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AT&T Store

3.0 (47 reviews)
Open 10:00 am - 8:00 pm

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5 months ago

Leo was super helpful, nice staff. thank u!! i know they're busy but they tried to make sure they helped everyone.

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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11 months ago

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1 year ago

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2 years ago

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2 years ago

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5 years ago

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4 years ago

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3 years ago

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12 years ago

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5 years ago

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Manager

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5 years ago

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4 years ago

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7 years ago

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8 years ago

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13 years ago

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13 years ago

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15 years ago

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5 years ago

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6 years ago

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11 years ago

Kyle helped me . Excellent customer service. Really knowledgable knows his stuff. A true professional I would definitely go to him for help.

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8 years ago

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5 years ago

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8 years ago

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12 years ago

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7 years ago

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Manager

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10 years ago

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13 years ago

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9 years ago

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11 years ago

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10 years ago

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9 years ago

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8 years ago

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12 years ago

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Ask the Community - AT&T Store

Review Highlights - AT&T Store

Peter is very communicative and a pleasant worker.

Mentioned in 2 reviews

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Verify this business for free

People searched for Mobile Phones 768 times last month within 15 miles of this business.

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Verizon

Verizon

3.0(19 reviews)
0.5 mi
$$$$

Just to be fair my complaint IS NOT about this location, it is about trying to get my 85 year old…read moremother's FIOS fixed: she has no internet, no phone service and no television service. She lives in NJ and I live in IL, so I can't just "pop over" and try to help her. My mother uses her land line to talk to all of her friends, the internet to send emails, and she watches the news and her favorite shows on the TV. Without her phone, internet service and the television she is cut off from the community of her friends and the rest of the world. COVID has isolated her enough, however, VERIZON has her COMPLETELY cut off from the rest of the world. She says this problem has happened to her four or five times in the last few years. Certainly sounds like FIOS service in Nj isn't very reliable. She called us this evening absolutely at her wits end, she says she has spent HOURS on the phone calling Verizon and can't has not been able to get her FIOS problem fixed. My mother gave us all of the phone numbers she has used to call Verizon to get tech support. It took my wife 30 minutes just to get onto a waiting queue to get tech support. Hold times are approximately 1hour, wow, Verizon apparently really does have an unreliable system if they have that many people calling for support. As of the time I have gotten to this part of my complaint, my wife has already been on hold for over 30 minutes, with no end in sight. So VERIZON, what does my 85 year-old mother who lives alone, and isn't really tech savvy, need to do to get this problem fixed?

If you live in the NW Suburbs and you need Verizon hardware or customer service, this is the place…read moreto go to. The sales reps here are friendly and attentive and will not hesitate to explain all of your options before you make a decision. In my case, I needed a new screen protector for an older phone that is not supported. Instead of being blown off, they suggested I either contact the manufacturer or they could look in their local stock. I chose the latter option. When they told me they did not have what I needed, they did recommend an outside kiosk to remedy my need. This is Service 101. In the short term, this Verizon location did not get my money. But in the long run, they get my future business and possibly business from other people that read this review. And it is service like this that makes me stay with this Verizon.

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Verizon
Verizon
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AT&T Store

AT&T Store

4.3(6 reviews)
1.8 mi

Here's what you need to know: A national chain box store is basically homogeneous and the only…read morething one can review is the service. And based on the AMAZING service we received on July 4th 2023 from Paris, I would rate it 10 stars if I could. We needed to explore options with phones, multiple lines, and accessories. Paris was the only one working all day on Independence Day and after assisting 2 other guests before us, he spend 2 hours with us to help port a number, find us the right phones, and set up our plans for us. Just fantastic service, and incredible professionalism and expertise. I never thought I would be smiling and happy leaving a mobile phone store but the great interaction and service from Paris really did that for me and my family.

We went to the AT&T store on Golf Road in Schaumburg to upgrade my wife's and daughter's phone…read more They evaluated my daughter's phone and gave us a trade-in value of $350.00. They didn't have the new phone in stock so they shipped it to us and told us that we had to bring old phone back when new phone is operational. We brought phone back and they changed their tune and told me the the phone was only worth $20.00. If I wanted to walk away from the deal I had to bring new phone back and pay a $55.00 restocking fee. It was a true bait and switch scenario which I have contactied the BBB to report as I am sure they have done this to more than one customer. My concern is that I have been an AT&T loyal customer for over 25 years and currently pay them around $450.00 a month for 5 phones, internet and U-Verse TV. The store Ass't Mgr said that her system wouldn't allow them to do anything else and that the system overrides and customer relationship. I was supposed to hear from the store Mgr. yesterday but didn't get a call. I now have to go to corporate and spend a lot of my time to rectify this bad service. Oh, they admitted that the salesperson who orignially inspected the phone made a mistake but the customer has to pay for his mistake. Public be aware of this store and the employees working there. They don't know what they are doing and don't understand customer relationships and the importance they bring to the organization.

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AT&T Store
AT&T Store
AT&T Store

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AT&T Store - mobilephones - Updated May 2026

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