The salesman who sold me a Google Pixel phone was helpful and professional. He would get a five. However, after three months, the speaker went out for no reason. I went in. T-Mobile would only handle the repair if I agreed that I might be on the hook for an additional $700 over the original $400 price. That was absurd, so I tried to take it to Google. After hours on the phone troubleshooting, the technician agreed the speaker was defective. But when I tried to send the phone in for repair, they wanted my credit card with hundreds of dollars risked. Why would I want to risk so much just to repair a clearly defective phone? I decided to handle it myself rather than allow a skrewy company drain me for more. Avoid Google phones and clarify warranty policy with T-Mobile before buying! read more

This location and team F***ing ROCK! I lost my iPhone on a hiking trip and even tho My insurance on the phone had been canceled ( we don't know how that happened and am still investing the matter) they spent like over two hours trying every possible route to make sure I was with a phone and I wouldn't have to walk out of there phone-less I love this store ! Extremely friendly fun atmosphere. They engage and make u feel welcomed from the moment you walk thru the doors. The team works well together and help each other they get thru the busiest of times with ease and quickly too I drive out of my way just to go here :) read more

Great customer service, positive staff. Walked in with a warm greeting. Very knowledgeable staff. David and Audrey were very helpful and kind. I went to another T-Mobile stores and they weren't as helpful nor genuine with their customers. David and Audrey went above and beyond with their customer service. Helped me and my son with any questions regarding their plans and the phones. Highly recommend to go to this store. read more

Bryan hooked us up with a good plan and got our new phone working. The sales people were friendly and helpful

I wish i could give No star or big thums down to this store. I also wish i never had switched to t-mobile from At&T. A true example of bait-n-switch and Cathy is surely employee of the month making that happen. She promissed but never delivered. So, I'm ping pong in between few departments. Thanks to Cathy. My ordeal is not over yet and might be going back to AT&T after all. It seems like T-mobile doesn't want loyal customer who switched company after 15 years. Will keep this thread updated. 2/4/16 They just jacked up bill from 194 to 250ish. It's getting even worst. What are they? Gas company? read more

So I came in here a year ago to open a new account with them and buy the Iphone 7 plus. Everything was going smooth until I realized they had added into my account without telling me about financing my PHONE CASE and SCREEN GLASS PROTECTOR. This is ridiculous I have a receipt showing of me paying both items in full in a different credit card on the day I opened the account. They fooled me and have been stealing from me obviously. People need to be aware of these situations because they are very friendly, but fool you at the end. I am very disappointed that I had to realized this a YEAR later. People please be careful with these phone companies!!!!! read more

This place is awesome! Right around the corner from my place and the service is amazing! Shout out to the store manager! Thank you for helping me switch over to T Mobile. I'm glad I stopped by. Will be back in there soon to get the iX. read more

I have been very pleased with my service here. They go out of their way to help out with phone problems. Even when my battery was dead they did not push me to buy a new phone but sent me to another store that could help. Always friendly and helpful. read more

Slow service, and they have some shady employees that can't SELL accessories so they have to lie and say that they'll give you $80 worth of free accessories, just to simply add the total amount to your EIP (monthly payments). Don't fall for it when they say, "we'll give you something free". Should have known better, there's no such thing as a free lunch... read more

Came in to buy a new phone and the t-monile sales rep Marc-Anthony was really helpful. He was trying to get me the best deal possible...

This t-mobile store is a corporate store. When you walk in and deal with them you can tell. Nai The Asst. Store manager was great to work with. Although the problem was not resolved it was still nice to be helped properly. I went to a couple of tmobile stores today and they were horrible in the customer service dept. Worst ever. But this one is good.So good in fact I purchased a Iphone 6s plus for my wife even though its a month wait. Thanks guys! The whole crew is awesome! read more

This is the WORST T-Mobile EVER!!! The customer service is shitty! The employees look like they hate being there and it shows BADLY!! I wouldn't give them 1 star but unfortunately I had to give at least 1 star. I would highly recommend that you not come here and just drive to another further down the road. Chances are they'll give you better service there than at this shit hole. read more

They wanted to charge $20 for a SIM card exchange (I have a T-Mobile account and got a new phone which required the micro SIM) when you can buy one online for $10 or sometimes get for free (which I did online later). "We have to stock it." Was the intelligent answer I got as to the $20 charge for the SIM. read more

