best experience with Damian Long who was so patient and helpful. I'm not someone who is very tech…read moresavvy at all. He helped me switch over my phone set up my apps and make sure my phone works properly before I left the store. I am a person that's big on great Customer Service and being new to T-Mobile after having a 10 year relationship with Verizon. He definitely said a great example of what great is supposed to be great smile kind words we had great conversation while we waited for the to transfer over just a delightful young . Ivory S.

Can't thank you enough toward T-Mobile crew and specially Chris M…read more Recently I moved from AT&T to T-Mobile. Chris M took his time to explained A to Z. Also Showed me how to transfer data and etc. step by step. It was way passed their closing time, but he took his time and made sure that my whole family phones are working at the end. I visited him again following day. Because I had few more questions about new phones and my daughter's new watch. He was very polite and took care of me so fast next day. It's hard to find good people these days. But Chris Definitely take care of his customers and go beyond. I really appreciated that Chris gave me an wonderful experience with T-Mobile and customer service they provide. I already Recommended him to my family and friends. Thank you.

Came in today as we were charged for internet gift card that we didn't receive and didn't use…read morebecause we returned the internet package. Mina greeted us and remembered us from last time when she helped us with the return. She's super friendly and very knowledgeable about all the products and services they offer. She called in quickly and after a few exchanges with reps, she was able to get the issue resolved. I'm sure all the store reps are good but Mina is an expert if you have a complex issue that needs to be addressed.

We met with "E" at the store and he was great! Very helpful and knowledgable. Gave great…read moresuggestions but wasn't pushy in any way. I don't like that they no longer do any repairs in the stores. Be ready to wait. This store gets busy. However, for us it's worth it for "E".

I walked into T-Mobile to set up my wifi and replace my shattered screen protector. Domingo helped…read moreme with this and was patient and explained everything about the wifi, how to set it up and how it will effect my bills. He also replaced my screen protector no problem. I appreciated the help and quick service

Came in to T-Mobile to pay my bill was greeted by Eduardo who awesome and a true asset to T-Mobile…read more Ended up opening a new phone line at no cost other than activation fee. Really a great experience with an employee who took great pride in making sure I was a happy customer. Thank you for taking the time to read my review!

Developed a password issue with my iPhone leaving it instantly as useful as a paperweight. Arrived…read moreat the store right after it opened and was immediately greeted and helped. The "fix" required permutations I'll leave out but everyone was more than pleasant they were kind and helpful. Irene, Lesley and the guy whose name I've forgotten but got me through the finish line. Excellent experience, thanks

I made an appointment for my iPhone because the charging port seem to have an issue and when I…read more the girl was kind enough to fix it, but I honestly expected a little better service. I hoped that the phone would've been cleaned up a little bit maybe the speakers cleaned out a little just so that the is in a little better order. After so many years it gets dirty and you can't clean those things yourself. There had to be 20 employees with a half a dozen customers so it's not like they were in a rush. They could give you a little bit better service on your phone when there's nothing else going on.

Leo was super helpful, nice staff. thank u!! i know they're busy but they tried to make sure they…read morehelped everyone.

I am not happy with the service I was given couple days ago at AT&T schaumburg/meacham rd .Ive come…read moreto ask for help about my Account and he was acting very strange,just takin bla bla and not answering my questions. The person should not be working at costumer service if he's going to treat costumers differently depending on their race.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!

There is always an awkward anxiety vibe I get when walking into a place like Best Buy. I just have…read morea feeling like everyone is watching me. Fast forward, Yooyoo (I think that's his name) was extremely insightful when we finally decided to ask a few questions that in the end led to a final purchase of the Osmo Pocket 3! My wife was extremely excited. Yooyoo looks like a very young Kenny G (look it up). Very relaxed, knowledgeable and doesn't come across as a rep that's hungry for a sale on a Sunday afternoon. Although we live in the city, I'd definitely make the 40 minute drive back to Schaumburg for the great service. My humble opinion.... I do feel as a customer, it does work better for me when I have a purpose. Then at least your asking questions based on intent rather than just simply browsing... which is totally fine as well. Just be ready for multiple reps coming at you in every department. Long story short, walked away with a great and grateful experience! If you are in the camera/drone area, look for Yooyoo or someone that looks like a young Kenny G (look it up).

I forgot to write my review- so this happened on July 26th (I believe). - based on my refund to my…read morecredit card I purchased some items and a cell phone case that was on sale. The cell phone case was on sale but it but I realized that that I something was off after I paid for all of my items. Sure enough, I didn't get the sale price and they did not void the transaction and I had to go to the customer service desk which was right was right a few steps away from the register where I just bought my stuff. At the customer service desk, I told the lady standing there that i was overcharged and told her the actual sale price and she said that the sale price I stated did not show up in her system. She then said it was I that HAD TO PROVE what the sale price was by going back to the department and taking a photo and show her the sale price. No call back to a store associate. No, it was me that had to prove it. A deceptive sale and I had to prove that they overcharged me. So I did by going back and taking that photo. So I came back moments later and she was helping someone else. Then another customer service dude (who had witnessed the previous encounter) was now helping me. I clearly stated I was not only returning the cellphone case but everything due to the hassle and deception. But now for the last burn he said, "WOULD YOU LIKE A STORE GIFT CARD INSTEAD?" Seriously? I kid you not. How many people are not getting the sales price? How many elderly people are being coerced into getting gift cards faulty items or just purchases like mine? Straight from check out? Mmmm makes you wonder?

The customer service I received from DVD Overseas Electronics was superlative. My order of two…read morePioneer DV-2042K Multi-Region DVD players was essential for me because I have an extensive foreign film and TV programs collection that are primarily from Europe, Region 2, and also includes some films and TV programs from Asia/Australia, Regions 4 and 5. My order was shipped and received promptly, and was packed securely and received in fine condition. The value for these two multi-region DVD players was excellent.

Ever since I bought my first home theater system form these guys I have been coming back for more…read more I have bought everything from TV' s, DVD players, converters, and mixers. They have great customer service, if you ever have a problem just give them a call and they will guide you step by step to resolve your problem. I had an issue with one of the DVD players I bought, It wouldn't play any DVDs, I was almost about to send it back, but instead i gave them a call and they helped me go through the settings and fix the player. I recommend this site to anyone traveling or even moving overseas. you'll get the best for your money and the customer service will not let you down!