I went here today to have my cell service transferred from my new phone back to my old one. When I arrived, the lady was helping someone. An hour and 15 min later, she is still helping the same customer. I needed a 5 minute fix on my phone. Several people came in and left because they got tired of waiting. There is zero reason it should take over an hour and a half to set someone up with a phone. She lost three customers since I've been sitting here waiting. She is the slowest, worst customer service rep I have ever met in my 30 plus years. Her name was Stephanie. read more

Need new employees. Bad customer service especially the one with the shot up lips bad customer service and not welcoming at all the store was empty when I walked in and I can see why. read more

This company is the absolute worst company to deal with. And this store in particular is the most unhelpful service people I have ever dealt with. I will not be going back to AT&T. I would never recommend anybody using AT&T. Save yourself a headache don't go here. This is the ultimate place for "that's not my job" workers All I wanted to do was cancel my service and you would've thought that I came in and pooped in their store. This company makes everything you deal with the most difficult issue ever. The only way I got service was complaining on Facebook and having corporate call me and That still ended up, not helping me. read more

One of the most poor customer service experiences I've ever had. Trade in value was communicated to me to when into the store this week - I wanted a new phone and signed a new contract for an upgrade that day. I went back the next day to return my old phone, only to be told it was worth MUCH less than what I was originally quoted. The store manager was unprofessional, rude, and aggressive when I asked them they needed to honor their original trade in quote. She said I must have "been mistaken". Go to the AT&T on N. McDowell to save yourself the hassle!! The gentleman there said they deal with this locations unhappy customers all the time, It's ridiculous. He ended up giving me the correct pricing I was originally quoted because it's A CURRENT PROMOTION THROUGH AT&T and can be redeemed at any store. WILD. read more

We want to give a huge shoutout and thank you to Gerardo, without his knowledge and excellent assistance our phone number transfer issue for our new phone would NEVER have been resolved! He truly saved the day! read more

Aiden helped me transfer my service from Verizon to AT&T and set me up with the plan that best fit what I was looking for. He was very patient with my questions and honest. Great customer service! read more

Don't get Uverse internet with ATT. If you ever have an issue it takes 40 minutes to get on the phone with an actual human (in Colombia). I have had to call this line several times this week and have finally reached my limit. It's the same runaround each time with a foreign call center. I also don't recommend getting phone insurance that they sell from ASURION. I am still working on a replacement for a phone that I lost well over a week ago. They initially promised to deliver it the same day but now it's being reviewed and is on hold and they can't tell me when it will be delivered. I also cannot just go get one at the AT&T store since it is under review. Go figure that's what insurance is for huh? The deductible is $275, half the value of the phone! read more

Absolute worst service ever. Told me my trade value was $830 towards the next phone so I upgraded and ordered the new phone they didn't have in stock. I switched over the phones and brought back In the old one and all of the sudden my phone was worth $300 because of a very small chip. Then the manager said I was lying that the sales woman from the day before quoted me the $830 and told me I needed it in writing . The manager was also loud, obnoxious and disrespectful a woman . The manager and employees are a disgrace and ATT should be ashamed to have them representing them. Place needs to clean house. Bitter and unhappy people with bad attitudes. I ended up going to another att store a couple miles away and they said there was no issue. $830 no problem and there was also a promo to turn your phone in for the $830 regardless of condition. So they double lied to me and never accepted responsibility. DO NOT give this place your business or time read more

Here's a 4 star to break the monotony of the other 1 star reviews. I could have gone in on an off day, no sarcasm intended, when there was no line and was immediately greeted by a young salesperson, Herbert, with no cuts, no buts, no coconuts! Herbert wasted no time to get me seated and we got down to biz at hand. Herbert: "What brings you here today?" Me: "It's my cell! It must have seen better days! When I'm reading the news online, it suddenly switches to yelp reviews! When I'm in the middle of a cell conversation, it frequently cuts me off; It accidentally erases important notes that I have stored in the memo while I was reading them; It changes the apparatus function on me randomly before I'm done with that function; ........ blah, blah, blah" Herbert: "Show me how do you hold your cell ". (Quickly showed him) Herbert: "You don't need a new cell! You just need a smaller palm! (Tongue in cheek) Lol! You are unconsciously pressing on some keys in your cell with your palm or fingers! Your cell is a highly sensitive piece of equipment" (He then showed me the "right" way and I wasn't offended, just felt dorky!) Me: "Oops! God has blessed me with wide palms and fat fingers! " I was in and out in less than 10 mins and Herbert saved me $500 to boot. I thanked him for his honesty. He didn't try to upsell or sell me prematurely a cell that I didn't need. Time for me to go back to more clicking and yelping! Certainly merits 4 stars for my experience in this store that day, don't you think? read more