**I created a Yelp account to comment on this store** Came here to get a SIM. Been loyal T-Mobile customer for 10+ years and the store supervisor and manager told me that it'll be $20 for a SIM. I explained my situation to them and asked them to look me on their system. They said even if they did there is nothing they can do. On T-Mobile's site it shows as $10. Why did the store sell it for double the price they list it as?! I refused to 'buy' a SIM since a SIM can't be used for another carrier and I was going to stay with T-Mobile anyways. I got home and called T-Mobile and explained my situation. The rep gave me two options, go to the store and buy the $20 SIM and they would credit my account $20 OR they would ship a SIM to me. I opted to have them ship the SIM to me since I did not want to support THIS T-Mobile store. Don't go to this T-Mobile store (on Crenshaw in Torrance) unless you like to deal with overpriced product and staff who won't help you. The ONE star I gave this store really should be a ZERO. Also, the overweight so-called 'security guard' was busy talking to some girl blocking the door and they both stood there looking at me asking "Can I help you?". Uh yeah, can I get in? read more

Was visiting from out of town. Got 4 phones from this store. Ported my numbers from ATT. They were very helpful and saved me $95 for all four lines. Also hooked up my ipad and help me finance two new phones. I liked the no hidden cost prices and friendly staff. Have two more lines that I will bring over. Beautiful store and friendly staff. Also had great selection of cases. read more

I highly recommend this T-Mobile location. After being sent from another T-Mobile store because they were out of the iPhone 7plus 128g, 30 minutes before closing. Brayan M. and David stayed 45 minutes overtime to help me upgrade my phone so I could get the $300 rebate deal. I will say it was my fault for putting it off for so long knowing the offer was there. However, Brayan happily began the process of backing up my 4000+ pictures and 400+ videos. He did not complain and was very helpful with other products while we waited for the transfer. He didn't try to make a bigger sale with other products but recommended those that worked for us and even advised those products that wouldn't work for us. Although this store is a bit out of my way, I will be returning to give more business when my husbands phone is ready for an upgrade. read more

I upgraded my phone to a 10r and expected ALL of my contacts, photos etc. to be transferred to my new phone. Well it did not happen. I lost all my contact, photos, text messages etc. Shawn Brown and Omar Z seemed as if they did not care of the situation!!!!! They said "you need to go to the Apple Store to regain everything" As all of us know our phone is our contact to everything. These two "employees" of T-Mobile were RUDE and brushed me off. I have been a T-Mobile customer for over 15 years and I never expected to be treated like this. As of today I am without contacts, photos etc. due to the useless employees at T-Mobile!!!!!! My 3 year old grandson would have done the job!!!!!!!!!!! read more

I came in to upgrade my service and let with a tons of stuff jazmine is the best employee there.

Even though I'm still a T-Mobile customer this location is not a customer service star. Specifically representative David Moon. Be sure that whatever he tells you he's giving you is in writing with his signature on it. To me he said I will get a free phone for being a loyal customer for over 10 years with T-Mobile. Three weeks later I'm being called a liar by him. Thanks for 611 customer service from T-Mobile Casey she got me all squared out. As far as this location is concerned they just lost a good customer and anybody else who wants to listen to advice be aware you've been warned. read more

Leon and the manager (Matt I think) were super helpful. We had to wait a bit because there were a ton of people in there but once it was our turn everything went pretty smoothly. First time in a while that I actually received real customer service. I will definitely go back to this store! read more

This review is for Bryan Aguayo He has excellent customer service skills. He listened and helped us get what we needed not what was going to get him more sales. He even gave us a call making sure we were using the smart switch app. He kindly offered to help us or to go see him if we had any questions. Who does that now adays ? Only extraordinary people. We had a difficult situation and he helped us fix it!! He even came 30 minutes early before his shift started, since our issue couldn't be fix that day due to company policy. He could have told me to call customer service but he didn't. Because of that I am going back and referring my friends. He sure is an asset to this store and company. He deserves a promotion. Thank you Bryan for everything you have done for my family. read more

This place is the best. I still go completely out of my way to drive to pay my bill, figure my phones out, etc. my roommate and I even got to pop out and run errands while Eddie, David and Nellie took care of all of our phones. The best. read more

Why do I have to wait 30 mins to just pay a bill. Time for Tmobile to invest in a kiosk.

I have always seen the security guard so it kind of made me feel safer but it really depends which security guard is there because all of them operate differently so to speak. Overall I have to say I have actually had a decent experience whenever I have had to get help on my phone, pay a bill, or just get advice on my account. The staff at the counters, all that I've encountered, have always been very helpful and really go out of their way to assist the customers. Sometimes it is a little bit of a wait but then it is because they are really trying to attend to their customers needs. When it is your turn up in line they are totally focused on your needs, they ask questions to better satisfy you with T-Mobile, and also just try to keep you happy. I am pretty happy with experience I have had. I've gone to other locations but really this is the best I've had to experience, so kudos to this location and to their manager because it is difficult to find customer service nowadays, but this location actually tries hard to attain customer satisfaction as far as I can see. read more

