Walking into the store I immediately fell in love with the energy! And it was all due to Zy'heem Downey. He greeted me with such a marvelous attitude that made me pause my podcast that I was previously listening to just to engage in conversation with him, he intrigued me instantly with his character. His recommendations were PERFECT. Overall I felt as though I was shopping with my best friend. He made the Steve Madden experience alive again! I love it, felt like back in high school shopping around with my friends in the mall. He knew every show by name without hesitation and knew exactly what size recommendations were perfect because I am nearly one week later and insanely obsessed with the pair he suggested to me. It was an impeccable experience and I was so honored to have such a stunning staff member assist me. read more

I purchased three pairs of shoes on 7/4. I received the first pair in two days, and it was the wrong shoe in the wrong size. I contacted Steve Madden support, who has been everything but helpful. They informed me the shoes I originally purchased were now out of stock. However, I cannot get a refund on those shoes, until I ship back the shoes that were accidentally sent to me. I attempted to explain that the refund should have been initiated as soon as the shoes were noted to be out of stock, with no avail. I repeatedly expressed how disappointed I was in the situation and the customer service, and they not once addressed my concerns, only focused on me shipping back the item sent to me by mistake. I even requested for a manager to contact me, which did not occur. I am shocked at the lack of customer service and service recovery provided to me and sadly, will not be shopping from them any longer. This is not about this store itself but about the company as a whole. read more

I found a pair of Steve Madden ankle boots I liked online and went to the store to try them on beforehand. Unfortunately, they didn't have the exact color I wanted but the very nice sales assistant ordered them for me, and I got a better discount than buying online. The shoes arrived today and I am very happy with the overall shopping experience. Definitely recommend the store, great customer service! read more

I've never really had a "great" experience in this store. Small and quaint - it can feel a little smooshed sometimes on weekends when everyone and their mother decides that they need new shoes and crowd the store. When I was there a few weeks ago, it was a Saturday morning and the mall was still somewhat waking up. There were 2 employees working the Madden store, which is understandable for a small shop like theirs. My problem though was that I found what I was looking for, tried them on, and made my decision in the span of 10 minutes. Yet I had to wait at least 20 minutes to be rung up when there was only 1 customer in front of me. The hold up? The cashier was flirting with the ladies and talking about going out and this and that. So while I stood there with my pair of shoes in my hand, WAITING, the girl that helped me find my shoes had the opportunity to try and sell me another pair of shoes. Thanks, not interested, would just like to pay for my shoes. But the guy is still just shootin' the sh*t taking his sweet ol' time. If I didn't have to actually try my shoes on before buying them, I would just order them off the 'net rather than going through that whole ordeal again. The plus side to it all - I guess in honor of summer, they have these cool resusable shopping bag that they give you rather than the typical plastic. Now I have a new pair of shoes....and a new dirty laundry bag. =) read more

So I just want to start by saying I love Steve Madden and their shoes but the customer service I just received at the store was extremely disappointing. I go in to the store to get my boyfriend new dress shoes for work and saw there was a sale, so I obviously had to find a second pair. There was also one other person in the store and they were already checking out, so I thought this was going to be a quick in and out of the store for me, was I wrong. When I found the shoes I was looking for I went up to one of the girls and asked for a size 10.5 she wrote down the styles and size and went into the back and cane right back out. I waited for the shoes and nothing was brought to me. There was 4 people working and kept going into the back but not coming out with my shoes. Finally one of the girls asked me if I was being helped and I asked where the shoes were. She goes into the back and brings out one of the shoes and in the wrong size! I eventually walked out as I was not waiting another 20 mins in an empty store. Very Disappointing read more

Went into the store to just browse around and ended up leaving with a great purchase. I bought a pair of combat boots that I was looking for coincidently. The girl working there was really attentive even though closing hours were approaching. The ones I tried on initially had scratches all over and she gladly went to the back and got me brand new ones. I'm glad I stopped and would recommend to others. read more

I'm giving this review 4 stars because of helpful staff and beautiful shoe styles. I'd give it 5 stars if the shoe was actually true to size. I wear a size 7/7.5 and my feet were swimming in both! I tried a 6.5 but it was way too tight. Turns out I'm not the only one with this problem, when I mentioned this to my friends they agreed they have the same issue. Pleaseeee make them true to size so I can wear some of those beautifully designed shoes! read more