AT&T Store - AT & T Store in Petaluma. - Mobile Phones Near Me - Petaluma, California

Milka was simply amazing, knowledgable and resourceful with rapidly securing my a second line. I was in and out very fast. Thank you Milka!!

Sorry. Back to the monotony. Snarky, disrespectful in-store sales support today--not by just one, but from two employees. AT&T should pull the plug on this authorized reseller. read more

Went in yesterday.. my moms phone has not been able to receive a verification code on her phone from any app or anything online that she tries. We had a guy help us I didn't catch his name he was nice but he couldn't figure anything out.... then JOSE took over and continued to help us. Thank god for JOSE he must have helped us for an hour and a half. They could not figure out what was wrong..but he stuck with it an even called (for us ) a specialized support hotline. They couldn't even see what was wrong as well. He figured out another way to help us solve the problem. Too confusing to explain but he gave us several options, and we were also able to save some on our monthly bill because of my moms occupation. We were so grateful for his help, he was super nice, patient with us being annoyed at the problem, and even funny. He understood why we were frustrated and really took care of us. Go see Jose if you need help on anything he is the BEST!!! read more

Came into the AT&T store today to upgrade our phones. Christian, the sales associate, offered no information upfront and answered our questions with minimal information only leaving us with more questions. The entire interaction felt like an inconvenience to him. When asked about a deal comparison my brother found in Oregon last week, he replied with "I don't know, I don't work in Oregon". Other sales associates were equally unhelpful and lacked basic social niceties. Mid transaction, we decided to cancel our trade in due to the lack or professionalism. Christian simply replied, "Okay, you're done" and we left. We felt disrespected and will definitely avoid this store in the future. read more

This place is so bad it almost seems like the employees are doing it on purpose. If you want to be treated like garbage definitely go in... it will not disappoint. read more

Been waiting an hour for service and there are only two employees for the entire store with a line. The employee Amari has been with the same customer the entire time and told the AT&T rep activating a phone to take his time. She has no regard for the line of people waiting. Customer service doesn't matter to this employee and I will be looking into switching to Verizon. I've been with AT&T for decades and the employees could care less. I will never return to this store. They typically have 7 employees but 5 were allowed the day off! read more

EWE, I feel I need a shower. It is as if they took the slimiest car dealer and employed their childish tactics, so mediocre. From the guy pretending to be my best friend to the entire let me see what my boss says to this "deal". What a joke, I was sure I was leaving comcast before walking in, and new I was staying with comcast walking out. And they said I can't get internet without their tv package, I guess it is true but who knows? So slimey, the guy saying let me see blah blah blah as if he didn't know the answer. The problem is they have no style, just the entire childish tactics and very slimey chat. I write this not to criticize, I could care less, but perhaps maybe they will read this and make changes. Stop the barrage of garbage talk and get to the point, I'm not your friend, I was interested in getting your service that is all. read more

Those is a follow up on my. Previous review from earlier today. After the store told me they only sell phone and if I wanted assistance with help with a phone I have service with them,go to best buy. I did exactly what he said. Best buy was amazing. They spent 10 minutes to assist to get my Google assist to work correctly. They are just down the Elrod from at&t. If you want assistance After a purchase. I would suffer butchering from best buy. I would my phone from best buy. The customer service is better. They will assist you After the fact instead of just trying to make commission. read more

Terrible place! Employees standing around talking with one another, laughing, etc! Customers waiting to be helped for 45 minutes, & when they do decide to help someone, it's out of order, making others wait even longer. What a Joke! read more

