Ray was excellent ! He did not leave until he felt that the remote was set correctly !! He did a great job as well as explaining what he was doing ! Great attitude and personalty !! read more

A feeling of dread always overcomes me whenever I have to call or go to Summit with an issue. I had some unexplained charges on my bill, and was also unable to get logged into my account to see what the issue was. After a failed attempt to resolve it via live chat, I made an early morning run to my local Summit office. I worked with the rep for 30 minutes and finally got both issues resolved (wayyy too complicated to explain the resolution). The rep (Jatavia) was knowledgeable and pleasant and my feeling of dread soon turned to one of customer satisfaction. I can't thank Jatavia enough for her service! read more

I had spoken to a representative over the phone who told me there was nothing that could be done to reduce charges on a Reuter that I was charged for over several months that totaled $255, but I had returned the Reuter & they were supposed to remove it from my acct. I went to the Naples office & a lovely girl by the name of Valerie O. helped resolve my issue. She researched the issue & refunded my money. she was so patient, kind & helpful. My experience was night & day from my phone conversation with Secret! read more

Reynaldo Garbey was our Summit technician today. Reynaldo called 15 minutes before he came to give us a head's up that he was on the way within the 1 pm - 3 pm timeframe promised. He quickly determined what the problem was. Not only was Rey smart, he was also good-humored. read more

Our community had broadband so we had to use them as well very poor service. Our community moved internet companies 3 months ago to a much better provider. To my horror today I have a pending $106 summit payment on my account, no email stating what this payment is for!. Contacted summit today to ask why they are taking money from my account without contacting me. To be honest didn't really get an answer she did not know why is wasn't contacted. She then informed me that the payment is for not returning the equipment! I informed her that I had returned the equipment and I have a receipt for this. She has as she says opened a ticket! However the money will still come out of my account. This is so wrong that they have the ability to take money out without first contacting me as I have a receipt for the returned equipment from UPS. I URGE people not to use this company there service is so unreliable, there customer service is no existent, and they obviously don't check the equipment returns. read more

Thank you to Reynaldo Barbey or "Rey" for helping my mom (Royalwood resident) get her internet and tv back up and running. We highly recommend him! read more

Don't try to save yourself money with summit and if you move into a community that only lets you use summit, don't move there. Service always goes out. I hit them up on a Wednesday to get it resolved and they said they'll come out Saturday. I guess every tech in a 100 mile radius is too busy to fix a problem they caused. They have no problem collecting my monthly payment tho they're great at that read more

Very poor customer service. Waited on hold over 3 hours for assistance then it didn't help. Ridiculous

After many days of frustration with our equipment, Summit Lead Rep. Reynoldo Garbey arrived and solved all our issues. Rey was very knowledgeable and extremely helpful and polite. He changed up equipment and checked every device we have to make sure they were working properly and in sync. Rey was the best technician we have had from Summit Broadband. Thank you, Rey! Tom Vanasse Calusa Palms read more

Our service is up and running, thank you to Reynaldo Garbey! Very friendly and knowledgeable guy! Thanks-Reynaldo! read more

Had to have Summit internet in my complex. Worst service I've ever had. Constantly not working or being interrupted. If you work at home DO NOT sign up for Summit internet read more

He fixed our internet problem quickly and explained what are problem was.. we're glad to be connected again.

Reynaldo was great! He figured out quickly what the problem with our equipment was and replaced the malfunctioning fiber box. He made sure our two TV's, our computer and our phones were able to connect to the WiFi network properly before he left. Can't thank him enough for his expertise and professionalism read more

Customer service is terrible. We are on day 2 of no cable/WiFi. Called customer service 3 times yesterday. Disconnected twice. The third time, we were informed that we have to pay for a service call, despite the fact that at least 8 homes in our association have no device. read more

My tech ( Rey Garbey) was amazing. Definitely knows his stuff. Unfortunately summit itself is not as strong as I would have hoped for. read more

I had some issues with my internet going out in the middle of the day out of nowhere and when you're working from home with meetings, it really sucks. Summit isn't the best internet service but Rey was so great and helpful. He knows his stuff, was on time, friendly, overall an outstanding technician. Just wish the internet service reflects it as well. read more

Ray was an excellent technician, courteous, neat, efficient and hard working thank you.

