I am not sure how to express how incredible our experience was at this T-Mobile location. My wife…read moreand I went in on July 20 to inquire about switching from Verizon to T-Mobile. When we originally decided to go in it was just to gather information about pricing and plans for us and we were not planning on completing any transactions. When we entered the store, we were immediately greeted by Emily, one of the associates who sat down with us to inquire about why we came into the store. After we explained to her what we were looking for her retail manager on staff that day came over and started talking to us as well trying to dig a little deeper about what it is we wanted to do. So, after talking to both of them we decided that it was a cheaper idea to keep our devices and bring them over from Verizon. They are going to pay off our phones for us for switching which is absolutely awesome. What we ended up doing was we decided to bring our phones over and leave the other devices with Verizon just for now until we pay off our phones. Once we pay off our phones, we will bring the rest of our devices over, so we are on T-Mobile network solely. We only had to pay $50 for everything and our account is now set up and ready for the other devices, so we don't have to add lines when we go in! Both Emily and her retail manager were so helpful and friendly it made me realize that there are truly people out there not just to make money but there are people who are there to ensure you're getting only what you need and nothing more. Plus, there are so many perks included with T-Mobile that you would have to pay for with Verizon or another carrier. Then I had to go in the next day to find out why I was unable to log into the T-Life app and the associate that helped me was so helpful and he was able to get my logged in in a matter of minutes. The trip to the store did not take long at all. We would like to thank the staff at the Petaluma T-Mobile store for making it such an easy process and making us feel like we really do belong with T-Mobile. We will be returning to this location for all of our mobile needs.

I have reported for 10 years that my service at home in Petaluma on the West side too often sounds…read morelike popcorn, mostly on the other side of conversations. A T-Mobile 611 tech told me that T-Mobile doesn't have sufficient cell tower coverage, that NONE of the repair requests had ever been researched as they knew that this was the case. THANK YOU TECH who told me!!! They are now pushing INTERNET SERVICES, again, poor coverage. And, my phone bill is $96/mo and a phone that was stolen which I paid insurance for I still have to pay off. Why bother having insurance if they merely allow you to keep paying on a stolen phone. Yes, they do give you a RECONDITIONED phone, that someone else returned. When I can I'll switch to VERIZON which everyone I speak to seems to think does much better. Too bad this is about the best you can do is vent on YELP because the company doesn't have reputable service practices.

Heya Verizon Team! I wanted to take a moment to applaud one of your 'stellar' employees. I…read morevisited the Petaluma store (address: 401 Kenilworth Dr. in Petaluma # 410-420. I drove over there in the heat from Sonoma ... believe it was Sunday ,August 16th or the next day ( ?) When I walked in the store..it was very clean & refreshing ...for one thing, it was nice & cool & it felt good to get in...but the store seemed very relaxing ...& all the employees were calm & ready to help...with a smile. I'm writing in regards to BRYAN, .a young man who came right away to help me. Maybe he recognized me from my previous visit about a month ago. ....& I did remember that he was supportive from my last visit there... I was glad to see him again. I came in there to work out my bill and to fix some aggressive 'malware' graphics that were taking over my phone! This had been going on for 3 days ! & I was livid that I couldn't remove them ...which made it impossible to use my phone... Very frustrating. !.. I was worried. but Bryan fixed the problem in just a few minutes & VOILA... my phone cleared up! After the last few days of my phone being 'hexed' I was so relieved...Then Bryan also helped me get a better phone plan. All in all, I was only there for only maybe 15 minutes. The whole time I was there I saw the other staff being very polite & calm with everyone. I walked out the door with a relieved smile on my face. Bryan absolutely changed the course of my day ! He took the time to listen to me, even though I was getting upset about the malware...etc. He was so kind & polite with me...AHHH....what a relief... I appreciate the whole experience. Sometimes it only takes a small moment to change the energy & he embodied the whole scenario of excellent customer service.!!!....So...thank you very much Bryan... Hope to see you again over there! A.C.

We all have to visit a phone store from time to time, and it's rarely a pleasant experience. My…read moregoal was to move my account from one carrier to another and upgrade my phone. After consulting with friends I chose Verizon. I walked into this location cold with my old phone in hand and a bit of paperwork from my old carrier. Jessica, the representative who helped me, was friendly, intelligent, and professional. I was provided with a level of help that is very rare in the complex world of cellular carriers and their often confusing promotions. She explained the fees, was patient about answering all of my questions, and made the experience about as painless and quick as possible. Thank you Jessica for your attention to my needs and helpful advice. You're a valuable asset to the company you work for!

One person working, five customers waiting. Couldn't be bothered to say hi to people was they…read morewalked in. Stood there for ten minutes without any kind of acknowledgment. No thanks.

I went here today to have my cell service transferred from my new phone back to my old one. When I…read morearrived, the lady was helping someone. An hour and 15 min later, she is still helping the same customer. I needed a 5 minute fix on my phone. Several people came in and left because they got tired of waiting. There is zero reason it should take over an hour and a half to set someone up with a phone. She lost three customers since I've been sitting here waiting. She is the slowest, worst customer service rep I have ever met in my 30 plus years. Her name was Stephanie.