The rating should be 1/2 star because the customer rep did say to "have a nice day" otherwise it would be zero. My iphone email was not working so all the rep did was look at it ( I bought this phone here) and said to take it to Apple. I took it to the other AT&T store in Petaluma and they resolved the problem in 5 minutes, knew what the problem was immediately. I told the guys at the other place that they should call these people and tell them how to fix this problem. Their response was that the previous store should have known. This store will get my business from now on. read more

Aidan was a huge help, great customer service. Went in with my phone and a technical question, he looked at my phone, demonstrated what needed to occur to resolve the issue, and I was out the door in less than five minutes! read more

This is an awesome location! I usually dread going to the AT&T store, but this location has gone above and beyond every time I visit. This is the second time Cesar has helped me and each time he helped me with my problem like it was no big deal for him which made me feel so much better. Seriously go out of your way to come to this location, cause every other one I've been too I've left the store more frustrated than I came in. Keep up the great work! read more

Went to the store at 7 pm to pick up my phone that they ended up canceling last minute, employees were 2 teenage girls with no masks & the doors were locked. The girl just looked at me, didn't bother coming to let me know why they were closed early. Complete garbage location. read more

Wow buying a phone is now worse than buying a car...I have yet to find an at&t store that isn't so short staffed and slow no matter what time you come in. Go on wait list and sit and wait and wait..I just needed to pick up my online purchase you cant til your name pops up..omg seriously read more

great customer service. got a new phone and they got everything transferred and ready for me to walk out the door

Dude! I walk in to buy a case for my iPhone, and some chick requires me to "sign in". When I stated I was simply there to purchase a case, she proceeded to tell me it would be about an hour because no one is available to check me out. Are you serious? It takes 2 minutes or less to purchase a case. Terrible customer service, & long waits! read more

Yesterday I went into the AT&T in Petaluma to get my phone fixed but I also ended up leaving with the swine flu because the guy helping me was coughing and sneezing the whole time while helping me. Disgusting right. He was a helpful and friendly guy but still not cool. I blame the management for allowing this man to continue to help people in that condition. Cmon now!! Totally unacceptable. read more

My pet peeve is nasty smelling bad breath, people who don't brush regularly, who just smell awful every time they breath on me just makes me sick. I am talking about one of the salesmen who assisted me the other day at AT&T off of McDowell and Washington in Petaluma, CA. His breath was sooo bad, I mean really bad that I could not concentrate on what he was saying to me. You would think a company that is so concerned about how a person dresses for a job should also be concerned with hygiene. AT&T get your people some dental insurance and make sure they don't have bad breath; that is, if you want to make more sales. Who want's to purchase a phone or cell phone service from someone you don't want to work with. I don't like breathing other people's dirty air. read more

Jacob wasn't very helpful. Profanity, unprofessionalism and ignoring are not the most effective attributes for a customer service person. I decided to switch to Verizon today. read more

Very decent AT&T store. I've been here ten or more times over the years, and always had excellent, knowledgeable and helpful service. For those who insist on coming in at the busiest times, yes, you will have to wait for service. Some customers require a lot of help before they walk out with their purchase, and that takes time. i would suggest that you either arrive earlier than them, or schedule your trip for a quieter time. read more

Just want to say that Willis and Jacob are excellent, and I will keep doing business with the store with customer service like this! Very generous, kind, and helpful. read more

The gist of it is, they're pleasant enough on a one on one basis, but the stores have been so heavily reworked and retooled that now it's a slog to get anything done -- as a result are loaded with waiting list people and the overall experience is lengthy. Kind of annoying to come in (admittedly at peak-ish after-work hours around the release of a new phone) and be told the wait is almost an hour... But ATT lets you do almost everything online with a chat support rep, so that part is an option. read more

This store has no customer service and all you do is wait. AT&T sucks and keeps dropping calls - I left after 30 minute wait and am ending my plan with AT&T - !!!!!!!!! read more

