Just had a great experience.
After reading a lot about Allen Edmonds seconds, I figured I'd give them a try. This review is about the purchase experience and not about the quality of the shoes. First, I haven't received them yet so I can't judge. Second, they're called "seconds" for a reason and I understand I'm buying at my own risk.
But with that being said, what a nice experience. I called the store today to inquire about a specific style. I spoke with Karina, who was incredibly friendly and helpful. I asked her about the style and, after getting my size, she grabbed a pair. I asked her if she could give me a description and she was more than happy to help. She scanned the entire pair and gave me her opinion on the shoes and where any defects might be. She also gave me some information on the typical quality of seconds and how these compare. With her help, I felt very comfortable placing an order and having them shipped.
Overall, she spent about 15 mins on the phone assisting me - quite a while for someone in a retail location. I can't speak higher about the service. Thank you. read more