Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

Stay away from this company!! They will bait you in with…read moreproducts and false promises i wish I knew when I started my small businesses the are very unprofessional In general and this store had to let go people for this reason, Its been almost two years and they haven't fixed the issue with my account, last called I did I was dealing with the situation for 4 hours and that's the average time every time you call with an issue Choose wisely there is better and honest companies out there Unfortunately the only thing left for me is the court

Terrible customer service- they are so lazy. Went in to get my phone fixed and trade in old phone-…read morethey didn't feel like trading in my phone which they can do I store so they told me to call AT&T customer service. Left had to come back in because new phone still wasn't working had to wait twice because they didn't want to answer my question and they just walked away from me instead. Ridiculous- lazy . I hate ATT- worst service ever- every time

Beware and be aware,this is an independently owned location and has no real relationship with AT…read more&T. If you have a problem with the plan or phone they sold you,they will not honor their agreement and AT & T corporate will not help you resolve any issue. If you do decide to shop this store do so at your own risk. James the manager and Nick the owner(or something) have only fed us BS and have not resolved our issue. After countless calls and visits to get our problem resolved,we have received only lame excuses. It's been 10 months since we purchased these Samsung phones on a buy one get one free promotion and we are still being charged for both phones. Do yourself a favor and deal with an AT & T corporate store. If you have a problem they will fix it,not provide endless excuses. Next step is small claims court which will cost them much more than fixing our issues.

This store has been closed for well over a year and the original guys Mike and Tim left close to 3…read moreyears ago and the new people ran it into the ground. This store no longer exists.

This is not a company store that does not care about you. Mike and Tim give personalized,…read moreprofessional and courteous service. They are the real deal. Knowledgeable about every aspect of phones. Just a real pleasure when cell phone service companies can be so stressful.

The guys at the store were invaluable and nice. However, we received a free line several months…read moreago, signed up for it, and got a phone number for it. The deal was that it was free, and we could reserve it and use it whenever we got another phone or device. We had a member of our extended family who had been on our account for a number of years and wanted their own account, so we removed two lines. We were never told, by the corporate office (not the T-Mobile store), that we had to continue with our exact plan and the same number of lines, and we started getting charged for our "Free" line. We went back to the store, and they said that they could "grandfather" us in for the free line. Lo and behold, we were charged for the line after this change, even though we were told by the guys at the store that they would grandfather us in -- apparently, corporate overrides the store level. We have six phone lines, one watch, and one tablet, so we already pay a good amount of money, and we've been with T-Mobile/Sprint for well over 20 years. We were going to use the extra line for our youngest child to get a phone later this year. Needless to say, they would not go back to their original word and said they would continue to charge for the line, so we ended up cancelling the "Free" line since we won't be getting another phone for 6 more months. To say we are disappointed would be an understatement. We pay $6000+/year for our T-Mobile services and devices -- nothing but cellular, no home internet or anything else. We rarely upgrade our phones and such, so we don't have ongoing leases often. We expect that when we are told something by an associate of the company, especially a manager, that person's word will be upheld. Not sure where to go from here, but seriously considering taking my $500+/monthly cell bill to another company and would welcome recommendations. I do want to reiterate that the folks at this T-Mobile location were fantastic, and I definitely recommend them.

I had to go here to get screen protectors for my phone and my husband's phone. I had to wait a few…read moreminutes - or more than a few to get help. But once I did, Robert helped me. I will have to have two screen protectors shipped to my house. He seemed to take a longer time than usual to get this done but I need them, so I'm glad I waited. The store is clean and that is a plus. 2nd floor or the Wellington Mall - easy to locate.

We had an excellent experience at the AT&T store in Wellington Mall. Rosana provided exceptional…read moreservice--she was friendly, professional, patient, and took the time to explain everything clearly while helping us find the best option for our needs. She made the entire process easy and pleasant. We highly recommend asking for Rosana. Thank you for the outstanding service!

JD at this store spent hours with me taking his time and making helpful recommendations, went above…read moreand beyond in helping me get my new phone. Highly recommend this store and his incredible help!

Excellent service and excellent prices. I took an iMac in there to have the hard drive fixed. I…read morecouldn't believe the price they quoted me. I felt like I was stealing. I got the computer home and it worked fantastic except a couple of days later the screen came loose. I took it back over there and they fixed it immediately and took care of the problem. I've not had any problems since and they were so nice about the entire experience. I highly recommend this repair shop.

$15 phone screen protectors takes about 10 minutes, depending if they are busy or not. I visit this…read morestore when in town and wish this was closer to me. I trust the owners and have been coming here for over a decade. They can replace batteries. Depends on the products of course. They have a nice display of the iPhones through the decades. Fast, friendly, value driven. I am so glad I stopped here for my screen protector.

They used to be more helpful with iPhone questions........but as a long time customer who has…read morebought, traded and repaired with them.......they don't seem to be as sharing with simple knowledge.

Very knowledgeable people to fix all your Mac needs,expensive though…read more They also have a good selection of reconditioned Mac's for all needs.

We had an amazing experience at T-Mobile thanks to Yudi! She helped us set up a new plan and found…read moreexcellent deals that perfectly matched our needs. She was friendly, professional, patient, and explained everything clearly throughout the process. Yudi made the entire experience easy and enjoyable. We truly appreciate her outstanding customer service and highly recommend asking for her!

Rating the staff not t-mobile. My phone screen protector breaks about 1-2 times a month. Every time…read moreI go in the staff is super friendly and never hesitates to put the new one on for me.