I needed a new cell phone and went to the mall to the T-Mobile kiosk I had passed by awhile back. I went there specifically looking for a Salesman that I had seen months ago. I liked him because his approach was calm and courteous and he wasn't shouting at me as I walked by. He wasn't upset when I said that I wasn't looking for a phone and he simply said, "Please come back and see us if your needs change". I didn't see him and they told me that he was at this store. So I left the mall and drove to this location to meet Greg. He is a very nice man. He took the time to answer all of my questions. I felt bad because I knew I was taking up a lot of his time but it didn't seem to bother him. He just sat patiently answering all of my questions. But it was a big decision and I had to make sure I was making the right choice. I was so comfortable with him that I ended up purchasing more than I had planned, two phones and some accessories! I may come back and get a watch, he was wearing one, showed me how it worked and answered more questions about that as well! Great Customer Service is not the norm and Exceptional Service is rare! I'm in the market for a new car and I wish I could work with this guy! If he is also a Car Salesman, please let me know! I'm dreading that process. read more

This is the difference in going to a ghetto store and a nice one. The nice ones will understand concerns when privacy of information is a matter. This one didn't and the guy was acting like I was bothering him by making sure he respects my privacy. He even told me, "Look, I know I work here and everything but we aren't supposed to do tech stuff." Yes, kid, that's why I'm making sure you are doing it right while you are adjusting preferences on MY PHONE to what YOU like. Furthermore, they really don't want to do anything more to make it a good experience and this kid was chatting openly with his co-worker on the next register about the prices for the customer the other employee was helping. What's even worse is he was doing all of this right in front of the manager. That tells me that behavior is allowed. I like T-Mobile but if you are reading this, I would suggest going to a nicer store. read more

As soon as we walked in, my husband and I were greeted and Mari helped us right away. She was very attentive and understood what we wanted. Super friendly, honest and easy to work with. We will be returning for her awesome customer service! read more

Dude was rude and wouldn't tell me if the 13 was in stock. It's a simple yes or no question.

I was here last week to get the new IPhone and everyone there was super friendly. The person helping me was Dave and he was really helpful. I definitely recommend coming here. read more

The absolutely worst first/last impression ever. My husband and I stepped in to buy the Tech21 case since they are the only carriers that offer the brand. We thought it would take literally 5 minutes to select the case and the screen protector, check out, and be on our merry way. Fast forward 15 minutes later as we watched more customers stepping into the location while there were 4 team members BSing behind the register. FINALLY, a team member that was assisting another customer approached us to help us check out. The mobile checkout he was using was not working so he was frantically trying to find another one before he gave up and tried to get on a register. This is the point where I left, but my husband told me that the guy helping us out turned around real quick to speak to the customer that he was helping previous to us when another team member swooped in on the register. Luckily, I had already stepped out because I sure as hell would've chewed her out to next Friday. So not the experience I was anticipating. Never again. read more

As soon as I walk in to the store I was immediately greeted by edgar , who was very nice and help me to exchange my phone with no problem , great customer service I've been a tmobile customer for 8 years always great service read more

After my terrible experience at the T Mobile in the mall I came to this T Mobile and Raul was the best. He showed me how to find the play store in an old phone and after 5 minutes he started the process for my phone transfer. This store was extremely busy and all reps were working very hard including Raul who still in-between customers checked to see how my transfer process was going. Love this location and will come here more. Thanks Raul for all your help. Happy Holidays! read more

Staff was all very friendly and attentive to all the customers.. Henry gave us a great deal and was very professional in explaing everything to us .. My kids said he was awesome.. read more

I normally do NOT recommend tmobile to friends and family. I just use it because it's cheap. The employees have told me wrong information countless times, i've had so many issues, but FINALLY for the first time ever, I got an employee who knew what she was doing. had me in and out. i did a phone upgrade, and set up/purchased 2 new apple watches for my daughter and i. she had our stuff ready when we showed up (i recommend making an appointment in advance). her name was Liz. really nice girl! read more

