Went in to upgrade my ihpone 8 to 11 pro max person helping me didnt backup the old iphone corrrectly. So when everything trasnferred over to the new phone I lost about 2000 photos basically the last year and a half of memories all down the drain . read more

Went into the store to have them help me with a system update problem and they told me to go to Apple. I then wanted to see about getting some wireless headphones and they were sold out. I got to be honest I'm thinking about switching phone services I just don't think they have their shit together.... read more

Friendly and helpful staff. Great energy and they even put on a game show to entertain my kid while we had to wait. I was so distracted by the show we were out in no time! read more

Friendly, efficient, knowledgeable, service driven, great deal ... fun even - I KNOW - who thought I would EVER write this about a carrier - much less voluntarily coming over here to Yelp and write this review. Bri is the young lady that helped me - just great. Moving devices off ATT and T AND Verizon to a single plan on T-Mobile, saving money, completed in a timely manner in the store - and just a couple of hours later the systems had propagated and I am 100% in T-Mobile land. Thankyou Bri. read more

Okay kids. Long story, and I will make it short as possible. 1) Glenn serves me and Dad. I am trying to port my old number into our family circle. Glenn doesn't add me to the account, when he totally could have, and should have said, "Hey, in case you have trouble later, you should be added to this account." Fail #1. Glenn also fails to tell me that my attempt to port number in was denied. I don't find out until THREE DAYS late I go to ANOTHER T-Mobile store. Glenn, dude, just tell me that it is NOT accepting the match between my account # and my PIN. (Verizon gave me an incomplete account number....TWICE...so it wasn't actually T-Mobile's fault, fyi.) In sum, I feel bad for the number of customers Pittsburg/Glenn are servicing (the line was long) and you were super friendly, but you DO need to tell me if something isn't working, and you should cut it off at the pass an anticipate troubled waters ahead. Next time I need T-Mobile, it will be in Walnut Creek, with a woman. Women of T-Mobile rock. The men...not so much. read more

So I'll try to keep this short. Maybe I didn't read as far into it as I should have. The employees were very polite each time we came in. Switched from Verizon because I needed unlimited data. Biggest issue is that I was told that I was getting my two phones on an installment financing plan. Great. I'll make payments on the phones and they will be mine at the end of the process. Well, I found out now that I have apparently been leasing the phones and will either have to turn them back in at the end of 18 months or pay an extra $150 or so each in the end to keep them. It was very thoroughly explained to me both times ( went in and financed two different phones a couple months apart) by two different sales associates, that I was financing the phones and once the installments were paid they were all mine. I don't know if these two were misinformed, or hell, maybe they get higher commission rates on the leasing option, but I feel as though I was taken advantage of. Voiced my complaints to T-mobile through their customer service chat online and was told that I had 2 options. One: Pay off the phones and at the end of the lease pay $300 to buyout the phones. Which basically would cost an extra 25-40% with installment charges etc.. Two: Return the 'leased' phones at the end of 18 months and then finance two more phones through the EIF(Equipment Installation Plan) I was assured I was being put on Originally. In essence pay for 4+ phones and eventually own 2. I explained my situation and asked if there was any way to switch my phones from the leasing program to just being financed and was told "No. Will there be anything else?" I would definitely be very very cautious with any T-Mobile salesman or woman and would highly recommend you make absolutely sure that if you are trying to finance an phone they put you on the EIF plan and don't mislead you into the JUMP! plan. I will never be back in this store as I feel as though I have been swindled out of quite a bit of my hard earned money. read more

This review is for William! He's really awesome. He helped me out with my wife's cellphone upgrade earlier this week and gave me great service. It was the complete opposite of the associate who helped me with my upgrade a week or two before. I forget his name but he explained jack shit and told me I could return my old phone via shipping label. I never got that shipping label in my email and I found this odd so I told William. Turns out, his co-worker was totally wrong. With my plan, I had to exchange it in person. Point is, if you can get William to help you? Do it! read more

