After being a loyal Verizon customer for almost 27 years, I can honestly say the customer service…read morehas become absolutely horrible. Every interaction feels like a stressful nightmare because nothing is ever handled correctly the first time. I recently discovered I had been paying for FOUR inactive lines with no devices attached for nearly three years. Then when I called to disconnect those lines, Verizon somehow disconnected MY actual phone number instead while still trying to keep hotspot charges on my account. The constant hidden fees, billing mistakes, activation charges, and "upgrade fees" on supposedly "free" phones are beyond ridiculous. Why is a customer of nearly three decades still being charged activation and upgrade fees? Meanwhile, my daughter switched to T-Mobile, paid zero activation fees, zero upgrade fees, kept her phone, and her bill was exactly what she was promised. Imagine that... honesty and competent customer service. Verizon clearly no longer values loyalty, because long-term customers are treated like walking wallets instead of valued customers. Sincerely, A 27-Year Customer Who Expected Better

Horrible Customer Service after 20 years of being with Verizon I'm looking for another service an…read moreagent blatantly lied to me management doesn't care so stay away from Verizon at all cost they are not what they used to be horrible Company AT&T T-Mobile seem to have better customer service and hopefully they don't lie like Verizon did

Salesman lied to me about costs and changes to plan and manager treated me awful and talked to me…read morelike a child while trying to sell me all this extra stuff that I didn't need and used derogatory language 0/10 would not recommend.

Would NOT RECOMMEND Verizon. After having the iPhone 16 for 7 weeks it just stopped working- no…read morecause, just dead. When I took it to the Verizonn store I was told they would temporarily send me a new phone to use, but I had to pay $30 to personally mail the phone back to be fixed and then the store put an $800 hold on my credit card in case I don't return the "loaner" phone. IF the phone can be fixed, I must return the loaner phone. Ooooh so horrible customer treatment. I wouldn't use them again

Our family purchased 5 phones under one Verizon account at this location (15324 N Dale Mabry Hwy),…read moreand the experience has been extremely disappointing. The staff were helpful ONLY during the sale, but once the purchase was complete, that support vanished. I returned to drop off a trade-in phone worth $415 and was told they couldn't find my account information. No effort was made to help -- I was simply turned away. Previously, a system error occurred during account setup, and when I returned to resolve it, the staff were rude and dismissive. One employee even told me to "step aside" because they couldn't assist further. To make matters worse, I was first told that trade-ins could only be accepted at the original store, but when I followed those instructions with the proper receipt, they still refused. On my next visit, they told me to go to a different store -- which turned out to be false, as other locations don't accept trade-ins from the other store's purchases. This location consistently gave conflicting information and showed zero willingness to help. It may be the closest Verizon store to me, but I will be going elsewhere from now on. Highly disappointing!!!

The absolute worst We had spectrum, sometimes garbage -…read morehorrible post storm recovery but at least you could watch Bally Sport We had frontier, worked well solid, sometimes slow and def req a booster. But Verizon service is terrible (you should see the lazy tangle of lines they left on my house). But worst, the Eero thing is terrible- had 3 days with no internet, no storm wind or anything. Called, chatted and sorry it is what it is. Now it just flickers on and off which is troubling for work at home days or when watching your favorite team. Zero stars for my Verizon experience in central Tampa.

I love Verizon & especially this location. I've been with a lot of other wireless carriers and…read morenever had the same coverage...I believe that you get what you pay for and I'm never without service even in "dead zones" for many of my friends. This location is usually fully staffed with a knowledgeable workforce that is ready to assist as soon as you walk in the door. Even if all of their associates are busy, someone will at least greet you and let you know that it won't be long. My last visit was excellent. We walked in wanting to inquire about their BOGO iPhone special. We were greeted right away, given the details, and bought what we came for - no one forced any ridiculous upsells on us, or made us sign up for a new plan. Simple. Even as I was distracted with all the accessories and goodies around me to purchase (I'm a shopaholic) I didn't throw my representative for a loop. I would ask a question about something, she would answer, and the transaction just kept rolling. I appreciate that she put the new screen protector on for us, she made it look so easy. I also appreciate how every time I've visited this location I left feeling like a valued customer. Yes, I wish their prices weren't so ridiculously high but you couldn't convince me to switch carriers!

Not gonna lie i kinda liked it at first but i literally had to go back to store 3 times because of…read moretheir simple mistake and its out my way each time when initially they should've let me know then, going to try to go back and if they redeem themselves i can leave a better review lol

I received a new i phone prior to Christmas and was dreading going to a Verizon store to get it…read morehooked up just because I figured it would be a zoo during that time of year. I went in around lunchtime on a Saturday and I was in and out of there in under two minutes. Little did I know that all I needed to do was to switch the sim card from my old phone to the new one. I'm not the most tech-savvy person around so I didn't think it was going to be this easy, but it was. The employee that assisted me was extremely friendly and took care of everything for me very easily. They didn't charge me anything and sent me on my way with my new phone ready to go. Next time I ever need to go to a Verizon store for anything, this location will be my first option.

