It was my very first time stopping by at this Sunnyvale location to grab freebies on T-Mobile Tuesdays giveaway day. T-Mobile stores gifts are always 5/5 good/useful too. The SuperBowl football dish/tray turned out to be a favorite. I'm definitely going to make use of it this weekend. It was easy to pick up/no hassles or long lines today. Looks great and fun to use for Superbowl weekend! In general, this Safeway plaza can get very tight and packed with cars throughout the week. 3/5 rating for plaza design. Exit/entrance area in the parking lot is narrow on Maria Lane side. Yes, it's a very busy lot here. This T-Mobile location only had two staffs inside this morning and there were a few customers already in line for service, but nobody was lining up for the free T-Mobile Tuesdays gift. Interesting. Store was actually more spacious inside than expected. Clean and organized though. Staff handed me the free gift right away while assisting customers. Overall, it's good to have a T-Mobile store here. I hope the plaza remodels someday because parking spaces aren't great around here. Getting in and out can be stressful at times since lot is shared with other businesses and Safeway grocery store. read more

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Zero stars if I can! Came in at 510pm store closes at 6pm I got attended to at 5:25pm 2 other families walked in and I wanted to buy a phone. A boy and another employee walked over to families that walked in and I was third party to be registered and I was sitting down and I was acknowledged when I walked in. By the time he got to me he said I am not sure if we will get to you and walked over to his manager and walked back to tell me there is no guarantee you will be helped today. I asked him even though I was patiently sitting and waiting for help already he yes yup! Poor customer service! Will never come here again. Avoid at all costs and save your time! read more

I would not recommend this location based on my experience. I went in to ask questions and purchase AirTags. Signing in was completely understandable, but what happened afterward was extremely disappointing. The T-Mobile sales representative told me there would be a 10-15 minute wait because additional sales representatives were coming in. I waited based on that information, but no additional representatives ever arrived. I was simply left waiting after being given an explanation that turned out not to be true. I understand that businesses can get busy and that customers may have to wait. What I don't appreciate is being given misleading information instead of being told the actual situation. And just to make sure my review was fair and accurate, I actually timed how long I waited. This wasn't based on an estimate or assumption--I kept track of the time myself. I also noticed there were 2 representatives working, with 4 people ahead of me and 3 people behind me. Given the number of customers and staff present, I found it especially frustrating to be told that additional representatives were coming when that never happened. Poor communication and a lack of transparency can easily turn a simple purchase into a frustrating experience. I would think twice before returning to this location. read more

T-Mobile - Timer proof that I actually waited. - Mobile Phones Near Me - Sunnyvale, California

It's a T-Mobile store, nothing more and nothing less, lol. Not really much to expect here, the customer service was decent, nothing really stood out for me. read more

Upgraded my phone on mother's day weekend. I knew I qualified for the free iPhone 17 pro promo that was going on, so I knew what to expect. Some arab/middle eastern lady helped me get settled. She brought out accessories and started telling me how screen protectors had free lifetime replacements and cases had lifetime warranties along with everything being 30% off. I decided to get a case and screen protector but NOTHING was ever mentioned about phone insurance. I walked out happy with my phone but realized it was too easy of a transaction. I checked my account and saw that she added a $19/month insurance on the phone and the accessories were NOT 30% off, and there is no unlimited lifetime replacements unless you sign up for said insurance. Thankfully I registered the screen protector with the manufacturer and they offer their own replacement policy. BE CAREFUL WITH THESE SCAMMERS AND CHECK YOUR BILL TO MAKE SURE THEY DIDN'T ADD ADDITIONAL CHARGES!!! read more

The fat reception after ask me any issue ask me wait. But many follow my line of waiting served, he doesn't care about me. Wait for more than half hour. It's yesterday Thursday 6.pm. I just change from t mobile to other company. I want find out why phone call no message back function and ask how much I have to pay if I want a new line of service. This guy doesn't want to help and make my message center upside down. Now cannot resume normal. read more

Shoutout to the team working this past Tuesday (12/2), always very welcoming and hospitable despite how busy they can get. Thank you!

