I stooped in because a package I sent was showing delivered, but we need not receive. I did not ask for insurance or a signature, which I will in the future. I was so impressed with Matt; he took me in the back room and completed the claim form for me. Outstanding customer service! read more

Service people are great. For some reason the store stopped taking USPS packages. I had a really small one to send with my UPS package and they wouldn't take the USPS one. They used to...now I have to find a new spot for those. read more

This location has completely failed at providing basic professionalism and respect. I came in to drop off Amazon packages at the self-checkout, and what should have been a routine visit turned into an unacceptable experience. A plus-sized white woman decided she couldn't wait her turn and stood so close to me that it invaded my personal space. When I calmly asked her to step back--a reasonable and necessary request--she dismissed it and told me she doesn't mind people being in her space. That is irrelevant. My boundaries matter, and I have every right to enforce them. The real problem? The UPS employee at the counter, a woman of color who should understand how harmful this dynamic can feel, chose to side with the other customer and was blatantly rude to me. Instead of maintaining professionalism, she dismissed my concerns, spoke down to me, and refused to acknowledge my right to personal space. This is not just poor customer service--it's a clear example of bias and internalized oppression showing up in the workplace. I remained calm and respectful throughout, yet I was treated as if my comfort and dignity didn't matter. That is unacceptable. UPS employees are paid to provide professional service, not to invalidate customers or enable disrespectful behavior. UPS Corporate: This is a training and accountability issue. Your staff needs immediate education on boundaries, professionalism, and cultural sensitivity. If this is how customers are treated, you risk losing trust and business. Until corrective action is taken, I will take my business elsewhere--and I strongly advise others to do the same. read more

Tried to do an Amazon return. Started at kohl's and then walked over here. When I arrived, I learned I had walk 40 minutes one way (I'm on vacation and wanted to walk) only to learn I needed to print a label.... The lady behind the counter took my phone (with permission) and canceled and then reset up the return. Just so mind blowing that someone would be that nice in this day and age. I love giving reviews like this! read more

This place is staffed by people who know their stuff, helping me quickly, efficiently, and knowledgeable. I won't go anywhere else when I need something shipped or sent back. In fact, we got everything for our wedding through this excellent place six years ago. They handled all the shipping. I love this store!​ read more

Super helpful friendly staff--and a return scan kiosk so you don't have to wait in line!

I have never returned an Amazon before. May was super helpful and walked me thru the process.

Went in there to return some shoes and the clerk scanned my barcode and she said in a very rude way... "this needs a box" I told her no cause on my directions it says it doesn't need a box. Then she said to me " well then I don't think the carrier will feel comfortable taking it." I looked at her and said ok, it does t need a box. So if you go here please be prepared for the rude clerk to snap at you. read more

I have been using this UPS store for 4 years and always have a great experience. Easy friendly and fast

Wanted to charge $2 for a piece of tape less than 12" . Or I could purchase a $2 roll for 6 bucks took my Amazon return somewhere else.

Avoid this! I'd give it a zero star if I can. Mailed a 2-page document signed by the Secretary of State of WA for a One-day delivery to the midwest. It was an urgent mail, thus, needed the fastest route. Almost 3 weeks later, still not resolved. Package apparently got "misplaced" and misdirected internationally to Canada then was in "customs for days" with no timeframe and ETA. No amount of money to recover from stress, inconvenience and time wasted. Not recommended. read more

I had to resend a page because the source didn't send it correctly. Cecelia was able to clear the bat code so the necessary info was legible. I can't thank her enough. She is my hero. read more

I do not ever have an issue when the manager is there. I do not remember my mailbox number, yet if anyone other than the manager tries to find my mailbox by using my ID, they have issues. Usually he is there and shows them how easy it is to find. Today, this younger lady could not find my box using my ID, then after finding it, told me to either write it down or remember it. I am a veteran with disabilities. I have TBI and do not have the ability to remember so many things and definitely do not want my information written down in case I lose my wallet. I asked her, "What if I came in and just said my mailbox number, how would you verify it is mine?" She said with my ID. I apologized to her saying I am not trying to be rude but I am not understanding why it was difficult and why she had to give me such a hard time. She said I was being rude and to have a nice day since she was done with me. I am tired of poor customer service just because they don't know how to do their job. I hope this rating leads to her being humble enough to take some initiative and learn how to do her job appropriately; especially do not treat a customer like they are the problem. read more

I needed to ship an item of unusual size, shape, and weight. They went the extra mile, building a special box, all with a smile. Great service, and friendly people. read more

Don't do Amazon returns to this location, they don't return the product to Amazon and you get recharged months later. I have had three different items handled this way. they are stealing returns. read more

The gentleman is very patient and helpful with my returns. Thank you for being so friendly and efficient.

Had to give 5 stars for their incredible amount of patience dealing with my problems. Great costumer service!!!

This UPS store is AMAZING. I was returning a whole bed frame and was having trouble with the box it came in and the lady at the front desk helped me pick out a new box and package it up. I don't do returns a lot and it meant SO MUCH when she helped me like she did. I received attentive care and didn't feel like a complete idiot afterwards lol. Go here, they're wonderful!!!! read more

I never knew this place was here and I guess it's only been open for a month. Super-quick friendly intelligence service and really convenient location. I will definitely be back and recommend others to go to this location. read more

I walked in, was met with a helpful attitude. Took my Amazon return no questions asked. They would pack and ship and gave me my receipt. Exactly what Amazon told me they would do. Excellent service. This is my new go to location. I wish all the locations had this type of customer service. You are awesome! read more

What awesome people and service! I thought they were open until 7pm (they close at 6) and just walked in at almost 6:10. They helped with my quick return and were incredibly nice about it even though I apologized and said I'd come back another time. On a Saturday night! This is a little further than the ups nearest my house, but this is now my store. Thank you! read more

May at The UPS Store #7168 at 4250 Martin Way E STE 105 OLYMPIA, WA was just simply amazing. I am in Texas had my daughter moving back from Olympia Washington she was in an area hotel, no car and a pile of stuff to ship back. May made sure that the boxes were delivered to the hotel and really was helpful in making sure my daughter was able to pack everything to be shipped by UPS. Great customer service. I highly recommend this store. read more

I opened a mailbox with them and frequently use their shipping and free Amazon return services. They always provide excellent customer service. I truly feel they care about their customers. read more

Happened in to this store to send some items overseas. The staff went out of their way to accommodate my requests and made sure I had everything I needed! I am very impressed and will definitely use this store again in the future. Thanks again! read more

This store has fantastic customer service! I had a great experience and will definitely be going there from now on for all of my shipping needs. read more

Holiday is here and everywhere is busy and packed. We shipped Christmas gifts via UPS this year. We were very happy with the prices.

First time here to ship a package. Friendly and helpful staffs. Will come again.