I've had to come into this store (by the way it is a corporate store not a 3rd party owned store),…read moretwice this year. Actually, twice within the past 3 months and it's not because I'm a T-Mobile customer, though it will be that way soon, but because I am a Sprint customer whose account and phones were still on the Sprint network & billing I needed some help with converting things over (new SIM card, backing up phone, transfer info from an Android to an iPhone, etc.). Each time I went in I was acknowledged, especially if no one was available to help me (as in they were busy with other customers) they would always say "someone will be with you shortly" to whoever walked through the door. And each time I've been in there they were always cheerful and helpful. Good customer service!

I have had t-Mobile for more than 20 years, the prior 10 in Washington State were good, and the…read morelast 10 years since I moved to Petaluma in the 94952 area code, my service during the day is CRAP. I have reported it OVER & OVER & OVER to t-Mobile and have gotten no resolution. I JUST learned (10 YEARS LATER) by a t-Mobile repair rep that t-Mobile has inadequate cell tower coverage to this zip code and there are no new towers planned at this time. I was also told that no repairs had ever been attempted and that this was the first one. I was told when I reported it 10,000 times before that they were checking, THEY WEREN'T because they already knew the issue was lack of sufficient cell towers. The problem is the person on the other end of the phone hears our connection cutting in and out like popcorn. So, FYI all you folks out there with the same problem, THIS IS THE REASON. Also, t-mobile is pushing 5G internet service, NOPE, 94952 area code, the connection IS BEYOND BAD. The REALLY BAD PART is that most of these cell phone carriers in Petaluma have crap service, so select your price with this in mind.

We all have to visit a phone store from time to time, and it's rarely a pleasant experience. My…read moregoal was to move my account from one carrier to another and upgrade my phone. After consulting with friends I chose Verizon. I walked into this location cold with my old phone in hand and a bit of paperwork from my old carrier. Jessica, the representative who helped me, was friendly, intelligent, and professional. I was provided with a level of help that is very rare in the complex world of cellular carriers and their often confusing promotions. She explained the fees, was patient about answering all of my questions, and made the experience about as painless and quick as possible. Thank you Jessica for your attention to my needs and helpful advice. You're a valuable asset to the company you work for!

Thank you to Raoul for making our visit to your store so wonderful. You helped my husband set up…read morea link so he can interact with work while he's on the road. You were attentive, patient and so very knowledgeable about the technical aspects of his new phone. You are the best example of " excellent customer service." Thank you.

I went here today to have my cell service transferred from my new phone back to my old one. When I…read morearrived, the lady was helping someone. An hour and 15 min later, she is still helping the same customer. I needed a 5 minute fix on my phone. Several people came in and left because they got tired of waiting. There is zero reason it should take over an hour and a half to set someone up with a phone. She lost three customers since I've been sitting here waiting. She is the slowest, worst customer service rep I have ever met in my 30 plus years. Her name was Stephanie.

Need new employees. Bad customer service especially the one with the shot up lips bad customer…read moreservice and not welcoming at all the store was empty when I walked in and I can see why.

I purchased an Apple 12 from these folks, had to return it: no notification with texts, would shut…read morevolume down at will, selectively would not charge, no email notifications. Traded for a 12plus, same EXACT problems, now out of warranty. While I was there, a woman came in with a tablet they had "fixed," but she couldn't get it to charge at home. I do NOT recommend them.

I went back to your store in Petaluma on East Washington today to exchange my android phone for an…read morei phone. Luckily the same clerk that I'd met before was there to help me again. I'm a senior and he understood my problem with the android and, again, he was marvelous in explaining what I could do to make my new cell number easier to manage. A friend who was with me is going to drive from a nearby town to come back to this same Metro shop because the clerk is so kind and patient! She's ready to change service providers and sign up with Metro. Super service, excellent prices, good equipment. Fantastic.

Avan Wood is an amazing and very helpful guy. Wonderful service not only by him but also the…read moremanager. Let me tell you Avan is amazing and so patient. We had to come back a few times due that my daughter was not happy with the new iPhone. We finally chose one and Avan was extremely patient and not only nice but took the time to explain the features and gave us the time to think about it too. Top noch customer service! I'm impressed and will continue doing business because customer service does matter. Until next time! Chao!

Awesomeness! Drew and Matt are exceptional humans! Patient, knowledgeable, thorough, efficient…read more They both went above and beyond for me today. I appreciate the extraordinary amount of time they spent getting my new account and devices set up. So glad I decided to drive the 1.5 hours to do business here.

I have bought phones and I have had my family's and my phones repaired at Petaluma Wireless for…read moreover five years. I have always received excellent service and great value in every transaction! They have earned the highest rating I can give. Thank you, Marcia Petaluma

Picked up a used iPhone in great shape for a fraction of the cost of a new one. It was nice to have…read morea human moment concerning technology with these fine folx. Locally owned!

My 14 year old computer would not longer boot up. Robert was able to install a new operating…read moresystem, which resolved the problem. It only took about two hours to complete the job. The cost was quite reasonable. It was a pleasure working with Robert. I give this business an outstanding recommendation for technical knowledge and quality of work.

Really knowledgeable with Apple phones. Andrew was as efficient and nice as could be . Top notch…read moreservice . Very reasonable prices

This is a 'thank you' to Stephanie for her terrific service yesterday at the store. Through some…read morequirk of technology, my iPhone had become inoperable. Although dubious at first at to whether she could fix it, she persevered and kept working at it until she got it operating yet! Thank you again, Stephanie.

David, the manager, was awesome!!! Unfortunately we have had issues with sales reps in the past…read more(including getting hung up on by one prior to walking in the store), but he was the best! Honest and genuine.

I went in to get my phone fixed and overall it still turned out good. At first, we had a bit of a…read moredisagreement and things got a little tense, so it wasn't the most professional moment. But we were able to talk it out and come to an understanding. In the end, he fixed my phone and got it looking good again, which I really appreciated. Even though there was a small argument, the final result was solid.

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

My Samsung was not charging properly after many of my attempts to fix it - finally brought it to…read moreuBreakiFix - Alex, the manager, was very friendly and open about what they could or not do - after a very short period the charging was working full blast again (it was not the charging cable) -/ Also Alex shared much info about the "ins and outs" when charging a phone - the bill was so nominal I decided to buy a small item to add to the compensation for their "quick on the spot" repair - had been there before for another situation and was very satisfied with that outcome - for sure will go back once again when the time comes/

This place is a complete blatant rip-off! Beware. Called them about my IPhone shattered screen…read morereplacement, yes they can do it. Looks it up, and with a straight face says it's $575+ OR cheaper with their "membership" which is 30 something a month. Huh? Other option is a non-official replacement glass which is still $280+ without a membership, less with. I don't need or want a membership! Hard sell. Finally said okay I'll take the off brand. Goes in the back, then says they are out of those! So my only option is to pay over $575 for a new screen when I KNOW other places charge less than a third of that? Nope. The guy said this all with a straight face and they are chain, obviously pushing these memberships. Guess what- just went to Batteries Plus on Santa Rosa and paid $94 for the genuine screen! This plus must think people are stupid.