This review is for T-Mobile for business including internet service. Very nice people, but very disorganized. I've spent hours on the phone with them trying to get their internet service to work. It's just not there yet. The service will work great for days and then stop. This happened so many times, I had to call it quits. Their billing for business is horrible. When I decided to move to another service, I got a final bill which I paid and then another final bill months later. Also, international calling is included, then it's not included. I travel internationally and call internationally and, again, I have to know where I stand. I got a bill for several international calls to Paris at 3.00/minute!!!!! That's chicken shit in this day and age. I ended up with US Mobile which I believe is the future. They sell service that works on all US carriers and you can dynamically select which one you want to use based on where you are with respect to cell towers. International travel is even better than the old Google FI. read more

The other afternoon I was rather anxious to have my phone replaced due to a crack on my iPhone 11 On entering the store with my husband we were politely and professionally greeted As we sat down to show our problem to Eli he immediately looked at my phone As he went to look at the screen he peeled back my screen protector and what a wonderful surprise !! My iPhone was not cracked at all ! Eli was so courteous and helpful and kind He cleaned up my iPhone case and continued to replace another screen cover Phew ! I was so happy and relieved Thank you so much Eli !! You Rock !! read more

T-Mobile - My husband holding the cracked screen protector - Mobile Phones Near Me - Sunnyvale, California

When I go here for T-Mobile Tuesdays the staff are always kind and helpful. I went there today for the T-Mobile Tuesday gloves and Alex went out of his way to try to help out when I needed help with something as well. Alex has provided superb customer assistance that went above and beyond for a store associate. Thank you Alex! read more

I'm afraid I must warn people against doing business with T-Mobile. More than 4 months ago I took them up an offer to provide internet service to my home in Sunnyvale. But the service was spotty and I returned my gateway device to the local T-Mobile store well within the free trial period. However, I was billed a total of $60 for service I neither received nor contracted for. T-Mobile promised to refund the entire amount on 4 occasions. Ten phone calls and 4 months later, they never did. Let the buyer beware read more

Not only is the prices for service outrageous, but my autopay setup keeps failing,leaving me having to pay my bill after receiving a text stating I'm delinquent. I'm going to pay my phone off and find a service that can take care of buisness properly read more

Guys, I've been with many carriers and the best is T-mobile when it comes to actually resolving your concerns. The "Go To" person is SHAWN A. He is just awesome. He's moved from a different store to this one in Sunnyvale. Shawn helped me migrate a grand total of 16 phone, tablet and mobile lines to a different plan (5G Next), while preserving a couple of free lines. He's super responsive, knows how their system works internally very well. Without him, it would have taken me ages to get through 611 or even any other person in the store. If you have a complex or simple issue, Shawn is your guy. Go to him, ask for him! I trust him a 100% to resolve my needs and hope you can too! read more

I had extra T mobile home internet device. I talked to customer service and T mobile store here , possible to return back that extra device in your store. This T mobile store said Yes. But once I was in store the guy said , we can't return back here. So why did say to come and drop, device here. read more

