Developed a password issue with my iPhone leaving it instantly as useful as a paperweight. Arrived at the store right after it opened and was immediately greeted and helped. The "fix" required permutations I'll leave out but everyone was more than pleasant they were kind and helpful. Irene, Lesley and the guy whose name I've forgotten but got me through the finish line. Excellent experience, thanks read more

I had a very disappointing experience at the Apple Store in Woodfield Mall. The employees were rude and made me feel like they did not care about helping me or addressing my concerns. What was especially upsetting was the way customers were treated differently. I felt that white customers who arrived after me were helped before I was, while my presence and concerns were largely ignored. Whether intentional or not, the difference in treatment made me feel disrespected and unwelcome. I expect Apple employees to treat every customer with the same level of courtesy, attention, and respect. Unfortunately, that was not my experience at this store. I hope management takes this feedback seriously and looks into how customers are being treated. read more

Went to this store to pick up an order placed online. When I got to the store there was at least an hour wait just to get in the store, even though we were just there to pick up an order. The store was not at all busy so not sure why there was a line. In addition, the store employees we interacted with were surly and arrogant. read more

Recently purchased a new Mac and could not be more pleased with the experience. Carlos assisted me with the purchase, and could not have been nicer. He offered many helpful tips. Service was so efficient, and exceeded my expectations. read more

Apple Woodfield - Computers Near Me - Schaumburg, Illinois

I made an appointment for my iPhone because the charging port seem to have an issue and when I the girl was kind enough to fix it, but I honestly expected a little better service. I hoped that the phone would've been cleaned up a little bit maybe the speakers cleaned out a little just so that the is in a little better order. After so many years it gets dirty and you can't clean those things yourself. There had to be 20 employees with a half a dozen customers so it's not like they were in a rush. They could give you a little bit better service on your phone when there's nothing else going on. read more

This is a fine Apple store and being right in Woodfield Mall, it's always been busy whenever I have passed by it over the years. The interactions I have had with the staffers here has always been good. I tried to buy my most recent iPhone here but that didn't have what I wanted at the time. The helpful greeter gave me the pro-tip to just shop online where I could get an instantaneous idea of the available inventory and location, and then just order it for pickup. Today I attended a free photo workshop conducted by Wayne and it was a good and informative hour and I learned about a fair number of features on my new iPhone 16 Pro. The workshop was conducted by the back wall and over the buzz of active shoppers but Wayne had a microphone and he was used to the buzz though I found it slightly distracting. It was still a quite worthwhile freebie Apple offering nonetheless. Thank you! read more

Apple Woodfield - Wayne conducts an informative photo workshop. Thank you Wayne! - Computers Near Me - Schaumburg, Illinois

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Incredibly slow and tedious. I have never had my time wasted the way this place did. Their "system" doesn't work. and STOP the guy giving tips and tricks that absolutely NO ONE is listening to. read more

Had 2 appointments one that I showed up a hour early too and they still could not fix my iPhone 15 pro max that crashed after the update . I am tired of poor management by this Apple location and poor appointment coordination. I am extremely busy and my phone does not work I do not have time to keep driving here for them not to help me or tell me it's a 3 hour wait on top of my appointment. This store specifically is what encouraged me to switch to Samsung TODAY. Although I can say the staff had good manners And a good attitude, which is why I consider this a skill issue amongst Apple Woodfield. read more

I'm super disappointed with my recent battery change. I have a iPhone 11 Pro Max, which I know is reaching close to the end of support. Before my vacation to Mexico, I decided to replace the batteries since it was down to 74%. I didn't do much research because I trusted Apple with previous battery replacements on much older phone such as the iPhone 6s. The battery exchange went without a hitch. After a few days on vacation, I noticed that the phone would intermittently restart for unclear reasons. But it only happened one or two times so I can only think that this was heat or humidity related down in Mexico. At no time was the phone submerged in water. The only time it came in contact with water would be on the ledge in the shower. Sometimes water would splash on it, which was not uncommon prior to the battery replacement and I never had any issues. The only time it would have issues would be if water got in the charging port which I had to tap out in the past. A few days in the phone started restarting every 2 to 3 minutes. I looked online to see what this may be related to, and they mentioned that it could be due to a failing sensor. I checked the panic log, which indicated that there was a problem with something called thermal monitor. Again, I thought this was heat or humidity related. Eventually, the phone restarted almost immediately, and I could no longer access anything on my phone. Then it got into a cycle where it was stuck rebooting itself repeatedly without entering into the iOS. Lastly, it would no longer power on. There was nothing noticeably abnormal however when I came back from the trip and brought it to the store, they noted that there was condensation on the front camera as well as the back camera. After owning the phone for so many years, and having it occasionally be exposed to water from the shower, I've never had a problem with water entering into the phone. I can only guess that whenever they replace the battery, they did not restore the original water resistance seal, which meant any water on the screen must've seeped through the into the phone. Unfortunately, all my photos were lost from the vacation because I didn't upload them when I was away. They offered no refund for the battery replacement which if I never got, I feel would've been better off dealing with the shorter battery life. Very disappointing being an Apple customer for so many years. strong word of advice be careful if you replace your battery. Don't expect that the water resistant seal will hold or have it returned to original spec. read more

