We just moved in to a new apartment where Summit is our only option for Internet. We got no showed for our installation appointment and I've spent my entire day on hold with their "customer support". Every time I get through to them they tell me a supervisor will call me back shortly but after multiple attempts now I've still gotten nowhere. All they can tell me is they're sorry about my poor experience, but no assistance is being offered to fix their mistake. read more

We added a second box to our home and had problems receiving the signal. Two service reps were out and we ended up receiving signals on BOTH TVs for only 5 channels. We spoke to Steven at the Collier store in Naples, FL and he sent me daily emails keeping me updated on the progress. Excellent customer service. The issue was resolved, thanks to Steven's assistance. read more

This company is forced on you and I understand why, no one in their right mind would choose this company as their internet provider unless it was "the only option". If you have been selected by this dump to be your internet provider let me give you a heads up. Everything will become slower whether it be your download or upload, getting disconnected randomly or simply no internet. Ask for a technician you say, well... you will be sent someone who is from a 3rd party whose first language is not English so good luck communicating your inconvenience to them. These technicians are not trained properly and half the time just want a signature so they can leave. Best way to handle Summit is by not using them IF POSSIBLE. If you are stuck with summit congratulations you are now an internet technician as you will have to provide proof and pictures for them to do anything. YOU WILL HAVE PROBLEMS WITH YOUR INTERNET. Good luck! read more

Beware of summit Broadband - The salesman quotes you one price then they bill you double - if you can even get a bill, then once you get your bill with the inflated rate they overbill you ( they billed me for the month of November when we started in December). Their response was oops sorry we can fix that. I was at there location on Route 951 in Naples and it took me over a hour to get everything straightened out ( except the quote from the salesman) . While I was at there brick and mortar store there were 7 other people that came in expressing there extreme displeasure with Summit . I really feel sorry for the people working there ( I'm sure they wont last long) of the 7 and including myself 4 canceled their service , at that rate they are loosing ~ 30 customers a day . BEWARE !! read more

Unreliable internet service, terrible customer service over the phone and technical support at our home lacks in solving problems. They come out for a five minute visit to say they fixed the problem only to leave and the internet dies again. A two day wait every time. read more

Absolutely the worse! As long as we've had service it's sketchy at best. Tv rarely works for a whole week. Constantly goes out and you sit watching a circle spinning. Today I received an email stating there was an equipment recall. I called to make an appointment and the time I was given was 8-5. So now I'm expected to sit home all day to wait for a technician. How can they not give you a time or at least a 3-4 hour window? Can't believe a company with such horrible service can be in business. Just look at the other reviews. read more

The absolute worst. I'd rather have dialup again. If the internet goes out at night, they're closed so there is no tech support. What if I had a job that involved teaching over seas via the internet at night? I'd be screwed and wouldn't make it to work meaning I'd lose $$. And for an internet company, their website is a joke. I signed up for automatic pay... hasn't worked... and I only find out when I get the next statement saying I owe last months bill. I wish my complex offered another choice. read more

A good day turned into a great day with the Summit technician that was sent out to help with my internet and television service. Summit sent Rey G. First surprise came when he called and asked if he could come early. Rey was able to diagnose the problem. Together with the on line tech the problem was solved and fixed. Rey G is knowledgeable efficient and a pleasure to work with. Like I said a great day, thanks Rey! read more

I've had their service for 3 days and can't stand them. Tech went to the wrong address first day so my appointment was moved to the following day without even trying to make up for it. Internet has been constantly dropping in and out and not working for hours on end and I'm going to be charged $75 dollars for them to come figure out the problem?? read more

absolutely useless customer servivce. Trying to stop service and 3 different answers and nobody willing to help.

I wish I could give it 0 stars. Latest internet outage has lasted over 30 hours! Internet service is completely unreliable, this latest outage is one of many in the last year. Their TV video "tiles" or pixelates and freezes. The worst cable internet company I have ever had. read more

Continual issues with IPTV reception, drops signal randomly about every 30 mins. Tech support state, everything is working, if they send a rep to look at it, they will charge me. . This company is the worst TV internet company every with a pitiful customer service. They make Broadstar look amazing read more

zeor stars. absolutely terrible service and no one answers when you call them. our apartments force this compant on to their residents.

