I walked into T-Mobile to set up my wifi and replace my shattered screen protector. Domingo helped me with this and was patient and explained everything about the wifi, how to set it up and how it will effect my bills. He also replaced my screen protector no problem. I appreciated the help and quick service read more

Came in to T-Mobile to pay my bill was greeted by Eduardo who awesome and a true asset to T-Mobile. Ended up opening a new phone line at no cost other than activation fee. Really a great experience with an employee who took great pride in making sure I was a happy customer. Thank you for taking the time to read my review! read more

Went in this weekend to get new iPhones for my family and Jackie was the one who assisted us. She's got to be one of the best and most knowledgeable representative ever!!! She was very understanding and helpful and went above and beyond for us. Would highly recommend and will go in for my next iphone purchase with her!! read more

This is by far the best place to get any service in forms of any T-Mobile! Friendly attentive staff, makes sure everyone knows exactly what they are getting! read more

45 min Waiting in line with 4 people ahead of me who have been waiting longer and there's only 2 T-Mobile associates The entire time.

My wife and I had a great experience at T- Mobile in Schaumburg. We have had some older phones and one of the sales agents, ADAM, walked us through all of the promotions and options. We are not very tech Saavy but we were so impressed with the knowledge and expertise from this young man. The entire staff was so kind and all seemed so happy to be at work. They helped us get our phones transferred over and let us continue shopping until finalization. We were very impressed with Adam and how professional he was throughout the whole process. Wise beyond his years and really enjoyed the process. This young man knows how to talk to people and understand what customers needs are. I have been in the business world for 40 years and this 22 year old has the IT factor. Would recommend this store and Adam of course but all of the employees all seemed enthusiastic and well informed. Thanks T Mobile! read more

I normally have fantastic experiences with T-Mobile, but Jackie at this location might be the most unpleasant person employed by the entire company. Good lord, I hope that her day gets a little better read more

Absolutely horrible service at this location and I will never be stepping foot back there again. Tmobile might of also lost our corporate account with them. read more

Made the awful choice from switching to t-mobile to AT&T. Went to this location to switch back to t-mobile. I believe we had Joe and Hugo as our associates. They made the switch quick and simple and were fun to talk to you. I'm so happy to be a part of the T-Mobile family again. read more

I walked into this store today asking for help on my bill. It seemed high to me so why not, right? Jimmy T helped me out greatly by going through my Bill and speaking with customer service at T mobile. He was honest with me and sincerely wanted to help....which took $20 off my monthly bill and credits for future months. Go see Jimmy!!!! The best period! I'm a fan once again of T-Mobile. read more

Rude sales associate. I was there with my family looking for phone accessory at T-mobile store 2nd floor in Woodsfield mall. It's was T-mobile tap phone and I am not sure which headset to buy so I asked the sales associated. He was crabby and not helpful. He just said "we not carry it". Then I asked if he is not carrying it who else have it. Then he said "look in internet". The way he said it, his face and his tune... We can feel it. It's not polite at all. Look at his batch and said "Thank you Anthony to be such as ass hole." We will never go back to that store again. read more

This place is so slow. I was here on my lunch break for a replacement sim card and all associates were busy. Even though I work in retail, this was horrible service. While 2 associates were helping out, the third was standing and chatting with someone. I understand that it is customer service but there is a line and I'm in a hurry. He saw me and continued doing nothing to finish up so he can help someone else. This was ridiculous and I wasted 15 minutes here waiting for something that the associate spent 2 minutes doing for me. On top of that, he said he was going to charge me when I know that T-Mobile gives one free sim card per line every year. I wanted to make a sarcastic comment but I was too impatient because i had to rush back to work which I was late for by 10 minutes because of this. I will never come back. read more

T-Mobile - Mobile Phones Near Me - Schaumburg, Illinois

RUDE RUDE RUDE ! If you want absolute crap customer service go to this TMobile. Unbelievable. My friend from work and I cruised on over on our lunch hour to T-Mobile Woodfield (the store, not the little kiosk inside the mall) to upgrade her phone. We walk in, and were asked if we needed help with anything..'no, were lookin'....ok. A few minutes later when my friend decided on a phone she wanted some info on, we approach the friendly looking sales guy, but he was too busy with his face buried in a letter in the middle of the store to notice us. We stand in front of him, staring (like 2 feet in front of him). We keep staring. Finally, I go "uh we'd like some info on this phone". He looks up from the letter, as if we had just caused him a major inconvenience and goes "oh, I never get letters, sorry". Hello??!! You have waiting customers!! Anyways, we ask him about the phone and he goes to see if its in stock. Meantime, my friend asks the sales girl about a couple of phones and how the reception is... She asked the girl to be honest, since she had a couple of bad phones in the past. Well, the sales girl looks at us with this face as if she might lose her job if she tells the truth! How is that customer service?? Aren't you supposed to KNOW the products you are selling?!! The sales guy comes out and informs my friend the phone she wants isn't in stock. She asks him to check a couple of other stores, and is told "well- I can't do that I dont have a way to see other store's inventory but I can give you their phone numbers!" Again, is that customer service??????!!! There was only ONE other customer in the store, how long would it have taken for him to call and check!! The only thing he did do was give my friend the phone number to a few stores in her area so SHE could call. Steer clear of this T-Mobile unless you want to be treated like you are a bother. Oh, and the sales guy that was too busy reading to pay attentions name is John I believe. read more