KAYLA is an awesome mobile expert! We recently switched from Sprint to T Mobile and the customer service we received at this location was excellent. Kayla was very informative, patient and friendly. I highly recommend her. We not only went in the store once, but three separate times and Kayla always greeted us with a friendly smile. If you go to this location ask for Kayla. read more

I would give this T-mobile store (and T-mobile, in general) 0 stars if possible. I would give them negative stars, if that were humanely possible. ***BEWARE***T-MOBILE IS A BUNCH OF CROOKS*** This store is garbage. It is filled with workers who don't know what they are talking about or doing, and they are liars, to boot. I went to this store in September of 2011 to get on a family plan with my then fiance, and to cancel my "month to month" plan. It seemed simple enough; I paid off the balance of the phone (around $300), switched my number over to his plan, and that was that. They informed me that I would be receiving one last bill for the old plan sometime in the next month, and then it would be cancelled. Seems easy and simple, right? Wrong. I did received the last bill, for $80-something, and paid it. We went about our merry way. About a year later, I started receiving collection calls claiming that I owed T-mobile $686?! BULLSHIT. I tried calling customer service; they claimed that they don't keep records past 6 months? Really?! You are a very large cell phone carrier, and you don't keep digital records past 6 months? Mmhmm. Then the story changed, they claimed that I still owed money on the phone, and I owed a $250 fee for "cancelling my plan". I asked how I would owe a fee if I didn't have a contract, wasn't that the point of a "month to month" plan? I also tried calling the store, stating that I had my credit card statement where I paid off the phone, trying to get a straight answer out of someone on how I could owe a cancellation fee on a month to month plan that involved no contract. I got no answers. Fast forward to now. My husband got tired of the run around and arguing with people on the phone so we are "settling" with T-mobile for the low price of $273. When we really didn't owe them a dime. I will never ever use T-mobile again, and I will tell this story to everyone I meet to warn them not to give their money to these crooks. read more

I took my mother into T Mobile on Century Blvd. in Antioch so that she could get help with setting up her new iPhone coming previously from Android. We waited for about 30 minutes and then a young man if I had to guess he was in his early twenties he looked mixed, short hair cut he may have had green or light brown eyes. He called my mothers name and approached us. He did not greet us he looked as if he was irritated or not having a great day, not very friendly. My mother had concerns about her pictures being transferred over to her new phone. My mother is not very phone savvy. She asked him questions about her pictures being transferred over. He began to switch the service over my mother said something like can you talk me through things step by step because I've never been an Apple user. He said let me switch the service over and then I'll explain. And I noticed that he wasn't very nice I could tell that he didn't like the fact that he had to keep explaining how Apple works and how Android and Apple has a different operating system. He was irritable my mother had to ask him to lower his voice. I didn't like his attitude, you don't treat people like they're bothering you when you work in customer service. If you don't like talking to people or helping people you shouldn't work in customer service. I've worked in customer service for 11 years, even if I didn't like something I would never show it. I didn't like how he treated my mother. His customer service was pretty bad. His manager was decent but the quality of the staff was not there so that reflects his store as a whole. My mother was disappointed that should didn't get her service switched over to her new phone and that he wasn't very nice to her. That makes me feel bad because the customer service was trash and my mother feels bad. I probably won't come back to this location anytime soon. And like always I will always tell others. read more

Finally went back to T-Mobile after two horrible years with Sprint lol (never again) when I walked in the staff was very friendly & welcoming! Giselle helped me with getting my new phone, she was very nice and helpful.. She answered all my questions and did a great job at explaining everything to me! Customer service was outstanding! read more

Honestly customer service here used to be awesome, i don't know if they got a new manager, the good manager went on a different shift or they just hired lazy new employees. Extremely rude. First I'm waiting and the employee comes up, i informed her I'm next, and chick looked at me like i was lying and then you didn't help at all. If you don't like your job, get a different one. And don't let me start on the manager, that had the nerve to lie to me. guess i need to go to a different location or something. read more

