As a follow up to my mother's review, I must say that Susan could be the most unprofessional shop owner I have ever met in my life. She is a liar and takes advantage of all of her clients (which I have seen first hand).
The dress my mom ordered and the dress that actually came in were TWO COMPLETELY DIFFERENT DRESSES. Susan swore they weren't, even J.Mendel themselves said they were two different dresses. Susan kept insisting they dress looked fine. EVERYONE who saw the dress on my mom (again including the staff at J. Mendel in NYC) could NOT believe what they were seeing.
When my mom first told me that there was an issue with her dress I thought she was just exaggerating. And then she sent me the picture...my heart broke for her, it was 2 weeks before my wedding and my mom had NO dress. My mom, sister, aunt and dad scoured NYC to find a new dress. The wonderful people at YSL found my mom a beautiful dress and had it altered perfectly within 4 days.
Susan should be absolutely ASHAMED of herself. She robs her clients blind. That's not the end of it...
My mom wrote Susan a private email telling her how disappointed she was in her considering she had been shopping at her store for years. Susan told my mom she was the most difficult person she had ever worked with (funny she never mentioned that the other dozen or so times she swiped my mom's credit card). Her email was rude, condescending and sarcastic. Once I find it I will post both my mom's email and Susan's so everyone can see her true colors.
Save yourself the drama and the trouble and DO NOT shop at UFFIZI. Everything in her store can be purchased elsewhere. read more