Rod. If you want (or in my case, need) to stop in, ask to deal with Rod. He was amazing. Talk about…read moreknowing your shit, without needing to boast. Friendly, personable customer service. I dropped my iPhone shattering the screen. All the bones were in tact, just couldn't see anything but a few multicolored lines and black across the screen. Crap. Walked in and was greeted right away. Rod addressed my problem right away- no wait what so ever (and the store was relatively busy; they had a sufficient number of workers - nicely done Monterey Verizon!). Long story short, I luckily have phone insurance, so not long over an hour and I walked out of the store with a new replacement phone set up to be mailed to my home in Ohio, a new iPhone 8, and glass protector shield for just over $300. Bonus: I'm using my new iPhone 8 for about an hour after walking out of the store, and it all of a sudden no apps were working, no internet connection, nothing; looked great, fine and dandy, but couldn't function at all. Ended up having to go back to the store the next day, and luckily Rod was working again. Turns out my SIM card was a dud. Rod fitted it with a new one, upgrades were completed right then and there, and I was out of that store in less than 15 minutes. BHUUUUYAAAA! Case and point: Rod. This experience was the best I've ever had in the many dealings I've done with Verizon employees.

I signed up for Verizon 5G Home Internet in San Francisco in 2022. I later attempted to use the…read moreservice here in Monterey in 2023 when I moved here. The service was ineffective in Monterey, so I contacted Verizon to close the account. I made multiple attempts to return the modem after cancellation. I was told I needed a return box but never received one despite repeated requests. I was also never informed I could have returned the equipment via UPS. After continued efforts to return the equipment (including attempting to return it in person at several different stores), I was eventually instructed by a Verizon representative at 1680 Del Monte Center Suite 12G, Monterey, CA 93940 that since the account was closed and there was no further need for the device, I could dispose of the modem as I saw fit. I disposed of it as e-waste. I relied on Verizon's instructions in good faith. I have tried to contest the charges with both Verizon and their collection agency. As recently as last week, I was sent a bill for approximately $220 from a collections agency. This charge is improper because Verizon failed to provide return materials and expressly instructed disposal. I visited the store one last time today to avoid formal complaints with the Better Business Bureau and the FCC to no avail.

Great job .... Very professional and the laptop was ready in one day. I will use him again if I…read moreneed assistance.

Steve came to my home to set up my new computer. There were several glitches that he handled…read morequickly and efficiently. He walked me through the nuances of Windows 11 and made sure all of my passwords worked for an easy transition. I am impressed with his knowledge and problem solving. He made a stressful situation run smoothly. He was on time, fairly priced and I could not be happier with his service. Thank you, Steve. -Highly recommend!!

This is the EXACT same review I originally posted on Google reviews:…read more When I come across stellar customer service I believe in giving recognition to the individual providing this. Alex who is an assistant manager for the AT&T Monterey retail store is wonderful, kind, and extremely professional. I have 7 mobile phones and 2 data lines that I needed assistance with. Others might find this a bit overwhelming but she was very fast and efficient in changes that I needed with my account. While she was assisting me, she was also multitasking, and answering questions that her team needed help with. She did not miss a beat. All the while she was smiling and maintaining consistent positive energy. I am an Operations Manager and I truly believe in being a good example to my team. Alex is talent that I see going far! I hope that her leadership team truly sees her. She is upper management material! Alex, keep up the fantastic job! Thank you for providing THE BEST AT&T EXPERIENCE!

The customer service here is horrible. They don't care about their customers. They just care about…read moremaking a buck. My bill keeps going up. I'm a senior citizen and they didn't really care to help me try to bring down the bill for unknown reasons anyway I wouldn't suggest going there in fact, I wouldn't even suggest AT&T as a phone carrier just because the customer service is so bad.

I had an outstanding experience at Apple Del Monte Center last week, largely thanks to Brian's…read moreexceptional customer service. I was on the fence between the Mac Neo and the MacBook Air, and Brian provided thoughtful, patient, and knowledgeable guidance to help me choose the right device. He also seamlessly assisted me with applying my UNiDAYS discount. Brian approached the entire interaction with genuine empathy and grace. I highly recommend visiting this store and working with him!