This location in CA has some of the most unhelpful staff (visited here on 3-4 times) Customer service 3/5 Helpful 1/5 Experience on changing to a new phone plan when I was with T-Mobile on a different plan. I was trying to activate my own account. OVERALL EXPERIENCE: incompetent and unhelpful employees! Better waste your time getting things resolved over the phone hotline than coming in store! I was nearby so came in for a quick question asking a lady staff about what steps to create a new plan while I'm already with T-Mobile. I stressed that I was not the account holder with the current plan I'm in so what steps and information I needed. She totally ignored that fact that I repeated 2-4 times that Im NOT the account holder. It was close to their closing time plus the things she said to me sounded too simple, I knew it wasn't the right answer. I tried again the next day. This time a guy told me to contact the account holder to release my number. I did it to the hotline. Oh I was so wrong coming to the store and hoping it'd be faster to do over the phone. Staying on the hotline for an hour (and still in the store), I asked the phone rep can I activate a new plan over the phone or with in store rep (cuz duh Im already here). Phone re confirmed yes so I walked to the guy in store and he said no. Then I had speaker on asking the phone rep again and they said yes you can do it in store. The incompetent guy at the store kept shaking his head saying no no no. What a waste of my time here at the store! After I got resolved everything over the phone. This was not done yet! Now I'm the account holder of my new plan, my partner had to come in to transfer his number. He encountered a new staff who lowkey "scam" my partner. The staff advertised opening e third line would save money (open 3rd line for $15 to save $15 on total account bill lol). My partner paid for the activation fee cuz he wasn't with T-Mobile. This employee gave him some "gifts", my partner was excited about "free gifts" until I showed him the online receipt. The store didn't give him a receipt but I had it online where it showed "free gifts" were billable items. What a joke! On the very last visit to the store we asked for their "free gifts" refunded! read more

We came in and was greeted promptly, which was great. During the check in process the rep was unfortunately not well versed with t mobile packaged which made a simple situation quite complicated. We needed a protector to be replaced. Other stores where familiar with the policy and we've never had any issues. This time someone tells us we've had to have purchased the protector. When in fact the first one was included so are the subsequent ones. We asked him to look up the package/records as it would be self explanatory. His attitude was controlling and not helpful so we walked out as this really should have been a simple transaction and a 5 minute job. read more

A absolutely cannot believe how disrespectful this yung girl that works here ! Cooperate really really needs to have a talk with her and let her know not to treat costumers this way ! She has no respect for loyal customers! Zero costumer service! I clearly have a claim and I contacted T mobile yesterday by 611 and they told me they will refund me just go to any store and give an employee the phone. So I go inside tell her my situation and she says I can't help you really disrespectful and tells me she has the rite to refuse any business and I tell her I deserve to be helped let me call them 611 I'm speaking with costumer service and they tell me to give her the phone which I do ! And she hangs up my iPhone on them telling me she's not going to help me and I need to leave then she starts calling the cops I can't believe how unprofessional she is honestly just wow no consideration for other people and costumers !!!!!!! I'm still unable to get my issue resolved due to her unprofessionalism !!!! I pray and sincerely ask that cooperate has a long talk with her ! She has absolutely no respect for costumers and honestly needs to learn some respect!!!! Someone pleas teach this yung spoiled girl some costumers service and some respect! Cooperate pleas !!!! She refuses to even tell me her name!! read more

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T-Mobile staff has always been friendly at many locations... But this week, @Jaya and @Delfino were so kind and helpful, I wanted to give a shout out and thank you. I am a current customer with a waterlogged phone. I had been to BestBuy geek squad, 2 Apple stores-w/ 1 genius bar apt... to get help. I needed help with not just about "THE" phone (which I will need to replace), but to get "A" phone working asap so I could use it for verification for work. :( Delfino seemed to know more than the Apple geeks and he and Jaya were willing to speak to me as a real person with a real problem and help me-above and beyond. Thanks so much guys... I really appreciate it. Fan for life. :) read more

It was on a Tuesday, and like Christmas Day, I'm always surprised to see what my T-Mobile Tuesday app will send me a notification about this week's goodies. I've no problems with T-Mobile in general, especially on the mobile/cellular side of things. This review is more about the lack of customer service, that my 20+ years of being a T-Mobile customer found very discouraged. This week, the Tuesday App showed that it was a headlamp that one can wear around the head like a miner. I've always wanted one of these, and I took the troubles driving to this store. When I asked one of the so-called T-Mobile experts whether I can get one. He said no, which is understandable; I figured wearable these headlamps are extremely popular. I was expecting something along the line of, "we're out of stock, but you can check back later in the week!" T-Mobile Tuesday app gives us about 7-10 days to get the weekly freebies. He didn't EVEN try! read more

