1. IT Help of SWFL

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IT Help of SWFL

5.0 (8 reviews)
Open • 8:00 am - 6:00 pm

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Response time

5 hours

Response rate

75%

Services - IT Help of SWFL

TV mounting

Cloud services

Data recovery

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2 months ago

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1 year ago

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4 years ago

i was amazed at how responsive and professional the tech was. Very easy to deal with and a fair price for service required on a lap top

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Jason T.

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4 years ago

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Epic Audio Video

Epic Audio Video

(16 reviews)

This is a classic high end audio store that requires a lot of money in order to purchase their…read moreoffered equipment. I have made several smaller item purchases over the past two years with no major problems. The last purchase of a McIntosh speaker has been nothing but frustration. It has taken many days of text conversation to get me to understand how to set up the unit. Audio streaming is not my forte and they assume the customer is up to speed on this issue, I am not. Their use of text explanations rather than just a phone call or a visual picture would have solved the initial problems from the get go. Unless you're a real geek, it is not an easy process via texting info. Further, when I finally said enough and wanted to return the item, I was told store policy did not allow this on speakers or special order items. AT NO TIME DURING THE TRANSACTION WAS THIS EVER MENTIONED! Would it have made a difference in the sale? Maybe / maybe not - but it was NEVER mentioned. Overall, the Latin phrase of "buyer beware" is really needed here when purchasing a high end item. I have ended any further need to use their store as a resource for my audio equipment.

A couple of years ago, I lived out of state and only occasionally was in Naples. I bought a $2000…read more65" Samsung Frame TV but it would never work with Xfinity and they said it was a problem with the oneConnect box. I called Epic to come out several times but they were always too busy to come out for the 2-3 weeks I was in town. Finally, they agreed to come out but when they did they said it was a Samsung warranty issue and they would get in touch with them. But they called me back and said we were one day past the deadline to file a claim!! Their delays caused this! They would not assist further even though I spent almost $10,000 on TVs and speakers. Crappy customer service and highly overly inflated prices.

Paradise Tech Solutions

Paradise Tech Solutions

(18 reviews)

Brian & his team are top of the line in every way - knowledgable, very polite, hard working,…read morediligent, helpful & nice. The service is as quick as possible. The shop is tidy & clean. My iMac was totally dead & he resuscitated it completely bringing back all my software, calendars, bookmarks, applications, etc. The best thing - I called numerous times with questions, etc. & he was never impatient with me. Also, Brian encouraged me to call upon returning home with the computer if I had more questions, which I did. Again he was patient & helpful. Super! They're not open on weekends.

Prior to leaving for college my laptop had been extremely slow and at some points unresponsive with…read morea windows blue screen (I had assumed my hard drive was busted but didn't have an extra computer or equipment to check or do work). My initial phone call before coming in I was told they would guarantee diagnose the issue for a $45 fee, and no additional servicing was required after the diagnosis. I show up to the store promptly after and talk to the nice guys over there and I'm told they will get back to me on the issue within a day or two, and they did. A day or two later I was told there was nothing wrong with my drive and my computer did boot (which I already knew it booted but was absurdly slow). But I am told they ran tests on my drive and nothing came up and they came to the conclusion that my windows was corrupt and I simply needed to reinstall. I felt so relieved that I didn't have to worry about installing a new drive, so I procrastinated picking it up and I guess waited too long as I came home and reinstalled windows two times and wiped my drive as well, still to have my computer crash every so often and run super slow I paid a $45 diagnosis fee for something I had already thought to be true but wanted to make sure was correct, but instead was given little info on what they had done other than booted the computer and "tested the drive". I have not checked for bad sectors on the last drive, but I can assume that they ran no in-depth tests and instead just saw it boot and blue screen to tell me that windows was corrupted. TLDR: thought my hard drive was broken, but went to shop for reassurance, was told my hard drive was completely intact and I should just reinstall windows, then paid $45 for essentially the completely wrong diagnosis.

IT Help of SWFL - tvmounting - Updated October 2026

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