I've had to come into this store (by the way it is a corporate store not a 3rd party owned store), twice this year. Actually, twice within the past 3 months and it's not because I'm a T-Mobile customer, though it will be that way soon, but because I am a Sprint customer whose account and phones were still on the Sprint network & billing I needed some help with converting things over (new SIM card, backing up phone, transfer info from an Android to an iPhone, etc.). Each time I went in I was acknowledged, especially if no one was available to help me (as in they were busy with other customers) they would always say "someone will be with you shortly" to whoever walked through the door. And each time I've been in there they were always cheerful and helpful. Good customer service! read more

I have had t-Mobile for more than 20 years, the prior 10 in Washington State were good, and the last 10 years since I moved to Petaluma in the 94952 area code, my service during the day is CRAP. I have reported it OVER & OVER & OVER to t-Mobile and have gotten no resolution. I JUST learned (10 YEARS LATER) by a t-Mobile repair rep that t-Mobile has inadequate cell tower coverage to this zip code and there are no new towers planned at this time. I was also told that no repairs had ever been attempted and that this was the first one. I was told when I reported it 10,000 times before that they were checking, THEY WEREN'T because they already knew the issue was lack of sufficient cell towers. The problem is the person on the other end of the phone hears our connection cutting in and out like popcorn. So, FYI all you folks out there with the same problem, THIS IS THE REASON. Also, t-mobile is pushing 5G internet service, NOPE, 94952 area code, the connection IS BEYOND BAD. The REALLY BAD PART is that most of these cell phone carriers in Petaluma have crap service, so select your price with this in mind. read more

On 5/8/25, I contacted T Mobile to cancel my phone service since I decided to use my husband's phone carrier (Verizon) and save money on a family plan. I was not aware that when I canceled, I would be charged for a full month after my cancellation day. Since I canceled two days after the next monthly billing cycle, I was required to pay for 28 days that I would not use. When I asked if there was a way that they could prorate the last bill, they said that we don't do that. They also added late charges to the bill and refused to removed them. I told them that when I called to cancel, it was a perfect time to offer a family plan for my hubby and I. Not only would they have retained a loyal customer, but they would have made more business and wouldn't have gotten a bad Yelp review from me right now. This was a missed opportunity for them! read more

Hi, I had questions about my bill and Emily and Teresa were so awesome. They answered all my questions informed me about the new phone coming up. They were very friendly. The store was immaculate and I'm very excited to keep doing business here! read more

Went to this store once again with another request to solve a technical problem - Brian, the manager, and staff greeted me warmly - this time representative Cody came to the rescue - in no time he found the solution - he was friendly and helpful during the entire process even though there would be no commission involved - will gladly go back again and maybe next time might even purchase a new phone / read more

WORSE SERVICE EVER !! Literally have to go outsode to get internet and none of my notifications come in ! Do BETTER ! Been w t mobile 10 yrs now since switching to metro network its crap shitty ass internete service! read more

I went to this store today and have never been treated so rude and disrespectful My sons phone broke and I wanted to get him on his own plan I ended up leaving the store getting nothing done when I asked for his name he refused to give it to me and told me he had no name so I took his picture Here is the piece crap that works there read more

This review is for the Company T-Mobile and is no reflection of the office or employees of the local office. If i could give no stars I would. On Friday i spent 2 hours of valuable work time on the phone with T-mobile. I decided on the recommendation from a friend to switch from Xfinity. ** First you have to do everything one the phone, no online chat. Even thought I expressed the process was taking too long, it was one sales pitch after another. Finally at the end, I was told I would get an email to sign or I would get a phone call to confirm all the details. I received the phone call, and assumed all was in place. Today i decided to check on my order, and found an email saying my order was cancelled!!! I called them, and yes, they confirmed by order was canceled and had no reason other no note they wanted to refer me to a store. I gave this company my credit card #, my SS# (becuase they said they needed to run my credit). Pick out a phone, a watch etc... If I could say it as many times as Taylor Swift, I WILL NEVER EVER, do business with this company, and will proceed to tell every one I know. Email attached to confirm my anger. read more

T-Mobile - Never ever use T-Mobile. - Mobile Phones Near Me - Petaluma, California

