I came for an upgrade and Randy did a fantastic job in helping me out. He did a very good job.read more

Surly representative. Just waited 15 minutes and asked how I could reduce my bill. With tax it was…read more$109. There are special pricing all around the Verizon store but I didn't qualify??? The customer service is poor and Verizon the company is not what it used to be. Will no longer be a customer

Just switched from Verizon Wireless after researching the pros and cons of Cricket Wireless pre…read morepaid plan VS Verizon Wireless pre paid plan. I was really hoping to find a service that offered an unlimited data plan. After debating between Metro Pcs which I had before I read they are tethered on the TMobile network and I am not impressed with the coverage of Tmobile. I looked up the network Cricket runs on and saw they run on AT&T network towers, so thats pretty reassuring. I went in and was able to switch my Verizon Iphone6 to cricket in under a half hour. Manny I believe his name was is a really personable nice guy who helped me and answered any questions I had. I went from paying upwards of 180 a month in plan/data to 65 a month with unlimited data. I am really impressed with Cricket Wireless and happy with how quick it actually took.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Springfield store today.

There are not enough Great things that I can say about Geek Bro Repair. They were recommended by a…read moreco-worker and I'm so happy I went with Larry (the owner). I have a Galaxy S22 Ultra that I destroyed the screen falling in my driveway on ice (bruised ego). I had called around other places first, and the quotes were matter-of-fact and no detail. I didn't feel confident with them. I called Larry and he explained everything. Why my screen repair was more expensive (curved edges), and that I was going to get a genuine OEM part from Samsung. I paid the deposit, and a little extra for overnight shipping. Went in the next day, and within 40 minutes, my phone was back looking and acting brand new. It was so much better than spending $1500 on a new phone. I already have recommended Geek Bro Repair to friends and family. Larry is knowledgeable, and doesn't try to upsell you on any extras. It was refreshing to have ALL my questions answered.

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

Came in for a new iPhone 6 phone case since I decided that I couldn't salvage my current one…read morebecause it's tored to shreds! Luckily, Dexom wireless was nearby to help me out! They have a large selection of iPhone cases that matches anyone's taste at a VERY reasonable price. Their staff is knowledgeable in regards to their products and very personable. All I can say is I am very satisfied with my decision to visit them.

The staff at the Apple store at the Holyoke Mall is excellent!! Not only are they smart and…read moreskilled, they are also personable, patient and professional! My Mac computer had an issue that took several hours to solve (it wasn't even an Apple-based software product that they were helping me with), and throughout the visit multiple Apple staff worked collaboratively to fix the problem (at NO CHARGE to me, I might add) and my Macbook is running better than it has in years. Thank you all so much for your skill and your perseverance, all the while maintaining a very friendly, fun atmosphere!

Apple doesnt know the meaning of simplicity. I've spent 1 1/2 hours trying to make an apple appt…read more at the store. i still dont have one. You really need to pay more attention to customer service. If things dont get better I will get rid of Apple.

I called GoGeeks to ask about a printer repair and spoke to Tyler. He was so patient & honest!!! I…read moredescribed the problem and he helped fill in the blanks when I didn't know the right terminology. He said he would be glad to look at it, but explained what the likely problem was and why it would probably cost as much to repair my old and inexpensive printer as it would to buy a new one. So before I head to Staples to buy an inexpensive replacement I'm writing this review - GoGeeks is totally knowledgeable & trustworthy. Thanks Tyler!!

Once again, GoGeeks bailed me out of a problem for which I was totally in the dark. I have used…read morethem many times and bought equipment from them and always found GoGeeks staff to be responsive, efficient, pleasant to work with and reasonably price. I have used them many times over several years and recommend them to family and friends.

To be honest, I hate Verizon tech support, they're the slowest, un-comprehensible, useless group of…read moretechs who've never solved any of my phone issues. But, their incompetence is not reflected by the staff at this establishment. There are always ample number of knowledgeable and friendly staff who'll address all of your tech questions to the best of their capabilities. The store is quite large and contains all of the newest technology. Warning though, if the staff does not know the answer to your question, LEAVE IMMEDIATELY! I just spent 40 min in the store today while two different assistants tried to solve my back-up issues. The Verizon house staff were very patient with me, and it wasn't their fault. At the end, the Verizon Tech Support people just hung up, and left my issues un-answered....god verizon sucks. ...but, this place is worth looking into if you're not tech savy or if you're interested in seeing all of the new phones. Of course, don't get the accessories here, as you can find much cheaper alternatives online.

I had an extremely unpleasant experience at this location today. For months I couldn't get an older…read moreVerizon device unlocked by Verizon. Tried calling customer service multiple times, going to my local retail store, all to no avail. The local retail store staff suggested that I try this W. Springfield location as it's a corporate store. So today I stepped in for the first time, and politely asked if I could speak to a manager. A man by the name of "John" claimed he's the manager and asked what I came for. As soon as he realized he's not making any money off of me, his whole approach for the entire 10 minutes or so I was there was deflect and dismiss. The first thing out of his mouth was something like "I can't help you here, you have to call customer service." I politely asked if he could hear my experience not being able to get my phone unlocked by customer service. His response was "you can tell me, but I'm not going to be able to help you." While I understand there might be limitations as to what a store could or could not do to help, it's this person's condescending and dismissive attitude that is unsettling. At one point, he said something to the tune of "why don't you get a new phone." I quickly realized that this person had zero interest in helping, but I still politely asked for his business card, to which he responded "we don't have cards." I then thanked him for his time and left. The entire interaction lasted less than 10 minutes. I have to say, this was one of the most unpleasant experience I've ever had from a customer-facing person. Throughout the interaction, he was disrespectful, dismissive, inpatient, and outright rude. This was the first time I stepped into this store, and I imagine this might be one of the biggest Verizon stores in the area. I don't have experience with other staff in this store, but this first experience with this one person, although short, has left a extremely poor impression. I wouldn't recommend this store to anyone I know.

My mom and I had the best experience with Justin Pickering at the spectrum store in Chicopee…read more Justin answered all my mom's questions and saved her a lot of money. Please ask for Justin if you need help at the Chicopee location.

it's sad when the WIFI at Dunkin Donuts & Burger King is FAR superior than the WIFI we have through…read moreSpectrum here at home! Wow ... with this LOW quality it would be a rip off even if it was free - which it def is not! I feel like the "dial up" sounds from the 1990's will start being heard when I try to do almost anything using this WIFI! I wish I could give ZERO starts which would be the correct rating!

Customer for 15 years, and these coming years will be my last…read more Company Review:  (unfortunately, this hurts all local AT&T Stores, so I'm posting it at multiple) AT&T has fragmented its business model so poorly, that phones and deals done at Target or BJ's or other retailers cannot be supported or investigated by in store staff.  Okay, sounds fair you might say, but AT&T CORPORATE STORES CANNOT HELP YOU if you performed a PHONE PURCHASE, UPGRADE or other transactions with AT&T directly using their OWN CORPORATE RUN WEBSITE?   What a farce.  And Goodness help you if you go to a RESELLER STORE MASQUERADING AS A CORPORATE RUN STORE, because there is not an obvious way to know the difference, but they'll be even less helpful!! I'll be leaving similar reviews at all the local AT&T stores.  If you want to be able to go, and have a Store Manager fix an issue for you, ONLY deal with the store directly, never the online store or phone customer service.   The whole company is built to grab your money and waste your time.   Consider another cellular provider.

Customer service skills and tech knowledge. Especially with this one representative named Premier…read morehe was so rude