Carlos gave the best customer service my bf and i have ever received from any other employee. I hate going to the phone store because workers dont understand what we ask, so then they have to call their manager or tell us to call customer service.. but he knew exactly how to do his job. He was energetic and patient and you just knew he really wanted to help resolve our very much complex issue. He calculated the three phone bills on our line, fixed the confusion, called customer service for us so our problem was resolved on the spot, and gave us clarity. He was a wonderful employee! 5 starz! read more

First off. I hate phone stores. Not sure why, I just never liked them. I went in the other day to pick up an iPhone X. They were pretty busy but I got the pleasure of being helped by a gentlemen by the name of Frank. He was super helpful and knew a lot about the phone. He answered all my questions I was in and out of there in no time. For a guy who hates phone stores... this was a greet experience. The next time I go to any t mobile store it's this one and I'll only work with frank 5 stars! Side note. I know this has nothing to do with the service but that boy was handsome. read more

The new iPhone 6plus came out and of course I had to get it in PINK! I was greeted by the always smiling and helpful Leo! Amazing customer service as always. Then I was helped out my JOEL! He's also a manager I believe he was a manger as well , any ways it was busy as heck it's the day after Black Friday what did I expect! But as we waited for a available computer Joel kept professional conversation with me, showed me a few other products including the 0$ down tablet which I defiantly jumped on, because we knew what phone I wanted he helped me pick out some reasonable priced phone cases, shortly after it was our turn, he made my transaction & my upgrade a walk in the park although the systems glitched he quickly called customer care and handled my problem, him and Leo work very well together as he handled that for me he had Leo get my gadgets and set them up and I was out of there with all smiles thanks to these two!!!! THANK YOU JOEL AND LEO!! Awesome team work!!!!!! I love the location! read more

T-Mobile - Horrible - Mobile Phones Near Me - Pittsburg, California

I have been a loyal T-Mobile customer for 6 years. The associates here are very unprofessional, unknowlegeable about selling phones and don't care about customer service. Initially the sales associate at this particular t-mobile sold me a phone under false pretenses I'm guessing to get a nice commission check. I was not told by the associate that I was signing up for monthly installments to pay for my phone. Then he told me that I would receive a $200 rebate, but he entered my information incorrectly and the rebate was denied. After being on the phone with t-moble's rebate customer service and then the loyal customer service for just shy of an hr and a half I was told that if I could provide documentation that the information the associate entered was incorrect I could go back to the store and resolve the issue. I found the receipt and went to the store. Sydney B was assisting me and Lawrence was next to her the entire time. She attempted to assist me but really wasn't in the mood to. I asked if the associate who'd helped me 3 months prior was in and she said she didn't know who it was eventhough his ID number was on the receipt. I was on hold with the rebate center when I walked in and after being on hold for about 15 minutes Sydney told me that she was being tranferred to the rebate center from customer service so I could hang up. 20 minutes later after making several comments to Lawrence about being on hold for so long, Sydney told me that she couldn't be on hold all day and needed to help customers. When I walked in there were no other customers and while I was there 2 people who were together walked in and Lawrence assisted them. I was the only customer in the store when Sydney made the comment, so I'm not sure what invisible customers she wanted to help. I expressed that I was on hold prior to her being on hold and that I hung up because she told me to, so she couldn't just hang up the phone. She sighed and then several seconds later a rep answered her call. Thank God. Since I'd already spoken to a supervisor a few hours prior, I asked Sydney if she could ask the rep to transfer her to the supervisor that I spoke with. She handed me the phone and I asked the rep if I could be transferred to the supervisor I spoke to earlier. I then proceeded to tell the rep my situation and Sydney said, "I could have done that if you would let me do my job". I reminded her that she handed me the phone to speak to the rep. I didn't ask to speak to him. Sydney then began making comments about she "definitely" needed to go to lunch now. She continued to sigh and leaned against the counter with her arms folded. I told her this was her job and to please not to act as if I was stressing her out. Sydney proceeded to tell me how she hadn't eaten all day and had been at work for 4 hours as if any of that was my concern. Lawrence was standing next to her the entire time and didn't offer to help or take over and there was another gentleman in the back walking round that could have taken over. She then said I was rude. This took me completely by surprise because I'm not a rude person and hadn't done anything offensive to her. She had an attitude with me and was saying smart aleck remarks. I didn't have a bad attitude. I asked Sydney how I was rude to her. She didn't reply. I pointed out that I hadn't raised my voice at her, I didn't call her out her name or say anything disrespectful to her. Sydney told me there were "other ways" to be rude and then told me to get back to my conversation with the person I was on the phone with. Lawrence then begin showing her something on one of the phones and they both laughed. The rep on the phone handled my issue. read more

