Online the customer service is great Walking into this place the girl had an Attitude Pretty much scold me for using their online service instead of walking into the store I am a brand new customer. Just switched from another provider She probably just wanted my commission read more

I originally went into T-Mobile to check out service plans. After giving the women behind the counter all my information her system went down, so I left and returned 3 months later to open an account, only to find out I had a balance and never had an account or used there service. After almost 3 hours working with the gentleman behind the counter we corrected their mistake. Here comes the good part; I wanted to switch from Verizon to T-Mobile where they would pay my existing phones off. Only to be told you had an account so we can't offer you any deals. Let's me preface this again. I NEVER HAD AN ACCOUNT , never had a bill. Now 3 weeks later I am still waiting for the regional manager to call me . SMDH. You know I'll be stopping by again to get some answers !!! Unbelievably the absolute worst service ever. Minus 10 stars read more

Very unprofessional...employees were vaping and sitting on the floor nearby the door hanging out with their friends who was playing basketball in the store. Where is the customer service nowdays?? read more

I switched my phone service from Verizon to T-Mobile . I walked into the PineRidge store. i was quoted $50.00 per month for unlimited texting, data and phone calls I was also told that the store had a free upgrade from my Iphone 7 which was hardly used, to an I phone 11, including the phone case and cover. I was told that it was a promotion. I was also offered damage protection which I declined. A moth later i receive a bill for $ 96.00, I call up T mobile and find out that I am being charged $ 12.56 for 24 month for the I phone 11, the protective cover and the phone case. i called the store and was told that they could not do anything about the charge. After i mentioned that I would sue them, they hung up the phone on me. I will proceed this case in small claims court, I will not get lied to by a punch of dishonest sales people. All I can tell everybody: BE AWARE OF THE GREEDY SALES PEOPLE AT THE T MOBILE STORE ON PINE RIDGE IN NAPLES FLORIDA read more

I've had T-Mobile for a long time and have been happy with the service they provide. When I want a new phone - I upgrade it and it's great. I went in to get off my family's account and create my own. The staff in the store basically told me it can and should be done on the phone and so I spent 40 mins on the phone in the store for them to help in real life for 5 mins, just to give me my new phone. They did a terrible job trying to upsell me "You can get an Otter Box case and pay it by month for X months" "Thanks but no thanks, they are boxy and they're probably $50" "Yes, they're 50" "Ok, I'll probably just get one off Amazon" "Yeah that's actually a better deal" Also, when I inquired about discounts for healthcare workers (I am an RN), they said they only have discounts for EMTs, paramedics, firefighters, police officers. What about student discounts? (I am a grad student) Also no. So I wasted more an hour of my time in the store when more than half of it was on the phone with a very patient customer service rep who did most of the "heavy lifting". T-Mobile stores are useless, really. read more