My sister has had problems with her service that she has been receiving in branches of T-Mobile in Pico Rivera and it turns out they were not corporate stores like this location but franchises. Nick did a great job in assisting us and he went above and beyond in explaining plans and choices of phones to purchase. I was very pleased with his assistance and would highly recommend this corporate office and Nick. read more

Poor and Unacceptable Customer Service Experience Involving Associate Manager Alfie After checking in, I waited about 15 minutes. I politely asked a staff member what number I was and was told there was one person ahead of me. While I continued waiting, two groups arrived after me and were checked in. Alfie then approached one of those new groups to assist them. I politely stated that I believed it was my turn. Alfie responded rudely, saying, "No, you are not," without checking my name. When I asked what number I was, he said there were two people ahead of me, which directly contradicted what his staff had just told me. When I pointed this out, he dismissed me and said, "Have a nice day." After another five minutes, Alfie called a customer who had just checked in after me and helped her instead. I calmly asked why I was being bypassed. Rather than answering, he repeatedly asked why I was upset and continued to ignore my question, while never acknowledging me or asking what help I needed. Being skipped, given inconsistent information, and spoken to dismissively felt disrespectful and discriminatory. This was one of the worst T-Mobile customer service experiences I've ever encountered. Alfie was unprofessional and dismissive. read more

This place is a joke. Their reps are clowns that don't know their own corporate policy with trade-ins. It's been well known now that you can drop off deferred trade-in devices, but they insisted it's only mail-in. read more

Honestly, I think the customer service here is pretty bad. The workers here don't even know their policy well. Yesterday, me and my brother waited over an hour to be helped. They said 40 minutes, so that was a lie. The man who checked us in was a bald Asian man who wasn't quite precise about the deal that was being offered. He wasn't clear about the trade-in for an iPhone 17 pro, and just assumed my phone qualified. After over an hour of a wait, the employee Daniel who just clocked in was the one who helped us. He said that my phone didn't qualify for the trade-in because it was cracked, and had to be fixed. I wish the first guy would be clear about that to begin with, however, I still had an opportunity to trade-in my phone for something else. Daniel was good about helping out with that, however, he seemed to not have been knowledgeable about certain things. I asked him if my brother (the authorized holder of the plan) needed to be with me if I just wanted to drop off my old phone for the trade-in (because transferring process took a while, so I took it home first), but he said no my brother didn't have to be there. Now, I come back to drop it off, and they say that he does need to be here... like seriously. And I would have to wait like another 30 minutes (maybe even an hour because they lie). Fix your customer service. It's sad that some of you guys don't know your own policy well and even have to lie to your customers. read more

Needs improvement a lot for their sals agent Mr. Fdo doesn't know how to sell. Just because you're a business owner they won accommodate you to get a service for your house unless it's under your business amount. Poor seller TMobine must reconsider changing this guy with someone who's more competent. read more

Eddie was efficient with great customer service. Highly recommend this location though parking spaces are tight as always.

This T-Mobile store is the worst mobile phone store ever I've been here 6 times always want to give them the benefit off the doubt but every time it's just a bad experience even the manager sucks there not here for the customer there here to rip people off and there here for there self's to make there self money that why I always call T-Mobile right after this store is just a disaster try not to come here just call 611 this Tmoble is not Owned by T-Mobile it an off set read more

Nick was awesome great service , highly recommend this location. Helped my family upgrade and switch over to tmobil was very smooth

We got Ramiro who did a good job in transferring data from our old phone to I-phone 15. It could have been 5 stars if he walked us thru step by step what he was doing? He just left two phone side by side until it was completed. Something remarkable which we admire he was not the pushy salesman who would criticize customer for not purchasing cell phones from T Mobile. The week before that, we almost switch carriers because customer care refused to honor they promise to my wife while traveling. Well, after several calls, a call center rep refunded $ 54. That decided everything and renewed our auto pay with T Mobile. read more

Vivian and team were exceptionally helpful with a phone reconnection for my mom. They're patient and professional. Thank you for assisting us today. In and out with a connected cellphone in hand. Thank you. read more

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Very good experience, and thank you for wonderful help! I will definitely go to buy new iPhone when needed. read more

workers here are so slow , they rather make conversations with customers instead of getting the other customers what they need , never have enough stock for anything. and employees are rude they think they are something read more

Nick Esquivel helped me out today and it was such a great experience. He was able to guide me through the upgrade system and gave me valuable information as to the best way to utilize the promotions given at T-Mobile. I really appreciate his professionalism and eagerness to help. If you need help in any way Nick is the man to go and see. If you happen to read this thank you so much Nick! read more

Stopped by today to pick up my free T-Mobile Tumbler because of T-Mobile Tuesday. It was super quick and they gave it to me so I could be on my way. read more

T-Mobile - Free tumbler - Mobile Phones Near Me - Rowland Heights, California

Best customer service! Got my new phone and I watch today! The lady helped my set up everything! Thank you!

