Don't ever shop in this dirt bag, rip off of a store. There are plenty of other places to buy sporting goods, where you don't have to worry about dealing with a complete moron, like the store manager I ran into in Willow brook.
Bought a pair of $120 sneakers for my son. They didn't have his size so they had to mail them to us. My son tried them on at our house and walked around to see how they fit . He said he wasn't happy with them. So we went immediately back to the store and were told by this punk idiot, who said he was the store manager, that he wouldn't take them back because the bottoms were dirty. I then asked him for the phone number of the district manager and was told " No". When I persisted he finally scribbled a name that I couldn't read but I called the number he wrote . Needless to say , it wasn't the number of the D. M. or customer service. I finally reached customer service and got a recording saying to leave my name and number and they would call me back.
We'll see how that goes . I'll let you know.
On the other hand. Does this idiot of a store manager think that any customer that goes through an experience like this, would ever shop in their store again? My wife and I have shopped in that store many times, for our kids.
Was it worth loosing a customer,,,, just to be a dick! read more