Lost all internet and TV. Summit quickly took care of the problem which we had caused. Very polite and thorough techs. Many thanx to the techs! read more

Nos is very helpful. He fixed everything and replaced my fried TiVo box. He explained what was wrong and helped me navigate the system. He is a very knowledgeable tech. I called Summit support yesterday and they were able to get someone out today. read more

Another month of my internet going out every few days. Quality is terrible! Would this be considered a breach of contract with my apartment complex as free WiFi is part of my lease? I work from home and cannot be locked into such an unreliable service. read more

The new management removed stations & still charges the same monthly fee and from time to time their signal has to reboot

television out. Waited 1 hour for technical support. Hung up and called again and waited another hour. Now into Day 2 and I was told by automated teller that I would get a call back from technical support - that was two hours ago. in two days I have no service and no way to talk to technical support! Unbelievable. I have Xfinity at my other homes and have never experienced anything like this in my life. NEVER USE THIS COMPANY. read more

This is a review specifically about our recent visit from Service Tech Noslan V. He's a rock star! We've been having on and off problems with both our internet and TV for months, and the prior folks that Summit sent either did things that didn't end up "sticking" or frankly didn't do much or anything. But Noslan took his time, carefully checked our master "box" (and swapped that out), checked the signal strength at the box where it enters our building, made adjustments, and checked every connection in our unit. Things have improved greatly, and keeping our fingers crossed that will continue. Plus, Noslan was polite, very patient about explaining issues, and made several helpful suggestions. Thanks, Noslan!! PS - I wish the rest of Summit would merit a 5. Sadly, not. read more

Absolutely the worst company on the face of the earth for customer service.!!!!!!!! Wait for hours on hold and the when somebody answers they disconnect you. Have gone through this cycle many times. How do they get away with this????????? read more

An unethical company. They disconnected my Internet WITHOUT any notice or a reminder at 4 pm on 3/14/2024. They charged me twice for the same service. Even the tech (a nice lady) that I was on the phone with admitted that, but she said that she couldn't reconnect my services without a supervisor approval, and the supervisor told her that I need to pay. They didn't want to send me an invoice. The customer rep in Bonita Spring office is the rudest person to deal with, I have ever met. She has 0 customer service skills. I pay my bill through my HOA, so I am never late, but they claimed that I have a balance due of $23 and this was a reason to disconnect my service without any notification. Horrible company, no supervisor to talk to. They push everything on their first tier employees. The worst customer experience I have in my life. read more

Recently moved to Magnolia Square and had no choice but to switch from Comcast to Summit Broadband, what a disaster this service provider is! On some evenings service is as slow as 4Mbps, it is so slow its basically unusable, the advertised speeds are not true. If you try to call the customer service, after waiting about an 1 hr, no one will pick up the phone. As bad as Comcast customer service was, internet was fast and working, wish I could switch back to Comcast. Reliability is pretty bad...the service goes down often and bandwidth drops to single-digit Mbs frequently. My recommendation is to stay away from Summit Broadband if possible! Update- had a technician to come to my place, tested everything, during the visit speed was ok, so problem doesn't exist for Summit Broadband, but i cant used internet at night, have single digit speed internet at night, charged me $75 for the visit and issue remains. read more

I find the customer service to be unacceptable. Entirely relying on automated prompts and slow to get to a person to fix what should be a simple issue. read more

I do not recommend Summit Broadband. I would love if my HOA would switch over to a different company so we could be done with this one. The technicians and staff seem nice and helpful but the actual broadband service itself is absolutely terrible. I do not recommend this company unless you enjoy paying for a service that only works about 50% of the time. Even when the internet is working, it is usually very slow. I have called and scheduled many appointments for them to come out and yet still can't come up with any answers as to why we aren't getting what we pay them for. It is beyond frustrating. My husband no longer even tries to work from home and the kids are constantly complaining about the internet speed and lagging. read more