My husband and I stopped in today for help. We have always had great service there. The girl today…read morecould not have been more unfriendly. She fixed our problem but it was obvious it was the last thing she wanted to do. We will never go back there again. We have been with Verizon for 20 - 30 years.

Walked into this Verizon store this afternoon there was one young woman working. I stood there for…read moreseveral minutes before she even acknowledged I was there Then she said how can I help you I explained my dilemma her reply was "Have a seat, I don't like anyone looking at me.... I left .... How rude was she

Horrific experience. Bought my phones and my iPhone never worked. Flash to almost two weeks ahead,…read morephone still drops calls. Was told I could only go to THIS store to resolve. Employees apparently can't handle any frustration from their customers and they will make it out like you are the issue. Biggest mistake I've made in awhile switching to Verizon out of this non-corporate location.

Very happy with the service we received from Chris K. Came into switching my line to my SO's…read moreaccount from another competitor to Verizon. He was very knowledgeable about everything. He added me to a new account with a new phone & also told my SO about his deal he had being a loyal customer. Verizon was able to buy back his old phone and upgrade him as well. While the process was tedious, Chris K was extremely polite and courteous from start to finish. He stayed 3 1/2 hrs after close to get everything squared away for us! He's new to the cellphone sales but was so friendly and calm as he went through the process with us. Thank you Chris + team for taking the time and making the whole process bearable. Chris, we hope you make it far in this industry! If you go to this store, go to Chris K.

Buyer Beware!!!!! I…read morerecently purchased a new phone with this Cellular Sales location. When I got my bill, I noticed I was charged two $35 activation fees. One at Cellular Sales and one at Verizon. When I called Verizon, they said I only should have been charged the $35 with Verizon. Verizon was great and immediately credited my account back the $35. Recently, my phone started intermittently flashing. I took my phone to this location to replace since I was still in my 30 day warranty period. I was told by the associate who sold me the phone that Cellular Sales couldn't replace my phone. I would have to call Verizon to order a new phone or go to a store called uBreakIFix. The associate at Cellular Sales thought it was a screen problem and said uBreakIfix can fix my screen for free. I drove over to uBreakIFix only to be told by the associate they don't fix screen issues with new phones......... After getting home, VERY frustrated wasting half of my Saturday and still not having a fixed phone or new phone, I noticed that 90 percent of my photos were missing from my gallery. Not sure if it Cellular Sales or uBreakIFix that somehow deleted my photos but all my photos were there earlier in the day. Luckily, I backup but I've had to spend most of my Sunday today, downloading and transferring back to my gallery.......... Lesson learned. Moving forward I'll only go to corporate Verizon locations......

My family and I stopped in here to upgrade our phones, switch service, and add some lines. We…read morestopped in and did all of this on a Tuesday, and everything went smoothly except something with my phone didn't transfer correctly because I lost my iMessage and FaceTime on my phone. After about 4 days of visiting Verizon and calling apple support without any resolution, we stopped into this Verizon one last time hoping to get it resolved. Alberto helped us out, and was able to fix the issue within about 30 mins by deleting my sim and then putting it back on my phone. Super grateful for him taking the time to really figure out what the issue was and not brushing it off as something they couldn't fix.

Please do something about the poor signal strength and service in the montreaux neighborhood in…read moreOdessa FL

I will never patronize again. This is a franchise store, not a Verizon store, and I did not know…read morethat. If you aren't buying a phone or giving them money, they won't give you the time of day. They do not service accounts or solve problems, they just give you the run around. Tell me that straight out, don't just make me go in circles. I needed help with my Verizon account and switching phones, so I was told to go online and do it myself or have a large "service" fee imposed. I have since switched carriers to never go back. Sales is about being a customer resource, not only getting a commission off of the customer. If you aren't willing to help people out, you should seriously reconsider a job in customer service.

Our sales person was Devon B and he sold me a new phone and promised us a discount if we left my…read moreolder iPhone, the discount would come by him submitting the paperwork to Verizon which he never did and I never got my discount. I left a message and still no return call. They kept my phone and I received no discount at all. The office space is filthy, no one cleans it and the bathroom was beyond useable. The owner should be ashamed because you are ultimately responsible and you obviously don't care about customer satisfaction or care.

A couple years ago I got Frontier Fiber and was ever so happy with it. Then, recently, they…read morenotified me they've been bought by Verizon. I know Verizon well, it's one of the worst companies you could ever want to deal with, so I cancelled my service. When I returned their equipment, the girl said to be sure to keep my receipt because they'll try to claim they didn't get it. I got a bill anyway. They call it a restocking fee. So they charge you if you keep the equipment and they charge you if you return the equipment. And the bill makes it very clear that if you don't pay, they will turn the account over to a collection agency to ding your credit. How is that legal? It's legal because Verizon is a corrupt corporation that spends big to pay off politicians to leave them alone while they screw the public. Never, never, ever do business with Verizon.

All they did was point to their waiting room furniture. Not a word. Finally, after about 20…read moreminutes without a word, we walked out. We returned at 8pm to be told almost belligerently that they were closing. Their response was that their office closes at 8pm. I said, "But your online listing says you're open until 9pm." They said, "No, that must be the other office on N. Dale Mabry." We will never consider this office again--even though it's the closest to our home.