Colton was fantastic! He was very forward about pricing and walked me through the entire process…read morestep by step. He was easy-going and friendly, easily approachable and really funny! I will be visiting him for help in the future!

The store was very nice and there were plenty of workers so we didn't have to wait long. John Melki…read morehelped us and was incredibly knowledgeable, patient and helpful. He spent a lot of time with us because we got four new phones and also a streaming plan. He helped us navigate all of the special offers to get the best deal for our family and then was so thorough in helping us set things up and make sure we understood how everything worked. Best "new phone" experience ever!

Good luck ever getting a single person in Sales or in Tech support to pick up the phone. You are…read moreperpetually #1 in line for the call, and eventually the system disconnects you. They are a phone/communication management company that has extremely poor phone/communications on the receiving end. They only want to do email. It's been a full week of trying to reach a person, to no avail.

This T-Mobile store located at Valley View Mall, close to Barnes and Nobles, with an entrance from…read morethe exterior of the Mall, has a beautiful, bright, and modern interior design with large windows throughout the store front and a bright lighting treatment inside, with accents of pink lighting to accentuate the T-Mobile brand, which is a wireless provider offering the best brands cell phones, data plans, internet devices and accessories. I've had T-Mobile as my wireless provider for some time now, and have been very satisfied with its service and outstanding customer service. Today I visited this particular store after giving them a phone call and asking them for assistance helping me with my upgrade of cellphone from the Samsung Galaxy S23 Ultra to the Samsung Galaxy S25 Ultra 1 Terabyte, which I ordered unlocked from the Samsung website store. They were very friendly on the phone and asked me to come by and they will help me transferring my T-Mobile wireless service to my new phone and transferring my data from my old phone to the new one. When I arrived to their store I was very impressed with the interior design of the store and with the displays of the top of the line cellphones such as the Apple iPhone 16, and the Samsung Galaxy S25 Ultra Phones, and their accessories. They also had a colorful poster promoting their new T-Life app, with a QR code to easily download it. I was greeted by a very friendly and knowledgeable employee who quickly took care of all my needs I previously mentioned with an attitude of disinterested customer service. Then, almost as a reward for his generosity in helping me, a customer comes in the door and I believe he made a sale. From this review and my photographs accompanying it you can see why I highly recommend this store to all of you considering the place to go to purchase a new cellphone with a quality service and exceptional customer service.

I couldn't be more pleased with the customer service I receive every time I visit this store or…read moretalk with them on the phone. They always make me feel so welcome, even when the store is busy. I pass three other T-Mobile stores to shop at the T-Mobile store next to the Barnes and Noble at Valley View Mall in Roanoke, VA because they are so personable and dedicated. Keep it up ya'll!

I recently switched my service to T-Mobile online and purchased new Apple 14 iPhones. I could not…read morehave made the switch without help from Mark at this store. He knew exactly how to make the switch and transfer of information to my new phone quick and seamless. I highly recommend the T-Mobile store. The store is well stocked and I purchased the screen protectors and all accessories needed for my new phone.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We had a great experience with T mobile at Sams Club Roanoke Virginia…read more Julie was very patient, knowledgeable, and helpful through the entire process of setting up our new phones. I highly recommend T mobile at Sams Club roanoke Virginia.

From the owner: Switch today & enjoy America's largest 5G network.read more