the local store on Pine Island road does pretty well, considering how many people passed through those doors. I guess if I have a complaint, it's their equipment is not always compatible With your equipment. Example being my eight year old Samsung flat screen TV will not work with their new Xuma feature. I'd also keep an eye on their pricing, it's come way down since I signed up five years ago...for twice the internet speed in the new units... They don't tell you, so you have to call in and fight for better pricing. it's worth it I guess I just hate this song and dance read more

You can never speak to a human. The chat bots keep Asking the same questions even though I already gave all the info numerous times. I think I will just switch to T-Mobile. Too difficult to deal with Xfinity. read more

Avoid Xfinity at ALL Costs--They're Holding My Paid-Off Phone Hostage! If you're considering Xfinity for any reason, STOP and RUN in the other direction! This company is an absolute disaster, and I want everyone to know how they treat their customers. Here's my story: Over a year ago, I paid my phone IN FULL. Let me repeat that--MY PHONE IS PAID OFF. Yet, they still have my phone locked, preventing me from using it with another carrier. Their reasoning? They claim I owe a random $48 "fee." First off, I haven't been with Xfinity for over a YEAR. Why am I suddenly being told I have to pay $48 to get my phone unlocked? This fee wasn't mentioned when I paid off the phone, and I've received ZERO communication about it in the time since I left them. Now, they're essentially holding my phone hostage unless I pay them more money. Let's call this what it is: a SCAM. Xfinity doesn't care about their customers; they just want to nickel-and-dime you even after you've left their service. I've spent hours trying to resolve this issue, only to be bounced around by incompetent customer service reps who offer no real solutions. Their policies are shady, and their treatment of former customers is appalling. If you're thinking about switching to Xfinity for any service--DON'T. They will gladly take your money, give you subpar service, and then make it impossible for you to leave. This experience has been beyond frustrating, and I wouldn't recommend Xfinity to my worst enemy. Save yourself the headache and find a company that values its customers and operates with integrity. Xfinity is nothing but a greedy, unethical corporation that will do whatever it takes to squeeze more money out of you--even when you've done everything right. read more

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Poor customer service. They employees just don't seem to care at this store. They cannot even communicate with the other stores in the area. The stores do not have phones and the employees have no idea how to contact other stores to check for available equipment. read more

Xfinity Internet Quality is Great when it's working. Comcast for the last few weeks keeps turning the service off several times a day to work on the system and I work from home on a computer. I have to look for another service because Xfinity Internet is Not Reliable to work from home. read more

It is virtually impossible to speak to anybody on the phone at Xfinity. If you have opportunity, get an alternative service do it.

Almost one hour wait. Confused employees. Charging over $100 per month MORE than same service at Nirthere address. And the quality of delivery is zero stars with regular unexplained outages. The value for service is outrageous read more

This company is a joke. They replaced our router's in August. At 2:00 - 3:00 am my television comes on automatically. I had a Tech come out on 12-31. ALSO stating that one of my channels started speaking Spanish. He said well there are 3 Spanish speaking stations. I said FX? Are you kidding me? The next day, there's a new router at my door. Why the genius Tech didn't think about replacing it when he came the previous day is a mystery. I received 2 emails in 2 days regarding changes in my bill. Neither one worked. I have to call and practically scream that I don't want a text sent and that I want to talk to an actual person. Of course my bill went up. No new features of course. Just more money for terrible service. I'm looking into getting a fire stick. I don' t generally give bad reviews, but I am fed up with this joke of a company read more

this rating doesn't go towards xfinity because tbh i don't really enjoy xfinity all that much. however, after issues with my modem/router and not being able to find a correct replacement at walmart, i decided to go into the xfinity store despite previous bad experiences at this location. Luckily, today I came across Jaiden and he was just an absolute gem to work with. He helped me find the correct modem I needed and even better, thanks to my HOA bulk account, it was free! i would've had to spend $300+ on a correct modem without his assistance. thank you again, Jaiden!! read more

