1. IT Help of SWFL

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IT Help of SWFL

5.0 (8 reviews)
Closed • 8:00 am - 6:00 pm

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Response time

3 hours

Response rate

80%

Services - IT Help of SWFL

TV mounting

Cloud services

Data recovery

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1 year ago

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4 years ago

i was amazed at how responsive and professional the tech was. Very easy to deal with and a fair price for service required on a lap top

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Jason T.

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4 years ago

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Epic Audio Video

Epic Audio Video

(16 reviews)

This is a classic high end audio store that requires a lot of money in order to purchase their…read moreoffered equipment. I have made several smaller item purchases over the past two years with no major problems. The last purchase of a McIntosh speaker has been nothing but frustration. It has taken many days of text conversation to get me to understand how to set up the unit. Audio streaming is not my forte and they assume the customer is up to speed on this issue, I am not. Their use of text explanations rather than just a phone call or a visual picture would have solved the initial problems from the get go. Unless you're a real geek, it is not an easy process via texting info. Further, when I finally said enough and wanted to return the item, I was told store policy did not allow this on speakers or special order items. AT NO TIME DURING THE TRANSACTION WAS THIS EVER MENTIONED! Would it have made a difference in the sale? Maybe / maybe not - but it was NEVER mentioned. Overall, the Latin phrase of "buyer beware" is really needed here when purchasing a high end item. I have ended any further need to use their store as a resource for my audio equipment.

A couple of years ago, I lived out of state and only occasionally was in Naples. I bought a $2000…read more65" Samsung Frame TV but it would never work with Xfinity and they said it was a problem with the oneConnect box. I called Epic to come out several times but they were always too busy to come out for the 2-3 weeks I was in town. Finally, they agreed to come out but when they did they said it was a Samsung warranty issue and they would get in touch with them. But they called me back and said we were one day past the deadline to file a claim!! Their delays caused this! They would not assist further even though I spent almost $10,000 on TVs and speakers. Crappy customer service and highly overly inflated prices.

IT Help of SWFL - tvmounting - Updated October 2026

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