Hotwire product is excellent! Much more reliable vs the big C. Hotwire also has built in TiVo that…read moreallows me to change channels then REWIND TO THE BEGINNING OF THE SHOW/ BROADCAST! That is the best entertainment enhancement ever! Also, Hotwire Customer Service actually helps me. Chantelle Pinon found the monthly receipts and emailed them to me for my taxes. Try to get another Internet provider to even answer the phone! Chantelle got me these documents AFTER I MOVED to an area served by another provider. Exceptional Customer Service from Hotwire and a fantastic entertainment enhancement that I will lobby my new HOA to switch to! Thank you Hotwire!

The WORST intenet service I have ever had!!! Streaming…read moreproblem , constant slow loading. Customer "service" no help. Still waiting for customer service to answer my call now 45+ minutes. Called about this problem before....this is #4 trying to get resolution. Tech has been here 3-4 times, still can't fix problem. OH and I am paying for 1000 speed. Slower that my 500 speed at same price from Xfinity. I bought this place and my neighborhood dues paid for some of this. BIG MISTAKE!!!

I was attended by Miker; he was extremely knowledgeable and quickly signed me up for the right plan…read moreto fit my lifestyle with the newest phone on the market. I had lots of questions and Miker had an answer for all of it, I would definitely recommend him to any current or potential Verizon customers.

Too expensive too expensive too expensive too expensive too expensive long waiting lines long…read morewaiting lines

Ray was excellent ! He did not leave until he felt that the remote was set correctly !!…read more He did a great job as well as explaining what he was doing ! Great attitude and personalty !!

A feeling of dread always overcomes me whenever I have to call or go to Summit with an issue. I had…read moresome unexplained charges on my bill, and was also unable to get logged into my account to see what the issue was. After a failed attempt to resolve it via live chat, I made an early morning run to my local Summit office. I worked with the rep for 30 minutes and finally got both issues resolved (wayyy too complicated to explain the resolution). The rep (Jatavia) was knowledgeable and pleasant and my feeling of dread soon turned to one of customer satisfaction. I can't thank Jatavia enough for her service!

Employees were prompt and assisted me quickly. I was able to get all questions answered without any…read moreproblems.

Customer service is horrible. I came to pick up items after ordering online with an Agent. A…read morerepresentative at the Branch named Brandon was very rude and unwilling to assist. He was not trying to find a resolution and or assist in any way. Even after I asked him to look at my account, he remained steadfast about his beliefs instead of looking at it and seeing if there was an issue or whether he could help me. Very unprofessional and should not be a face to represent Xfinity.

No stars for Century Link. Had to give one star to post review. Such a nightmare trying to set up…read moreCentury Link I believe the company is non existent ! Poor company policies and fortunately I decided not to go with them for internet. I believe they're going out of business.

AWFUL! THE WORST COMPANY! I can not get ANY help with…read morereturning the modem, the ups site doesn't work. Century link does nothing to help....worst experience ever. Canceled my service after 30 days. Never again will I use them.

Visited 1-12-26. Rob was outstanding. He listened, provided outstanding service. Very refreshing…read moreafter trying to solve my issue with Xfinity phone agents. That service is the WORST. Thanks again Rob.

I canceled my Xfinity cell in July 2024. I've been in Xfinity 3 times after to let them know that I…read moream with Verizon. They said it was my watch and now I won't be billed. That was 6 months ago. They turned me over to collections. I Do Not Recommend this service at all!

Fantastic experience switching from Verizon to T-Mobile. Justin was incredibly helpful, patient,…read moreand knowledgeable throughout the process, and Booz, the manager, made sure everything went smoothly. Great customer service, no pressure, and a very seamless transition. Highly recommend this store!

Sabrina Compiue is an excellent employee who helped me transfer my service from T-Mobile to…read moreAssurance Wireless. She was extremely helpful to me while I waited patiently. I recommend Sabrina highly as a motivated employee. Booz the, manager,made sure that everything went smoothly, Great customer service, no pressure, and a very seamless transition. Highly recommend this store!

This is just the worst.There is no service, no qualified assistance,no notices when email is down…read moreover 15+ hours.No consideration to paying customers.Fix it or close it for good.

I visited the Apple Waterside Store today to purchase the new iPad Pro and explore upgrades to a…read moreMac Studio and Vision Pro. I was greeted promptly upon entering, but when I asked for assistance with the iPad and trade-in process, I was told a sales associate would help me shortly. After waiting 15 minutes, no one ever arrived. Several employees appeared unoccupied, yet no one stepped in to assist. When I asked about the Vision Pro demo, I was told to return at 6:30 despite the demo area being unused and the store relatively quiet. Ultimately, I left without making a purchase -- even though I had come ready to invest in multiple new Apple products. The lack of initiative and attentiveness from staff was disappointing, especially for a brand known for its customer experience. I guess it doesn't matter when the paycheck comes either way, but it's frustrating as a loyal customer to be ignored when ready to spend thousands.

Brought two phones in for battery replacement when they put a new battery in the phone caught on…read morefire. That phone was replaced. They did not have a battery for the second phone. The whole deal took five hours.