1. Roxy Shoes

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Millburn, NJ

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Roxy Shoes

4.2 (10 reviews)
ModerateShoe Stores
Closed • 10:00 am - 6:00 pm

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Beware deceptive online advertising. Order page doesn't say anything other than "Free Shipping".
Jenny S.

Bought shoes from Roxy through Amazon Marketplace based on "Free Shipping" at this link. http://www.amazon.com/Tamaris-Cigarra-BEIGE-Womens-9-9-5/dp/B014XOJC2A?ie=UTF8&psc=1&redirect=true&ref_=oh_aui_detailpage_o06_s00 When I received the shoes which didn't fit, I contacted Amazon for return label. When received, the return label states I have to pay for return shipping - for something that doesn't fit and I can't use. Confused, I called the store directly and spoke with the manager Rosanne. Her comment when I explained the only reason I purchased the shoes was due to "Free Shipping" - was "It shouldn't cost you more than $10 to ship back". Really?! I have to pay $10 for something your company mislead me into buying with an offer of "free shipping". $10 may be chump change to you Rosanne, but it's not to me. That's terrible customer service from a manager. When I asked you to reconsider - you said this is your policy and you don't make exceptions. You also said because I didn't know this (policy nowhere to be found on your ad) it was my fault. Nothing like making the customer wrong. People's experience of your brick and mortar store may be great, but treatment of your online customers is appalling. Shame on you for disregarding your online customers concerns just because they are not in front of you in the store.

Got me the comfiest shoes!! Thanks Roxy

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10 years ago

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8 months ago

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1 year ago

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10 years ago

Business owner information

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Rosann V.

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12 years ago

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11 years ago

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10 years ago

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13 years ago

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Rosann V.

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11 years ago

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Footnotes Shoes

Footnotes Shoes

2.8(12 reviews)
0.3 mi
•$$$

I'm so surprised to see the other reviews on this page...I had such a great experience with…read moreFootnotesonline I received the Tory Burch Calista boot as a Christmas gift. Naturally my boyfriend got the size wrong. But I loved the boot so much! When I called customer service they were extremely helpful in recommending the correct size as well as how to proceed with my exchange. My boyfriend didn't include the receipt or anything with my gift, so they immediately sent me a replacement and a return label. I live in Connecticut and the day after I sent the boots back, my exchange was sent to me. I had the perfect fit two days later! The turnaround was amazing and the customer service rep was so nice! I will be doing much more shopping with Footnotesonline in the future.

I have to say I am FURIOUS with the way things have been handled here. I ordered a pair of shoes…read moreonline for a photo shoot close to 2 weeks ago. They arrived and were incredibly small (even when purchasing them in a larger size as the site directed me to). So, I sent them back for an exchange. I received an email (no reasoning either) stating that I was being refunded for LESS than the amount of the shoes and shipping combined. They didn't attempt to contact me at all. When I called, they stated that they had none of the shoes left in any color in the size I had asked for. Why was it so hard for them to write that in the email? (bye bye star #1) So, I went online to see what they had that would be comparable. They had the exact same shoe in a fabric instead of leather. Why didn't the salesperson suggest this to me on the phone? Did they give a cuss about making a sale? No! (bye bye star #2) So, I call to ask them to simply exchange the shoe I returned for that one (which they had in the size I needed). They said they would, and the gentleman on the phone also said that he would refund me the shipping charge back to my account because it was an exchange. This NEVER HAPPENED. (bye bye star #3) This is when it got ugly. It was now a full week later, and I still had not received the shoes. They didn't send me any tracking information at all. When I called to tell them that the shoes were useless to me by now, they told me that there was nothing they could do about the missing shoes because they had been signed for. "I didn't sign for them, my delivery man didn't sign for them.. where the cuss were these shoes? And, what the hell do you mean, there's nothing you can do about them? Don't you have insurance?" "I'm sorry mam, but we don't take out insurance on anything under $500". (bye bye star #4). If it was possible to give them 0 stars, I would. The last star went away in my eyes when she left the phone to talk to a supervisor who told her that they could take things up with UPS and POSSIBLY get me a fraction of my money back. So, no matter what, I was paying for this mistake. They obviously didn't want my business from the get go. I should have stopped dealing with them from the moment they were out of the first shoe I needed. I cannot believe I am eating the full cost of a pair of shoes because I was stupid enough to trust a shoe company like Footnotes. I love shoes, and would have been a great customer for them, be it for business or pleasure, but I will never do business with them again!

2nd Ave - Nice vinyl section of the store

2nd Ave

3.3(82 reviews)
1.5 mi

I consider this the best thrift store in the area; not only is the selection huge, but the prices…read moreare unbeatable. They have huge sections of clothes (women/men/children), shoes, housewares, small appliances, media (video/music/books), toys, games, and even a small section with furniture. The prices are MUCH better than what I had recently seen at a different store. They do have a parking lot, which gets fairly busy, but I've always found a space. To drop off items for donation, you can just bring you car to the front of the shop, and there are large plastic bins where you can place your items. There is usually an employee there who can advise you, and can also give you a slip to fill out for tax deductions. Tip - If you do drop off items for donation, they have been giving out coupons you can use in the store too. We were able to get an additional 20% off this way!

O if I could, used to be a wonderful store with nice luxury goods fair prices. Maybe two years ago…read moreemployee theft hauling suitcases full of luxury goods, the managers son. The company somewhat intervened.Since this time basically has overpriced junk. Fake items hundreds of dollars, they are not authenicators. Jewlery is a pathetic joke fake luxury $400. and up over $1000. People customers pay off employees to obtain authentic. Buyer beware please......I do not like to see the public/people exploited

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2nd Ave - Lurkers congregate near the warehouse door, blocking shoppers, throwing footballs and starting arguments.

Lurkers congregate near the warehouse door, blocking shoppers, throwing footballs and starting arguments.

2nd Ave
2nd Ave

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Roxy Shoes - shoes - Updated November 2026

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