Amy is the absolute best store associate I have ever worked with. She sold me 4 pairs of shoes and…read morewalked me through the purchase from beginning to end! Highly recommend the service and selection! Must shop here! Store associates are exceptional in their service, professionalism, & expertise! David at the cashier was equally fabulous as he helped me with an online order. Desiree is helpful and so positive!

Very upset I walked in with my husband we were given a piece of red paper by the Manger Ebony when…read moreI walked in saying $10 off purchase of $49, $20 off with a $99 purchase $60 0ff with Purchase of $199. No explanation what items you can or can not purchase with this piece of paper. I bought 3 Crocs for 0ver $200 and was told I couldn't use the coupon they gave me because Crocs was not an item I could purchase with the coupon they gave me at the door. This is false advertisement and unfair to customers. Please customer be very careful of this false advertisement. They honor the coupon and gave me the discount because they know I was right. I told them Macy's and JcPenny coupons advertisement explains what item you could and couldn't purchase. Ashley was the one that told me I could not purchase items then she contacted Ebony. Shame on DSW for doing this false advertisement if they were aware. Beware Consumers.

Good customer service. Not all sizes are in stock so you might have to adapt to your choice of…read moreshoes.

Me and my friend both came in looking for a pair of boots. The gentleman helping us was very nice…read moreand we ended up being very happy with our purchase! Way better than ordering online!

Sucks! Cheap clothing for expensive prices.. ive seen better clothes at s 2nd hand store!read more

I'm recovering from major surgery and was able to take the escalator up and wanted to take the…read moreelevator down because I am unable to navigate the down escalator. I approached three separate employees who answered, "I just work here" I finally found a manager who had to request permission for me to use the cargo elevator. What's wrong with the system?

The most disappointing quality and service I have ever experienced in over 30 years. Working the…read moreservice industry I expect basic customer, customer service skills, which Clark and its team members are highly lacking Return policy is inconsiderate and inappropriate, considering they are selling apparel/footwear. Return policy requires unworn, however when the shoes clearly are defective and cause health concerns, they do not stand behind their product Urge, anyone and everyone to never shop with Clarks, or any of their affiliates

Yikes, wished I had read these reviews before ordering shoes from here…read more Everyone was nice but so disorganized. I ordered shoes that never came weeks later and after multiple calls and being told 'system is down,' they figured out they had ran out of the shoes I ordered, but their system didn't alert them. They refunded me in 3 days, which is why they have 2 stars

I have never had better customer service at a retail store in my life. 10 out of 10 I would…read morerecommend this location to everyone. The employees working on January 21st deserve a raise. Came into the store a little overwhelmed with my five-month-old goddaughter as she just got done crying. All employees said hello the second I walked in the store. I went straight to the counter needing an exchange, I wasn't even there for 30 seconds before an employee came to assist me. Instead of point out where the items were in the store he asked the sizes I needed and brought everything directly to me as he can tell I was flustered. Another employee was helping me with shoes and instead of telling me he didn't have the size I needed he brought out the half size up and down that he had in store. (Which I then bought) Overall my experience at this location was so amazing that I will make sure to drive out of my way to come back. Thank you for making my day!

I hade a great experience here. I had the pleasure of having Zoe attend to me at this store. She…read moremade sure to find me exactly what I was looking for without getting frustrated at the fact that I wanted to try on multiple shoes. She was super sweet and friendly. Thank you! I will be going back to this Vans store specifically if i need anything else.

At first I was impressed with this store - for the most part the associates were all pretty helpful…read moreand quick to get you what you needed on the busy day I was there. The cashier even came over to me when she noticed I needed help. However, upon check out and without asking me, she began to ring up a shoe protectant for the boots I was buying. While ringing up, she explained how it'll help protect my boots from the rain and snow. Surprised she was "giving" this to me, I questioned whether it was free. Turns out it wasn't; it was actually $12. She just decided I needed it without asking. Definitely don't appreciate slick sales tactics like that. Don't assume all customers are clueless! Be careful with your purchases here.

Always nice and pleasant staff. Always nice variety and colors. You have to get here at the…read morebeginning of each season so you can get the sales from the previous season and also the styles that are in. Everyone flocks to this location so they are constantly out of stock. But online ordering is always available!

This was a big store in Willowbrook mall, very nicely designed, bright and clean. It was also well…read moreorganized. There were few fitting rooms in the back side of the store. They had lots of apparel and accessories for both men and women. There was also a rack for items on sale. Their products were excellent quality, made with comfortable sort fabrics. But their are all pricey. Lots of associates were available in the store helping out customers and also tidying up the clothes. The register was very busy but they were quickly checking out customers. The associate at the counter was fast and efficient, while also being friendly.

I love this staff and I love the products (obviously) - my credit card statements will back that!…read moreBeing a curvy thing my whole life, I honestly quit buying denim the second they came out with yoga pants in college (of course at the time I was in college so they were cheap and terrible and you could absolutely see my skin through them). INSERT lulu!!! And this store in particular is very helpful, polite and they don't treat me like an old millennial which is very important to me! Black Wunder Under is the Go To!