Fantastic experience switching from Verizon to T-Mobile. Justin was incredibly helpful, patient,…read moreand knowledgeable throughout the process, and Booz, the manager, made sure everything went smoothly. Great customer service, no pressure, and a very seamless transition. Highly recommend this store!

Sabrina Compiue is an excellent employee who helped me transfer my service from T-Mobile to…read moreAssurance Wireless. She was extremely helpful to me while I waited patiently. I recommend Sabrina highly as a motivated employee. Booz the, manager,made sure that everything went smoothly, Great customer service, no pressure, and a very seamless transition. Highly recommend this store!

I visited the Apple Waterside Store today to purchase the new iPad Pro and explore upgrades to a…read moreMac Studio and Vision Pro. I was greeted promptly upon entering, but when I asked for assistance with the iPad and trade-in process, I was told a sales associate would help me shortly. After waiting 15 minutes, no one ever arrived. Several employees appeared unoccupied, yet no one stepped in to assist. When I asked about the Vision Pro demo, I was told to return at 6:30 despite the demo area being unused and the store relatively quiet. Ultimately, I left without making a purchase -- even though I had come ready to invest in multiple new Apple products. The lack of initiative and attentiveness from staff was disappointing, especially for a brand known for its customer experience. I guess it doesn't matter when the paycheck comes either way, but it's frustrating as a loyal customer to be ignored when ready to spend thousands.

I don't think I have ever given an Apple Store one star but the staff here are comparable to the…read morecharacters in "Idiocracy" ... the movie about future living idiots. Went in to exchange something defective and the whole experience was trashy. No staff being attentive, finally after 20 min changed out the product... I get home and find out he sold me something not compatible with my iPad, and for an 11inch when I have a 13 inch. Call the store and the manager is very much useless. I'm very much annoyed I spent 2 hours back and forth on this. I would drive to Bonita to avoid the incompetency. It's glaringly evident they do not care about their clients.

I broke my phone screen in a trip and contacted Techy the day I returned. The owner/operator was…read moreresponsive and gave me a quote right away. I took my phone in the next day and he had it good as new in 25-30 minutes. The shop is located inside Walmart so I was able to get groceries while he worked. The repair was done quickly and with excellent quality and he even threw in a free tempered glass screen protector, which he installed for me. Highly recommend!

simple job replace rear screen on iPhone no problems The tech could have had a little better…read morepersonality, but I was only trying to get my phone fixed.

Isabela worked with us for two hours with a provider switch-over for my families five phones and…read morewatches. She was able to multitask with helping other customers maintaining a cool calm demeanor. She utilized other team members when needed for technical support and helped make what can be a laborious task fun. ...TonyT.

Made an appointment and was not acknowledged by staff when we walked in. Waited 15 minutes and then…read moreleft

After reading all other reviews, regarding the lack of service, and the bait and switch, I am…read moresurprised they have not been sued, and think THEY NEED TO BE SUED. Because their business practices are highly illegal. I am finally getting away from ATT. I made the mistake of upgrading my phone. The entire time Marcos kept telling me that I had 30 days. 30 days this and 30 days that. So, I go in and tell them I have changed my mind, and he tells me that on upgrades you only have 14 days. That if I hand over the phone I traded in, I would still have to stay with ATT for another 36 months to be able to receive the benefits credits etc. I was with this person for two hours, he never once mentioned 14 days or 36 months. Never provided any of the signed documents. It gets better. I go and just pay for my phone. Ask for both my phones to be unlocked. The lady I meet this time tells me I can do it myself. I am able to unlock my old one. The new one u can't unlock until 60 days from date of purchase, and the lady I meet with the second time tells me I can do this within 24 hours of payment. Again, wrong it is 48 hours from payment, and you still have to wait 60 days From date of purchase. No one there knows what they are doing, they have no idea of timelines. I have read more and more reviews of how toxic it is to work for ATT, how they push their people for selling quotas. Shame on them. Oh yeah, I explicitly told the salesperson, I did not need additional coverage only to get home and within days get a text telling me I had signed up for additional coverage had to call ATT directly and get this removed. Unethical, uninformed. Can't wait to get away from ATT. Ps. Don't bother going into the stores they all will have 10 people waiting, and maybe at the max 3 people to help you. so yeah they just SUCK! I would give them zero stars but can't post without some star rating.

Need more help. Weary as I walked up to the front door and saw the Help Wanted sign…read more Not the staff fault but why do I bother with an appointment when I still have to wait in line to see somebody? Waited 35 minutes behind the same line of ppl strolling in Staff nice and knowledgeable but only 2 on a Wed afternoon. I was greeted by someone but then it's just wait wait wait Corp listen up: You should at least have one tv with some kind of entertainment and not just the same advertising You also should let me go next door to grab a bite to eat while I wait , how bout a text to let me know to return ? Good strip mall location for others to shop and wait outside while you sit and mope

Great service, as soon as we walked in we were greeted warmly. Lynette, Ron and Marcelo were all…read morevery kind and polite. We had so many problems with our phones and they helped us with everything. Guided us through every process and made it very easy. We will definitely come here again for any questions and problems. The store is kept very clean and brand new looking as well. Easy to really see everything they have to offer. If I could give this store 10 stars I would.

Ordered a new phone from Verizon. First time in almost 20 years as a customer i went to the store…read moreto find out that they did not have the product that I had ordered. "Two of these phones were ordered yesterday, and we no longer have a phone in stock." When I asked why this was not communicated to me i was informed "we don't have your contact information." How is it that the clerk knew my name, but somehow didn't have my contact information as a long term client. I left and waited for the store to contact me about the ordered phone that I had pre-paid. I did not receive a communication regarding the phone until I was emailed that my order was canceled because I didn't pick it up. The cancelation was the same date, so I called the store to see if they still had the phone. Unfortunately the call was taken by an outside employee. Stephanie said she would leave a message for the store to get into contact with me. No contact from the store. Avoid this location at 2100 Tamiami Trail E. The location was so much better as a 7-11. I will order a phone from someone other than Verizon.

Always great service....timely, honest and fair pricing. Would recommend for service on your tech!read more

Fast reasonable priced iPhone repair service. Fixed my cracked screen in less than an hour while I…read morewaited.