Ray was excellent ! He did not leave until he felt that the remote was set correctly !!…read more He did a great job as well as explaining what he was doing ! Great attitude and personalty !!

A feeling of dread always overcomes me whenever I have to call or go to Summit with an issue. I had…read moresome unexplained charges on my bill, and was also unable to get logged into my account to see what the issue was. After a failed attempt to resolve it via live chat, I made an early morning run to my local Summit office. I worked with the rep for 30 minutes and finally got both issues resolved (wayyy too complicated to explain the resolution). The rep (Jatavia) was knowledgeable and pleasant and my feeling of dread soon turned to one of customer satisfaction. I can't thank Jatavia enough for her service!

Made an appointment for the purposes of switching our service to Verizon and buying new phones…read more We were helped by several patient staff members, and accomplished our visit purpose. Our only beef: when Verizon notified us of our first and subsequent monthly bills it was no where near to the quote we had subscribed to. This necessitated another trip to get that straightened out.

Staff lied to me about it being past 4pm deadline to transfer date to new iPhone I purchased. Said…read moreit would happen automatically the next morning. Went to another Verizon store and they said Coconut Point lies about that all the time to get people out of the store.

the local store on Pine Island road does pretty well, considering how many people passed through…read morethose doors. I guess if I have a complaint, it's their equipment is not always compatible With your equipment. Example being my eight year old Samsung flat screen TV will not work with their new Xuma feature. I'd also keep an eye on their pricing, it's come way down since I signed up five years ago...for twice the internet speed in the new units... They don't tell you, so you have to call in and fight for better pricing. it's worth it I guess I just hate this song and dance

Avoid Xfinity at ALL Costs--They're Holding My Paid-Off Phone Hostage!…read more If you're considering Xfinity for any reason, STOP and RUN in the other direction! This company is an absolute disaster, and I want everyone to know how they treat their customers. Here's my story: Over a year ago, I paid my phone IN FULL. Let me repeat that--MY PHONE IS PAID OFF. Yet, they still have my phone locked, preventing me from using it with another carrier. Their reasoning? They claim I owe a random $48 "fee." First off, I haven't been with Xfinity for over a YEAR. Why am I suddenly being told I have to pay $48 to get my phone unlocked? This fee wasn't mentioned when I paid off the phone, and I've received ZERO communication about it in the time since I left them. Now, they're essentially holding my phone hostage unless I pay them more money. Let's call this what it is: a SCAM. Xfinity doesn't care about their customers; they just want to nickel-and-dime you even after you've left their service. I've spent hours trying to resolve this issue, only to be bounced around by incompetent customer service reps who offer no real solutions. Their policies are shady, and their treatment of former customers is appalling. If you're thinking about switching to Xfinity for any service--DON'T. They will gladly take your money, give you subpar service, and then make it impossible for you to leave. This experience has been beyond frustrating, and I wouldn't recommend Xfinity to my worst enemy. Save yourself the headache and find a company that values its customers and operates with integrity. Xfinity is nothing but a greedy, unethical corporation that will do whatever it takes to squeeze more money out of you--even when you've done everything right.

Employees were prompt and assisted me quickly. I was able to get all questions answered without any…read moreproblems.

Terrible, now my account is worse than at first! Never should have gone there. He has also given me…read morea bogus email.

I would like to thank Michael Morales ( Quality Tv Sales & Service) and team ( his family) for…read moreincredible service and professionalism! To start, Best Buy canceled our installation of our new home at 6:30pm by text the night before install. Only options were to reschedule or cancel. Evidently they only have one crew and totally left us hanging as we had been planning on this for over 3 weeks. We had to drive 30 minutes to Best Buy in Port Charlotte because they no longer have phones in store, ( this is a complete joke if you have tried to deal with Best Buy lately, GOOD LUCK) to see what had happened and try to reschedule or cancel. We ended up walking out of Best Buy at 9:00pm with nothing resolved and possibly a week or two wait on installation. The next morning my wife found Quality Tv on Google and we decided to stop in. Mike gave us a quick class on TVs and we loved the family atmosphere of his business. Mike was able squeeze us in to do the install and his sons Michael/ Matthew and Brian teamed up to knock out the job. I was in awe of how they teamed up and worked together and how great of a job they did. We have had Best Buy for at least 12-13 installs over the last 15 years and Quality TV hands down was the best service we have ever had! My wife and I couldn't be more happy with choosing Quality Tv& Sales. Highly highly recommend calling them. You'll be glad you did. And if you ever need a service call - they handle that too!

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

I have notified the Federal Trade Commission regarding this fraudulent, deceptive and unfair…read morebusiness. Do not engage with them! I spent $8,000 for nothing. They sent me on one date and he confided that he was working for them as an escort!

Under no circumstances should you use this service. They lie to get your miney, then do not…read moredeliver. No refunds will be made, even if they cannot fulfill the contract. I have reported them to the AG, as they have a history of fraudulent behavior.