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    Ridgewood Bootery

    3.7 (9 reviews)
    Closed 10:00 am - 5:30 pm

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    Just Our Shoes - Beautifeel

    Just Our Shoes

    (25 reviews)

    $$$

    This review is for the Westwood store. Since it is a family owned company, I wanted to post on the…read moreRidgewood location also. The Just Our Shoes website states: "we guarantee top quality customer service and a friendly, stress-free shopping experience". I did not experience that in your Westwood store on 8/13/21 in the late afternoon. Overall I gave this store 2 stars. 4 stars for having unique inventory, 1 star for customer service / sales. I was picking up a takeout order from a restaurant across the street & decided I would check out what the store had to offer before picking up the food. I was dressed in shorts, t-shirt & flip flops. I didn't realize I would be judged while browsing in a shoe store. I tried on 1 pair that did not fit. Then I tried on a pair of buttery soft suede flats that fit & asked the cost since they were on sale. The saleswoman replied "very expensive". I felt like the scene in Pretty Woman. I was so caught off guard I couldn't reply other than to ask the cost again. I tried on another pair of shoes (suede sneakers) and they were perfect. When I said I would take both pairs, the saleswoman said "you're taking both!" with a surprised gasp. Despite not wanting to give her the over $600 sale, I loved the 2 pairs of shoes & had to have them. That saleswoman was so snobby & judgmental. I love the shoes but am so disappointed by her behavior.

    They were very helpful when I had to return shoes and purchase new ones. They are extremely…read moreresponsive.

    Shoe-Inn

    Shoe-Inn

    (15 reviews)

    Writing this review was a long time coming!!! I've been a customer with SHOEINN for a couple years…read more now and I've always been able to find just the right thing for any occasion. I started off shopping here only when visiting town but now I am a true regular....... If Im confused about how something fits me, need advice on finding the right shoe for an outfit, or need a shoe specially-ordered, the girls here always go above and beyond to make sure customers leave satisfied with their purchase. After leaving the store today having made yet another purchase, I was actually given a discount from their rewards system I've racked up over the years....! So I thought what better time to write a review than now.......especially after seeing these old reviews about the store . I've never had a bad experience in my time shopping here since I assume they changed store managers. Support small businesses!!!

    Terrible with returns ... Shoes are defective …read more.... I purchased shoes, and wore them only three times before they ripped. The Store manager insisted on repairing the shoes even though I continued to ask for a new pair. I finally agreed to the repair I didn't get the shoes back for over a week Finally, I got my shoes back, wore them one time and the shoes ripped again (after wearing them only two hours). When I went back to the store a second time, the manager, once again refused to give me my money or to give me a new pair Basically, I spent $200 on summer shoes and wore them four times all summer The issue remains unresolved

    Ridgewood Bootery - shoes - Updated May 2026

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