I wanted to share what a positive experience we had last Thursday with T-Mobile, Petaluma location. After years of AT&T horrible customer sv, dropped calls, price gouging for calls when we traveled, their malfunctioning voice recognition software when you dial 611, recently rising prices, we decided to switch to T-Mobile. They gave us the "over 55Plan - 5G" which was half what we were paying for AT&T. There are many plan options. Coverage seems better than we have had with AT&T. Sometimes it would be two days before a voicemail showed up on our cell phones. T-Mobile gave us these fab perks for our two cell phones and an Ipad: 1. Free Netflix standard plan where we were paying $15.49 per month. Now T-mobile pays the Netflix bill forever. 2. Free Apple TV streaming on all devices. 3. They reimbursed us for the AT&T balance we paid off on one of our cell phones in the amount of $472.17. They also give wonderful offers if you want to trade in your phone and upgrade - we stayed with the phones we have. 4. Gave us a $60 coupon to be used for annual renewal of our AAA membership. 5. Unlike AT&T that sends warnings like, "You have exceeded your data allowance and therefore transmission will be slowed", plus "we are charging you for addl. data use", T-mobile gives us UNLIMITED DATA, TALK AND TEXT FOREVER for one flat rate including all fees and taxes. 6. An even further discounted rate if you pay your bill on autopay using a debit card. They have several easy payment ops. Word of advice, we think it is much more expedient to go to the T-Mobile store than deal with things on the phone, just arrive when the store opens before they get busy. If you make the switch in person they are a wonderful help with all of the details in switching carriers. Manager named "Dang" is very nice. At the store, ask for Cody P. Graham. He is really an expert! He stayed with us for 4 1/2 hours to make all of the necessary changes on our three devices and setting up all of the free perks. AT&T makes it difficult to leave by locking phones and requiring passcodes etc. T-Mobile made the process very painless. They did all the changes easily. If you decided to change, bring with you all of your passwords for Netflix, AAA info, everything about your current cell service and pass codes. I printed out everything which really helped and made it easier for the T-Mobile tech. We are so happy we switched at a time when AT&T just decided to raise rates for cell service. We are saving a bundle of money by doing so and the customer service at T-Mobile is so refreshingly five star! I hope this was helpful! read more

Cody was fantastic to work with on switch from At&T to T-Mobile. His Manager Dang was also a great help. The only complaint is the time it takes and the specific info that is needed to switch carriers. We spent 2.5 hours first day and about 2 hours second day to get everything squared away. read more

Thank you T-Mobile Petaluma! Cody,for setting my new phone up and Dang,for literally sitting at the table with my laptop helping me connect my phone to my lost Facebook account. They were pretty busy but he worked with me until it was fixed. I've got 16 solid years with this company because their customer service is so good. Much appreciated!!! read more

I have nothing against the employees here, they do their best to help and are super nice, it is the company that IS the problem! I pay premium prices (well over $100 per month) and can't get good internet OR phone service every time I turn a corner! Tmobile is complete GARBAGE!! Their service map said the town of sonoma HAS full coverage in MOST areas, but I have discovered that is FAR from the truth!!!! The company LIES right from the get go, ALL they want is money from as many customers as they can! My phone CONSTANTLY say I have NO internet OR bars for cell service!!! I can't get service at work either! I have currently REMOVED ALL payment methods, so they will no longer be able to charge without MY say in it! I am so angry with Tmobile and their LIES and I will be speaking to someone about my dissatisfaction on Monday! THE TAKEAWAY: stay the F*** away from tmobile! They are greedy S.O.Bs. their commercials are outright LIES used to LURE you in. Please go elsewhere for cell service. read more

In recent storms we lost power and had no service but learned our neighbors did with T-mobile. We went to a couple T-mobile locations and researched how to change service providers prior to arriving to the Petaluma team, this group of guys know their stuff, are patient, helpful finding deals and so kind! Work with Dylan he's a magician! All of the staff we interacted were very approachable and we felt we were in great hands despite a long wait with loads customers who were quite cranky and rude. read more

Dang and Cody helped us out with adding a new line to our plan as well as setting up my boyfriend's new iphone. The entire process they were 100% friendly and eager to be of assistance! Cody was very patient with us, and explained any of our concerns with a great attitude! Highly recommend this location, 10/10 service!! read more

