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    Nordstrom Rack

    2.8 (48 reviews)
    Closed Closed
    Updated 1 month ago

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    Nehal A.

    Went back to do another return, was fast and easy process. Walked around the store this time a bit more. Lots of good stuff like luggage, shoes, inner wear, home goods, watches, bags, jewelry and of course lots of clothes. Great deals all around, high margin discounts.

    Typical retail store.
    Michael M.

    Believe concept of store is to be filled with items that did not sell at Nordstrom. Instead 10% of items from regular store and 90% purchase for discount store. Of which not really discounted. Ambiance is like a Kmart. Not a good shopping experience or value overall. Need to go directly to clearance racks only. Also checkout lines long.

    Gina B.

    Shopping at Nordstrom Rack is similar to Marshalls or TJ Max. The unfortunate part about this location is how poorly kept it is. It is so unorganized that is like shopping for a needle in a hay stack. This picture was taking at store opening. Clearly the closers do not have an organization standard.

    Jacket I bought full price last year at the flagship store in Bryant Park for 1/4 of the price

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    2 months ago

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    5 months ago

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    4 years ago

    I had brought a dress for a party the dress has a hole in it i tried to return it but the lady was mean to me she said it cant go back

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    Page 1 of 2

    Ask the Community - Nordstrom Rack

    Review Highlights - Nordstrom Rack

    If the checkout line is long, you can find any worker with a green shirt on the sales floor.

    Mentioned in 2 reviews

    Read more highlights

    Louis Vuitton Paramus Garden State Plaza

    Louis Vuitton Paramus Garden State Plaza

    2.7
    (93 reviews)
    1.0 mi
    $$$$

    I had came in at 9:10pm on a Saturday according to the gardens state plaza website they are open…read moreuntil 9:30. All the employees were standing inside in a group just talking and would not open the door. I tried to explain that I came in to just pick up an order. My bag strap had broke and they had ordered the strap to the store. The employees did not even bother to step outside to listen to me. Terrible customer service and experience. I will not be stepping into this store again. Extremely rude and unprofessional.

    What a difference a year makes. I took in a vintage bag I inherited from my grandmother to be…read morerepaired, since I had such a positive experience last time. The advisor asked if I had any paperwork on the bag. In the times I've come in for a repair inquiry, I've never been asked for proof of purchase, and well, my grandmother is dead; I can't exactly ask her if she saved the receipt from years ago. The advisor admitted that he wasn't sure what the bag was because he hadn't worked there very long, despite me telling him the name of the bag. He consulted with another advisor, who encouraged him to use google image. After he confirmed the bag was in fact what I told him, he fumbled around inside the bag looking for the date stamp. The other advisor had already alerted him that the date stamp was a little trickier to find in the older bags. He left me to go consult with the other advisor. After a few minutes, he came back, saying he couldn't find the date stamp. Given that he hadn't even taken another look at the bag, this was perplexing. What's more frustrating is that as soon as I got home, a simple google search informed me exactly where to look for the stamp- stamped on the interior seam of the internal pocket. Granted, it was a bit challenging to find and I had to use a flashlight, but it was there in my bag the entire time. The way he admitted that they could not find the date stamp led me to think he thought my bag was a replica, which is incredibly insulting. Then, he shared that because they couldn't find the date stamp, they would have to send the bag away to authenticate it. He informed me that the strap could cost anywhere from $295-$500. Given that my last two repairs were complimentary, this surprised me and I asked if the repair policy had changed. He responded that no, it hadn't changed in the last three years. I asked if only hardware was complimentary then, and he said, no hardware is a service fee too. I'm not sure if he was misinformed or lying at that point, as my last two repairs were hardware repairs to zippers for bags and I paid $0 for both of them. I left the store shortly after that. On a positive note, the associate greeting customers was super friendly and kind. I wish she had been on the sales floor instead.

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    Louis Vuitton Paramus Garden State Plaza
    Louis Vuitton Paramus Garden State Plaza
    Louis Vuitton Paramus Garden State Plaza

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    Nordstrom Rack - shoes - Updated June 2026

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