This has been the worst customer experience I have ever had. We were out of Internet for several days... they had to come to our house 4 times and they created other problems ... read more

Hey SUMMIT I have had tried multiple times to get on their web site and our virus protection said site is blocked because it is dangerous i did not go thought with it i don't wanna get hacked this is the site i went to and thank god norton said not to go to it!!!!!!!!!!!!! business websitesummit-broadband.com maybe i have to go here??????? business website www:htpp:\\www.summit-broadband.com but maybe not wtf is wrong with this cable company hell comcast did not treat us this way!!!!! I HAD EXITED IT RIGHT AWAY BUT HERE'S WHAT THE SITE SAIDS: Dangerous Web Page BlockedYou attempted to access:https://summit-broadband.com/This is a known dangerous web page. It is highly recommended that you do NOT visit this page. Visit Norton to learn more about phishing and internet security. Continue to the site View Full Report WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I wish I could give this company a minus one for a review. The pixelation is so bad that you can't even watch certain channels because of the missing speech. If you choose to tape a specific show, you often cannot find it in their guide I wish we could get rid of them. read more

Internet always going out. I'm sick of this company! They have been here four times in a month to fix problems

Great service typically. Came to get 3 hd boxes yesterday but the worker Gayel gave me the boxes without any power chords. Noticed when I got home and tried to connect them and wouldn't even get power. Had to drive all the way back out there to the North Naples store just to pick up the power chords. read more

All cable channels in bedrooms and HD HBO in living room were out for two months until summit finally sent out a technician. I had to call and follow up weekly to make that finally happen. Technician found that there was a cable issue underground effecting my streets signal and thanked me for bringing to their attention. It took another month for them to get a permit and complete. Once complete I called for a 3 month refund for my bedroom box I pay extra for but was unable to use and HBO and was told there was no history of any issue. Unfortunately my HOA has a contract with them. Do not use them. read more

here we go . again whole bld 70 units . not working . people who count on internet out of luck . no working from home for u. no t.v. for the rest of us .2 days . and counting were is our refund ? since our scum landlord o.t.o.t.w put this in its been nothing but outages .missed service appt .etc. opps no phone either for customer who elected to switch over to summit . stay away .from summit . read more

ABSOLUTELY THE WORST EVER. Pay more for anyone else! My mother passed in january and I have send death certificates and ID and executor information 5 times. NO RESPONSE. I have been on the phone with them at least 4 times, my brother twice and no answer. They continue to send bills and make excuses. I had to send documents to 3 different emails! I was on the phone an minimum of 35 minutes each time. RUN AWAY AND USE ANYONE ELSE! I would give NO stars if Yelp would let me they dont even deserve one star they are worse than not good. read more

Been with them for only a week and it has been a complete nightmare. My livelihood depends on internet and my business is suffering due to slow non existent internet, cut calls and now a service outage all day - but they'll be here Wednesday, four days from now - so it's ok. Awful. Please run!! read more

Summit has been our condo building service for nearly 5 years. Service generally reliable. Customer service terrible. Had service in Naples on Wednesday after the storm now 3 days no phone, internet, or TV. No one can tell you what is going on or when service might be restored. Waited 3 hours on the phone twice yesterday - took a screen shot for call last night. Very disappointed on all levels. They have no outage map. No texts or emails acknowledging outage. No communication whatsoever. Not sure why coverage intact on Wednesday after the storm and now total outage. read more

Our HOA decided to change to Summit Broadband last year. Unfortunately, the installation process was tedious every day we have issues getting full internet or cable. The internet goes out regularly and often in the middle of the night too ~ which shouldn't matter, but our SmartTV will then randomly come on and the lights that are connected to the internet will also randomly come on and off as they please. I just want reliable internet and Summit has a lot of work to do to keep up with the new clients they have. read more

My cable tv is out. I have been on hold for hours and cannot get a service tech on the phone. I wish I could go back to Comcast where u could get someone on phone or take your box to their site but my HOA contracted with Summit. They are awful! read more

