Wow I can't believe all the bad reviews . I went in and felt like they really knew their merchandise and knew they were telling the truth on what I needed. I brought a pair of sneakers and custom orthotics . Will return in the future . And also will recommend them to family and friends . read more

bought shoes on orthofeet website. put "women's sandals, size 7.5" in search bar. a pair of sandals i liked showed up. i bought them. turns out they were MEN'S sandals. called customer service about return and price match on women's version. their answer: NO PRICE MATCH. they said it was my fault i bought the wrong sandal. so much for customer service. read more

I was in the store for the first time for at least 20 minutes without one person greeting me despite the store being so small - they just ignore you. Friendlier and more helpful places elsewhere. read more

Made the mistake of coming here - I injured my feet very badly with ill fitting shoes and decided to try this store out to find something to alleviate the pain. I ended up buying shoes but when I got home and I tried them on they felt very uncomfortable. I returned the shoes in perfect condition after the weekend (well within the return window they offer) and I apologized and explained my pain to George - he would not even look at me or reply to me while I was speaking to him - just let me talk to myself. He treated me with total disrespect the second he wasn't making money off me. I could not believe how rude and unprofessional this was. I would never come back here. I don't want to support any business who only treats people with "respect" when they're making money off them. read more

Dissatisfied Customer My husband's feet had been in excruciating pain so I began to research for a company who made footwear that would help and support his feet. I read the reviews and they were all so encouraging. So, I decided to order his first pair with the intentions of ordering more. I really believed OrthoFeet was the answer for us. Yet I was left with such a bad taste in my mouth. I am so disappointed with OrthoFeet my husband never got the chance to try the Pacific Palisades shoes I never received the order. Then I gave OrthoFeet a second chance to deliver a second pair and never received the second pair either due to no fault of my own. So, I Requested a REFUND and was still shorted 7.00 tax. I am a dissatisfied customer. Even OrthoFeet's customer service reps were so insensitive. I will never order from you again I will never recommend you to my family and friends. read more

As a size 5.5, I never leave here disappointed. They always have a lot of inventory in stock, and sales associates are always very knowledgeable with their shoes. Sure they are expensive, but their shoes last a very long time! read more

If you like wasting time and love being ignored this is the perfect shoe store for you. If they don't have the shoe you want, just walk out. because ordering shoes through them is a nightmare. They make you feel like they are doing you a favor by letting you buy their shoes. I recommend shopping somewhere else where they appreciate their customers. read more

I have to say that this store went beyond for me and my Father. I live and work out this way and my parents live in the City. I sat and talked at length with the owner Angie about the needs of my Father after he had a stroke and the type of shoe he needs. He also has hammertoes which makes it even more difficult to fit him. She was absolutely amazing. I took home a few different pairs, tried them on and returned what didn't work. She was patient and kind and when she wasn't there her staff was amazing! They truly care about the problems of the elderly and do understand their needs. I am very impressed and have recommended them to a wide variety of my friends, clients and their families. They even had shoes that were comfortable for the younger generation. Can't beat that! read more

The products are stylish as well as comfortable and supportive. The service is outstanding!

Very nice. Small store and I must have come in the middle of a rush. Staff is very friendly and they work with each other to help you. I have a foot issue and needed to get some serious orthotics for cushion and support. Have brands like Klogs, Aravon, Dansco and others. Took me through an exam and made some recommendations. Seems like most things are special order but when you consider the price I think it's fair. I am going on vacation soon and it will involve a lot of walking so they seemed to really trying to make sure my order would arrive on time. We will see but, today I think they did a great job! read more

This is great place always have what I need amd also very stylish shoes too

Professionalism and knowledge to help customers in getting the proper footwear. Their product are of excellent quality.We are very satisfied by their support and results. I would definitely recommend this store. MP read more

As much as I miss my stilettos, I have found some really great shoes here. I get one to two pairs of walking sandals here each summer. I have also gotten great tall boots and dress shoes for work. I really love that they are not pushy. If you don't see something you like then, you can be sure you will be welcome to come back another time. I have never had a problem with any of the staff members - they are all lovely. During high volume times - sidewalk sales or brand name visits - you may have to wait, but normally it's not a problem. read more

