When I have iPhone issue I struggle to fine a reputable place to take it to and end up…read moredisaappointed. I am not techy savey and so get taken advantage of. Not with Brandon, owne of The Phone Repair Hub. I needed a new phone screen. He very quickly and effeciently explained the different types and guided me to make a sound decision. Great customer service and very reasonable. Don't bother going anywhere else. The Phone Repair Hub is the very best.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

We had such great services from Isabel ! She broke down every plan and explained it for us and…read morehelped us switch over from Verizon best experience! Thanks isabel

we have gone here multiple times and they did not even help us at all. They said that they can't do…read moresomething that customer service says is to be done at a store.

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

a holes, stuck up techies, told transfer with icloud, "icloud keeps your content safe" Went from…read more107 GB to 65!!! CDs that I downloaded one by one, 1620 songs GONE, so much missing I don't care if it's in the cloud "somewhere" I want my property that I paid for and own. It was a backup from my old device. Things should not have been erased from my old device! All my music and some other stuff is missing. NO MORE APPLE PRODUCTS

So I decided to come here with my boyfriend to add another line after I talked to a call center…read morerepresentative about what potential cost will be. I was met by Genesis. She was so awesome. She was super friendly and helpful along the whole way to get the additional line added. And she was also helping me make sure that my bill would stay the same and the cost wouldn't change. She really made everything smooth and quick. I thought it would take longer but it actually did not it was a 30 minute thing or less. Overall would 100% recommend to anyone to come here because they have been so helpful with any issues I've had. And Genesis made my day and my boyfriends day much better since we are now saving more money through AT&T.

I had phone service with Consumer Cellular who informed me that I needed to buy a new cell phone…read moreand told me I could buy one at Target. I paid cash for this phone and signed no contract for this phone at Target. I used this phone for many years with Consumer Cellular who only charged me for service I agreed with. I later switched to AT&T who told me i would have better coverage with AT&T. For the next few days i had no phone service. After that was fixed, my calls were getting dropped. I then saw excessive withdrawals of 437 from my account. I was then told it was for payment installments on a phone I bought years ago at Target before service with AT&T. AT&T told me I only paid taxes on the phone I had bought from Target and told me to go and get a receipt from years ago . I told someone at Target my situation with AT&T and they told me as I had signed no contract for this phone and bought it outright, there was nothing they could do about this situation. I then talked to a target employee who was a former employee of AT&T and was familiar with their history of excessive withdrawals from customers bank accounts. He informed me I needed to call the office of president escalation. As i no longer wanted to spend all day on the phone only to talk with someone who was only interested in selling me more services and then getting disconnected. I then reported these unauthorized excessive withdrawals by AT&T to the Better Business Bureau as customer service at AT&T used stalling and delaying techniques which lasted 6 hours as they told me to go to the AT&T store and when I got to the AT&T store they ​they told me to call AT&T who were of no help. I am a senior citizen who is also a 100% disabled veteran on a fixed income with a chronic debilitating lung disease. After experiencing the frustration of being on the phone with customer service for hours only to be disconnected, i then decided AT&T was unable to get this matter resolved, I then filed a complaint with the FCC.

Amazing service! This location opened less than a month ago and is a more central location. The…read moreassociates were friendly and were able to match the deal I found online and provided a better discount. Took less than 5 minutes to finalize the offer.

Temporary 4-star, I'll explain…read more I've been using cox for two years now. I started a service line at address 1, on a fantastic promotion they were running. As of October, this year, I acquired address 2. Cox has been great to me so far, so I started a SEPERATE line at address 2 (using yet another amazing promotion). Up to this point I am now moving out of address 1. I saw on the website that we can transfer service to a roommate (which I have at address 1). Called them up, took a few tries, but eventually got WHAT I THOUGHT (and made sure to check) was address 1 disconnected and switched to the roommate. Went into my cox account to learn they switched ADDRESS 2, taking me out of my newly started promotion and still having me associated to address 1. With how long this has been taking and for it to mess up this bad, I am PISSED. Drove to COX on Campbell, took a couple breaths before I walked, and laid it out for Roxy (employee I was chatting with). Super calm, cordial conversation. And that's where we are at with 4 stars. Online COX customer service needs some serious work (i will avoid using it again). In-person, COX is amazing, super kind employees at every location I have been at, and really are looking to help. My case is still in process, but up to this point COX on campbell has been a 5-star experience with how my situation is being handled. It will be a certified 5 if they can satisfy this case. Thank you Roxy, and I sooo deeply apologize that you got all this thrown at you. (#Frank, you don't go unnoticed, neither does the DJ)

Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

I have had service with Verizon over 30 years and would highly recommend them. I just went when…read morethey opened the store and taken care of immediately. My cell was getting filled with ads and they were able to control it to a normal amount. They always very patient and listen to my issues. I am not very savvy with tech items but I know they will always help me.

It's a typical Best Buy. The store is always clean, but the shelves are often cluttered, with items…read morein the wrong place. I came here recently to purchase a few home theater items as well as new camera lenses for my Nikon. I was not very impressed with the selection. However, I received great customer service here as usual. During a recent visit, I was immediately greeted upon arrival, and was asked if I needed help finding anything. The woman who helped me was fantastic, and extremely knowledgeable about the cameras and what they had in stock. When it came to finding the home theater items, she solicited the aid of a coworker, who was equally as knowledgeable and helpful. Color me impressed. Both of them were awesome, and offered to order what I wanted online, and pick it up later from them. However I did not want to buy anything without seeing it in person first. That said, I did not leave disappointed, and would still come back to this place in a heartbeat.

They source their services to call centers. If you can comprehend their language and vice versa,…read moreyou might make progress, but you won't spend less than an hour dealing with your issue in Tucson. You could have driven to at least one of the stores here in town twice, and once and back, with the other store that offers vehicle installations. Unfortunately, you can't get hold of someone on the phone at the store, at least when I've spent an hour trying to get a hold of somebody local. On the positive side, the installation was completed over three visits on Wetmore, which is a 40-minute drive one way. I should have used the Auto Installer like Audio Express, etc., nearby in case anything went wrong or needed further attention. Unfortunately, my truck failed inspection because the Best Buy technician did not properly install the reader that the admissions must use to read the readings on your vehicle . The job was halfway done when I encountered issues with the Remote Start they installed with the female port of the key fob. This port broke, preventing you from charging the Remote Start to the vehicle. Now I have to try to get that replaced under my covered warranty with Best Buy. The name of the store should be Worst Buy. Overall, the customer service was terrible. They should either go out of business or switch to an online-only model, similar to Circuit City. It's too bad they are a monopoly on TVs, surround sound systems, computers, electronics, etc. I definitely would not recommend these guys at all. It amazes me how much information these foreign countries have on us, US citizens, so these greedy CEOs can keep making their millions and paying workers in Guatemala a dollar a day or whatever it is. Truly, it's not customer service that's for sure. Oh, and good luck to you.

Every single time I have come to this location when it's time to upgrade my phone, I am given…read moreoutstanding customer service. I have since moved to another area away from the University and I can only hope that the Metro PCS stores closest to me are as knowledgeable and customer oriented as this store was. Thank you.

Rey & Tiffany hooked it up. We had to get an upgrade and it…read morewas a completely smooth process and they answered all of our questions and made it so easy. Extremely patient and helpful.

The manager was very helpful with issues I had switching over phones and internet. Much more…read morehelpful than the T Mobile shop on Grant and Tanque Verde.