Apple Woodfield - Camera shows condensation - Computers Near Me - Schaumburg, Illinois

Very surprised to see such low ratings for apple stores. I didn't read any reviews so I do t know what their problem is... I've bought laptops and phones and AirPods and all kinds of accessories at this store and my only complaint is it's too busy/popular. Staff is always nice and helpful, prices are the apple prices, not a lot of deals that I've seen, but you're not buying a budget device here. You're buying the best. Mixed results getting things repaired, but never felt they weren't trying their best to help me and make things right within the framework of the contract for apple care or whatever. So no complaints at all, confused why people would go negative unless they're impatient or had unrealistic expectations for repair... read more

I went here bc Apple sent me here with my brand new week old phone . I plugged it in and it said liquid detected let dry out . I did that overnight and still had an issue . Had an appointment and talked with one of the workers . He said it was the brain of the phone nothing I did and they will fix it or give me a new phone . I had a day to come back to get it worked out. I stopped at T-Mobile just to make sure that it's not something on their end. They recommended that I call Apple back to make sure that they're going to give me a new phone not fix the one I have. It's a brand new phone I shouldn't be having problems and I should not be given a fixed phone. I deserve a new phone after paying $1000 for this phone. I called Apple back talked to a manager of the store and he told me that I have two options deal with it through T-Mobile or get it fixed. They will not give me a new phone. I says I would like to talk to management that's when he told me he is management and if I call Apple back, they're gonna tell me the same thing. I called Apple back as soon as I got off the phone with him and told her what he told me she was very mad that he said that to me and that he was so rude and she sent me a brand new phone that I already hooked up and will be sending back the broken one. She sent a complaint in to Apple about him also. After paying all that money, they want to fix my phone. I told them if you had a brand new car and your engine light went on two days later would you want it fixed or a brand new car that you paid for?Makes no sense and I will never go back to that dump ! read more

this is the worst location by far! you wont believe what they did to my iphone x ps: they opened the phone up and threw it on the floor for no reason! read more

Apple Woodfield - Computers Near Me - Schaumburg, Illinois

Excellent service by highly experienced Genius Bar professionals. Patiently helped restore a corrupt iPad image and even supervised restoration of a backup image from my laptop to the iPad. Service and professional demeanor was well beyond my expectations. read more

The Apple Store at Old Orchard has the worst customer service. I will never buy an apple product again. If I could give them zero stars I would. I have been unhappy to say the least with my iPhone 16 Pro max. Apple wants you to only use their apps and their products exclusively otherwise you will loose functionality. I am going back to my Android because I have the ability to customize my experience without paying for everything. Even if I own the music I still do not have full access to my music. Siri and Apple Intelligence is like asking a child who does not speak English to do something for you. Apple is good for one thing and that is taking pictures. Other than that there is absolutely nothing about Apple that makes them good. I could not even get a trade in on anything because they do not allow it. I have to wait for Apple to tell their employees what the value of a mint condition iPhone 16 Pro Max is worth and half price is not going to cut it. Apple needs to do the right thing and get in line. I really hope Apple stock tanks and their stock becomes worthless. read more

Surprised that this horrible of customer service still exists exists. I waited 30 minutes for a technician at the Apple Store for a scheduled appointment. When I asked how much longer it would be, no one gave me a clear answer. The customer service was disappointing. read more

Appointments are just rough estimate when you will be helped. Waited over half hour to even start the process. When finally got help employees were great. It's the time you have to wait it not good. I don't have an hour to hang out at the store. read more

Fast service, always well stocked. I never waited here so I like it pretty much. They will answer all your questions and address all your concerns in seconds. I believe they always give me advice that suits me and I always ended up choosing the right thing for me even if it wasn't sometimes my first choice. So I like that. It is inside of the mall so you can visit a lot of different shops since you are there. It is busy location pretty much always but somehow they manage it well opposite of some other shopping mall locations. I am huge fan of Apple products and I am happy to feel good after I receive service here all the time. I recommend it. read more

