No stars for Century Link. Had to give one star to post review. Such a nightmare trying to set up Century Link I believe the company is non existent ! Poor company policies and fortunately I decided not to go with them for internet. I believe they're going out of business. read more

AWFUL! THE WORST COMPANY! I can not get ANY help with returning the modem, the ups site doesn't work. Century link does nothing to help....worst experience ever. Canceled my service after 30 days. Never again will I use them. read more

for Hotmail representative: Francisco Ortega on Sunday, Jan 12, 2025- exemplary customer service over the phone and with emails. he exceeded expectations Swanson Pelican Bay Naples, FL read more

Terrible internet. At 5 a.m. on a Saturday morning I can't even load a web page. Having to use a mobile hotspot to even post this review. We will be dropping them immediately. I would honestly rather go back to Comcast, and that is a phrase I thought would never come out of my mouth. I wish there was a -5 star rating to give! read more

Zero stars is too many for this operation! Terrible product! Terrible customer service! Terrible tech support! The most frustrating business we've ever dealt with! GOOD LUCK with this business .., you'll need it! read more

Terrible service. Lousy, cheap equipment that doesn't last. Takes days to get a technician. Absolutely no tech service on the weekend so if your internet goes out in Saturday, you will be lucky to get a technician by Wednesday. read more

Pathetic Customer Service. None of their chat reps or phone reps listen to what you are saying and therefore they waste months trying to get something done that was explained correctly the first time. A bunch of idiots. read more

NO star is more like it. It amazes me Century Link can stay in business. It's been close to 3 weeks now. No internet, no tv. So disgusted with them. My internet line was cut during sewer lines added to my neighborhood. My case should of been repaired, but it's laying on a supervisor Gary's desk. It's scheduled to finally b fixed July 29th, via Century links automated... And again someone builds a house down the street and they cut the line off. Three weeks til repair, So I called to get new service and they said one week for new service. What kind of customer service is this. Im buying a hot spot service now and not ever using them again. read more

We had Century Link service in our community for three years, and while they had the contract, their service was very good. But three years into a five year contract, they deserted us and forced us to find a new provider. During that process, we had generated an $87 credit on our account. I have been attempting to get the credit refunded for the last 2.5 years, and have been getting the runaround from them. At least a dozen calls were made to the company at this point. Finally (I thought), a manager with the company promised a check would be put in the mail in two weeks. Never happened. The company hands you a load of crap every time we call. read more

How in the world does Century Link stay in business! This company has got to be one of the worst residential internet providers! How do they get away with charging you monthly fees for the service they provide? I have been at home ( quarantined ) and all day long I can't watch television or use my iPad or phone. Today worst than ever! I am so sick of their service and look forward to changing my carrier as soon as possible! I called in my problem and was told my modem has to be replaced but I have to pay for the delivery charges. Again, I ask how do you stay in business? Unbelievable. For those looking for the Internet, providers steer clear of Century Link Prism they are not worth a dime! read more

Century Link is the worst company that I have ever done business with. I have been trying to reach them for two weeks to discuss problems with my account. They even issued me a case number. However, they simply never get around to solving the problem. They tell you that they have assigned a case number and representative to handle the situation. They asked me when would be a good time to reach me. I give them the time and the date and my information but nobody ever reaches out to me. Avoid this company like the plague. Do not do business with these people. I believe strongly that their way of doing business is to avoid talking to their customers and hoping that they will just go away. Their prices are too high and their customer service way too low. read more

Disconnects three times per day another thing internet speed is not even close to what they promise ( it is about 1/3 speed of what they say) and what else? Terrible customer service ! Stay away from they! read more

They have to use a phone line to connect you to the internet. Service tech couldn't find the service, Said that it was mowed down by the county.. As of today it's been 17 days and I cannot get in touch with someone at Century link .Spent almost 2 hours one day and 1.5 hours the next.. Never got to a human. Had to go to credit card company to cancel. Poor customer service!! read more

