Walking into the store I immediately fell in love with the energy! And it was all due to Zy'heem…read moreDowney. He greeted me with such a marvelous attitude that made me pause my podcast that I was previously listening to just to engage in conversation with him, he intrigued me instantly with his character. His recommendations were PERFECT. Overall I felt as though I was shopping with my best friend. He made the Steve Madden experience alive again! I love it, felt like back in high school shopping around with my friends in the mall. He knew every show by name without hesitation and knew exactly what size recommendations were perfect because I am nearly one week later and insanely obsessed with the pair he suggested to me. It was an impeccable experience and I was so honored to have such a stunning staff member assist me.

I purchased three pairs of shoes on 7/4. I received the first pair in two days, and it was the…read morewrong shoe in the wrong size. I contacted Steve Madden support, who has been everything but helpful. They informed me the shoes I originally purchased were now out of stock. However, I cannot get a refund on those shoes, until I ship back the shoes that were accidentally sent to me. I attempted to explain that the refund should have been initiated as soon as the shoes were noted to be out of stock, with no avail. I repeatedly expressed how disappointed I was in the situation and the customer service, and they not once addressed my concerns, only focused on me shipping back the item sent to me by mistake. I even requested for a manager to contact me, which did not occur. I am shocked at the lack of customer service and service recovery provided to me and sadly, will not be shopping from them any longer. This is not about this store itself but about the company as a whole.

The staff was friendly, store was clean and organized, place was a good size. Place has good…read morediscounts as well

Simone at the Willowbrook Mall location was a great help to me with an online order that was pretty…read moremuch dismissed by a customer service representative.

Hot Topic always has the Coolest selection of 'T' Shirts and Goth-wear which makes it one of My all…read moretime favorite places to shop at whenever I find Myself schlepping through the Mall. And You better believe I can schlep with the Best of 'em. Especially now that everything is getting back to "sorta kinda normal" it's like I'm making up for lost time. Like I'm getting My schlepping on in double time which is cool too because 'T' Shirts are on sale here for buy Two Get One Free!!    Now hopefully these types of stores stick around for a long time because I really wouldn't wanna hang out in a Mall that didn't have a Hot Topic in it. I mean it's a pretty crappy thought, but with everything going the way that it is, the possibility is real. If any of that ever does happen My Mall schlepping days will be over.   5 Stars for this place and the Super Cool Staff that operates it. Come And Get Your Shopping On!!

Very friendly and helpful staff at this location always. Store is clean, well merchandised and well…read moremaintained. The content in here is either your thing or it's not.

For starters this has nothing at all to do with the employees. They do their best to meet the…read moredemands of all the Karen's they have to deal with day in and day out . However , the issue is the line . Every time I go here there are normally only 2-3 people who are at the registers . On top of that it seems that these transactions move at a glacial speed. This to me says they are under staffed ... That being said why is this location understaffed ? -Bad Management ? -Bad Company Culture ? -Insultingly Low Wages ? -All of the above When it takes 40 minutes waiting in line to buy socks ... it usually means 1 of the 3. But seriously , higher management needs to figure out a solution for the unreasonably long lines.

The cashier name sam is very rude every time I come here she never places the receipt in my hand. I…read moresay hello she never speaks back and I notice she doesn't do this with other customers (different ethnicities ) . You guys really need to look into this You never who's watching or she's treating rudely!!!

Store is very organized from the minute you walk into all the way in the back where they have their…read moreclearance section. Thankfully, the staff organizes the items so if people don't put them back properly, everything is where it supposed to be so easy to find. Prices are not terrible and you can find some good steals. The reason I didn't give 5 is that I don't find the staff very friendly.

Ordered online and around 2h after I've received the message, that my order is ready to pickup. I…read morehad to wait for almost 15 Minutes. My order wasn't ready and they had to remove all the electrical safety things. So I guess, they put everything together as I asked for pickup.

Located in the Paramus mall. Fast fashion like a Zara with a slightly more conservative bent and…read moreslower product cycle. They're a bit more on the mature side (despite the name which felt younger?).

This Mango store recently opened in Garden State Plaza. It's on second floor, next to the Gap…read morestore. The store looks modern, nicely designed, very spacious, easy to check clothing in different sections. The store mostly has women's clothing, some shoes and accessories. I liked some of the collection, especially the winter coats and jackets. Some of the regular dresses were nice too, but most others seemed basic to me. Products are little bit pricey. Prices are easy to find, a lot of them are posted on the racks. There's a sale section as well. The staff members friendly to us, multiple of them asked if they could assist with anything.