Apple Woodfield - Computers Near Me - Schaumburg, Illinois

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terrible Apple store, rude employees including management, unprofessional and completely incompetent, not a single issue or concern was resolved, store is in direct violation of corporate policy read more

We went t to this store today. A salesperson stated that there were thirteen people ahead of me. So, she took my name and phone number assuming that they would text me whenever a "technician" is ready to help me. More than an hour later I didn't get any notification. This woman (short and heavy set) said that we should've stayed in the store and waited for our turn on to be called in which she failed to mention when she took my information. I asked her what's the point of taking my phone number then?! Worst customer "service" I've ever experienced. I understand that ghetto people come here. But, don't treat everybody the same. I ended up bringing my business to Best Buy in Evanston and bought a new MacBook Air (M2). Apple Store is so over rated!! Go to some local store like Best Buy where you don't have to go in line waiting for hours just to buy an item. Worst experienced!! read more

Apple Woodfield - MacBook Air (M2) - Computers Near Me - Schaumburg, Illinois

I have been a Mac girl, since I was a kid, my first was the old G4 tower! I've had just about everything from iPods to iPads, iPhones to iMacs... about 11 years ago I got my iMac, and well, let's just say the old babes needed an upgrade. Long were the days she could keep up with the updates. So I decided to FINALLLLYYYY treat myself to a new 24 in iMac. 512g 16g Knowing a thing or two about a thing or two, I went in with my list and game plan. Considering I needed a custom order I knew I wasn't gonna be walking out with a computer but I was one step closer to no longer having to transfer all my RAW photos from my camera, to my iPad, to my computer; after converting them to jpeg (I know I know) HAPPY DAY FOR ME!! Only had to wait a few mins before it was my turn, Chris, was super nice and GUESS WHAT, your girl walked out with a 1Tb 16g beauty in blue!! Round of applause to Chris, and the team that helped answer all my questions! read more

Apple Woodfield - iMac 24" - Computers Near Me - Schaumburg, Illinois

Cortes helped us with picking out a new iPad Mini! Very helpful. Assistance like this is why we keep coming back to Apple!

Purchased my MacBook Pro online for curbside pick up last week. All curbside is different but this store was very fast in coming out and the guy even asked if I had any questions and gave me info on where to go or call with any set up questions. Super nice! I've been in the store a few times in the last few months and the staff inside has always been helpful, even when I had basic questions and they knew I didn't plan on buying yet. read more

There are a lot of people on the floor at this store. This is expected or should be. And chances are you won't be able to get thru to the store if you call (or Apple calls for you). But, I made an appointment online and they replaced my battery same day with no issues (ok, they broke my screen protector). It did take over three hours but they did a good job and were efficient. read more

My son's I phone 14 went dead after a month of having it...it had insurance and they told him they were going to rebuild it!! He should of got a new one!!! Nice way of taking advantage of young adults! read more

This place gets crowded, especially on the weekends. What you need to know is that kindness goes a long way here... and you need to be realistic in your expectations. That said, if you're buying something, you'll get the best customer service experience ever. Now if you're getting something fixed, it's best to plan ahead and make a reservation before arriving. If you walk in you're looking at 1+ hours in wait times. read more

Jake helped me out, this apple store is great for support. Would recommend for anyone who needs help

Could be better. Forget about brand for a minute. Doesn't matter if it's Apple or Samsung...... There are things I would expect when going into a store, and I don't feel you get that here. Let's start with when you walk in the door. You're not really greeted here....or at least we weren't. Maybe just a busy day, but when you walk in you have to first find them....not the other way around. Normally I walk into a store and they find me, greet me, ask if I need help. So, when it comes to Apple they really don't care or....they think so highly of themselves they think they don't need to greet. So, we find them and put our name on the list. They tell you there's X amount of people before you and the wait time should be X. Ok, great. I'm on the list and now I wait. 10 minutes later it feels like 100 people have walked in and out of the store but you're still standing there. So you find someone and ask how long it will be... You're next so just another minute. 10 minutes later it feels like another 100 people have come and gone and it seems like some of them already got help. Their system really isn't that good. Next problem. When you walk into the store there are rows of tables. Each table has probably over 10 sample iPhones / IPads for you to look at and play with. Gone are the days when it was just 1 iPhone model to rave about. Remember when the iPhone 5 or 6 came out and that is what you wanted. Now, there's several different phones or iPads, and even different sizes of each. So, you are at a table and pick up a phone. The table isn't marked to indicate what model of phone you're picking up. There were 2 different phones right next to each other but I had no idea what phone was what.... How about putting a sign saying here's the model you are looking at. read more

