They took 2 hours to set up my friends phone then when we got home she couldn't even call or text on it. Had to call t-mobile this morning and turns out they forgot to activate her SIM card and she needs to go all the way back to the store. Avoid this store at all costs you are better off driving an extra 10 minutes to another store. read more

I had a problem with my phone a few weeks ago, and these guys had no idea how to fix it. Well, possibly it was just a sick phone? No, because I called Applecare while I was in the store and the fix was trivial (hold down the Home and Power buttons and count to 10). All better! I mentioned this today to a T-Mobil person in a different store (Burington Maill) and he was incredulus that these guys didn't know this simple fix...until I told him which store it was. Turns out, although this looks like a T-Mobil store it is not run or staffed by T-Mobil. It;s like one of these kisosks in some malls -- it is run by a different company under contract to T-Mobil. (THis makes lpots of money fpor T-Mobil, but the services is not the quality you thought you were paying for.) My advice -- Stay away. read more

was helped by annabelle today, to get a new phone for my father who dropped it in the toilet, they had the phone i wanted on sale. she put the case and screen protectors on for me. the store was safe with limited people, everyone masked and at a safe distance. i called ahead and she was waiting for me. 45 min from start to finish which is relatively fast. got a new phone for myself some months ago, same store also on sale what i was looking for and very pleasant and helpful staff! read more

i completely got taken advantage of! I went in about a month ago to get a new phone because i lost mine. I was only going to get a phone that was original game plan. I spoke with the manager on and he asked how much I was paying a month when i was paying off my previous phone since I already paid that one off and was currently just paying for Tmobile service. I told him $130 he told me that for $130 a month I could not only get the phone I wanted but I could also get a bundle of an otterbox, screen protector, and an lg tablet. I thought it was to good to be true but he ensured me that if only be paying $130 a month for everything. I kept asking and making sure he was right and he ensured me that that is what I'd be paying. So I went with it. I also wasn't finished with my current billing cycle so the new monthly amount wouldn't show until my next bill. I just got my bill and it was for $178!!! I call Tmobile and told them exactly what had happened and they said they have no idea how that manager got those numbers and there's no way that everything that I got would ever come to that price. They also told me that I'm passed the 14 day remorse period and I could not return the tablet or anything! They said there's nothing they can do and now I'm locked in to paying almost $200 a month for the next 2 Years!!!! I would have never gotten the bundle if I knew that it was going to be that much a month! I called the store I got it from and they said they'd call me back but I have yet to receive any form of communication and I'm pissed off!! After this I'm LEAVING Tmobile for good!!!!!! read more