Worse customer service Ever ! Watch out for a worker named BoB he's older man no with professionalism what so ever rude and very argumentative! Why he even works there I have NO Idea ! read more

I have been lied to many times from the sales and customer service department. I've been hung up on from the customer service department more than 15 times. Different prices were told to me regarding plans. I have and still have conflicting information regarding t mobile paying my sprint bill or my phones off. I don't know what's going on and I have to end with Sprint like now. I've contacted the Better Business Bureau twice now. And have not heard back from T mobile. They may be cheap, but every other part of the company is horrible! STAY AWAY! I am serious. Save your sanity and go with ANYONE else but them. read more

David G was the most helpful employee there he deserves a major raise other t mobile store messed up my contract but he fixed everything and didn't stop until it was resolved read more

Me and my wife had at&t for 3 years and we finally switched to T-mobile. The person that helped us was ramsses. He ported our numbers with t-mobile and it was fast and easy. We were in and out in less than an hour. If you guys need any help I would recommend asking for him. read more

Just left this location and I have to say I wasn't impressed at all. When I walked in ( I had my kids with me in the stroller) No one greeted me at all, or even help to open the door for me. There was employees standing around, just looking at me. Finally "David" helped me out, told him I wanted to upgrade. He didn't seem to want to be at work, he wasn't friendly at all, he didn't try to interact with me. Didn't offer me any accessories, or any promotions that they have ( I have done my research and know about the promotions). He was quick at checking me out, since no words were exchanged between us other than how much it was and to see my ID. Once I was done he just gave me my bag and that was it. Didn't even shake my hand,I started to walk to the door and employees were again just standing around. Had to walk around them, and again no one offered to hold the door for me, when though they saw me struggle with it. Now it's good manners to help someone with a stroller to open the door, especially an employee. I'm very disappointed at this location. I will not be returning to this place. Please train your employees to have better customer service. read more

I hate going into the stores to deal with phone issues from the bad experiences I've had a sprint. I was pleasantly surprised with the fast & friendly customer service given at this location in particular by sales person Mari. She helped me get in and out quickly and was very knowledgeable about the products I asked about. As far as the store I appreciated how they kept the lines moving and only let a certain amount of people in at a time. I will definitely drive out to this location if I need anything again. read more

I think they have good customer service. When i came in the first time jeff was not pushy at all he answered all my questions even though i decided not to get a phone. The second time he made the process smooth answered all my questions switched my phone and even offered my boyfriend and I water. He is cool. Ask for jeff. The only downside to this Tmobile store is i saw absolutely no diversity. Very disheartening. But customer service is good. read more

Marina was awesome! She was so incredibly informative , never pushy but honest. I felt extremely comfortable with my guest service & will absolutely as for her next time. read more

Even though this location is out of my way I drive to this store for the exceptional customer service. I've been there several times and I'm lucky Jessica Sánchez has always helped me. She's very knowledgeable, friendly, and not pushy or overbearing which is a HUGE+ for me. In December i upgraded 2 phones and told her i would be back to purchase my phone with her and i would've been back sooner but with this situation it's been hard. She always has a great attitude and is ready to help customers as soon as they walk through that door. read more

I am very upset with T mobile after my phone started acting up ( almost paid off ) I knew I had to replace it so I choose a low budget phone I don't want a huge payment just something inexpensive. So I see a charge for 20 dollars for a upgrade fee.So in my mind I am paying t mobile for the privilege of buying a phone from them, really ? What is wrong with this picture hello people wake, smh read more

Not a fan of T-Mobile. Wait is too long. Pay for insurance but unable to exchange phone. Telling me I have to go to Apple-store. I'm not jPpy with that one. read more

Fonzi got me out of the store fast and with what I needed while being curious :) Great customer service and will return to this location