Apple Woodfield - Current deal... - Computers Near Me - Schaumburg, Illinois

The service of this store is horrible! Me and my husband were forced out by the Senior Manager Chris 2 mins after we get into the store. We were asking him about the possibility of an approved discount in our special case. Without communicating with the apple sales department, he told us it's impossible and he said we have to leave HIS PLACE immediately if we are not buying anything. This is absurd! We tried to tell him that he has no right to do that. This is not his private property. The land belongs to the U.S.! Every citizen and resident has the right to stand wherever they want. Especially when I made an appointment for 15 mins at least. We were not having fights with anyone in the store, we did not break anything. He forced us out with securities 2 mins after we get into the store. He acted like a bully. When we asked for his name, he tried to hide that. He called for his backup and he said he is the boss of all people here. While I was on the phone with Apple's senior customer representative, she told me that there are other store managers who should let us in, because there is no company policy that simply does not allow customers to walk or stand in the store even if we are not buying anything. As we were speaking to the other manager, the Senior Manager Chris walked straight to us and stood behind the manager we were speaking to. The people who we were speaking to immediately changed his attitude and said he works for Chris here and he is the boss. The staff told us they felt sorry for us, but in this store, they have to take Chris's orders. It sounds horrible to me as if he was abusing them or training them in a sort of weird way. The girl who was first helping us was shaking next to him when we were arguing. The girl was trying to speak for us, but he cut her by saying, "I am the boss of all people here. They all work for me! Now you should leave MY place." I am pretty sure that Apple owns the store, and the country and people own this land! read more

I called this store before I drove 70 miles to them, and I was flat out lied to on the phone. My son wanted to get a new iPhone. He's almost 20 and has been working at his job for 2 years. He has no credit history, so I called to specifically ask if he could buy a phone with a co-signer. I was told absolutely yes. I ask if it would help build his credit and was told it would. So we drove the 70 miles to the store. When we got there we were told that they have no way to put 2 people on a credit account. Don't expect truthful answers if you are calling. They will tell you anything to get you into the store. At the store they didn't care that I was lied to or work with me in any way. read more

Money sucking parasites in there..Had to take my 12 Pro for no sound from receiver..This was listed as a known issue on apple and covered for three years.. Firstly the rep said I am out of warranty and will be charged.. I opened their site to prove him wrong... Second.. he went in an said its exactly the same issue but will cost $270 for screen to be replaced for the faulty sound receiver... I hate this store to the core.. When i bought my 15 Pro Max .. they were treating customers like burglars queued up.. This store is such a mess.. I dont know what the manager is smoking. read more

Very poor experience on a recent Genius Bar visit to get a 2012 MacBook serviced. I recently had to upgrade to the recommended iOS so I could install Microsoft office. A few days later the computer won't boot up and I was unable to login. I called tech support a few times and spent a lot of time trying to trouble shoot. Without success they recommended to go to the Apple Store. The two techs I spoke to both had different stories. The first tech suggested that it may be a known issue that affects 2012 MacBooks, but kept insisting that the time period for repair has elapsed. I never received notification, but that didn't matter - he simply said there is nothing he can do except charge $90 and hope that is the problem. Next rep ended up saying it's a hard drive issue. The HD can be located just fine by the other rep and tech support. He recommended I take the device to a data recovery service. Apple doesn't offer that service and he basically said there is nothing he can do. There was no effort to help me - just have a nice day. I've always been happy with my many Apple products, but this experience just made me feel like my business doesn't matter. read more

Apple Woodfield - Spacious - Computers Near Me - Schaumburg, Illinois

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Great store but it's a real pain to get in and out of, not to mention that there's always a line or a crowd . but I guess that shouldn't be a bad thing it only means that they're good at what they do. The staff here is very friendly and they do a good job of not rushing you and taking time to answer all your questions . read more

Apple Woodfield - Computers Near Me - Schaumburg, Illinois

I can't even make an appt online. when I went in she refused what I wanted to do. the tech guy was very rude and asked repeatedly stupid questions. they don't know how to treat people. if these phones were good they wouldn't be in business. read more

I need my password reset and not one person could help me. I understand their hands are tied however there has to be a better way to reset your password. This is more an Apple problem than the individuals working in the store. Apple makes it impossible to reset your password immediately. They say it's for you protection. That's funny because my account has been hacked 3 times. I am seriously thinking about getting rid of Apple all together. read more

Wish I could give a 0. Was there before a white gentleman and he was helped before us . Racist if you ask me. Me and another Hispanics guy were waiting before 2 other white people and they were helped before us. read more