Came in here to purchase an Iphone 8 and 8X over 3 months ago, buy one iPhone get one free, that obviously includes a trade and a port, which we did. The second phone doesn't come free, you'll be receiving a gift card in the mail after the first monthly payment is paid... or that's we were told until I called Tmobile corporate today regarding my $700 gift card which I still haven't received. I was told that all The necessary paperwork for the rebate or gift card "that is" would be taken care of at the store by our sales rep but obviously that didn't happen.... t-Mobile corporate told us there was no submission for a gift card or rebate in fact, that deal has expired. WT_, are you kidding me!!! I certainly got the situation resolved with corporate after a long, long discussion (let's see) and they are mailing me a gift card for $700 but I certainly will never go back to this store since the sales rep gave us incorrect information or didn't even care at all. read more

So all cell phone companies have long wait times and long transactions, that's just truck nature of the beast. Came I'm to switch my phone and tablet from Verizon, had about a 15 or 20 min wait and was helped by Charles. My normal cell phone company rating is never higher than two stars but he was super helpful and knew what he was talking about. Service is meh, it's pretty fast but coverage is not as vast as Verizon for sure. Loving the price, and I will return to Charles in the future read more

I was just here and while I'm not crazy about the wait (not the employees fault, the store is popular) I was taken care of in such a friendly and efficient manner that I had to leave a review. Leo and Aramis were incredibly helpful and professional. I definitely will come back to them. I suggest this store highly for its customer service. read more

Customer service is amazing. UNDER NEW MANAGER ALEX was the best the guy is working by himself multitasking gave me great deal saved me cash even after I had to do a return. Got on a family plan and I'm super stoked. this dude just needs a clone of 2 to handle the workload. OVERALL HAPPY. DO RECOMMEND IF NEW SERVICE . read more

This place is ridiculous. I will never go back again. I went in to upgrade my mothers phone but they told me I couldn't upgrade because I wasn't an authorize user which I was...anyways I went to a different person and they started the upgrade process (didn't ask if I was authorized or not) but then they wouldn't upgrade because my ID is from out of state. Seriously?! I waited all that time for them to tell me I couldn't do it because I have a NYS license???? I gave up and went to the other T-Mobile on Lone Tree Way. They helped me upgrade with no problem read more

Been there a couple of times, employee by the name Charles helped me out a lot with my new phone, appreciate all the help man. Keep up the good work! read more

Wait times are awful and they never have anything in stock that I need. :( customer service is hit or miss. Occasionally I get someone good who is helpful, nice and quick but sometimes it is the opposite. read more

Just had a great experience with store rep "Jacob" @ The Pittsburg store. I knew exactly what was needed and he provide the service without any hassle. He helped with the phone selection (without being pushy with other phones) and provided perfect cloning of my old phone to the new one. This is what real employees do who care about there customers and work. He gets the highest rating for sure. Thumbs up for Tmobile in Pittsburg!!!!!!!!!!! Pay this guy! read more

Super fast service, loved the employees. Karina was a super big help with getting me set up with another phone today. She was sweet, nice and had a positive attitude. Love the fact she knew the specials and was able to help in the best way possible. Thank you so much for the help ! read more