I went to this store to find a solution for my painful foot. The young lady helped me and I ended to buy pair of shoes and supports for inside of my new shoes. I asked her if they are not good as you describe can I return them or exchange them, she said within 7 days you can return them. I paid almost $200 and I left. Day after I wore my new miracle shoes and I went to my work which requires lots of standing on my feet for many hours. New shoes were torturous and now I have new problem. I decided go back to store to either return them or exchange them. However, the clerk said no you wore the shoes you can not return I just wore them just for 6 hours in side of my work not outside. I said but you told me I can even return or exchanged them. All of the sudden store changed I said I will contact you company to let them know what you are saying. By the way no sign of no refund or exchange. I want to let everyone knows before go to this store just make sure they are bunch of con artists work for commotion. read more

The service was more than great, and the professionalism was more than I could have asked. Very helpful, though more expensive than I was planning on spending the sales clerk made sure what I purchased fit correctly and what I needed read more

I went to Foot Solutions in Caldwell 2 months ago. I viewed their website and after 4 years of struggling with plantar fasciitis, including painful injections, years of physical therapy, and a plantar fasciectomy, I hoped they were the answer I was looking for. They claimed to analyze your feet, the way you stand & walk and come up shoes that were made for your individual problem. I stood on a scanner & she measured my feet. It was nothing special. I tried on Hoka sneakers that Jeannie recommended & they felt pretty good, at least for those few minutes, but they did not have the color or the size I was looking for. She told me I would have to order them, but leave a $50 deposit, which is ridiculous, but I did & placed the order. When I asked about shoes, the other woman in the store suggested she show me a pair of Finns. I had never heard of them & they were not pretty, but they insisted they were great quality and would help my condition. I discussed with my husband whether or not to purchase both since I am so limited because of the pain in my feet. I asked about the price of the Hoka's, they were $130. This is expensive, but I felt it would be worth it if it helped. Then I asked about the Finns, they were $375. I was not willing to spend that kind of money so I told her to forget the Finns. They went on to try to sell me on the shoes, but I still said no. Jeanie told me the sneakers would take a week to 10 days to receive them. A few days later Jeannie called me & told me that the sneakers were on backorder. She said there was another pair of sneakers that were similar & that she would send me a picture. Once receiving the picture, I realized I could not tell if they would work so I asked her if it would cost me another $50 to order those as well & she said no. She then said she would order both sneakers & I would choose the one I liked when they arrived. She said she was ordering the Hoka's in a size wide. I asked why would you order them in a wide when my feet are narrow. She measured them. Anyway, she said she would order both & let me know when they would be in. I called a week later & they were somewhat annoyed at my phone call telling me that they told me that they would call me when they arrived. I called back about a week later, & again they seemed annoyed, reminding me that they were on backorder. I called about a week and a half later and they apologized, but again stated they were not in yet. I called a week after that & they said annoyed again that they would call me. Later that week they called me & told me that the sneakers I ordered were in & listed their hours. This was a month & a week later. I went later in the week with a friend. When I walked in Jeanie yelled in an overly friendly way "Hello Dee" & "they said the sneakers would be great for your hip hop class". I do not know who "they" were, but I was happy to try on my new Hoka sneakers. Jeanie was busy with someone else so another woman helped me. This woman was there when I ordered the sneakers. I told her I was there to try them on. She went and got them and helped me to try them on. I walked around the store & said several times that they did not feel like the sneakers I tried on. When I tried on the sneakers in the store a month and a half earlier it felt like I was walking on marshmallows. These seemed flat. I said it out loud multiple times and everyone heard me it is a small store. This went on for about 15 minutes. I walked over to the mirror & stated that " I was trying to see the value in buying these sneakers." I then asked the woman to bring out the second pair of sneakers that I ordered. She went in the back & stated that there was not a second pair of sneakers there. I said "well these are the Hoka Clifton's right?" She hesitated & then said "oh no they are not." I asked her, "When were you going to tell me that these were not the sneakers I ordered?" Jeanie chimed in using a nasty tone of voice and said, "I told you they didn't have them" I said, No you didn't." She said, "Yes I did." I again said "No you said they were on backorder" and I reminded her of the earlier conversation about the deposit & the width. They tried to make me think that the sneakers I had on my feet were the sneakers I ordered & they were an inferior quality. I called these women, "sneaky scam artists." Then the woman who was helping me said "no it was a misunderstanding"I live far away from this store & was angry that I had drove there for a lie. Jeannie had an attitude in her voice & kept saying with her hand in the air at me "Sorry" to shut me up because other customers were in the store & she did not want them to hear that she lied and was trying to put one over on me.The population of people that come to this store is elderly & I am positive that they are taking advantage of these vulnerable people. Since there was an elderly woman having a similar problem. This store is filled with deceptive people & practices & should be avoided. read more