Terrible customer service!
Before Christmas, I purchased 18 pairs (3 for $10) of socks from their Rockaway Mall store. The socks have funny little sayings on them and I thought they would be cute and funny for a Christmas gag gift/stocking stuffer. HOWEVER, before I purchased the socks I specifically asked the cashier if I could return them and she said, "Of course!" And I made a point of this because if I couldn't return them, I wouldn't have bought so many. But she was very clear that there would be no problem returning them.
Fast forward a month and I enter the store to return 14 pairs. It's a tiny store with one person tending to it. There was no one there when I entered and I had to wait 15 minutes before someone showed up. Ridiculous.
But then, when the woman finally decided to show up and I told her I wanted to return the socks, she told me that there were NO RETURNS. I expressed shock and told her that I had been promised the socks could be returned when I purchased them. She reluctantly said I could exchange them. I told her I didn't want to exchange them. I wanted to return them. She said she'd have to contact her boss. And muttered something about it being difficult to do those returns. At any rate, her boss also said no returns. Only exchanges and besides it was over 30 days since I purchased them.
All of this is irrelevant because there is NO WRITTEN POLICY ON RETURNS anywhere. I asked to see where their return policy was written. There is nothing on my receipt. There are no signs in the shop. Nothing. These two scammers basically just made up the policy on the spot.
"Socks to be You" is basically their attitude towards their customers. Be warned. I have never had such terrible customer service in my life. Stay away from this shop unless you want to be scammed. read more