I called today to check on an item inventory before I go in cause you know, Pandemic style. This guy picks up the phone which he was super nice about it & he is like I will put u on hold to go check the item if we have it (he also introduced himself as the team leader). So im like sure....on hold for 10mins,15mins....30mins....40mins.....then this other guy picks up the phone "hey Robert?" Im like nope wrong line still holding for item inventory. Then he is like let me put you on hold again sorry. So I was on hold for like 53 mins with no explanation of oh sorry we are busy or oh are you still there? Basically pretty bad customer service. I deal with patients daily & I get it if you get busy & you forget the phone lines but you can still attend to them in between customers. Specially if you are the team leader I would expect a better customer service from you or a call back at-least. I ended up ordering the item online but if they had it I would have gone in today so oh well but thanks for wasting my time team leader. read more

T-Mobile - Just on hold - Mobile Phones Near Me - Petaluma, California

This is the most unhelpful T-Mobile shop I've ever been to. The lady didn't want to help me and wasn't interested. She had attitude. Don't come to this T-Mobile read more

T-Mobile - Mobile Phones Near Me - Petaluma, California

Ashley helped my mom switch over to T-Mobile from Verizon over the New Year's holiday. She was so patient and thorough! Even though the transfer itself was logistically challenging because our family wanted to stay on a single plan but all live in different cities she made it as easy as it could have possibly been. She clearly wanted to simplify everything for us and was incredibly accommodating the whole time. She is amazing, if I owned a business I would have tried to poach her right then. read more

We went back specifically to this location because of Able. This time it was to buy a second phone. Able actually remembered us from our visit 6 months ago! He is the kindest, most helpful salesperson who earlier this year had walked me through the entire smartphone experience as I had never had one before. We must have been there 45 minutes or so. He was patient and answered every question we had. The other employees have also been patient when I had to call several times to try to figure out my phone. Really, how many places can you shop in Sonoma County where the employees greet you with a smile and don't make you feel like a dunce! Very old fashioned service that other businesses need to mirror. So, here's to Able for being a credit to T-Mobile and his family for raising him right! It does matter to shoppers like me who will shop where they are treated well. I'm afraid you'll have to hit the photo to see Able better! Sorry, said I wasn't a Geek! read more

T-Mobile - Able @ T-mobile! - Mobile Phones Near Me - Petaluma, California

I am super grateful for Dillon, the nice fellow who helped me on two different visits on one day as I decided between keeping the Google Pixel 3A I bought online or getting a different phone in store. He was so patient with me as I was pretty indecisive over whether or not to keep the pixel. I loved how he didn't try to push more expensive phones on me and just was showing the features of my different options within my budget (ideally under $1k). I really appreciated his help throughout the day and I left feeling taken care of. Thank you so much to Dillon and Tmobile for great service. read more

This shop was amazing! I had spent 8 hours on the phone - I kid you not - and they took care of the problem in 1/2 an hour. The BEST Mobile phone shop I've ever been too. read more

This was my second really good experience at T Mobile. I went in very frustrated because of bad phone experiences and Jimmy was patient and helpful despite my bad attitude. I was able to solve my problems and he really took the time to help me. I will definitely stay with T Mobile because of the customer service at this store. read more

This is by far the best service I have ever received at a cell store. All the staff was extremely helpful and took care of everything for us. The plans are fantastic and the advertised price is actually what you pay. Unlike dishonest att that tells you one price and charges another after you are locked in for 2 years. read more

Sophia was the wonderful gal that helped me upgrade my iPhone 7 plus to an iPhone XR! She was extremely friendly, knew how to carry on a conversation (some T-Mobile employees are superficial and/or fake), and was dressed well. She did goof a bit when she forgot to scan the case I chose but I won't hold it against her :) It was a hard day at work so I was content to wait. Thank you Sophia for such a wonderful experience! read more

Petaluma T Mobile is probably the best store around. The staff is courteous and knowledgible. Nicole helped me understand my new phone and went thru my data to clear out apps that may have been useless or problematic for the new phone. My phone got badly damaged when we were evacuating during the fire alert. I went to t mobile in SF, 9th ave because that was were I bought the phone which was damaged and the staff was aloof and wouldn't replace my phone since my drivers license was expired. I explained I had a paper temp license since I was waiting for a hard copy of the new one. So Petaluma got my business and I will always return there. read more

There workers asshole to deaf customer service and when I leaving the store they speak and laughed together look at me when I got sit the my suv truck parking of front the store I gave you nope of out 5!! There is disrespectful!! read more