I was paying well over $200 for internet, TV and home phone So they sent me a deal to bundle for $114.99 Ultimate package! OMG!!!! The nightmare began! I can not put in words how horrible this company is! I have spent at the least 20 hours combined on hold or talking to a representative to try and fix the bill that every month is wrong again! Ohh did I mention its only been 3 months. The home phone has broken twice once it took a week for them to fix sending the wrong repairman both times. Ohhh they added a voice mail box that was picking up phone calls before our house answering machine that NO ONE had a pin number too not even them! That was 7 hours of my life down the drain!!! Go with anyone else!!! The frustration alone with talking to people in the Philippines that don't really speak English Is enough to loose your mind over!!!!! When you finely got a representative that speaks English Not one representative in that whole company can make sense of there own bill! They went in circles and couldn't explain the reason the bill each month was not the $114.99 with a 2 year guarantee My favorite representative reasons for why the bill was wrong -Taxes change every month -Your 2 year price guarantee went up, The price is not guaranteed -I have no idea -Your not on that package your on the cheaper package for $89.99 that cost $181.16 Oh manager call backs lmao No such thing! EXPECT TO BE ON HOLD FOR ANY WHERE FROM 30 MINUTES TO 45 before you can talk to a representative! WHEN ALL IS SAID AND DONE I AM GOING TO BE CHARGED $170 TO CANCEL THIS HORRIABLE SERVICE AND THERE IS NOTHING I CAN DO. I AM GETTING FINED TO STOP THE NIGHTMARE! TALK ABOUT GETTING ROBBED!! Please be warned from my nightmare run from this company. I hope I have saved one person from this frustration I have endured! ATT the Company from HELL!!!!!!!!!!!!!!!!! read more

Horrible horrible horrible. They lie straight to your face or aren't completely honest with you. I could tell you all the problems I've been faced with but we would be here all night. Do yourself a favor and save yourself from the stress read more

Quick with cutomer service and friendliness, but why is their system Not working when i wanted to come in and just change my e bill to a paper bill..... I cant access it online because i dont know any of the login info... You would think this is quick and easy but no... read more

Jared is what made this a 4 not 3 star review. He is very helpful, careful to make sure he listens to exactly what it is you are looking for and then pointing out the benefits and draw backs to each device and service based on your current usage and your needs. He stuck with my co-worker and I while we had upgrade questions and corporate discount issues to work through. Both his supervisors were nice and checked in with us while he was in back and looking for items we needed. Here is what could use some improvement from someone with customer service background: The woman that checked us in was obviously not really happy to be at work, their systems were acting up so I am sure it was a hard day for her taking customer information so when it was their turn to be helped the associate doing so could pull up their account easily. But she was not friendly, happy, or even really helpful. Customers came in after us just wanting to pay their bills, when they asked her a question she just pointed to the machine and said "over there" rather than helping this obviously confused customer with the process, or even just walking to the machine with him, then continued on her conversation with the other gentleman that was standing next to her waiting for customers to walk in. All in all a good experience have to actually go back today as after doing some research I need a new SIM card for my new tablet that I want cellular service on. read more

I've never been happy going into att because the people are always rude and never seem to help me with my problem They always mess up my plans and they always make my trip there miserable. The last couple of times I've gone to att amanda and stacy have helped me more then ever. Me and my mom brought my 82 year old grandma in and they showed her how to use an iphone, and also showed my mom who's had an iphone for the past 3 years more stuff about her phone then she knew. They've been such great help and they're the only people we will go to. Whether it's a simple problem, or the biggest problem ever they're always there to go the extra step to help us with anything. I'll never go to another person at att, and would recommend anyone I know to go see amanda or stacy. Definitely the best reps ever! read more

Waited over 5 hours for an AT&T tech. to arrive at my home for a scheduled appointment Very poor service!!!!!!!

Great Petaluma Store. They are always helpful and seem like they have fun. I would recomend to set up an appointment before you go. They are honest and good to work with. read more

It's actually sort of shocking how bad the service here is. I don't usually write bad reviews, but the staff at this store aren't available, and then when you finally get help, they don't actually know about AT&T products. I don't blame the minimum wage employees, but certainly the training her is far below expectable. I want to stress - all of the employees here that I've interacted with (quite a few) do not know much of anything about AT&T products and services. read more