If you're trying to look at getting an upgrade, Brock is definitely your kind of guy. I first…read morewalked into the store and Brock was standing right at the door ready to greet us and wanted to help out anywhere he could. Super cool guy likes to joke very calm was upfront about everything all in all had a great experience.

This store has been my family's go-to whenever we need a new device or advice about electronics…read more The employee who always assists us is named Brock; he is very helpful and always makes sure that we get exactly what we're looking for (and for the best price possible). He even remembers our names whenever we go back in! The attention to detail as well as the customized personal experience received when going here is what keeps us coming back. Amazing customer service, would recommend!

Yesterday my local access account with Rainier Connect went down; all I got was a 404 page with a…read moredog on it. I called Rainier Connect and after a couple of minutes talking with a technician he said since my wireless company was Century Link he couldn't help me and to call another number. I simply thought it was another department within Rainier Connect; wrong. It turned out to be Whisler Communications. Shane answered the phone and after I explained my problem; even though I am not a customer, he took over my computer and fixed the problem. Shane was professional, courteous, friendly, and in 10 minutes I was back up and running. I live in Scottsdale, AZ and will probably never use his company, but I would highly recommend his services to anybody who lives in his operating area. He picked up the phone, no transfers to somebody else and solved my issue. Thank you Shane for a job well done. Bob gooding@localaccess.com

From the owner: Whisler Communications is a family owned and operated business located in the Mottman Industrial…read morePark in Olympia, Washington. We have been a wireless leader in Southwest Washington since 1959 providing sales and services of wireless communication systems. We currently provide a range of products and services from simplex 2 way radio, to large scale trunked systems, and now a partnership with Air Access Inc. providing wireless broadband internet to areas unable to access highspeed ground lines. Authorized Kenwood dealer.

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

Family run business. They know their stuff and are very personable. They are excellent…read morecommunicators. Very competitive rates. Easy to work with. We contracted with them to run network cable for our private school.

We have been using Phone Masters for over a year now and every time we call we get same day…read morewonderful service. Not only were they very reasonable when we had to replace our whole phone system, they are also quick and knowledgeable. We continue to use them when we need additional phones or lines moved and couldn't be happier! Cliff is awesome :)

Wish I could give negative stars, worst Verizon store in Olympia. and it's a corporate store…read more after 3 failed visits over 2 weeks, and no solutions, I went to the TCC authorized Verizon retailer in Olympia (a few miles away), and Taylor M had it figured out in 15 minutes, transferred everything and had me on the road in an hour or so. Expert customer service that a Verizon corporate store needs to figure out how to emulate.

So, I just wanted to come back on here and note that after leaving my initial evaluation of this…read moreVerizon and how they mistreat their customers, you can all read Verizon's response here, a very sincere sounding and apologetic reply saying it would be looked into and blah blah blah...all the usual promises. Since there is no way to reply to the stores reply, I'd like to share that no one ever followed up or called back or did anything to alleviate the damage they did, just as I suspected, they would ignore it as they have every other attempt I've ever made to resolve something with them. It's just empty words and more of the same poor and unexplainable lack of service or care of any genuine nature. I made the right decision by leaving Verizon, clearly. pretending to be concerned for someone's troubles that you admittedly caused,when in reality you just wanted people to read what sounded good and seemed sincere. Man, that is beyond pathetic.

I went to T-Mobile to claim a notebook from the app. normally you open the app press the redeem…read morebutton get the notebook and leave, simple! Today the girl working decided that I need to show my ID. let's say checking ID might have been for promotions ect. The attitude and lack of communication were terrible. Not asking if I have time to listen to their promotions or anything like it. then she goes oh I need to get it in the safe, a notebook!!!!

I had the best experience yesterday. I went in and spoke with Jeremiah! He went above and beyond to…read morehelp me out yesterday with my purchasing a set of headphones I REALLY APPRECIATE YOU MR JEREMIAH! Your an awesome guy!!!! You saved me a lot of steps yesterday! And I am THANKFUL!