This is nice sized location that gets a lot of foot traffic. I was Greeted immediately when I walked in, the staff was all friendly and ready to help despite being fairly busy. Got helped really quickly, and was in and out of there. read more

The sales rep Mr. Bo was attentive when we went in and opened a new account with 5 lines, but when we went back to see him with questions of bill, then he was very rude and unfriendly/unhappy, and he was like "what now"? They just want commission and no follow up service read more

GO MARCO! GO MARCO! GO, GO... GOOOO MARCO I HATE upgrading and spending hours at the store, but it WAS time. Nowadays people are sooo mean and the customer service EVERYWHERE sucks but not for me! It was getting close to closing, so I went in just to ask about the promotion. Even though they were busy, Marco, came to greet us, briefly explained the promo and we returned the next day. When we arrived, we waited for Marco and our wonderful experience continued. He explained everything, didn't give us the run around. We got our new phones, the bill came in the mail and everything reflects what he promised. This is how it should be! As long as Marco is there, this will be by Tmobile home. read more

I can in to change the glass face cover. Screen saver. It was a great deal. I bought it years ago. Cracked it 5 -8 times. I have insurance. So on Saturday at 1:00 I wet there after Costco and when I walked in they immediately took care of me, replaced it, did a great job. They are better then the other T Mobles around here. Thanks for the good service. read more

Came in to troubleshoot my iPhone 13 since I stopped receiving Tmobile reception. There was 1 other person when I got there at 5pm on a Tuesday. Got greeted within 2 mins and agent checked out phone and said physical sim cards had been acting up after recent iOS updates. He agreed that the physical sim needed replacement and said he can do it for free. Randomly after 5 mins he changes mind and said he needs to change $20 for a replacement sim. I went in expecting a physical sim to cost $5-$10. But going from free one minute to $20 seemed weird and shady so I left. read more

I visited this store again to get a new iPhone and was helped by RAY and PRISCILLA. They are absolutely outstanding in customer service and have mastery of T-Mobile's products and services. I even ended up buying a new Apple Watch for my son. If you want an excellent customer service experience, this store is the place to go! read more

Izzy is Awesome! After The T-mobile sent me my insurance phone ; I spent an extra two weeks without any service due to an error they made on my line. During these two weeks without a phone ; I went to a different certified retailer for help; who just pushed my problem a side and blamed the insurance . (montebello) Izzy is the complete opposite of the associate at the Montebello location . Izzy has been the definition of Amazing customer service ! At her Rowland Heights location ; She was Friendly , Patient and extremely Understanding. Taking several hours out of her day on the phone with Tech support and troubleshooting; Izzy went above and beyond in an extremely busy store and made sure I went home with a fully functional phone that night ! I can not thank her enough ! Thanks Izzy !!!!!!!! :D read more

Horrible customer service done by manager name Izzy and employee name Michelle I've been here maybe 3 previous times before and r successfully entered my account I don't not know what their problem is with me but they neglected to help a customer who is in need of help and just kept telling me I have the wrong name on my account even though it clearly says my name and my email address they need to replaces these employees with who's willing to help the customer not just shwooing them away by just quickly neglecting the issue with the customers with horrible customer sevice. And as I waited in the store for maybe 20-30 min Izzy has been just talking to their employees and pointing fingers at me I would never come back here after how they treat their customers. I can't believe Izzy is the manager here from how she handles customers that's in need of help here. She definitely does not deserve to be a manager or knows how to handle any situation that manager should acknowledge to to handle the situation. I think from my experience NICK should be the manager based on how he handled the situation with professionalism. I spoke a fellow customer saying this place has horrible service and "manager" Izzy came and said "don't talk crap about me" which I wasn't and she knows she's guilty for it because she kept apologizing after the fact when situation already got ugly. She should be removed from the manager position immediately read more

Once again, the customer service was outstanding. We called ahead to confirm if the device we wanted was in stock and was greeted by Ray on the phone with polite customer service. Once we arrived we were greeted immediately by Emily and taken care of by Beau Bravo. The transaction went smoothly and faster than I expected and while things were processing in the system. Beau went above and beyond to inform us about some significant changes Tmobile has introduced, like AppleTV and Tmobile MONEY. I appreciate excellent customer service, and it makes me happy knowing that I'm in good hands when I come here. read more

Great, convenient, friendly location. They greet you with a smile and check you in for quick service. We were there for a new phone after losing ours. They were very helpful with finding a phone but then chucked our account and reminded us that we had insurance. They were awesome and allowed us to call from there. They were great about guiding us through the process. We will definitely be back as needed. read more

Quick and efficient. This location was fantastic. I came to this shop to switch over from ATT and look at the new iPhones. Jacqueline Ruiz made the process effortless and answered every question. She even installed my screen protector on my new phone. If I ever have any questions or problems this is the store I will be coming back to! Thank you read more

Shin Min, was great. I went into have a sim card swapped and a screen protector installed. She was very welcoming and completed my two request fast. My favorite Tmobile store. read more