I had the pleasure of purchasing a new phone with a most pleasant manager in this location. I was greeted with a smile and was given all my options available for the phones. I was given all the tech info in layman's terms and felt that I was not condescended to. The representative Sami could not have been more helpful. The purchase was seamless. T mobile has a great asset in this individual. I would highly recommend this location. There is generally a wait time but for the device you get it is well worth it read more

BETTER THAN AT&T... Anything is! The people are friendly. But try calling the store after hours; it's a waste of time. You can't equip your store with pre-recorded store hrs or something? The phone just rings endlessly. When you call the local number and try to get store info by pushing 5 it loops back to the same main menu. When you push 3 for the store location, as I already mentioned, the phone just rings (endlessly). Being you provide phone service I would expect your stores to be the best example of your product. The current configuration isn't your best, by any means read more

We were just in TMobile because my daughter forgot her password. Luis was very patient and kind. Thank you!!!

Customer service is great when you walk in the are friendly and helpful. 1 star for there service. Can you here me now?? Is my new motto. I live in Petaluma and have never had a service that drops calls so much. Metro was better read more

I continue to come back to this store as its always the most helpful. They've helped me process 3 warranty issues while the other stores in Santa Rosa just gave me a phone number to call and said that was all they could do, so I appreciate this store always helping me through the process. Thank you Able for your customer service. read more

Being from Southern California where a lot of the T-Mobile associates looked at us like dollar signs and a means to get their bonus incentive; it was so incredibly wonderful to have Anthony and Able assist us in upgrading our phone and our data plan because it seemed like their only incentive was customer satisfaction and for that this TMobile store gets 5 stars. We honestly can't be the easiest TMobile customers to work with based on the fact that we are highly suspicious due to past issues with the company- from bold face lying assiciates signing us up for service, to hiked up and everchanging monthly bills, to having to deal with the phone insurance claiming they did not receive our phones & charging us hundreds of dollars- simply put we can't help walking into any TMobile store with a chip on our shoulder. BUT when we were met with true customer service professionals who makes customer satisfaction priority over sales it really turns those frowns upside down. That is what happened with Anthony and Able. After we explained to Able what we could and could not afford, he really worked within our budget to find the best phone and phone upgrade for us. It was a bit tedious even so much so that the manager Anthony stepped in to finish our transaction but we are completely happy with the final result. Then after the sale was completed Anthony still went the extra mile and transferred all of our photos from our broken IPhone to our brand new Android. We were noticeably irritated when we first walked in because we didn't want to get upsold and taken for a ride like we had in the past with TMobile but these guys were troopers and got us to the point where we were smiling, laughing, and got what we went into the store to get so they deserve extra props for that. On a general note if you are going with TMobile it is really best for a no hassle experience to get a month to month flat rate plan. We did that for a year and it was $80 a month no issues or bill surprises whatsoever. The problems arose when we tried to sign up for a family plan. It was still month to month but TMobile offsets the bill period so a customer can't just cancel one month and move to another plan at another network the next, which is still better then being locked into a 2 year contract, but none the less frustrating financially. If you do sign up for a plan just make sure you get what the final bill every month will be, including taxes, so there will be no surprises. And ofcourse getting upfront, honest, friendly assiciates-like Anthony and Able at this store- makes anyone's TMobile experience a lot better. read more

Olga was beyond awesome! So helpful with helping me pick out my new phone. We had such a good time and it was a great experience. I felt like I was hanging out with a friend! read more

I have had a good standing t mobile account for over 2 years, that I got for a close friend of mine because her credit was not good enough to get her own account. Anyways I wanted to add a line for myself and saw the free iPhone promo. I spent a long time in the Petaluma branch and upon set up for the additional line, made it Chrystal clear I was not goin to afford a phone plan for anything more than $60 a mo. Which is what I was paying with Metro for unlimited. I owned a perfectly good iPhone 7 Plus and was told to trade it in for the new phone that was "free". The sales rep told me I would be not paying to lease the phone, that I own the new iPhone. Then my bill comes and my portion is over $100!! And I am also paying $31 installments on the leased iPhone. I additionally was told I had to get a cover and screen protector which is also a monthly installment and neither case nor protector lasted more than 2 weeks, and he signed me up for insurance on the phone that I didn't want because it was another 16$ a month. Jesus! I was totally swindled, and I plan on speaking with management. I would have never traded in my perfectly good fully paid for iPhone 7 Plus bought the and paid for at the amount of $599 only to pay to lease a similar phone. I only came to this conclusion after I visited the Novato T mobile, and the branch manager was very helpful and explained to me I was totally taken advantage of and the sales person did it for the commission. I now remember why I shouldn't mess with phone companies and contracts, even if metro is nicknamed "Ghettro" they at least have cut and dry policies and promotions. I want my money back. read more

