walked in today for look at more white colors for my repainting project. A very nice, helpful, and…read moresweet lady assisted me in picking out 3 colors based on my what I was looking for. There was a gentleman there too, very welcoming. Big shoutout to the great customer service received.

Went today to get stain for my deck and it was an outstanding experience. They carry products the…read morebig box stores don't carry. The staff including the manager are great. It reminds we when use to go to roselle lumber company and got to talk to people that knew what they were talking to . They gave me advice and tips on taping rails etc. overall great store and service. Also great paint !

So this is why this Ace is the place. Today I took on…read morefixing my outdoor water spigot that was leaking. After disassembling it I took it to Ace and they even replaced the internal washer for me...and the sale...a 40cent part. I too bought some pipe tape etc and all toll through their help I spent an entire $15.32 instead of paying a plumber HUNDREDS! They are always willing to help and assist you at this ACE store! (PS no more leaks ) Jim

Roselle Ace Hardware conducts business at the highest standards of Customer Service. 10 out 10 , 5…read more.! From the first second walking in the store you are greeted with a warm smile and a friendly Hello. Tony, the owner was on the phone with his supplier checking on availability of a specific part I was looking with in a minute of checking his inventory. Gary his sales associate was right by his side taking notes and writing up the sales order and doubled checking to ensure the order was correct. Business owners take note, Tony and his staff do it RIGHT at Roselle Ace Hardware.!!! Thank you. Mr B

Long time coming but this place is just amazing! Starts with the group of people they have running…read morethe place. The product they put out is first class. I have had 4 major projects done by them. They walk you through the whole process and options. All 4 times has ended with pieces that are extraordinary. They all have an amazing eye for their craft! If you are looking to slap on a cheap frame on something insignificant, I have to say this is maybe not the place. But if you want turn something into a work of art these are your people! Thanks all!

The best in every way!! I have been going here for years!!…read more Everyone who comes to my home loves my artwork and pictures!! Thanks to all of you!!!

Here's what you need to know: A national chain box store is basically homogeneous and the only…read morething one can review is the service. And based on the AMAZING service we received on July 4th 2023 from Paris, I would rate it 10 stars if I could. We needed to explore options with phones, multiple lines, and accessories. Paris was the only one working all day on Independence Day and after assisting 2 other guests before us, he spend 2 hours with us to help port a number, find us the right phones, and set up our plans for us. Just fantastic service, and incredible professionalism and expertise. I never thought I would be smiling and happy leaving a mobile phone store but the great interaction and service from Paris really did that for me and my family.

We went to the AT&T store on Golf Road in Schaumburg to upgrade my wife's and daughter's phone…read more They evaluated my daughter's phone and gave us a trade-in value of $350.00. They didn't have the new phone in stock so they shipped it to us and told us that we had to bring old phone back when new phone is operational. We brought phone back and they changed their tune and told me the the phone was only worth $20.00. If I wanted to walk away from the deal I had to bring new phone back and pay a $55.00 restocking fee. It was a true bait and switch scenario which I have contactied the BBB to report as I am sure they have done this to more than one customer. My concern is that I have been an AT&T loyal customer for over 25 years and currently pay them around $450.00 a month for 5 phones, internet and U-Verse TV. The store Ass't Mgr said that her system wouldn't allow them to do anything else and that the system overrides and customer relationship. I was supposed to hear from the store Mgr. yesterday but didn't get a call. I now have to go to corporate and spend a lot of my time to rectify this bad service. Oh, they admitted that the salesperson who orignially inspected the phone made a mistake but the customer has to pay for his mistake. Public be aware of this store and the employees working there. They don't know what they are doing and don't understand customer relationships and the importance they bring to the organization.

Ace Hardware may be part of a chain, but this location is definitely your neighborhood hardware…read morestore. Tucked away near Walgreens, Len's Ace Hardware can be easy to overlook. Once you step inside, it's a typical Ace Hardware -- paint, tools, garden supplies, hardware, and other assorted home improvement items... in addition to very friendly employees. They're helpful too -- when they know where things are. And even if they don't know, they try with a smile, so you can't really be annoyed with them. The one thing that does annoy me? The prices. Many items are priced higher than Lowe's or Home Depot. Since this is individually owned, it doesn't really surprise me. However, I'm OK with it when I consider that most big chain tool stores don't offer the personal service found here. Occasionally, they've got a popcorn maker with free, fresh popcorn for customers. Super salty, but so good. Craving an old fashioned soda? You can find different brands of old-fashioned root beers and creme sodas here, too (for sale, of course). I actually swung by this afternoon and left with a couple paint tools, root beer, and popcorn. On the way out, a couple cashiers struck up a conversation with us. It was such a pleasant experience!

Love it's an amazing hardware store I would go back they had everything I needed for decorating!!read more

I have made clearance section of Walter E. Smithe,my go to place.I have found Mrs. Cory Camelle to…read morebe a employee that truly exemplifies the brand.I do all my shopping on line,and the clearance section to be sure.She takes note of what I am looking for,and that my deliveries has all the merchandise I ordered.I,m 75 at that age many employees at other places of business have little or no time to provide additional assistance.I,m sure she provides the same for all Smithe customers.

I had two very expensive pieces where the finishes were quite marred and Bob Cook came out and did…read morean excellent job restoring them. The colors matched perfectly! They both look brand new again. He even repaired a very large crack in an antique Indian Bookshelf that was damaged. I can't believe what a beautiful job he did. I would say he is an expert craftsman / artisan. If any of your prized pieces gets damaged, Bob Cook is the person you want to fix it. This is the 2nd time I've used him, by the way.

I would leave a negative if I could. I dropped off an item to be embroidered w 3 initials over 2…read moreweeks earlier. no one called emailed etc I called & they couldn't find my order. I show up on date they said would be latest it'd be ready. owner was rude .. confrontational & unprofessional. Never going back. The employee who embroidered was great but the woman who sits up front was awful. I'd strongly suggest people find another company. Fully Promoted in St Charles is awful.

Been using them for 8 years and the service and quality is fantastic. I will gladly pay slightly…read moremore for my company shirts knowing it will be done right than if I take a chance and do it online. Plus it's great supporting a local family business.

Good place to purchase Mattress got very good price, sales person Ron at Hanover park helped me to…read morebuy never have seen him he sold this mattress on phone, good sales person very helpful and responsive , Very happy to have this mattress Sealy Frisco 2 .0 medium Euro pillow top mattress Very comfortable for good sleep.

We had originally planned to do some comparison shopping at another store. However, there was no…read moreneed after walking into this Mattress Firm. Zach helped us and was awesome. He knew everything there was to know about the beds. He was not pushy and did not try to sell us a bed we didn't want. I was impressed with his knowledge of all the beds. And he was friendly with a great personality. When it came to the pricing; he got us a great deal. Our bed is being delivered in 2 days. And we could not be happier with the entire experience.