Whenever I go to this T-Mobile to inquire about something it's always so busy that it takes at least 15 minutes until someone can even approach me. For a store with such high traffic, you would hope that they would staff it better. The people that I have talked to have been helpful -- or at least determined to be helpful. I went in because my Blackberry Pearl's trackball was having difficulty rolling, and after about half an hour or so someone was finally able to help me. So as long as you're patient -- it's a pretty reliable place to go. read more

I have to say I've been in this location a ton of times throughout the years. The other day the guy that was helping us was new and very nice, friendly and informational. Wasn't pushy even though my dad wasn't interested in purchasing that day. Another girl was helping him get some info for us too and she was also nice and helpful. At the very end I think a manager stepped over and he was a bit more on the pushy side and going over stuff the new guy had already gone over with us so that was a little annoying. read more

Farook is my man. Quality service & greeted us at the door. Offered us so much that he didn't need & even quoted some lines from The Great Gatsby to inspire us to be better people. 10/10 would come again read more

The Mobile expert guy(Waleed K) was super friendly & kind and show all the possibilities to me. I went to upgrade my phone yesterday and was very satisfied with the service from him. I'll definitely go visit him again for any kind of questions or issues & will also recommend to everyone too! read more

Exceptionally slow service Showed up at 2pm on a Monday and there were 2 sales associates busy with customers. Not a big deal until I saw 2 employees come out of the back, chat with each other, then return to the back when there were customers waiting awkwardly for service. Waited 20 min before getting acknowledged (had to approach an employee too busy stapling paper together to help). I sat there and watched 7 different customers stand awkwardly for service but ultimately left. Not even a "hey, we'll be with you in a few minutes" Walking to the other side of the mall for the other T-Mobile store seemed like a good idea but the reviews there are pretty much the same as this In total, I waited 40 minutes to get seen read more

Only one sales associate working during peak hours, but she was friendly and helpful once it was my turn.

I love this location. Everyone is really nice and helpful. My only annoyance is when the employees try to push products on me that I have zero interest in (like the new Apple Watch). Even after telling them I have no interest, they try to persuade me which ends up being annoying but that's their job so it's not a huge deal. read more

Tmobile rocks!. Love how they have no contracts. This location is great, Velo always takes care of me. Staff is always working fast to get to you. I will go here for all the accessories and my upgrades. I saw these guys working so hard, and I felt they need to be recognized for their work. Thank you for everything that you do. read more

Well trained scammers work at this location. I visited the store to buy a phone only and I didn't wanted to make any kind of changes to my Tmobile account, during the transaction process, i at least asked 5+ times to the sales associate that please don't make any other change in my Tmobile account. He assured me that he will not. I purchased a phone, walked out of the store, 5 minutes later, I received a Tmobile automated message, " welcome to Tmobile JUMP! I went back to this Tmobile corporate location, spoke to sales associate to call the sales associate who helped me buy the phone and surprisingly that sales associate was on lunch break at 7pm central time. I asked for the manager, manager not available, assistant manager showed up, I showed her the text message and instead of appolozing and fixing the problem by removing the feature from the account. She assured me that receiving text message from Tmobile doesn't mean you are enrolled or added a feature in the account. I thanked the assistant manager and walked out of the store. I called Tmobile customer service to make sure i had that feature in my account or not? Tmobile customer service rep said it was added and ten minutes later it was removed. Mistakes happen everyday but this is certainly not a mistake, it was well organized scam which didn't work. Better luck next time on scamming a customer Tmobile corporate store. On top of rude customer service and bad attitude from sales associates. Yelp would not let me save this review without giving it a one star otherwise y'll well aware that this experience deserves no review. Only advise is of course you can shop at this location but make sure to check your Tmobile account for changes you never authorize to make and are made from Tmobile employees at this location without your permission. read more

Came in to check my balance and quickly got attacked by a representative named Juan, terrible customer service! I even asked to speak to a supviser and was quickly turned down because she was busy. There definition of busy was her being on her phone. T-Mobile in general has terrible customer service, but this store exceeded the limits. Advice: Dont buy anything from Mobile stores in the malls. read more

Poor Customer Service. Selective Persons Practice by employee. This store is rather busy at times. Takes a long time for any "employee" to wait on you only to find out there are no deals or specials, or they are out of stock on advertised promotions. In addition at the end of consumer contracts, as researched T-Mobile store, at this location, was unwilling, nor offered upgrade assistance, to continue service, on a month to month basis. Most importantly, one employee, who has sometimes an ice cream hair style hair style, and sometimes opens the store, has practiced selectiveness, as to only giving promotions, and or deals to those that are liked by this employee. Others have experienced the same selectiveness. Recommendation: Shop another tmobile store, is it is truly the service you desire. Trac, Net 10, and or other non contract service would be more beneficial. read more

This is a franchise location across from Cheese Cake Factory in the JC Penny wing. My wife and I purchased a phone on 6/8 and told Saad that we or I will be back in on Tuesday evening to transfer and activate the phone. I came in on 6/10 and wasn't even greeted by Saad or his coworker. After going to the counter I reminded Saad that we were in on Sunday and needed him to provide the service that he said he could do. He told me that he didn't have a iphone 4 cable and that I need to either come back on another day or go to the other store. He made no effort to help me out and I called him out the fact he made his commission on Sunday and now he doesn't want to help me out. He shrugged his sholders and said,"nothing I can do" This is piss poor effort at best and utterly lazy on his part. I've worked inside Woodfield Mall and he could have easily purchased the cable needed from the Apple store and at best apologize instead of being smug and tell me to go somewhere else. read more