We've had great service as far as working internet, however, as far as customer service, they get an F! I was on the computer last night for 1 hour trying to schedule a technician to install an ethernet connection from an old phone line. I was transferred to 8 different people, and had to repeat the same information 8 times, only to be disconnected! Today, I tried to call. After I FINALLY got a live person, I was told that I needed to be transferred. After 17 minutes, I was disconnected during the transfer and no one called me back. I made another call and FINALLY got a live person. He was nice and told me that he could schedule my technician. Without asking me what time/day worked for me, he made the appointment for tomorrow. This is a second home, so he had to rebook me for a couple of weeks for now. This call took 20 minutes. THEN I WAS CONNECTED! So after 1 hour and 40 minutes, I STILL don't have an appointment! This shouldn't be this difficult! read more

This is by far the most non caring, insulated from public and poor customer internet (so called) "provider" I have delt with in 40 years of internet use. The Int is down often n most times fixed within days but often you have to buy something of pay for a repair often. I advised them I am bed ridden and have no other contact with outside world and no internet or TV. I have been put off almost a month now and it still doesn't work. I had to purchase a new phone system for emergency n still have NO INTERNET OR TV. Supposedly a "Tech" has been out here three times (me having to wait 8 to 11 days each time I call) and yet they leave w/o contacting me. Nothing fixed n I get a form text message saying tech is done n it's all repaired. Nothing has been fixed. Finally after 18 days of reading my sister brought me a phone n dvd player. Along with having DVDs delivered the expense has been very high. Yet they could care less. The only contact you can get is a person in th r Phillipines. Avoid at all costs​ read more

It amazes me Century Link can stay in business. It's been close to 3 weeks now. No internet, no tv. So disgusted with them. My internet line was cut during sewer lines added to my neighborhood. My case should of been repaired, but it's laying on a supervisor Gary's desk. It's scheduled to finally b fixed July 29th, via Century links automated recorded line. read more

We pay for the highest speed and have the newest junky modem they make. Verizon Fios please come to Naples FL.

Century Link stopped a 10 service contract after only about three years, with our entire community, with TV, phone, and internet.  They just pulled their Prism television service and left us with no alternatives.  A blank screen.  Technically, I suppose our neighborhood HOA could sue for breach of contract.  (They'd be suing us if the tables were turned, you can be sure.). But I'm sure that would cost a fortune and be tied up in the courts as well.  We switched to Hotwire and are hoping for the best.  Hotwire is doing everything possible to get our community (Calusa Bay) back up and running.  They seem like pros.  Hotwire is expediting everything they possibly can.  I would not recommend Century Link for ANYTHING at all.  Dan O'Connell was our Century Link point person.  Whom I give zero points to.  He has not answered association emails, and has made it difficult for Hotwire to take over our service.  Goodbye Century Link, good riddance.  May your karma catch up with your company, Century Link.  Thank for coming to our rescue, Hotwire! read more

Worst company ever! Internet has been out for days and no one answers the phone just tells you to go to the website - well I have no internet so how am I supposed to go the website? Slow to respond and guaranteed it would be back on 15 different times each day. They are full of it and I can't wait to cancel my service!! BEWARE before you order from them. Zero stars if I could. read more

When a customer service rep hangs up on a customer because they don't want to help them, it's time for the business to have the regulatory commission pull their ability to do business. read more

very poor service on line wait 1to 2 hrs .Nobody seems to know what you are talking about ,telling us to call back in 2 days to get our issue resolved !After waiting 20 min on the phone 2 times dropped calls !!Never ,never go with this company !My rating would be -3 stars !! read more

Customer service sucks. They have a computer device that waist more time and keeps you tied up then just talking to a person

This is the worst company you can imagine in terms of service, online support and equipment. They're horrible at resolving problems and no one online or in chats will help you. Beyond that, it's weak WiFi that keeps spinnIng while you're trying to watch a game, movie, etc. Avoid CenturyLink. read more

This company is the worst company I've ever had the experience of dealing with as far as Internet not only did they set me up for installation I after waiting 3 weeks they put it on a day when I'm at work instead of the day I took off work to be home for them and now they want me to wait even longer.... Told me when I signed up for it that they talked to their supervisor and that I did not have to pay for installation or service hookup that just for the $50 a month for internet and now I got a bill for $349 nothing was taken off on the installation.... Then to top it all off I call and after 2 hours of being put from customer rep to customer rep to customer rep when asking for a supervisor they hang up on me not quite sure where they get these people at but most of us would not have a job if we acted the way these people did... Especially telling me that I should take off work to be here to get my internet setup.... If I could get Xfinity over here I would do it in a heartbeat but they don't service my area unfortunately read more