So I've been a customer of T-Mobile for five years, and it has been a satisfactory experience with the telephone service, my hotspot internet portal device, and my cell phone device. I keep my account open because the customer service I've been having here in this location is above and beyond. Today, Kyle, one of the managers, helped me open an internet device account for my business. He was clear, knowledgeable, and professional regarding customer service. He got me the device, the discount, and a clear description of my contracted service with T-Mobile. If you ever go to this location, ask for Kyle. You won't regret it. read more

Tyler helped me out when I came in today in a panic because my business phone stopped functioning properly. Apparently my SIM card was the issue and Tyler fixed the problem right away and even helped me with changing some account info. So appreciate T-Mobile and these awesome employees who always help us out. Thank you!! read more

T-Mobile - My awesome new LG phone - Mobile Phones Near Me - Sunnyvale, California

After spending days and hours with T-Mobile multiple tech support representatives of different levels on a phone without success, I went to this store. Ernesto figured out what was wrong with my phone right away! I cannot express my gratitude enough. read more

Waiting in line and not being welcomed is unprofessional. People were waiting inside the store... no one said hello... We left. Unhappy... read more

Just want to say thanks to Ernesto L. Martinez and Jessica for helping me with my new phone. They were very patient, professional and knowledgeable. I hope they get the flowers they deserve. read more

Came in very last minute an hour before closing we were told to wait as there were other customers waiting. Our turn finally comes and we get the pleasure to meet Izzy he is super awesome. Very professional very friendly and is very knowledgeable. Izzy answered all our questions and assisted us with our requests. Never made us feel dumb or annoying. Thank you Izzy for your friendly service! read more

the staff who are working in this t mobile are rude and not helpful at all they don't how behave and give great customer service to the customers overall the experience is very bad read more

My review is for customer service Every time i come to this location, the customer service is always great. Everyone is always so inviting and when you walk in someone is always there to greet you. We had John help us with getting a new phone and literally talked with him for a while. He helped us pay a bill, pay off a lease on a phone, order a new phone and get a new phone. So he did a lot for us. Knowing he had only been there for 3 months seemed as if he were there for a LONG time. He was very patient with us and conversed with us to pass the time. Everyone as this location is fun to talk to and never makes us feel as if we were just customers. Big ups for the crew here. They're awesome! read more

I came in to fix unlock my old phone and Matthew helped me with the process!! He was very patient and walked me thru everything!! He did an excellent job!! Thanks read more

Many thanks to Samir!! He is the best ever mobile phone specialist we ever seen in Silicon Valley. He is very smart, talented and patient. I had a very complicated situation that transferring from Verizon to T-Mobile but the number was still with At&t. Samir spent many hours with me and helped me to contact other companies' agent, resolved the problem and kept my old phone number at the last moment. This is a very headache project that not anyone who has the ability to handle with. He is the PRO!! I really appreciate his efforts and service. I am so grateful and glad to become a member of T-Mobile, that reaching all my requirements for international phone service while traveling. Again, Samir is very highly recommended, please ask help from him at the store, he won't let you down I believe. read more

Quick and easy review. Came to pick up some Galaxy buds from John and was helped by another employee becuause John was with another customer. Very friendly and they speak up conversations so waiting for paperwork isn't quiet and awkward. Def recommended this T-Mobile read more

Mathew was very helpful and friendly when I came to upgrade my phone. It was one of my fastest visits as well, and it's so close to home. Of course I will come again! Great service overall read more

After going to another T-Mobile store 3-4 times to switch my subscription from another carrier, I went to the Sunnyvale store today. What a difference! I was greeted promptly, discussed the plan, got it set up in less than an hour. Both young men helping me were professional, polite and very knowledgeable. Special thanks to you both who helped me today. read more

Super chill environment and a great place to do business. Nicholas C. was a great help and I highly recommend this place

I admit that I am technically challenged. Luckily Nicholas was patient and helpful in setting up my new phone and smartwatch today. Thankful for the great customer service! read more