Summit Broadband is the most unreliable Internet service provider I have ever experienced. I'm forced to use them with the community I live in, in Naples. Their customer service is horrendous, you will be on hold forever, and they will never answer the phone. For a tech/communication company, their website is even a challenge to maneuver. I lose Internet at least once a week, I have had a tech guy out here on numerous occasions with no real explanation. I'm only told that they frequent my community every week with issues. I work from home and it is so stressful to wake up on a Monday morning and not have Internet. Currently, the entire state of Florida has been without Internet and TV the entire weekend and it's going on 72 hours and no resolution or update, and they will not answer the phone. They have no idea what they're doing. how is this legal. When I shop for my next home, besides, how many bedrooms, I need to know your Internet provider as well because if it's Summit, I will not!!!!! read more

Great service by Valerie Ochoa at the Naples outlet center store today. She is super friendly and very well informed. It was a pleasure to do business there today. Thank you Valerie! read more

VERY DISAPPOINTED WITH THE SERVICE. SO Summit has published following steps on their site to update SSID and Password: https://support.summit-broadband.com/hc/en-us/articles/360041615854-How-Do-I-Set-Up-a-Custom-SSID-and-Password-on-a-Smart-RG-Router- WHICH DOES NOT WORK!! Neither their associate on call have any clue. even based on their advise I have swap my wifi router after driving 17 miles, which they again want me to go and swap again. VERY DISAPPOINTED WITH THE SERVICE. I wish yelp was offering negative stars option as well. read more

Internet drops constantly, which is fun when you have 3 kids trying to watch netflix. On demand content NEVER works. Neighbors have the same problems. Service is supposedly fibre but it cuts out more during the busy season, which makes me think it is not true fibre. The user interface (menus, guides, etc) for television is outdated, klunky, and slow. read more

hate to give them a bad rating because they USED to have very good customer service . Now they Dont EVER answer the phone . They will keep you on hold for HOURS . What happened to this company ? Trying to get service for my internet connection and can' t get in touch with them . ALSO their new online feature MYACCOUNT does not work to set up an account . read more

Our service appointment was a no show by Summit, and customer support was very poor. Numerous communication issues trying to get a reschedule. After 5 days, still waiting. read more

I had the misfortune of dealing with the two women that work at the Naples location. They are truly the two most inept people i've ever encountered. Not only do they not appear to know how to do their job, they are rude, disinterested, and couldn't care less about helping out. I picked up a new router today and the useless employee didn't bother to mention that the password was on the back of the router, which I found out after driving back to the store. Perhaps if that useless employee did her job, she would have advised on how to activate a new router. Unfortunately, since you cannot talk to a live person over the phone without waiting on hold for hours, going to this crap hole is the only option. read more

Down here visiting my dad's place that no one has been in for over a year. Internet wasn't working so I called summit 3 separate times to work through some issues, each time, I was able to talk to a rep fairly quickly who was pleasant and knowledgeable and we got it all worked out! Customer service there gets 5 stars! read more

TV hasn't worked since around 10:30 this morning; it's now 7:20 same day. No support at all. Service sucks!!!!!!!!

Worst service ever! On hold an hour . I finally do their prompt leave your number and we'll call you back in your spot. What a laugh! Still waiting. If you have a choice use Comcast. They're great. read more

worst cable company in the world,no customer service, techs are contractors and its always a problem. down more than up

Summit Broadband is just a complete shit show masquerading as a legitimate company. The service is unreliable, and their tech support is worthless. If you are finally able to schedule an appointment, the tech never shows up. Inept, incompetent shit show. read more

worst internet experience I have ever had, avoid this company. I lost internet twice the first week I moved into Allura. I was told this is the only available internet. I have been on hold for hours, phone calls never returned, told to fix it myself. read more

There is quite literally no worse ISP than summit broadband. They've forced themselves into communities by offering them 5+ year long contracts at discounted rates. The discount probably is because out of 30 days 10 of those you will not have internet. Gaming ? Forget about it. Need internet for necessities ? Better hope you don't need it on one of the many outage days ! If I could revert to dial-up I'd be tempted. As a whole I truly wish for this company to close so that a better more reliable ISP can make their way to my part of naples. read more

We arrived at our condo last night and the Internet did not work. Naturally we were panicked because we came down for the week and will be working. After trying several things on our own we contacted Summit broadband and our call was answered immediately by tech services, he walked us through the procedure, told us what was happening, reset the box, stayed on the phone with us to ensure that the Internet was active. He solved our problem in less than five minutes. Great job, great customer service, and we so appreciate that with everyone working from home I think we actually have access to better 24 hour customer service. Thank you thank you read more