Adam you are the man!!!!!!!!!!!!!!!!!! Thank you for providing top-notch service to myself and my fiance. I can not thank you enough how amazing you were with us. You are the most patient rep I have ever dealt at this Apple Store, and I really hope you get that full time position. Because it is hard finding employees that take their time with people, specially during the busy season. My fiance and myself came to swap my phone out, I was going from the iPhone 8 plus to the new iPhone 11 pro max. Since I was switching providers at the end of the day I needed a phone, but refused to go through the carrier directly as they always over charge for the newer phones. I have learned that going though Apple directly saves you time and money in the end. Our first try was unsuccessful as my previous carrier (Sprint) was not being helpful. I was leaving them for Verizon, which some have mix feelings about. But after so many years with them I had to give Verizon a go. Anyways we where persistent and headed back to the store after we rushed out angry that Sprint was being unfair. The front associate wanted to have another rep help us but we figured we would wait for Adam, since we liked his personality. We also thought they worked for commission. Which they don't, but Adam was the nicest rep at first. We decided to pay full for the phone as it was easier in terms of buying it. It comes unlocked and sim-free since I was switching to a new network I would only require a sim from the new carrier. All in all thank you Adam for providing WOW service from beginning to end, good luck you and your future with APPLE. read more

despite going in on one of the worst days of my life (not an exaggeration- so many bad events fell into place that eventually landed with the cherry on top of my work/personal phone broken.) I dealt with both Kevin and JIO. I believe-if memory serves me- kevin was the first one i interacted with (JIO was the second and had an industrial piercing i remember) and thankfully for Kevin I was still in high spirits that my phone not turning on would just be a simple fix. He ran through all the diagnostics and while being as kind as possible was also candid and explained to me the possibility of the worst case scenerio which would be completley needing to replace the phone. I guess at that point i was still in denial and thought my phone had a fighting chance so i was in an okay mood when i left my phone in his hands- which was also helped by the random employee passing by complimenting my monstera plant tattoo on my arm, which is always nice. When I returned I got the worst news- my phone was completely corrupted. I am still super embarrassed that I burst into tears when receiving this news in front of my new technician, JIO. Money is tight and I just...like i said, cherry on top of a horrible day. I couldn't believe how kind this kid was. Told me if i needed a moment to collect myself I could and offered me tissues. I don't know if crying during a genius appointment is typical but this guy had it down pat and said all the right things and even towards the end made me crack a smile even though i walked out $600 poorer with my new phone. JIO made small talk with me, commented on my piercings and even shared a story about his recent piercing and as weird as it may sound it made me feel so grounded just having that human connection while having a panic attack. I work in retail so i know what karen customers can be like but i havent dealt with the cousin of a karen-me. crying blubbering just recently broke mess of a customer But these guys were just incredible. On the surface i had a terrible experience with APPLE and their 'waterproof' products, but i had an EXCELLENT experience with the apple employees. let me know if i need to bill you for the therapy session you had to give me on a thursday evening in the schamburg mall lol read more

Believe it or not we stopped by the Store to address a few issues with my husband's new (a few months old) IPhone 8. The phone started tweaking after installing the latest software update. The location in Woodfield Mall has been updated n relocated a few stores down but still on upper level. As usual the store is Fabulous! The associates r Professional and very product savvy! I swear I would work there (if I knew anything about computers) but since I don't we stop by to see new merchandise or get assistance with others. The Apple company stands behind their products n try their best to resolve the issue. Next time we will schedule an appointment thru the.....Genius....process so we don't have to wait for next available associate! Luv, Luv, Luv the ....LIVE ART ......created by talented Artists using the IPad Pro n Apple Pencil! (See Pics), notice the video n how the art comes to life before your eyes! The Apple store is pretty cool n a great place to truly see all the products they have to offer! read more

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Chris the manager is disrespectful and threatened to have security escort us out of the Apple retail store when we were seeking help from a genius professional. We asked him what he could do for us, and he said there was no reason for us to be there. He didn't even provide a workable solution, just threatened to kick us out of an otherwise empty store. Could also tell he had too many employees who didn't know what they were doing to serve the zero customers in his store. how Well are you managing your store, Chris? read more

Took my computer in to get looked at for a camera check and they gave it back to me and ever since it didn't turn back on. I tried to talk to them and they basically told me that they are not responsible and in order to get it fixed I had to pay even tho before I took it in the computer was working and turning on. They don't care about anything but the money and I honestly believe they did something to my computer just to get money out of it . Very dissatisfied. I wouldn't recommend trusting them with your devises unless you sign something where it states they will give it back exactly how you gave it to them . read more