This is the worst company I have ever dealt with. I pay over $250 each month for shoddy service. My Wi Fi goes down frequently. My dvr is screwed up. When you call the customer service number you are repeatedly asked to use the virtual assistant. I want to speak with a live agent. After 30 minutes requesting an agent they put you in a que to wait. By the time you reach a live agent you have spent at least an hour of your life. Now, the agent is helpful but suggests that I fix the equipment myself. I am not on the Comcast payroll and will not move furniture in order to reboot their equipment. The agent then trouble shoots and finds that i have the wrong dvr equipment. His options to me are : I can go to the Xfinity store and pick up the correct equipment and install it myself OR they will mail it to me so I can install it myself. I DO NOT WORK FOR COMCAST!!!!! read more

Just moved to the area and transferred my xfinity service without a snag. I only went to this store location because because I had gone from internet only to the smallest TV package, and I wanted a channel guide to help me navigate my channels. I couldn't find what I wanted online so I figured I'd just walk in, and they would know right where to find it and print it out. Turns out that no such animal exists. Not to worry...sales consultant, Adam Marks, patiently worked his way through the entire xfinity channel line-up and created a handwritten list for me. I am considering switching my Verizon phone service to xfinity; if I do, Adam will definitely be my go-to guy! read more

Worst customer service ever!! Sat for an hour. It's like going to a Verizon store. Management needs to make some changes. Lots of very unhappy people. You can't talk to anyone on the phone anymore. They got us by the balls. read more

would give 0 if i could. came to pick up a boost pod xfinity support said i could pick up for free in store just for the manager to tell me after an hour he wont give it to me for free even though support said multiple times is possible. this company has more problems than what its worth and especially dont come to this store. they very easily could have easily told me when i said i came to pick up a free boost pod that they werent gonna give it to me. read more

I needed to get a customer service representative to tell them that we have the neighbor's cable running across our yard, so I called the 800# and after going through a bunch of prompts, they send me a link so I hang up and try the link, only to be told that I need to call the 800#. Hey, this is fair warning, if I or anyone who walks on my property trips on your wire, you will be held responsible. You and your voice prompts are enough to ruin my whole day, and it has!!!!! I already tripped but caught myself. However, we live in an over 55 community so if anyone goes on my property and falls, it is 100% your fault. I AM PUTTING YOU ON NOTICE. read more

Decent Internet service, but try to switch to another provider and the nightmare begins. A month after disconnecting, they are still pestering me to return equipment I never had. It is virtually impossible to speak to a real person - the default is online texting. Every rep promises to expedite our refund and stop the texts for equipment return, but nothing ever changes. Thank goodness I am retired, but it still bugs me that I've now spent about 3 hours trying to make sure Xfinity does their job correctly. It tiresome. read more

I don't like the new sign in procedure because it is tedious and a waste of time. It was much faster to sign in for email before the update. read more

This is no reflection on this store because I only deal with people in the customer service on the phone for where ever they work. They are HORRIBLE communicators, they can never find a supervisor. All I ask is to have an email sent to me with my CORRECTED cancellation date on it since the previous person I spoke with sent me an email immediately and then hung up so I didn't have a chance to ask her to correct it. I was sitting there on the phone for 20 minutes with this woman going back and forth having a conversation with me and who ever it was that she worked with. I was on mute. Yelling I was still here and I was waiting on a email with the confirmation. Was unmuted to listen to part of her conversation and laughs then put back on mute. She then finally came back in the conversation probably realizing I was still waiting so I asked for a supervisor since she was too busy to hit send on an email. I have had so many issues with xfinity and hoping and praying I never have to use them again after this point. Horrible horrible company. read more

They definitely try hard. Unfortunately some technical problems are beyond their reach. Sadly, you don't know that going into the store but after 2 hours of them trying to solve the problem you realize they should have kicked it upstairs. They are very friendly and customer focused. And as far as the basics go, they have their act together. Had this been a run of the mill type problem I would have given them 5 stars. read more

Unexpected $100 service charge to fix THEIR fault problem! NOT related to this store location, but to Xfinity as an internet provider. Order new internet for home, self set up. Not my first rodeo, equipment supplied by xfinity. Set up is smooth, BUT internet connection was TERRIBLE for the first few days. Called customer service, they reset the signal, and asked if I wanted a tech to come and check it out. NO MENTION OF $100 charge coming.... Service was fine from then on, then the tech came out, did nothing, replaced the co-ax, and left. A month later I get $100 fee! After I called them, they reduced it to $80, but basically told me where to put it when I asked to have it removed completely. CUSTOMERS FIRST, PEOPLE, or you end up with these reviews and opinions of your business. read more