I went back to your store in Petaluma on East Washington today to exchange my android phone for an…read morei phone. Luckily the same clerk that I'd met before was there to help me again. I'm a senior and he understood my problem with the android and, again, he was marvelous in explaining what I could do to make my new cell number easier to manage. A friend who was with me is going to drive from a nearby town to come back to this same Metro shop because the clerk is so kind and patient! She's ready to change service providers and sign up with Metro. Super service, excellent prices, good equipment. Fantastic.

Super unhelpful and difficult to understand, bought a new samsung phoen from corporate online,…read moreoffered no help,Metro sucks,no service worth keeping with them anymore and no corporate stores anymore,

Heya Verizon Team! I wanted to take a moment to applaud one of your 'stellar' employees. I…read morevisited the Petaluma store (address: 401 Kenilworth Dr. in Petaluma # 410-420. I drove over there in the heat from Sonoma ... believe it was Sunday ,August 16th or the next day ( ?) When I walked in the store..it was very clean & refreshing ...for one thing, it was nice & cool & it felt good to get in...but the store seemed very relaxing ...& all the employees were calm & ready to help...with a smile. I'm writing in regards to BRYAN, .a young man who came right away to help me. Maybe he recognized me from my previous visit about a month ago. ....& I did remember that he was supportive from my last visit there... I was glad to see him again. I came in there to work out my bill and to fix some aggressive 'malware' graphics that were taking over my phone! This had been going on for 3 days ! & I was livid that I couldn't remove them ...which made it impossible to use my phone... Very frustrating. !.. I was worried. but Bryan fixed the problem in just a few minutes & VOILA... my phone cleared up! After the last few days of my phone being 'hexed' I was so relieved...Then Bryan also helped me get a better phone plan. All in all, I was only there for only maybe 15 minutes. The whole time I was there I saw the other staff being very polite & calm with everyone. I walked out the door with a relieved smile on my face. Bryan absolutely changed the course of my day ! He took the time to listen to me, even though I was getting upset about the malware...etc. He was so kind & polite with me...AHHH....what a relief... I appreciate the whole experience. Sometimes it only takes a small moment to change the energy & he embodied the whole scenario of excellent customer service.!!!....So...thank you very much Bryan... Hope to see you again over there! A.C. A. Chatterjee

I went there when my phone stopped working and Sammy was so helpful! Sometimes when I'm dealing…read morewith my phone I feel like an idiot! She didn't talk down to me at all. She was super helpful and very patient! Whenever I need to buy a new phone or upgrade my plan I'm going to her. They should give her a huge raise. Everyone there was very helpful

I have bought phones and I have had my family's and my phones repaired at Petaluma Wireless for…read moreover five years. I have always received excellent service and great value in every transaction! They have earned the highest rating I can give. Thank you, Marcia Petaluma

Knowledgeable. Responsive. Professional. Highly recommend! Have helped select/purchase personal…read morephones. Have provided technical support over a number of years.

They must not be in service anymore. Don't have time to drive out there so tried calling several…read moretimes in a span of a week at different times during their business hours and no answer all 7 times.

These guys are great, super easy way better than going to the Apple Store! Check out downtown…read morePetaluma while you're waiting!

I had an excellent experience with Rose E. today! I decided to update my phone and watch....it was…read moreso easy. Rose took care of everything, walked me thru all the necessary steps and had me all set up in such a short amount of time. I always choose this location for products and ease of service. Rose was professional, knowledgeable and had me smiling the entire visit. 5 STARS!!! **PLUS all of the ATT staff was super kind and helped with my experience. A great team.

Warning: Severe Safety, Accessibility, and Billing Issues…read more In late June 2026, I came here for a promised $0 iPhone 17 Pro trade-in upgrade and paid cash upfront for taxes and a charger. The transfer was never finished due to system glitches. Instead, the interaction escalated when a clerk became confrontational and highly intimidating. The situation grew so severe that staff locked the exit doors, trapping me inside. A police report was taken regarding this incident with the Petaluma Police Department. Despite the unfinished transaction, corporate locked my online portal, tacked on duplicate equipment fees, and auto-drafted my bank account. I have escalated these violations to the FCC and CPUC. Seniors and individuals with disabilities should exercise extreme caution here.

"I went to them because I thought my phone wasn't working right, but they told me my phone was fine…read moreand just needed an update. They updated it for me free of charge! Honestly, they are very honest and friendly. I'll definitely go back there every time I need to fix my phone or any other device. If I had gone anywhere else, they definitely would've charged me just for the update.

5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.

My Samsung was not charging properly after many of my attempts to fix it - finally brought it to…read moreuBreakiFix - Alex, the manager, was very friendly and open about what they could or not do - after a very short period the charging was working full blast again (it was not the charging cable) -/ Also Alex shared much info about the "ins and outs" when charging a phone - the bill was so nominal I decided to buy a small item to add to the compensation for their "quick on the spot" repair - had been there before for another situation and was very satisfied with that outcome - for sure will go back once again when the time comes/

Quick and easy service! I went in for a cracked screen through Verizon. Jonathon helped me today,…read morehe's great and the experience 10/10.