Excellent customer service! I walked in and was immediately greeted by one of the gentlemen working there. Even though they were super busy they still acknowledged my existence. I wanted to jump from the S7 edge to the S9+. Rod was extremely helpful from start to finish. He was very patient with me and answered all my questions. He helped me transfer all my information over to my new phone. He also suggested a case and screen protector so if I drop my phone (which I do often) it won't break. I broke my last two phones so I thought it might be a good idea. Kind of pricey but worth it if it works. Rod also put the screen proctor on for me since I can't manage to do it without bubbles. After leaving the store I was having trouble connecting my new phone to my cars Bluetooth. I sat outside in my car trying to figure out how the hell to connect my phone and after about 10 minutes I gave up and went back inside. I asked Rod if he wouldn't mind helping me and he came out to my car and helped me get it connected. Luckily Tyler used to drive the same car so he was able to help us get everything in sync. These two guys went above and beyond for me and I couldn't thank you both enough! Thank you for helping this old lady figure out this technology! You made it a pretty painless experience. read more

I had to google the address because I was not sure but it is this one we went to today. We went to switch back from metro to tmobile because our hotspot was super slow with Metro so we switched back. We had help by Nicolas I think it was his name idk we didn't get a business card but he was patient with us we changed our minds twice because we was not sure. I was happy with the customer service. We were there for about an hour and we had our 2 girls so I was happy the girls were behaving well. Of course with so many phones. I liked that they weren't rude to them because they were looking at all the things they had of course they are children. But as far as the staff I'm happy with the service. Afterwards I had trouble logging in and called customer service an amazing rep by the name of Makia 23074 helped me out and I really enjoyed her help. She was so down to earth and answered all of my questions in addition she went through the whole plan once more to make sure I understood what I was getting signed up for. We use hot spot a lot so the magenta plus was a nice packet for us. Thank you and I really hope she gets to see this review or someone let her know. Her attitude makes a big difference and makes the world a better place. I enjoy getting help by people who enjoy their job which makes customer service even more excellent. Thanks tmobile and please hire more people with positive attitude. read more

I called this location and asked for phone inventory The guy on the phone confirmed that they do have that political phone that I want in stock ( iPhone XS Max Silver) He asked for the size and I said no matter I just want silver color and I ask him again and again. He confirmed it all times he said they don't have 64g and I said I don't care about the size. I just want silver I drove 45 minuets to that store Guess what They didn't have it Just waist my time and waist my gas I asked the guy since I drove all the way here. Can you at least call some other store to see any other store carry that He replied " I'm only calling 1 store and this is your only option " They didn't even offer to take my number and call me when they have it in stock They didn't even call other stores They didn't even bother to order online I will never go back to that store read more

I went there a few days ago. The staff member was really nice and friendly. She made sure the SIM card worked and explained all the plans clearly. It didn't take us very long to settle our stuff. The holdback was they offer a limited variety of products and to me the only selling point is Netflix. read more

Annoying, ignorant salespeople. Will not leave you alone so you can actually look at the phones. And when you're ready to talk plans, they will not stop going through their script -- doesn't matter if you already know what you want, you're in a hurry -- most incompetent salespeople I've encountered this millenium. They even try to shame you into buying more expensive products/services: "Gee, if you're in the high-tech business, why are you still using such an old phone?" The T-Mobile web site said the cheapest plan was $50 a month, but the in-store rep said it was $59 per month. I replied that the web site said $50 a month, and was told "well, yeah, sometimes the prices are better if you go through the web site". I'm like "then why did I come to the store???" I go home, check the web site, and it's $59 total -- $50 plus $9 in fees/taxes. Called T-Mobile and they confirmed that the prices are the same between the web site and the stores. The depth of in-store ignorance is astounding. read more

Best tmobile location in the south bay. Camille, Derick and Byoung helped me with my problem and provided excellent customer service. They were friendly and went above and beyond their duty to ensure my father would receive his new phone asap. The phone is now on the way with expedited shipping and I am glad I went to this location. I will be returning in the future and hope you do as well. read more