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    T-Mobile

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

    T-Mobile Photos

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    11 months ago

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    T-Mobile

    T-Mobile

    (8 reviews)

    $$$

    Absolute Failure of Accountability - $1,500 Scam Disguised as "Customer Service"…read more I am beyond furious with T-Mobile, and this experience has completely destroyed any trust I had in this company. I called to cancel my account and port out. The call was recorded. I was explicitly told my account was canceled and was given official port-out information. End of story--or so I thought. Then I receive a $500 bill. I'm told my account was never canceled, so I was kept on billing without consent. That alone is unacceptable. But it gets worse. We returned two phones for credit. Multiple T-Mobile reps--on multiple calls--confirmed: * One phone was fully paid off * The second phone had ONE payment left Confirmed. Repeatedly. Fast-forward: I'm now being told NEITHER phone was paid off, that I owe $500 per phone, and that my balance has magically become $1,500. That is not a billing error--that is gross misinformation at best and outright deception at worst. To resolve this, I was sent store to store, finally to an "Experience Store." I waited over an hour on the phone with T-Mobile while standing inside the store. A T-Mobile rep on the phone asked the in-store employee to scan my ID so they could help me. The employee refused, claiming the store was "too busy." I have video proof the store was EMPTY. While this was happening, another customer walked out screaming that everything T-Mobile does is a lie. Frankly, after this experience, I understand exactly why. So let's recap: * I canceled my account T-Mobile kept billing me * I was told phones were paid off That was false * I returned devices No credit applied * I was sent store to store No help * I was refused assistance in an empty store On record * My balance went from $0 $500 $1,500 based on misinformation This is not customer service. This is systemic failure, misrepresentation, and a complete lack of accountability. If anyone from corporate or executive escalation is reading this: call me. This needs to be corrected immediately, because what's happening here is indefensible. For everyone else: document everything, record calls, and don't trust verbal confirmations--because apparently, at T-Mobile, nothing you're told means anything. 0/10. Absolutely unacceptable.

    I miss the awesome service I had with Sprint. I was a sprint customer for over 20 years before…read morethey were bought my t-mobile. Off shoring most services may be cheaper but it isn't better.

    T-Mobile - mobilephones - Updated May 2026

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