Worse service you can get!. The only guy in the store has very arrogant attitude, not showing any passion in helping customer. No enthusiasm at the job. Maybe just because I am an old Asian woman, I was discriminated. I have no choice but ask to switch to the other sale person with my ethnicity. But the situation does not get better. My data was totally lost after being transferred to new phone, due to not proper explanation from her. I was very despondent for the serious mistake, all important information got lost! I ask for written instructions for a product, the sales woman told me all their instructions was written in English, implying I won't be able to read and understand it . This is truly an insult to me. I regretted I made the purchase. I should not have bought the new phone at all. People in the store didn't get proper training. Bad quality of service! read more

Daniel Gao is a young man of good manners at T-Mobile. I am one of the users of a plan, but I have been troubled with frequent strange calls. Therefore, I went to this store, hoping to get the problems resolved. To my surprise and gratefulness, Daniel turned out to be understanding and very helpful. He even picked out a number that is much easier for me to remember as well. So far, I have been virtually immune from unwanted calls. I am truly grateful for the help and efforts by Daniel on behalf of T-Mobile, thus reassuring us that we had made the right choice using T-Mobile since 2003. read more

The worse customer service I've come across since 2005. I will not visit this store ever again. A bad seed can really ruins the whole apple. So does a bad employee does to a store, perhaps the whole brand. Looks like it is time to say goodbye to T-Mobile. read more

Vivian Wang is the best, she provides the greatest service to me and my family members.

Wow.. I think the last time I wrote here was back in 2016, the last time I got a new phone & changed my plan. Today was another great experience, we worked with Bao the entire time. Very knowledgeable and extremely helpful. Thank you for your exceptional service!! Also interacted with the Asst. Mgr. Linda over the phone briefly as well as in store... very friendly service as well! Definitely our go-to T-Mobile store, won't go anywhere else. We don't live in the area anymore, but always come back here for any questions or needs. Never disappoints! Great store! Thank you again, Bao!!!!!! Everything from start to end was awesome. read more

Simple and Sweet It was a great experience here! I wanted to swap over our plan and Bao was friendly and informative. Instead of feeling like i was talking to a T-Mobile rep, she made it feel as if i was just there to catch up with an old friend! She told me what to do and got me in and out of there in a flash! I thought to switch over I'd need to talk with my old carrier, but Bao just said they needed my pin and account number and bam just like that i was onto T-Mobile! If you need any help with anything, she is one to ask! If you ever read this, thanks again Bao! read more

Literally walked in they were busy which I understand. I took a seat to wait then someone else walked in and just stood around. One of the guys finished and they helped him instead of me. Didn't even bother walking over to ask what I needed. read more

I've generally had positive experiences at this location, but I truly appreciated the help the associate gave me with redeeming the T-Mobile Tuesdays swag. I can only imagine how annoyed customer service representatives can get in cases like this, but he was really helpful, kind, and considerate with redeeming these freebies--and if you're patient and helpful with giving out freebies, then you know they must be extremely helpful when dealing with real problems, lol. This interaction in particular really made my morning, which is why I'm writing this. Thanks! read more

Spoke to this one representative and she did not want to solve our problems at all. After explaining the situation to her, she undermined our issues with senseless solutions instead of giving us answers to what we were really asking for. Her solutions just wanted to avoid the bigger picture and made even more work for us, putting on a temporary bandaid. I recommend HELPING customers and answering their questions instead of giving even dumber responses. read more

I went to this store to change my sim card due to 2 of my devices lost, mobile expert Alex helped to change it, I asked if he can help me void the sim card fee, at the beginning he said he can help me to void one then I have to pay for another one, later on he said he can not void anything due to his manager Chris's order, he told me customer service can return the charge back to me if I call them. Of cause they can credit back or easily ship me free sim card, but what I don't understand is why when he could get it done with a single touch but he didn't, and tried to give customer service extra work. Is that because customer or their customer service's time not valuable? The only thing I feel for this store is he was not willing to help at all, he doesn't care what happened to you and none of this is his business to make a you as a customer feel better. That was a "best" cooperate store ever, should not even go there, will never come back again, thanks for making my day worse. read more

The staff was attentive and called me within 2 minutes of checking in...but there's only one computer (really?!) so you have to wait for it to be freed up... that's soooo lame. They brag of ultra fast mobile service, but they only have one computer... smh... read more

The best customer service from manager Humberto. Love his professional service and pleasant attitude. It was a very good experience at this store. Thanks Humberto you are super awesome! read more

Went to the store to trade in an old phone. Walked in and no one offered to help me. I did ask a girl for help and she said ok. So I sat down and waited. A few more people walked in and sat next to me. Then the same worker offered to help them first before me. Luckily the other customer saw I was there before her and I was able to get some help. She told me I could not turn my phone into the store but had to ship it out. Which I don't want to do during the holidays. Anyways I've been going to this store now for years but todays experience was not pleasant. read more