1GBPS internet plan is great, but has some hicks. I average 800ish down/1gig up, but experience ping spikes and packet loss frequently, even with ethernet. The absolute worst worst worst part is the terrible internet speed at night. Starting at 8PM, my download speed drops to 40mbp/s and upload to less than 1mbp/s making it impossible to do anything beyond watch a video in 144p. Furthermore, wireless is insanely terrible. If I play a game wireless, I experience 400+ ping as compared to less than 30 on ethernet, which is somehow worse than I experienced with spectrum. But it wasn't always this way; I don't exactly know when wireless started becoming unusable. I miss how fast this service used to be :( 900+ MBPS WIRELESS!! not anymore tho. read more

Reynaldo was very polite and also knowledgeable about his job. He was the third technician to come out and was finally successful in installing the Internet! read more

unfortunately I spoke too soon. internet has been going out for several minutes 3-4 times per hour read more

This review is SPECIFICALLY for service provided by technicians Peterson and Ray. They are to be commended for the courteous and top of the line knowledge they had in resolving my probems. Previous technician was horrible! And walked out on me. So this review is specifically for Peterson and Ray. Thank you so much you two wonderful people. Bernadette read more

Trying to add a phone line to my Summit, I live at OTOW and do not get an individual bill hence no account #. I need a cap phone and Summit will not install one without an account #, IDIOTS. Not a brain among them read more

After receiving a lot of misinformation from a Summit representative when I called in because we had no signal on one of our televisions, my husband went to the north location of Summit to pick up a cable box as we had been directed. It was there he met Jatavia, who was quite knowledgeable and corrected all the bad advice we had gotten from the first representative over the phone. (My husband called me in the store so I could also speak with her since Jatavia's info pretty much conflicted with everything we had been told by the first rep. It turns out we did not need a cable box, but a TIVO box. Jatavia was knowledgeable, funny and a pleasure to work with. She solved our problems, and sent my husband home with the right equipment. My husband and I are not great at this stuff, and she was patient and informative. Right on, Jatavia! read more

Terrible company, horrible service. Internet service is sketchy at best .... just comes and go's with no reason at all. And don't call customer service...It's a NIGHTMARE! read more

Does summit ever answer a call after the ROBO LADY gathers your information? I have called 4 times and after about 35 minutes was still waiting for a real person. Tonight I went crazy and waited 1 hour 10 minutes and nobody responded. They say "call 877-678-6648" but after 5 tries, no consumer service. All I want is to confirm my Summit email address and account number, but 5 tries doesn't get it done. If you have a choice, I might avoid this company. read more

The most worthless piece of shit company I have ever dealt with. I'm on hold for hours and hours and they never respond. Call over and over and they never respond. Set an appointment. Finally they never show up. Just one giant piece of shit. read more

Valerie O was very helpful to me regarding my questions upon learning a new system! She had a wealth of knowledge and cheerfully helped me understand the value of Summit! Valerie O is a keeper and I hope Summit can see this!! I appreciate customer service people like Valerie O. read more

It's about 6 month like our community switch service from Comcast to Summit. It was not bad for the several months. Now they are throttling the internet every day from 7:45 p.m. to 10:30 p.m. My internet speed is only about 4.0 mbps. It was advertised 1000. I called several times to support. They lied that they do not slow down the internet speed and they will send the technician to check. There is nothing to check. Nothing wrong with equipment during the day, it's only from 7:45- 10:30 p.m. every day. Bunch of liars. read more

Summit Broadband - Internet Service Providers Near Me - Naples, Florida

Went to Summit broadband office in Naples on Collier Blvd., Valerie is a total professional and summit is lucky to have her as an employee she helped me with two different properties that I was having issues with and was able to tell me exactly what to do to get things working. read more