashier that rang us up! The store is so well organized, clean and has mall parking! My favorite sporting goods store!

Tim Steacy took great care of all my needs. This is the first time I've gone there and found out…read morethey had exactly what I wanted but not my size. He came to me to unlock their fitting room. The one I came across was too big for me. I went back to him and did search to see if another location had it. He came across one and ordered it. I just got it as promised and I love it. Tim treated me with respect and courtesy. If you have any questions or issues go to him. He works right there at their golfing section. Believe me, you won't regret it. The value of the shirt I got is perfect.

Best ski rentals and snowboard rentals in tacoma!…read more These guys will take care of you :)

Amazing friendly service. The owner was so helpful. Our family is now life-long customers. Don't…read morehesitate to stop in!

They are closing this location soon. We are very sad about it. The employees didn't know the date…read moreof closure.

My mother and I visited the Lacey Coastal store and witnessed one of the most disturbing things…read moreI've ever seen in a retail setting. Several White Leghorn chicks were actively pecking at and eating the vents of other chicks. Three were bleeding severely, and we immediately separated them while my mother ran to get help. Instead of responding with urgency, the employee who identified herself as Shawna became confrontational and accused my mother of being rude for the tone she used while trying to report an animal welfare emergency. When you're watching baby chicks being seriously injured, you expect staff to focus on helping the animals, not criticizing the customer asking for assistance. The store manager, Garrett, later spoke with us and acknowledged that they had more chicks than they were selling quickly. The enclosure we observed was overcrowded, contained mixed breeds, had no food available, and very little clean water. Those were the conditions we personally observed, recorded, and photographed. I reported the incident to the city, which informed me they would be monitoring the situation. I also spoke with the regional manager afterward. He apologized, asked for my mailing address, and said he would send gift cards as an apology for our experience. I provided my address, never received anything, and never heard back despite the promise. The gift cards aren't the reason for this review. The real issue is how the animals were being kept, the dismissive response when we asked for help, dishonesty, and the failure to follow through after acknowledging the situation.

I am so sad to see West Marine is closing this location. For so many years this location was…read moresupporting our community of Boaters. Knowledgeable staff works there, all of them boaters it was fun to stop by and chat about boats and pick up products that we need for our project, if they don't have product in stock they will get it in very quick. Farewell, West Marine and Crew we will miss you!

only such a great many , uncounles, and unpleasant experiences of being given bad product…read moreinformation , sold products not appropriate for projects described to the managers , and other wise RIPPED THE HELL OFF by West Marine, and their insidious corporate practices . I am left only saddened to hear that ALL West Marine stores are not closing . West Marine has only bankrupted ITSELF with its own grotesque and morally bankrupt business practices . Good riddance to West Marine ! EFFERS !

A few months ago I was able to receive my dry suit certification with them. Staff very helpful!read more

A++++++ experience! Highly, highly recommend this dive shop. Excellent gear selection and…read moreknowledgable staff. Darnell, Alex, Jack and Phil are a super team. Our daughters ages 12 and 14 learned how to dive with Alex and Phil. They received exceptional instruction, personalized service and had actually had fun diving in the Hood Canal in October! Thank you for such a wonderful, positive experience, we could not be more pleased!

Amazing place that I've come to appreciate more and more over that last half year or so that I've…read morebeen running. I'm usually intimidated by specialized stores, especially when I'm new to something, but I was made to feel so welcome here. Kurt helped me get into my first pair of running shoes. He was patient and knowledgeable, no sales pressure at all, and offered a lot to think about when I was being indecisive. I had been wearing random athletic-esque shoes for my recreational jogging, and running shoes made all the difference! I was worried the shoes would have a higher retail markup because it's a smaller store but they were just at regular retail price. Yes, maybe I could have saved a few dollars using a coupon at rei or something, but I wouldn't have been able to run around the spacious interior and I wouldn't have felt comfortable spending over an hour trying on possibly every shoe they have in multiple sizes multiple times. That was more than worth the nominal savings to feel confident in my purchase. But even if I wasn't, they let you exchange used shoes within a month if they aren't working out for you. The other thing I appreciate most about them is how present they are in the local running community. They sponsor a run club and a training group that I joined and for the last race we ran, they sponsored free photo downloads from the race! During the training, we often met inside the store hours before they were open, which was so nice on cold mornings. I'm so happy there's a store in our area that's so supportive for long-time and beginner runners alike. Great place to get your first or hundredth pair of shoes.

What a tremendous experience. We haven't been in since it switched over from South Sound Running to…read moreFleet Feet, so it's been a while. We were immediately greeted by Maja (pronounced Maya) and she got us started with some scans of our feet in order to narrow down the selection to our optimal choices. My wife and I have peculiar feet sizes, and Maja made it feel easy. She kept getting us different colors, widths, etc and never once seemed overwhelmed or exhausted in the process. She laughed a lot and made us feel incredibly comfortable. Don't hesitate to pop in for new athletic shoes. Spending a little time to experience Maja's customer service and get settled into the absolutely correct shoe for your foot will be worth it!