We just switched from Verizon to T mobile with excellent help from David M. who very knowledgeable, honest and helpful that try to get you all best promo T Mobile offer, not kind of tricky sale rep that we wanna stay away. Definitely recommend David to who want to switch to T Mobile. Very happy with the both service from David and unlimited data from T Mobile. read more

This place has really bad customer service. We were there trying to cancel a phone line and it was obvious that no one wanted to help. Right when we entered we were greeted by someone with attitude. You can tell that most of the employees are only there for a paycheck and did not to work. Try to avoid this location unless you don't mind doing a lot of waiting and being disrespected. read more

I alway come to this store , because all the representatives are very helpful. Nicole put my screen protector on my Samsung Note 8 and she did a amazing job no bubbles no lint ....totally perfect. I purchase all my accessories from this store they have good quality items. I have not had a negative experience at this location. read more

Just recently learned i was paying $300+ for our phone plans(4 phones) that nearly choked me when I first heard. So this ate me up so much inside that I decided to research other phone carriers and what they charged. After some studying and talk with family and friends, led me to really take a look at T-Mobile. So my wife and I walked in here to have a discussion, to have them really explain all the x's and o's. Upon arriving we met with an associate (Jasmin) who took her time and explained in detail of what plan we would need, the costs of various plans, and the process of switching over(early termination fees). After maybe an hour of Jasmin patiently explaining to us, my wife and I felt that we should switch over to T-mobile where we would be saving more $$ and with new phones. You know which ones we want!!!!! The new new iPhones!!!! Problem was we knew there was a wait or you had to order the new iPhones, but wait a min, Jasmin did some magic and lo and behold (tadow) had the phones and in GOLD!!!! My family couldn't be so happy at the moment. So now I have a new plan thats saving me $$$ and flossing with my Gold iPhone!!!! Thank you Jasmin!!!! read more

I had stopped by this location since it was close to home to have them help me figure a problem that I had with my BlackBerry. The sales associate did not have much training on the new BlackBerry that he did not know how to erase everything and restore to its original settings. I was still having issues with my phone after I left the store and I ended up going to the Galleria where I had originally ordered the phone in the store and gave me a replacement BlackBerry. read more

Porsha the manager at this store is Inmature, Rude and Unprofessional. I will NEVER go to this store ever again even if it is down the street from my house. Spent over $300 in this store and within 24 hours had problems with my new phone. Porsha would not listen to me explain the problems, had an attitude and was unhelpful!! She is Useless! I had to call the corporate office in New Mexico to get help. I wasted over 4 hours of my time trying to get the problem fixed over the phone because this Porsha girl was so difficult!! How does she have a job?? read more

After the issues with the PCH store we decided since our contract ended, to try getting the Galaxy II again from this location. The price was more up front and everything looked great. My partner took the bus and waited for me to arrive from work, but he had us on the list. When they finally got to us, we were informed they only had one. Partially our fault, my partner should have asked up front when he was waiting if they had two in stock. What got me was the lack of knowledge of the staff here? We asked when will you get some more in? They said they did not know. Having been in retail I know there is a stock day so I asked when stock day is and they said they did not know. How do you work retail and not know stock day. This pushed us to Verizon where they had the Galeaxy III for less and we got more, cover and screen protectors, ear piece, and car charger. This would have been Alacarte with T-Mobile. read more

I just created this account to post a review about this store. I've been a customer for years now and always use to get good service from one of the female reps . Cant remember her name , went in to the store today to make a payment on a line I use to have with T-Mobile and the store was empty just the reps where there. Was asked how can help you by a female rep I told her I wanted to make payment but didn't remember the phone number since I only was able to use it for a week. Told her if she could pull my information with my name or address. She then said without the phone number I can't help you. I explain to her that I only used it for a week and that was over a month ago and wanted to pay my bill. She kept saying to me with an attitude that she can't do nothing without a phone number. That's when another rep (male) came and stood next to her and was starring at us not in bad way. Another rep was behind her and didn't say anything just started at us. That made my husband so mad that she refused to help us without the phone number and the way the other reps just stared. It made me feel so mad and embarrassed that I was just being stared at. The way that rep talked to us and kept repeating the same thing as if I was stupid. I left and was able to pay my bill by calling customer service. I just don't understand if a customer is going to the store to pay their bill why aren't reps making it easier for them to pay instead of making them feel bad. I am sooo glad I no longer have T-Mobile! !!! DONT GO TO THIS STORE IN CRENSHAW BLVD IN TORRANCE HORRIBLE CUSTOMER SERVICE AND EXPERIENCE!!!! I will never go back ever again! ! I would rate this as ZERO STARS unfortunately you must at least enter one to be able to post my comment. read more