I've had issues with this store in the past but a gentleman by the name of Able has erased those bad memories. In a world where excellent customer service is non-existent I am happy to say Able is the exception. Friendly, knowledgeable and sweet as can be. Any purchases I make will be with him! read more

I have never had anyone more helpful than Chief; the store associate at this location. After driving a total of 225 miles and 7 different locations, all of which were unable to help me with retrieving a receipt from another store that failed to email it even after I was assured that this was the only method they used now. This put me in a very unfortunate predicament with the phone issues I was having. The store where I originally made the purchase offered no assistance whatsoever and in fact suggested that I get in the car and drive 3 hours to their store with fires burning all around their location and several roads being shut down and jammed with people evacuating the area. All to retrieve a receipt that they never sent me. I went to this location and was finally met by a smiling face who immediately started helping me solve this dilemma. We called the store where the original al purchase was made and After being hung up on and then snapped at by their store manager, Chief stepped up and shut that down real quick. He showed extreme sympathy to my situation and went out of his way to help get it resolved. Can't say enough about the level of service he provided me! read more

Unfortunately, there's no rating below one star: I'd suggest one moon. My experience/issue with T-Mobile, and the Petaluma store, began when I bought a T-Mobile "mobile hot spot" to get light-use Internet in my photo studio. $135.23. It worked three days, connecting intermittently, and finally stpped connecting at all (I'm in RP, so I'm not out of range). I brought the device back; asked for a replacement. They were unwilling to do so. A lively and not especially cordial discussion ensued. I finally got a new hot spot. I should have simply canceled the account, but I guess I'm an optimist. The new hot spot lasted a couple of weeks. Like the first, it would connect anywhere from 15 minutes to an hour before dropping off-line. Turning it on and off usually brought it back to life. I finally gave up, brought the device back to the store, and told them to close the account. They didn't want the device, and they couldn't close the account, but they did call up customer service somewhere, who was finally willing to close the account--in June, the earliest they could do it. I gave up. Paying an extra thirty bucks for a month's service when I don't even have the digital device (I told 'em to toss it: it's dead anyway) is cheap if T-M goes away forever. In short, if you buy a T-Mobile hot spot, be prepared for big problems, a lot of cash for nothing, and customer service that surpasses even the airlines for surliness. I'm back to AT&T. read more

Great customer service! I had a problem with an account/billing and Sarah went above and beyond to contact their business center and correct the problem for me while I waited. T-Mobile has a gem in Sarah! read more

I couldn't have asked for a better experience in the customer service realm! Able was the most helpful, friendliest and professional salesperson that I have ever encountered. I had an issue with the insurance company in a phone that I received in the mail and Able talked to about 5 different people on the phone professionally and patiently to help me resolve my issue! He truly cared and I felt like he was helping one of his close friends. He is genuine, sincere, honest, helpful! Thanks Able for being such an awesome human. I too am in customer service and I hope that I can be 30% like you. You are one of the best! Rock on read more

I have twice now been manipulated and lied to at this store. The first time a lady helped my husband and when I got off work I went in that same day. She told me,"Your husband said you can get any phone you want." I did only to find out that was not the case at all. The second time I was promised by Maria Torres my bill would be less than $175.00 a month WITH the new phone and payments. She then said it would go down after 9 months leaving me a smaller bill for the remainder of my contract. ALL A LIE. I was told that is not the case now that I am stuck with a almost $200.00 bill a month. My only option to return the phone I was tricked into purchasing. Problem is I have no old phone anymore and I am stuck in this contract that IS NOT WHAT THEY QUOTED. Gary Taylor, the Store Manager said their was nothing he could do. I am currently trying to get a hold of the district manager, another lost cause....no return call. LIES/MANIPULATION/TRICKS....what ever you want to hear to get you to sign. READ YOUR CONTRACT. It will not be what they said. read more

Able is probably the best phone store employee I've ever met. He's nice and makes everything simple. Good guy.