"I would not recommend this Apple location based on our experience. My husband's phone is less than…read morea year old, and we have made multiple trips trying to get help. We were told the phone could not be repaired, yet we were still left without a clear resolution or replacement. We were also told we would receive follow-up calls, but those calls never came. What has been most disappointing is the lack of communication and follow-through. We have spent a lot of time going back and forth trying to resolve an issue with a relatively new phone, and we still feel like no one has taken ownership of the problem. We are currently a one-income household and dealing with financial hardship, so having an unreliable phone and making repeated trips has added even more stress. For a company like Apple, I expected much better customer service, clearer communication, and a reasonable solution. At this point, I am extremely disappointed with how this situation has been handled."

Nely was fantastic they opened up promptly at exactly 10am. I introduced my self and she…read moreimmediately got to work solving my phone problems- with in 10min she was finished. 5 stars for customer satisfaction. Thank you nely

Adrian was blocking his name tag for starters with crossing his arms and being very unhelpful. I…read morewas in there 8 different times with in 1 week. I lost 27 years of hard labor pictures,400 contacts, and 87,000pictures. They advised me of a factory reset and loose everything. We trust the name atnt but in reality instead of helping and being honest to one another. They would rather keep you as a valuable customer and have you lose all personal data to keep you as there customer rather than inform you of switching carriers. That's the reality. Call it what you want but withholding information is he same as lieing to one another. I'll be sending 10 more 1 stars for this kind of behavior from other devices. As I have 10 phones. They will think twice next time

Highly recommend!!! I had such a great experience with Monterey Computer Repair and iPhone and I…read moream profoundly grateful for everything Matt did to help me! My laptop had a Trojan virus, and after trying to fix it myself using advice from an AI resource, I ended up making things worse. Matt did an amazing job getting everything back up and running! He was able to recover my data, reinstall Windows, and get my laptop working again much faster than I expected. Best of all, he was incredibly kind and never made me feel foolish for trying to fix it myself. Matt is professional, knowledgeable, and genuinely dedicated to solving the problem. He takes pride in his work, has a positive attitude and explains the problem and solution in detail. I absolutely recommend him to anyone needing computer repairs!

I want to express my sincere appreciation to Matthew for his exceptional service in evaluating my…read morewater-damaged MacBook Air. As a student on a tight budget, I truly appreciated his empathy, transparency, and fair assessment. Matthew took the time to explain the issue thoroughly, giving me a much clearer understanding of my device and options. I highly recommend this business for their expertise and customer-first approach, and I will definitely return for any future tech needs!

They took great care of me. I added an iPad to my account super fast super simple, super easy very…read moreknowledgeable staff they were great.

Please note that this store is not owned by Xfinity, but it is a branded store owned by Bridge…read moreLocations. I ran into problems when I went to pick up equipment from an online order for Internet. Long story short the representative created a new account in the store and told me that was the standard business practice and that my online account was only a temporary account. I believe what was happening with the employee was creating a new account so that they could receive the commission and "sale". This created me a lot of problems that I eventually seem to have resolved, but please don't follow the victim to the same fraudulent business practice. Do not let them create a new account for you.

Just met Rogelio a master technician certified in all the electronic phases from the geek squad in…read morebeautiful marina ca. This man is very well polished and accommodates you in a timely manner. Educated in all phases with the phones. Making my visit today at best buy incredible. 5 stars for him hands down. He was very patient and took care of me and exceeded all my expectations. Set up new pass codes and Educated me on things i had overlooked

Just wanted to commend Roberto (manager) for his concern about the problem I had on my new iPhone…read more18 Pro Max. He was patient, courteous and accommodating throughout the process of exchanging my phone for a new (returned within their timeframe). He ensured I didn't have to pay anything extra out of pocket (except for paying a tad more for the higher tax rate vs. Sacramento. In 45 minutes I was out with a new replacement phone; thanks Roberto for the great customer service!

I walked in with my severely cracked back iPhone 14 Pro Max camera lens only to be informed that it…read morewas simply a lens cover. (SMH) This gentleman fixed it in 10 minutes and installed a new cover for $10. No charge for labor. Besides my mistake, I just want to point out that two previous places said they'd fix it if I purchased a replacement kit for the lens plus labor cost. This guy is honest, quick and may I add loves Clint Eastwood. ;)

After wasting my time at Apple for hours and they quoted me a $600 charge when I received…read morenotification on Sunday that it was a battery issue. Verizon wanted me to drive all the way to San Jose for a free replacement. Then they replaced my phone but Fed Ex sent the new phone back because they didn't have my apartment number. My last chance of hope was to see if Fix it All could help. I am sorry I don't know the wonderful gentleman who helped me but I am so grateful to him because my business and my entire life was on that phone and he was able to recover my phone! Thank you to your amazing staff!