Horrible experience lines are huge service is horrible too rushed no one here cares about the customer only about getting them out and never fix the mess ups read more

Went here today for a slightly complicated situation and NINA took care of all my worries and made me feel so much better . She was absolutely amazing ! I hate going to cell phone stores because they're usually all scum bags who try to confuse and scam you but Nina was not that at all . She listened to what I wanted and didn't force me to do an upgrade or sell all the accessories . Great customer service Nina , thank you !! read more

So I came to this store early this month in search of a new phone. I had to replace my old phone because the darn thing kept breaking down on me!!! Seriously, I was soooo through with Blackberry....so anyhow...I came in there with a phone I had gotten from an outside retailer and the sales associate Chris helped me out with trying to get the phone to work. Short of it, the phone was crap (after Chris spent mucho time in trying to get this thing to work). I got my money back and came back to Chris. He was very helpful and got me to buy a brand new Samsung Exhibit II which I am loving (btw, I am anti-touch screens). So yea...a few weeks pass and this new phone acts up on me and I had to go back to the store to exchange it for a new one. Instead of Chris, CARLOS helped me out and hooked me up with some good info. He was super helpful as well and very skilled in putting on my phone screen protector ;-) SO...if you're a tmobile user and need help with anything look for Carlos or Chris both men are great guys, extremely helpful, and will take care of you! read more

I was a long costumer at this t-mobile store and one day I walk in there to bu a phone and I told the sale rep Oscar that I wanted to add line to my account but I did not want a 2year contract wit that line so then oscar said okay . a month later I ported out of T-mobile and came to find out that the sale rep sing me up for 2years contract so when I when back to the store they ass manager and some other loser rep that said im training to be a manager acted like dicks and said no ur stuck wit the contracts and we are not canceling them to make u happy so I ask for the store manager and they said his not there and kept giving me the run around and when I talk to the store manager he said he can't do anything that I ha to talk to costumer service and costumer service said I had to talk to the store manager T mobile has lost there costumer service. I am at Verizon now and I'm gald I left them thank u T mobile after I was a costumer for 4yrs u fuck me over I don't recommend u to that t mobile store and to the regional manager I recommend u to hired a new staff there wit people skill and costumer service. the sale rep cant even look me to my face after that they fuck over people all the time and t mobile cant only say will look in too it and thats thats they never fix my contract dont trust them and read what they want u do sign read more

I refuse to come to this location even it is the closest one to where I live. First off I came here last month trying to upgrade from my broken phone to a new one and they told me it should be ZERO down payment if I waited one more month...So I wait that month I come in again and I am told that I have to pay a deductible because my phone is broken. I was never told about any deductible before. So the girl gives me the number to call the insurance and that I can't upgrade right then in there that I have to call and ask to upgrade and what not. So I call the insurance and they say they can send me the same phone and about upgrading I have to call T-Mobile. So that's exactly what I do I call and ask why I'm being told different bs from everyone and what is the right thing to do. He says that I was told wrong from the ppl in store that I could have in fact upgraded in store that they just have to call and bla bla and that if I wanted to I could cancel my current order and go back and tell them they can upgrade me that moment. Instead I had to wait for my new phone through the mail then bring that in and trade it for the upgrade. Really annoying. Employees should all be on the same page and make sure they are telling customers the right thing. Wasted my time and gas coming there. Shout out to Travis t-mobile expert that I spoke to on the phone and told me the correct way to do things. This store obviously doesn't know what there doing. read more

When I first went to switch carriers all was well. But when I came back to see why the early termination fees weren't covered, they had no time at all to talk to me. They don't care that I might have to pay out of pocket that's ridiculous. Don't switch over its a scam. read more

I am currently a new customer to t mobile and have been having some trouble with their service until today, Mario the Sales did a fantastic job with understanding the issues i had and helped me greatly. I appreciated it Mario. Keep up the good wrok read more