Terrible service. Was told things on the phone, that were not the case when I arrived at the store. The first employee to help gave no options, except for the one thing I was not able to do, which Is why I was there in the first place. Dissatisfied, would not recommend this store for help read more

I visited this location today. I had to return boxes for a neighbor who sadly passed away! Upon entering the store I was approached by the Store Manager whom asked my name and to have a seat and I would be called shortly! I was called after about a 5 minute wait by an extraordinary professional young man named Michael who gladly assisted me with my needs in a quick short session! He explained everything, gave me a print out and I was on my way. I was very impressed with the cleanliness and quick procedure for processing clients! Looking around at other clients being helped seemed in good moods and also being assisted with profeshional employees! Great job team! read more

Our service tech, Joe, was prompt and professional. He corrected the problem quickly and with no inconvenience to us. He also answered all our questions and waited until service was back to normal. read more

Worse customer service ever. The manager in the Xfinity store in Coconut Point is rude and entitled. As a customer, I should not be asking the manager if there's a sign in a system where I can put my name, so they know who's next. Well, I saw people coming after I arrived at the store and they were getting help before me. When I asked the manager, he gave me the excuse that they were 40 minutes before I got there. I went and asked one of those customers, and they told me they had been in the store for 5 minutes, and they were getting help right away. How can I trust the manager of the store when he's lying? read more

Worst customer service ever. The girl who signed us up was helping two other people at the same time, wasn't paying attention to us, and didn't explain anything seemed like she didn't even want to be there told us our bill would be $40 a month and after she takes my credit card she tells us the bill is $83 a month and doesn't go over why until we repeatedly ask come to find out all the equipment was being rented which we already have so she says she will take it off the bill. Get my bill come to find out she put in the wrong address which I wrote down for here she still charged for all the equipment even though we walked out with none and put us in a two year contract which she never mentioned nor did we sign anything for. Called corporate about the incident was told who was going to call back she did left a message and an email since I was working. Called her back four times leaving voicemails and left two emails haven't heard back then got to speak with the person about her which resolved nothing had to call her back an hour later after getting quotes from other providers and now she conveniently isn't returning any of my voicemails now. We've had this provider for a week and still have no service. Once I get a hold of someone service will be terminated and we will never be coming back. read more

kids wanted upgraded upgraded internet. took 25 minutes to order...no email to get it working. tried to contact a few days later alls they did was a stupid modem reset...changed nothing..was supposed to have a tech call after reset--- never did. A WEEK later, got a bill, charged for it. called again to get it resolved, another reset and still nothing. no follow up, been on hold for now over an hour.....if i had the choice between them and two cans and a string i would pick the cans read more

Without question, Comcast and Xfinity are the worst cable providers, ever. EVER. I decided to cut the cable, as people say, and went with the Xfinity Live Stream. It was a horrible experience. Not only was I totally unable to add channels, without a huge purchase of channels I do NOT want, but when I tried to CUT some services (which I was inexplicably charged for... they were supposed to be free. Yeah, maybe for a minute.) My BILL WENT UP!!! The word "fraud" suggests itself. So, after my bill for internet and live stream only DOUBLED, I jumped from XF**KME to Hulu. Life is way better. Except, when I dropped live stream and kept the internet only, my charge for THAT doubled. Comcrap gets you coming AND going AND every other way possible. Oh, yeah, let me tell you about the service interruptions, sometimes as long as a day, and for which you are never reimbursed. Many times, my live stream would freeze. Often times every 10 seconds. And the freeze would stay frozen for up to 5 minutes. I can't tell you how many shows I lost track of, or just lost totally due to this crap. DO NOT try Comcrap thinking your experience will be better, with this crew, it will not be better. One more gripe: The manager of the store told me he would look and see if he would be able to lower my cost of internet only, and that he WOULD call me. As per usual, he has not called me. I guess he had no power to fix my problem, after I explained in detail what it was and why I was dropping the live stream, as I have not received the promised call. How the hell do these Robber Barons stay in business? read more