The Sales Rep. named Cesar Gonzalez added random features to my account without my consent after I went in the store to add a line and when I called the store to remove the features they said they couldn't remove the features without me going back to the store so I had to call Customer Service to have them removed and I'll probably have to call back when i get the bill with prorations. I'm not the only customer this happened to there so I figured i would share, you're better off going to a different location or carrier. read more

My experienced with this office was a pleasant visit. Connie help me with my IPhone X. If you have trouble with your Apple phone asked for Connie. read more

Me and my mother have been having trouble getting the correct bill amount for the past 4 or 5 months we have been talking to the sales people and the managers at this store for the past 4 or 5 months and nothing has been done we are still having to pay the wrong amount which is of course the higher amount we were told we would be paying a lesser amount and we have NEVER paid that lesser amount since we have had the phones we changed our plans because we were told it would be 167$/month and it has been over 230$/ month since we have changed to this plan read more

After looking at my phone for 2 mins they said they cannot help repair the phone. So i said i should just leave t mobile to a different company. so the guy said okay ill call corporate and tell them you want to cancel. Im like WTF he didnt even try! after calling the 800 number he handed me the phone and said okay im going to go help someone else now. and got up and left! worst customer service in my life. read more

The employee Caitlyn is a great and amazing person, fast and efficient. Friendly with a beautiful smile. The management and team there is so friendly, with your well being in mind. I would recommend this store and brand to all my friends and family. Being a corporate store they most definitely keep to the companies standards. read more

I waited 45 minutes just to be put to the side. Majority of people that work here are Black so they naturally helped only Black people. I was contemplating upgrading for another 2 year contract but unfortunately I'm considering other phone carriers. It's a shame, T-Mobile has lowered their customer service standards. I used to love them for that. Not anymore. read more

Busy location because they get the job done. Byron is the man.

Tiffany Q helped my family and I open up a 4 line cell phone plan and do a cancelation - her customer service was amazing & made the experience smooth and stress free. read more

At first it was Rafael who gave us the quote. He was very informative and helpful. We waited fir an hour but it was worth the wait. Then we were decided to go with T Mobile and came back, Nancy took care of us. She was so great and very helpful. She even walk us through some tips on how to use an android phone ... i would definitely recommend these 2 peeps.. awesome experience with them! read more

Tmobile is the best service better than att verizon sprint all the carriers tmobile and metro pcs are the best and the people working here are pretty chill and help u out with whats needed read more

Had a great experience with Kia!! Very helpful and positive! Definitely recommend her to anyone looking to switch.

My experience at this tmobile was very good!!! Tiffany Q. The lady that assisted me was extreamly helpful, kind, and answered every question! She will forsure be the person i contact or come to this store if i had any questions or concerns with my T-Mobile account read more

Came back again to get another phone connie and fausto provided awesome seevice!! Definitely recommend working with them! Ill be back again!

I waited for almost a hour just for someone to tell me that I wasn't able to return something. Not only that but there was a worker just standing around not really doing anything. I assume he was checking in people. Never had the respect to update anyone on how much longer they have. I had to ask. By far the worse T-Mobile I've been to. read more

Wait was extremely long with only 2 customers ahead of me, employees were conversing with each other, I was trying to upgrade but ended up leaving across the street to the moval mall where they have 2 kiosks that were very helpful, less busy and better customer service read more

T mobile use to have unlimited internet and it meant just that, now its only 5gb but my phones say unlimited next to my bill cycle. Who only uses 5gb? I use that in a week Think about it. Everything is damn near internet based and t mobile acts like they allow REAL unlimited internet usage .. read more

Tiffany was AWESOME!!! SUPER FRIENDLY!! Presented herself very well answered all my questions and i got my new phone!! Defiantly made a great choice in switching! read more

Tiffany has been assisting me with my T-Mobile account for over 1 1/2 since I've had my account. She's a pleasure to work with and she always recommends the best products. As a customer she makes me feel very welcomed along with the other staff. I also love their shirts very colorful and vibrant. T-Mobile is the plan to choose. read more